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Compliance Jobs in Delhi, NCR and Gurgaon

10+ Compliance Jobs in Delhi, NCR and Gurgaon | Compliance Job openings in Delhi, NCR and Gurgaon

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MyOperator - VoiceTree Technologies

at MyOperator - VoiceTree Technologies

1 video
3 recruiters
Vijay Muthu
Posted by Vijay Muthu
Noida
3 - 5 yrs
₹5.5L - ₹6.5L / yr
Operations
Vendor Management
Telecom
DOT
TRAI
+9 more

About MyOperator:


MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.


About the Role:


Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.


This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.


Key Responsibilities:

  • Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
  • Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
  • Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
  • Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
  • Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
  • Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
  • SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
  • Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
  • Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
  • Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
  • Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
  • Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
  • Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

  • Education: Post Graduate (MBA preferred).
  • Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

  • Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
  • Strong vendor management and negotiation skills, including SLA adherence.
  • Knowledge of telecom and data center infrastructure operations and relevant security standards.
  • Ability to design and optimize operational workflows and SOPs.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
  • Strong communication and analytical skills.
  • Experience of working with ticketing systems.
  • Basic project management skills.
  • Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
  • Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
  • Location: Candidates must be based in Delhi/NCR.

Other Requirements:

  • Willingness to work flexible hours and roster-based shifts (including Sundays).
  • Comfortable with a 6-day workweek.
  • Location: Work-from-office (Noida, Sector 2).
  • Willing to travel to data centers across India when needed.
  • Flexibility in communication with both technical and non-technical stakeholders.
  • Proactive and solution-oriented approach to challenges.

Benefits:

  • Competitive salary aligned with industry standards and experience.
  • Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
  • Exposure to strategic and high-impact operational roles across telecom and data center verticals.
  • A dynamic and collaborative work environment with growth potential.
  • On-the-job learning in telecom regulations, infra compliance, and vendor governance.
  • Potential for growth within the organization.
  • Exposure to new and innovative technologies in the telecom and data center space (if applicable).
  • Specific training opportunities in telecom regulations or technologies (if applicable).


Read more
Gurugram, Delhi, Faridabad
3 - 5 yrs
₹4L - ₹6L / yr
Recruitment/Talent Acquisition
Employee Engagement
Human Resources (HR)
Operations management
Performance management
+3 more

Key Responsibility Areas (KRA) – HR Generalist

1. Recruitment & Onboarding

  • Coordinate end-to-end recruitment processes (job postings, sourcing, screening, interviews, offers).
  • Liaise with hiring managers to define role requirements and selection criteria.
  • Conduct reference checks and background verifications.
  • Ensure smooth onboarding and orientation of new hires.

2. Employee Engagement

  • Develop and implement employee engagement activities and initiatives.
  • Conduct periodic employee feedback surveys and support action planning.
  • Organize team-building and recognition events to foster a positive workplace culture.

3. HR Operations & Compliance

  • Maintain employee records and HRIS data accurately and confidentially.
  • Prepare employment letters, contracts, and documentation.
  • Ensure compliance with labor laws and internal policies.
  • Assist in audits and statutory reporting.

4. Performance Management

  • Support the implementation and monitoring of performance appraisal systems.
  • Coordinate performance review cycles and assist managers with evaluation processes.
  • Track and report on performance trends and support interventions as needed.

5. Training & Development

  • Identify training needs in consultation with managers and teams.
  • Coordinate training programs, track participation, and evaluate effectiveness.
  • Maintain a calendar of learning and development activities.

6. Payroll & Benefits Administration

  • Assist in payroll preparation by collecting and verifying attendance and leave records.
  • Handle employee queries related to salaries, benefits, and deductions.
  • Support administration of insurance, PF, ESI, and other statutory benefits.

7. Employee Relations

  • Act as a point of contact for employee concerns and grievances.
  • Ensure timely resolution and escalate issues where necessary.
  • Promote a harmonious and inclusive workplace environment.
Read more
Pluginlive

at Pluginlive

1 recruiter
Harsha Saggi
Posted by Harsha Saggi
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Pune, Hyderabad
12 - 30 yrs
₹10L - ₹60L / yr
Compliance

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.


