2 Program Management Jobs in Kolkata | Program Management Job openings in Kolkata

Hiring- Director- Duck creek!

Location- Delhi NCR/ Pune/ Bangalore / Kolkata

Policy experience is mandate.

Experience: 18-22 +

Job description:

Management and Leadership of Teams: 30%

• Supervise a team of business analysts, developers, technical leaders, technical managers, and business analyst managers responsible for Duck Creek Policy applications.
• Mentor and develop team by guiding on technical pathways ensuring the growth of the team’s technical capabilities while fostering a collaborative work environment.
• Provide leadership in resource allocation, and defining continuous improvements around people, process and technology.

Stakeholder Communication and Strategic Initiatives: 15%

• Regularly communicate with senior management and IT stakeholders to assess needs, prioritize team’s bandwidth, discuss on team’s aspirations, skill indexes and align with stakeholder’s strategic decisions/strategies.
• Participate in discussions with stakeholders on the roadmap, plan and help in executing customer strategic initiatives as directed and track the progress across all.
• Lead monthly business review meetings with stakeholders and discuss the monthly business & release outcomes, along with the trends across production tickets and discuss ways to reduce the ticket count.
• Drive tool discussions to garner customer systems relevance across.

Budget and Resource Management: 25%

• Oversee the budgeting and financial planning for Duck Creek Policy system-related projects, ensuring staffing is adequately available and as per contractual SLAs with customer.
• Ensure that the gross margin across the project is maintained

Reporting to Senior Leadership: 15%

• Provide regular executive-level reports on the progress of Duck Creek Policy system projects, highlighting achievements, challenges, and upcoming milestones.
• Advise senior management on risks, opportunities for process improvements, and the future direction of policy system technology.

Organization Practice Initiatives: 15%

• Participate in RFIs across other Duck Creek accounts/projects and solution Duck Creek policy systems
• Participate in Duck Creek conference to help support business sales team in establishing newer logos/accounts
• Participate in market benchmarking of organization wide roles based Duck Creek salary inputs.
• Provide technical feedback on tools created for better efficiency and effort reduction across Duck Creek systems and suggest on
• Oversee the implementation and optimization of Duck Creek Claims solutions, ensuring they meet the specific needs of the organization.
• Determine strategies for platform upgrades, technological advancements, and system integration. 

Skills:

·       18+ Overall experience with Development or Business SME background.

·       5+ years experience in P&C domain.

·       5+ years experience project management and delivery

·       Delivery and Project management of at least 2 PAS team with 30+ team size.

·       Experience with onshore and offshore engagement models.

·       Good written and verbal communication skills

·       Positive attitude, multitasker, should be able to work under stressful situations

·       Excellent team management skills

·       Project management qualification (PMP) or equivalent will be preferred

·       Good understanding of SDLC and waterfall/agile project methodologies

·       Knowledge of project management techniques and tools

·       Experience in strategic planning, risk management and/or change management

Proficiency in project management software tools MS Project, Jira, DevOps etc

Review Criteria

• Strong Business Analyst Profile
• Total 4+ YOE, of which 2+ Business Analysis
• Must have expertise in Workflows, API documentation and UI/UX specifications
• Must have experience with API integrations and troubleshooting and conducting UATs
• Must have working knowledge of RDBMS and basic SQL and Excel
• Must be a commerce graduate
• Any company (Preferred B2B SaaS (RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics)
• Candidate must be based in Kolkata, or a native of Kolkata or nearby states, (Bihar/ Jharkhand) and wanting to relocate back

Preferred

• Proficiency in using tools such as Jira, Confluence, Lucidchart, and Visily.
• Experience in Order Management System or POS product

Job Specific Criteria

• CV Attachment is mandatory
• Which product line you have worked on (ERP, POS, OMS, other SaaS, e-commerce)?
• Reason for job change?
• What's your under-graduation degree (BE / Btech / Bcom / BBA)

Role & Responsibilities

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analysis, testing and release to production tasks of our software product’s features.

• Converting business problems into functional requirements (User stories, API Documentation, UI/UX, workflow, scenarios).
• Troubleshoot problems encountered in integration by understanding the API response - relating to the functional understanding.
• Interacting with the solution architect in supporting to architect the solution.
• Coordinating with the development team on a day-to-day basis to develop the specifications into the product solution.
• Conduct user acceptance test to ensure requirement fulfilment.
• At times he/she would also have to interact with the clients to clarify requirements.
• Conduct training and provide documentation to share the knowledge of newly developed features.
• Provide support on gaps (if any) on the developed features.
• Exposure on product management as client requirements backlog/ ideas needs to be managed. A good exposure for aspiring product managers.
• Use world’s most famous SDLC tools like Jira, Confluence, Lucidchart, Visily.

Ideal Candidate

• 4-7 Years experience required.
• Excellent analytical aptitude and problem-solving abilities.
• Process mapping - understanding of tools like Lucidchart.
• Very Methodical.
• Understanding of API Integrations.
• Understanding of RDMS - Basic SQL.
• Deep understanding of the omni retail or e-commerce or POS.
• Basic/Advance - Excel.
• Good communication, Documentation and presentation skills.
• Commerce or BTech background.