SIP support Enginner

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

This requirement is for Data Engineer in Gurugram for Data Analytics Project. 

 Building ETL/ELT pipelines of data from various sources using SQL/Python/Spark 

 Ensuring that data are modelled and processed according to architecture and requirements both 

functional and non-functional 

 Understanding and implementing required development guidelines, design standards and best 

practices Delivering right solution architecture, automation and technology choices 

 Working cross-functionally with enterprise architects, information security teams, and platform 

teams Suggesting and implementing architecture improvements 

 Experience with programming languages such as Python or Scala 

 Knowledge of Data Warehouse, Business Intelligence and ETL/ELT data processing issues 

 Ability to create and orchestrate ETL/ELT processes in different tools (ADF, Databricks 

Workflows) Experience working with Databricks platform: workspace, delta lake, workflows, jobs, 

Unity Catalog Understanding of SQL and relational databases 

 Practical knowledge of various relational and non-relational database engines in the cloud (Azure 

SQL Database, Azure Cosmos DB, Microsoft Fabric, Databricks) 

 Hands-on experience with data services offered by Azure cloud 

 Knowledge of Apache Spark (Databricks, Azure Synapse Spark Pools) 

 Experience in performing code review of ETL/ELT pipelines and SQL queries Analytical approach 

to problem solvin

A leading College at Coimbatore requires Male/ Female candidates for the post of Lecturer

Passionate, result-oriented Lecturer with good technical skills to coach the technical team. Strong Technical Expert across Web/Mobile Application Development.

Required Candidate profile

The person who is interested in Teaching

Communicate with Management to understand their training needs and ensure training programs align with organizational goals.

Strong Communication skills.

Overview:  Looking for experienced Senior Developers to work on a cross-functional team to solve real-world problems for healthcare providers around United States of America.

They will be required to use their expertise to design, build, test, and improve the features that will enable our customers to effectively run their business and provide patient care. We are looking for ideal candidates who like solving tough problems, enjoys being part of a fun team, and are tenacious.

Requirements:

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker

Assist with the development, execution, management, and measurement of digital marketing programs and campaigns that drive customer awareness, traffic, sales and retention across D2C eCommerce touchpoints

• The desired candidate must be from a D2C company.
• Strong hands-on experience in handling e-commerce platforms/websites.
• MBA- Marketing with minimum of 3 years experience in the same role.
•  

Responsibilities:

1. Develop, propose, and execute a robust promotion plan in partnership with brand teams to drive sales on owned D2C platforms

2. Create D2C channel from scratch for a brand as well as run an existing one

3. Activate key marketing channels (social, SEM, SEO, display, email, influencer, and affiliate marketing) to drive qualified traffic

4. Utilize analytics tools such as Google Analytics and Adobe analytics to assess and optimize the performance of sites, campaigns, and marketing channels

5. Utilize web and sales analytics data to analyze business performance and provide insights and recommendations for growth

6. Develop and propose innovative marketing programs and initiatives to grow the D2C business.

7. Effectively provide executive stakeholders with timely promotion and marketing campaign performance reports

8. Ensure content marketing and content updation on own channel to engage consumers

9. Launch a long-running program to ensure higher retention and drive repeat purchases

Requirements:

 Experience in running D2C channels from an end-to-end perspective

 Experience in data analytics and use of web analytics tools, such as Google Analytics, to assess and report site and channel performance

 Understanding of consumer behavior and market trends

 High result orientation – getting things done on time and as per agreed-upon norms.

 Good Communication Skills

 Attention to detail;

 Creativity

 Good research capabilities