Senior Business Analyst (Program management, SaaS)

Job Title: Technical Business Analyst| B2B

Work Location: Work from Home

Job Type: Full-time

Experience: 1+ year

Company Location : Work from Home

Website : https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Skills:

• Proficiency in business analysis tools (e.g., Microsoft Excel) and documentation tools (e.g., JIRA, Confluence).
• Strong understanding of business processes and requirement gathering
• Excellent communication and stakeholder management skills.
• Experience with Agile methodologies is a plus.

About Us:

Mayura Consultancy Services (MCS) is a leading software consultancy and development company, serving a customer base in more than 25 countries. Specializing in digital transformation, MCS offers a comprehensive range of innovative solutions tailored to diverse business needs. Our offerings include custom software development, e-Commerce development, mobile and web applications, cloud integration, and enterprise resource planning (ERP) systems that enhance efficiency and streamline operations.

Job Overview

We are seeking a skilled and motivated Business Analyst to join our dynamic team. The Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, and working closely with cross-functional teams to ensure that business needs are met. This role will play a key part in improving business processes, optimizing systems, and ensuring the successful delivery of projects.

What You Will Be Doing:

• Requirement Gathering & Documentation: Work with stakeholders to gather and document business requirements through interviews, workshops, and research. Develop detailed specifications and use cases.
• Process Analysis & Optimization: Analyze current business processes and workflows to identify areas for improvement. Propose solutions and strategies to enhance business performance.
• Data Analysis & Reporting: Conduct data analysis to support decision-making and provide insights into business performance. Create dashboards and reports for business stakeholders.
• Collaboration with Teams: Work closely with product managers, developers, and other business units to ensure seamless implementation of business requirements.
• Project Management Support: Assist in project management activities, including tracking progress, managing timelines, and ensuring project goals are met.
• Stakeholder Management: Communicate effectively with stakeholders at all levels to ensure expectations are aligned, and business needs are understood and delivered.

Benefits of Working with MCS:

• Work From Home: Enjoy the flexibility of working entirely from the comfort of your home, achieving a better work-life balance while contributing to impactful research initiatives.
• Direct Collaboration with Founders: Collaborate directly with MCS's founding team, gaining valuable insights and mentorship while contributing to the company's growth.
• Access to Premium Tools: Utilize the latest research tools and software to enhance your work efficiency and effectiveness.
• Recognition and Growth Opportunities: Potential for career advancement based on performance, with opportunities to take on more responsibilities and grow within the company.
• Comprehensive Benefits: Enjoy insurance coverage, paid leaves, and additional perks that support your well-being and work-life balance.

Ready to start your journey as a Business Analyst? Apply Now!

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website:

https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting and business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

Supercharge Your Career as a Technical Business Analyst at Technoidentity!

Are you ready to solve people challenges that fuel business growth? At Technoidentity, we’re a Data+AI product engineering company building cutting-edge solutions in the FinTech domain for over 13 years—and we’re expanding globally. It’s the perfect time to join our team of tech innovators and leave your mark!

What’s in it for You?

We are seeking an experienced Technical Business Analyst with strong Utility / Energy domain expertise to bridge business requirements and technical implementation. The ideal candidate will work closely with business stakeholders, product owners, and engineering teams to deliver high-quality solutions within Utility, Energy, and related enterprise platforms. You will be responsible for understanding utility business processes, translating

requirements into functional and technical specifications, and ensuring alignment between business objectives and system design.

Technical Business Analyst – Utility / Energy Domain

Hyderabad

Fulltime

What Will You Be Doing?

Requirement Gathering & Analysis

•Conduct detailed requirement-gathering sessions with business stakeholders in the Utility / Energy domain.

•Analyze business needs and translate them into clear functional and technical requirements.

Domain Analysis (Utility / Energy)

•Work on use cases related to Power & Utilities, Retail Energy, Metering, Billing, Customer Information Systems (CIS), Outage Management (OMS), Energy Trading, or Regulatory Reporting.

•Understand end-to-end utility workflows such as customer onboarding, billing cycles, consumption data, settlements, and compliance.

Documentation

• Create and maintain BRDs, FRDs, Functional Specifications, and User Stories.

• Ensure documentation reflects utility-specific business rules and regulatory constraints.

Process Mapping & Improvement

• Analyze current-state utility processes and define future-state workflows.

• Identify gaps, inefficiencies, and automation opportunities.

Stakeholder Communication

• Act as a liaison between utility business users, product teams, developers, QA, and project managers.

• Ensure alignment on scope, timelines, and deliverables.

Solution Design & Collaboration

• Work closely with engineering teams to design scalable solutions aligned with utility business requirements.