Form link for quicker response:https://forms.gle/HdQPqyWCirDUEgMv5


Job Description

Positions: Chief Compliance Officer (CCO)/ Money Laundering Reporting Officer (MLRO)

Education Qualification: 

  1. Degree in finance, accounting, business administration, economics, law, or criminology
  2. Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or Certified Compliance Officer (CCO)

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

Regulatory Compliance: 

  1. Ensure adherence to QFCRA regulations and other applicable laws. Keep policies updated with regulatory changes.
  2. Compliance Program: Design and maintain the firm’s compliance program, covering operational, legal, and risk requirements.
  3. Risk Management: Conduct risk assessments and develop strategies to mitigate compliance risks.
  4. Training: Provide ongoing compliance training to staff and senior management.
  5. Reporting & Auditing: Conduct internal audits and report findings to management and regulators.
  6. Liaison: Act as the main contact with QFCRA and other regulatory bodies.
  7. Incident Management: Investigate compliance breaches and take corrective actions.
  8. Provide support for cross border activities including jurisdictions where marketing materials and funds are being distributed

Money Laundering:

  1. AML Program: Implement and manage the firm’s Anti-Money Laundering and Anti-Terrorist Financing program.
  2. KYC & Monitoring: Oversee KYC and ongoing transaction monitoring, ensuring compliance with AML rules.
  3. Suspicious Activity Reporting: Identify and report suspicious transactions 
  4. Staff Training: Ensure regular AML/CTF training for employees.
  5. Regulatory Liaison: Communicate with QFCRA on all AML/CTF-related matters.
  6. Audit & Testing: Conduct regular AML compliance audits and implement corrective measures where necessary.


Read more
BlueBox Infosoft
Khushi Rai
Posted by Khushi Rai
Vadodara, Bengaluru (Bangalore), Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Pune
8 - 12 yrs
₹8L - ₹12L / yr
skill iconAmazon Web Services (AWS)
Windows Azure
Cyber Security
IT audit
Compliance
+1 more

Job description


We are seeking a highly skilled and experienced IT Department Head with strong communication skills, a technical background, and leadership capabilities to manage our IT team. The ideal candidate will be responsible for overseeing the organization's IT infrastructure, ensuring the security and efficiency of our systems, and maintaining compliance with relevant industry standards. The role requires an

in-depth understanding of cloud technologies , server management, network security, managed IT services, and strong problem-solving capabilities.


Key Responsibilities:-


The Information Technology Manager is a proactive and hands-on IT Manager to oversee and evolve our technology infrastructure

· In this role, the Manager will manage all aspects of our IT operations, from maintaining our current tech stack to strategizing and implementing future developments

· This position will ensure that our technology systems are modern, secure, and efficient, aligning IT initiatives with our business goals

· IT Strategy & Leadership: Develop and execute an IT strategy that supports the company's objectives, ensuring scalability and security

· Infrastructure Management: Oversee the maintenance and optimization of our Azure Cloud infrastructure, AWS Cloud, and Cisco Meraki networking systems

· Software & Systems Administration: Manage Microsoft 365 administration.

· Cybersecurity: Enhance our cybersecurity posture using tools like Sentinel One, Sophos Firewall and other tools

· Project Management: Lead IT projects, including system upgrades and optimizations, ensuring timely delivery and adherence to budgets

· Team Leadership: Mentor and guide a small IT team, fostering a culture of continuous improvement and professional development

· Vendor Management: Collaborate with external vendors and service providers to ensure optimal performance and cost-effectiveness

· Technical Support: Provide high-level technical support and troubleshooting for IT-related issues across the organization and client in USA Other duties as needed

· IT Audit & Compliance: Conduct regular audits to ensure IT processes are compliant with security regulations and best practices (GDPR, SOC2, ISO 27001), ensuring readiness for internal and external audit.

· Documentation: Maintain thorough and accurate documentation for all systems, processes, and procedures to ensure clarity and consistency in IT operations.


Preferred Skills:-

Experience with SOC 2, ISO 27001, or similar security frameworks.

Experience with advanced firewall configurations and network

architecture.


Job Type: Full-time


Benefits:

  • Paid sick time

Shift:

  • Day shift

Work Days:

  • Monday to Friday

Experience:

  • IT management: 2 years (Required)

Work Location: In person


Read more
E2E Networks Limited

at E2E Networks Limited

2 recruiters
Prashant Goswami
Posted by Prashant Goswami
Delhi
4 - 9 yrs
₹10L - ₹15L / yr
Vendor relationships
NSE
Compliance
BSE

Job description – Company Secretary cum Compliance Officer

Location: Delhi

Industry: Cloud Computing/IT

Job Function: Compliance & Secretarial


Salary: INR 5 to 15 lacs


https://www.e2enetworks.com/


E2E Networks Ltd is India's largest NSE listed cloud provider today. Founded in 2009, We were the first to bring contract-less cloud computing to the Indian startups and SMEs and soon became a platform of choice for Cloud Infrastructure used by Indian entrepreneurs. E2E Networks Cloud was used by many well known brands like Zomato, CarDekho, Milkbasket, Clovia, 1mg, Jabong during a significant part of their journey from startup stage to multi-million DAUs ( Daily Active Users). We have served more than 10,000 customers and today we are confidently marching ahead on our growth journey.


