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Position: Senior Professional Services Engineer - NTRX
Location: Pune, Hinjewadi PH-2
Experience: 5-7 Years
Budget: 11-12 LPA
Work Type: Hybrid | 2 Days WFO
Role Summary
The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.
Must Have
- Domain: 5-7 Yrs experience in Financial Services / Banking domain
- Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX
- OS: Strong Microsoft Windows Server/OS knowledge
- Telephony: IP/SIP communication analysis + Strong telephony background
- Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers
- Troubleshooting: Wireshark, Log Analysis, Network testing utilities
- Scripting: Basic SQL / Shell - Query & Update knowledge
- Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings
Good to Have
- Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect
- Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix
- Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs
- Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening
Added Advantage
- Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure
- Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery
Key Responsibilities
- Install, integrate & configure NiCE NTR-x recording solution remotely as per standards
- Develop/configure software features per design specs & customer requirements
- Plan & execute Unit, Functional & System testing. Support UAT & Data Validation
- Assist customers/vendors with NiCE integration points
- Provide technical expertise across NiCE product suite - Design, Support, QA
- Escalate issues to Support, R&D & Management when needed
- Proactive communication with client & management on progress & risks
- Support after-hours, weekends, client-site & cross-time-zone as required
- Share customer feedback to R&D for product enhancements.
1. Total of 11+ years of experience in the software industry
2. 10+ years of experience in Telecom domain
3. 10+ years of hands-on experience in software products/solutions preferably with development background
4. Should have played multiple roles including software product/solutions delivery, business analysis, pre-
sales, customer-facing across multiple geographies
5. Domain experience should include the following:
a. Core networking, NFV, SDN, SNMP, switching, routing (e.g. HLR, CDRs, SMSC)
b. Telecom protocols such as SIP, VoIP
c. Experience 3G, 4G, LTE, 5G
d. E2E solution design
e. TOGAF or equivalent certified
2. Preferred technology stack/skills:
a. Java and/or C++ or Telecom COTS products (Siebel, Netcracker, Amdocs)
b. Distributed systems (web services/micro services, databases)
c. Containers and orchestration frameworks (e.g. Docker, Kubernetes)
d. Cloud concepts
e. Scalable and HA (High Availability) architecture
f. Secure engineering
2. Experience in leading responses to large RFPs, RFIs, RFQs
3. Experience working on building carrier grade products/systems
4. Travel readiness for conferences, presentations, workshops
Job Responsibilities
1. Solution design responses to RFPs
2. Provide Telecom domain expertise cover to all existing engagements and identify areas of growth by
tailoring proactive propositions
3. Research competing products/solutions and changing paradigms in the context of latest trends in domain
and technology
4. Identify and build new service offerings
5. Capability presentation to prospects
6. Front-end key customer engagements from domain perspective
7. Provide consultation to delivery teams on domain side
8. Identify, groom and build domain expertise within delivery teams & proliferate a culture of knowing the
customer, products and the domain
9. Ability to elicit functional and non-functional requirements from high level requirements.
Monitor, analyze and fix issues for consumer and business VoIP services and endpoints.
Roles and Responsibilities:
- As a senior engineer, take complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.
- Document existing call flows
- Build customer confidence to grow/lead local team
- Support customer during PST timezone during critical releases
Required Skills:
- 5+ yrs of supporting VoIP services/applications on Linux platform
- Strong scripting skills with bash/python/perl
- Expertise in SIP call flow analysis and debugging using Wireshark
- Experience in debugging Kamailio and Freeswitch/asterisk based applications is a must
- Good problem solving/analytical skills
- Excellent written and verbal communication
Preferred Skills:
- Experience working with open source projects
- Exposure to Level 3-Carrier Integration
- Knowledge of networking protocols
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