SIP support Enginner

Key Responsibilities:

Design marketing creatives for social media, websites, emailers, and WhatsApp campaigns

Create offline collaterals including posters, brochures, flyers, standees, and presentations

Ensure brand consistency across all digital and print assets

Translate marketing briefs into clear, effective visual concepts

Adapt creatives for multiple formats, platforms, and campaign requirements

Manage parallel design requests while meeting timelines

Strong Technical Project Manager / Program Manager / Implementation manager profile

Mandatory (Experience 1) – Must have 5+ years in Delivery manager/ Technical Implementation Manager/ Technical Project Management / Technical Program Management Implementation Engineer with a B2B SaaS OR Tier1 service companies (preferably with enterprise client)

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/product/tech project delivery

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

Mandatory (Company) -B2B SaaS OR Tier1 Service companies (Service companies like Accenture, Capgemini, MPhasis, HCL, Virtusa, Infosys, TCS, Wipro, NTT etc)

Mandatory (Note): Not looking for implementation engineer but someone who handles the implementation projects

Mandatory (Note): Hike range is 15-35%, Please check with candidate if they are ok

Mandatory (Education): Engineering graduate

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Our organization maintains a diverse set of applications written primarily in C#. The

repository includes ASP.NET MVC solutions on .NET Framework 4.8, Windows Forms

utilities, PowerShell scripts, and newer ASP.NET Core services targeting .NET 8.0. Key

technologies used across these projects include PetaPoco, log4net, Twilio APIs, Selenium

WebDriver and integration with OpenAI’s ChatGPT service.

Responsibilities

• Enhance and maintain our main web application, ASCLOGS, built on ASP.NET MVC

(.NET Framework 4.8) with features such as authentication, PDF generation via

IronPdf, audit logging with log4net, Twilio SMS integration, and data access through

PetaPoco.

• Support multiple companion projects including:

• CopyForm, an MVC tool that copies form templates between SQL Server

databases using AJAX and PetaPoco data access.

• SQLImportApp, a WinForms importer leveraging ExcelDataReader and

Z.Dapper.Plus for bulk inserts.

• DEAVerification, a WinForms app automating data retrieval via Selenium

WebDriver and storing results with PetaPoco.

• UniversalScrapperAPI, an ASP.NET Web API that scrapes licensing

information using Selenium and logs results with log4net.

• HL7DocAssistantSync, a VB.NET library for HL7 message processing and

PDF generation with PdfSharp.

• ChatGPT Implementation, a .NET 8 Web API example showing how we

integrate with OpenAI's ChatGPT service.

• S3MicroService, a .NET 8 Web API using AWS SDK packages

(AWSSDK.S3, AWSSDK.Extensions.NETCore.Setup) and Entity Framework

Core for storage.

• Maintain PowerShell utilities used for onboarding tasks such as document-to-PDF

conversion and CSV generation.

• Review existing code to improve reliability, enhance testability, and refactor large

code files (for example, BusinessLayer/BusinessLayer.cs is roughly 28k lines).

• Work closely with stakeholders to gather requirements for new features and ensure

compatibility with our SQL Server backend.

• Assist in modernizing legacy components and implementing best practices for

security, error handling, logging, and deployment automation.

Required Skills

• 10+ years of development experience

• Extensive experience with C# and the .NET ecosystem, including both legacy .NET

Framework and modern .NET Core / .NET 8.

• Solid understanding of ASP.NET MVC, Web API, and Windows Forms development.

• Familiarity with PetaPoco, Entity Framework Core, and SQL Server.

• Experience integrating third-party services such as Twilio, OpenAI, Selenium

WebDriver.

• Ability to write and troubleshoot PowerShell scripts for automation tasks.

• Comfortable navigating large codebases and improving code quality through

refactoring, unit testing, and documentation.

• Proficiency with version control (Git) and the Visual Studio toolchain.

Preferred Skills

• Background in healthcare or regulated industries, since many applications manage

sensitive data (e.g., DEA verification, HL7 messaging).

• Knowledge of PDF generation libraries (IronPdf, PdfSharp) and logging frameworks

(log4net).

• Experience with CI/CD pipelines for .NET applications.

• Nice to have Unit Testing frameworks (i.e. NUnit, MS Testing Framework )

Location & Work Environment

This role requires working with Visual Studio on Windows for the .NET Framework solutions

and .NET 8 projects. Experience with IIS or IIS Express is helpful for local development and

testing.