Key Responsibilities:

  • Assistance in Compliance with all applicable corporate laws including but not limited to the Companies Act, 2013, SEBI (LODR) Regulations, 2015, SEBI (PIT) Regulations, 2015 and other applicable regulations.
  • Drafting of Board and General meetings minutes, organizing and preparing notices, agenda and minutes, etc. of meetings, ESOP grant letters, maintaining and updating all statutory books, registers, records, filings of forms, returns, documents, on interface with ROC, NSE and other regulatory bodies.
  • Responsible for ensuring practice of good corporate governance and upholding highest standards of ethics, integrity and compliance.
  • Going through regulatory updates and preparation of summary thereof
  • Working on Process drafting, drafting of compliance calendar, creation of calendar events and checklists.
  • Learning about Financial and IT control processes and help in implementation of their audit trails.


Desired Skills & Experience:

  • Qualification: Qualified CS
  • Experience: At Least two years experience in a public listed company
  • Key Skills: Strong subject knowledge, Highest Ethical Standard, Result oriented, Team Worker, Interpersonal skills.
  • Candidate must take ownership of outcomes


Compensation and Benefits:

  • E2E Networks pays competitive market salaries and provides opportunities for growth to all its team members.
  • Health Insurance: Group Mediclaim Insurance upto 50% or 5000 INR per annum for self, spouse and kids. This is over and above the CTC.
  • Term Insurance: Term insurance reimbursement upto 5000 INR per annum. This is over and above the CTC.
  • Gratuity : Gratuity is paid over and above the CTC as per applicable laws.
  • Earned Leave Encashment: As per company policy and this over and above the CTC.

(Cafeteria: Un-limited Tea/Coffee)

Read more
Statestreet HCL Services

at Statestreet HCL Services

5 recruiters
Mansi Lakhanpal
Posted by Mansi Lakhanpal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
10 - 15 yrs
₹1L - ₹19L / yr
GRC
NIST
ISO 9000
Risk Management
Security audit
+5 more

Dear Candidate,

Greetings from HCL Technologies Ltd.

 

  • Make sense of Cyber security and compliance frameworks that apply to your business or industry
    • Identify business risks, taking into account the role of your hosting service provider
    • Determine which Cyber security controls are required to mitigate your identified risks
    • Improve collaboration and communication during Cyber security Incident mitigation and response.
    • Establish the necessary framework based on NIST Framework to maintain and continually improve your information security program over time based on evolving scope and emerging risks
    • Document and track efforts for evidence collection and audit preparation

 

  • will have primary responsibility for coordinating and implementing effective Cyber Security management across the account. This role will ensure that all Supplier obligations are met regarding compliance with Security guidelines, data protection, regulations, Supplier policies, and key controls.
  • provide implementation and ongoing operation of Security management framework;
  • be responsible for coordinating activities to address the key Security risk exposures;
  • ensure Security awareness training of, and assistance in the implementation of robust Security management practices across Security operations;
  • direct the design of controls to address emerging or new Security risk and compliance requirements;
  • carry out regular and frequent assurance reviews of the design and operating effectiveness of Security controls;
  • implement, monitor and report on key Security risk indicators to identify and address emerging risks;
  • coordinate with other Service Providers and Security functions, to facilitate client’s audits and inspections;
  • manage and report on responses and actions to address Security audit points, inspection deficiencies, or control weakness identified during normal operations.
  • review outcome of cyber security risk assessment, timely implement open action items and report progress to stakeholders
  • incorporate vulnerability testing as an integral part of change management
  • Should have good knowledge of Cyber Security Framework and controls
  • CISA ,CISM or CISSP certification should be preferred.
  • Have good understanding of Security policy and process along with ITSM process.
Read more
Fast Growing Ethnic Wear Brand

Fast Growing Ethnic Wear Brand

Agency job
via Unnati by Sarika Tamhane
NCR (Delhi | Gurgaon | Noida)
2 - 8 yrs
₹4L - ₹8L / yr
Human Resources (HR)
Compensation & Benefits
Compliance
Training and Development
Vendor Management
+4 more
Are you looking forward to work with one of the fastest growing fashion brands and grow your career exponentially in the human resource field, then read on.

Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered. As the Accounts Executive, you will manage all the accounting duties including completing multiple ledger reconciliations, journal entry preparation, and participating in financial month-end closures.
 
As a Manager - Talent Acquisition, you will act as a single point of contact for all recruitment and related activities.
 