Creatively strong, with good design sense. Minimum of 1-3 years experience.

Good knowledge and communication skills

Require knowledge in

After Effects

Premier Pro

Photoshop

Illustrator

3D Modeling (Maya)

Responsibilities for Graphic Designer

Create and design various materials for print and digital collateral

Ensure projects are completed with high quality and on schedule

Establish creative direction for the company as well as brand guidelines

Prioritize and manage multiple projects within design specifications and budget restrictions

Perform retouching and manipulation of images

Work with a wide range of media and use graphic designing software

Location Jaipur

Salary: Based on the interview

Expected hike on the current CTC

Job Types: Full-time, Permanent

Key Responsibilities

• Day to day management and successful long-term relationships with different accounts.

• Experience in fronting client relationships directly

• Handling operations and client management
• End to end project management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Focusing on the strategic aspects of maintaining and growing long-term relationships.
• Establishing growth plans for teams and managed accounts
• Strategizing and executing campaigns for clients.
• Identifying prospective clients, establishing strategic partnerships and alliances
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

Preferred Requirements:

• 4-10 yrs RELEVANT experience 

• Must have worked with digital agencies managing social media marketing and performance marketing (preferable)

• Also willing to consider exceptionally talented folks from offline agencies

• Located in Bangalore and willing to travel to HSR layout

• Experience in fronting client relationships directly

• Experience in social media marketing (organic & paid)
• Experience in relationship management, strong verbal and written communications skills

• You will create REST/GraphQL based web services and APIs for consumption by mobile and web for distributed B2B platform 
• You will code, test and operate Nodejs based services
• You willI implement new features in a highly collaborative environment with product managers, UI/UX experts, and fellow engineers
• You will contribute to a future-ready, high quality, and performance code base
• You will share your technical solutions and product ideas with the team
• You will mentor other engineering team members
• You will contribute to team and organizational improvements in process and infrastructure
• You will be part of a truly global team
• You will work in an exciting startup environment where you can be autonomous and try new things :)

• You have experience in backend development, using languages like Node.JS and Golang
• You have used TypeScript extensions
• You are familiar with NoSQL databases such as MongoDB or CouchDB, Web services, SOA patterns
• You have good working knowledge of design patterns, building and deploying microservices on the cloud
• You have hands on experience with REST APIs or GraphQL
• You have experience with Test Driven Development and know when to apply it
• You have knowledge of web libraries and frameworks such as ReactJS/VueJS, AngularJS, and Clojure
• You have experience working on AWS or other cloud stacks and Docker 
• You have experience building / consuming OpenAPI and GraphQL specifications
• You have experience building microservices systems and testing them
• You have experience building systems with high data protection requirements, anonymous data and data encryption

• You have worked with Blockchain technology
• You have domain expertise working with decentralised identity solutions 
• You have experience of building systems that require cryptography

Here is the interview process for this role: 

• 30m interview with one of our Talent Team or Recruitment Partners
• 1h interview with our Engineers
• 1.5h pairing interview with one of our Engineers
• 3hs final interview meeting a variety of people including our CTO, Leads and other Engineers 

We can be flexible with the structure if someone's circumstances or timescales require it for good reason, just let us know! 

Please reach out if you have any specific requirements so we can be as accommodating as possible for you.

What You'll Do

Maintain and extend existing payment modules, extensions, and plugins

Develop new modules, sample code, SDKs, and production code for merchants and partners

Help define requirements for 3rd party developer APIs and tools

Analyze/debug merchant and partner integration issues

Assist in building and maintaining a test environment for engineering and our partners to test new feature compatibility

Skills Required but not limited to:

Python, Django, Django Rest Framework.

AWS Services Including, CloudFront , S3, API

Gateway, Lambda, Step Functions, SES, DynamoDB ,

Serverless Framework

Fair understanding of building RESTful APIs

Strong understanding of front end technologies, such as JavaScript, Jquery , HTML5, and CSS3

Good to have experience with version control, docker , deployment pipelines, CI/CD

Backend Web Application Development

AWS Identity and Access Management principles SQL (MS SQL Server, PostgreSQL, AWS Aurora comparable)

GIT , JIRA, Agile / Scrum

Experience: 4-6 years

1. Should know basics like Structure, data types, unions, enum , pointers , type casting etc
2. Should know data structures mandatory like linked list (basic expectation)
3. This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
4. We expect candidate to write code given a problem statement (if not proper code at least pseudo code )