What you will do:
  • Driving Talent Acquisition function with the overall goal to recruit and hire exceptional talent.
  • Being responsible for full lifecycle recruiting including building strong partnerships with hiring managers, developing strategic recruiting plans and job descriptions, sourcing candidates, screening, interviewing and closing candidates for positions across functions.
  • Evaluating skill level; managing offer process, including salary recommendations, offer letter generation and offer acceptance/ declines
  • Taking ownership for lateral hires.
  • Directly overseeing the strategic development and execution of the talent acquisition needs.
  • Partnering closely with HR-Business partners to ensure headcount and hiring activity is current all the time.
  • Building quality relationships with internal clients and external recruitment resources and agencies/ vendors
  • Identifying control and managing cost effective methodologies for sourcing.
  • Developing external talent pipelines for critical positions and supporting in business continuity through faster turnaround.
  • Ensuring compliance with appropriate labor laws


What you need to have:

  • Proven working experience as Talent Manager
  • MBA HR preferred.
  • Should have managed the entire HR process including recruitment, Joinee orientation, background verification, performance management, Training & Development
  • Working knowledge of HR systems and databases.
  • Broad understanding of labor law and HR best practices.
  • Aptitude in networking and building relationships.
  • Excellent communication and team management skills.
  • Innovative and creative, having a fresh eye for human resource.
  • Ability to deal sympathetically, yet effectively with people.
  • Works well in an entrepreneurial environment that values a hands-on approach.
  • Self-motivated with a high energy level and ability to adapt to new situations.
  • Willing to work 6 days a week.
Read more
Global FMCG Co

Global FMCG Co

Agency job
via Unnati by Veena Salian
NCR (Delhi | Gurgaon | Noida), Noida
5 - 8 yrs
₹12L - ₹15L / yr
Finance
Accounting
Financial analysis
Accounts payable
Financial planning
+6 more
Are you a financial wizard and want to work with a global FMCG Company? Then read on.

 

Our Client is the world's largest FMCG brand manufacturer and exporter with a legacy spanning over 120 years.They are India's first integrated company with a comprehensive product chain. Our client is a billion dollar top line company holding 45% market share in India and 50% share in export market.
 
As a Manager Finance, your primary responsibility will be to adhere to accounting standards, ensure financial compliance in conjunction with international law and manage corporate accounting standards including export / importdocumentation as per FEMA and RBI regulations.
 
What you will do:
  • Presenting the monthly and quarterly financial reports of various oversees distributors
  • Checking International Trade Marketing expenses inline of approval provided
  • Preparing and checking Quarterly TME approval to be provided to distributors
  • Creating Analysis report on budgeted expenditure and actual expenditure of TME
  • Maintaining dialogues and working relationship with overseas distributors
  • Managing receipts & vendor payments for exports receivables (AR)
  • Implementing a Business Intelligence tool and dashboard reports
  • Supporting management team and the Heads of Department with data-driven analysis
  • Supporting legal team from commercial side on international commercial disputes.
  • Evaluating and advicing on the Letters of credit
  • Ensuring Timely and Accurate MIS, AR/ AP, variance analysis and various other periodical reports to Management and overseas distributors.

 

 

What you need to have:

  • CA;ICWA(CMA);MBA / PGDM
  • Preferably from FMCG Export and Manufacturing companies
  • Experience of Financial Control Mechanisms    
  • Significant analytical skillset, including the utilization of BI and reporting tools
  • Strong Quantative abilities, advanced excel skills, including writing macros in Excel and other
  • Experience with Global Financial Planning & Analysis and Audit
  • Adaptive, willing and able to work with different time zones to get the work completed    
Read more
https://www.everquote.com/

https://www.everquote.com/

Agency job
via Talpro by Bharti Priya
Remote, NCR (Delhi | Gurgaon | Noida), Haryana
3 - 4 yrs
₹4L - ₹6L / yr
Quality audit
Voice processing
Compliance
Quality improvement
Quality control
+1 more
Desired Skills: ➢ Min. 2 + years of experience of working as a QA or Sr QA for a US, UK or Australian process (Voice Process)
Must be Graduate
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management
Read more
https://www.everquote.com/

https://www.everquote.com/

Agency job
via Talpro by Bharti Priya
Remote, NCR (Delhi | Gurgaon | Noida), Haryana
3 - 4 yrs
₹4L - ₹6L / yr
Quality audit
Voice processing
Compliance
Quality control
CSAT
Desired Skills: ➢ Min. 2 + years of experience of working as a QA or Sr QA for a US, UK or Australian process (Voice Process)
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management
Read more
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