• Ensure solutions are technically feasible and compliant with industry standards.

Testing & Validation

• Define test scenarios and acceptance criteria.

•Participate in UAT, validating solutions against utility business needs.

Project & Post-Go-Live Support

•Support deployment and post-deployment activities.

•Assist in issue triaging and production support for utility applications.

What Makes You the Perfect Fit?

Education

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

Experience

•Minimum 8+ years of experience as a Business Analyst.

•Hands-on experience working on Utility / Energy domain projects is mandatory.

Technical Skills

•Familiarity with SQL, Java, JavaScript, Python or similar technologies.

•Experience with JIRA / Azure DevOps (ADO), Confluence, or similar tools.

•Strong skills in data analysis, data modeling, and process mapping. Soft Skills

•Strong analytical and problem-solving abilities.

•Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

•Experience working in Agile / Scrum environments.

Preferred Qualifications

•Business Analysis certifications such as ECBA, CBAP, PMI-PBA.

•Prior experience in Utility, Energy, Power, or related regulated industries.

•Exposure to Tolling, Collections, Finance, or Billing systems is an added advantage.

•Basic understanding of project management and cross-functional coordination.

Ideal Candidate

1

Strong Lead Business Analyst Profile with team leadership experience and BFSI background

2

Mandatory (Experience 1): Must have 6+ years of experience as a Business Analyst, including team lead or people-management experience with at least recent 2+ years in BFSI background

3

Mandatory (Experience 2): Must have proven ability to lead and mentor analysts and coordinate work across multiple stakeholders

4

Mandatory (Experience 3): Must have owned requirement gathering, analysis, and documentation end-to-end for key initiatives, ensuring quality and consistency of BA deliverables

5

Mandatory (Experience 4): Must have experience translating business needs into functional specifications, user stories, and process flows with senior stakeholders

6

Mandatory (Experience 5): Must have experience defining and driving BA best practices, standards, templates, and process improvements

7

Mandatory (Experience 6): Must have experience overseeing testing, validation, and stakeholder sign-off across workstreams

8

Mandatory (Skill 1): Must have strong requirement-gathering, documentation, and stakeholder-management skills.

9

Mandatory (Skill 2): Must have excellent communication, analytical, and leadership abilities, with a data-informed decision-making approach

10

Mandatory (Domain): Must have a background in the BFSI (Banking, Financial Services & Insurance) sector

11

Mandatory (Shift): Must be willing to support calls during EST hours (this is an EST-based project)

12

Preferred (Tools): Hands-on experience with Unqork or other low-code / no-code platforms

Role Description This is a full-time remote role for a Salesforce Business Analyst. The Salesforce Business Analyst will work closely with stakeholders to gather, analyze, and document business requirements and translate them into effective Salesforce solutions. Day-to-day responsibilities include mapping and optimizing business processes, configuring Salesforce features with administrators, and supporting integrations with other enterprise systems. The role involves creating user stories, functional specifications, and documentation, as well as coordinating testing, training, and user adoption activities. The Salesforce Business Analyst will collaborate with cross-functional teams to ensure solutions align with business goals and deliver measurable outcomes.

Qualifications

• Strong Salesforce.com Administration skills, including configuration, user management, and security settings.
• Demonstrated Business Analysis experience with business requirements gathering, documentation, and stakeholder communication.
• Solid Analytical Skills for evaluating processes, data, and system performance to recommend improvements.
• Experience with Business Process mapping, optimization, and translating workflows into Salesforce solutions.
• Familiarity with Salesforce best practices, standard objects, and automation tools (e.g., Flow, Validation Rules, Reports and Dashboards).
• Ability to work effectively in a remote, collaborative environment with cross-functional and global teams.
• Strong written and verbal communication skills and the ability to present complex ideas in a clear, structured manner.
• Salesforce certifications (e.g., Admin, Business Analyst) are an advantage.

Role Overview 

The Business Analyst for the CCX Customer Success AI Acceleration workstream partners closely with Engineering, Product Management, and Program teams to translate customer success strategy and AIdriven use cases into clear, actionable requirements that enable scalable delivery. This role sits on the engineering side of the house, acting as a connective layer between business intent, technical execution, and AIenabled platform outcomes. 

The Business Analyst ensures that AI acceleration initiatives across the Customer Success Platform are well‑defined, appropriately prioritized, and traceable from business objectives through system design and delivery. This includes refining problem statements, documenting requirements, supporting backlog readiness, and helping teams move quickly without losing alignment or clarity. 

Requirements 

• Proven experience as a Business Analyst supporting engineering teams, preferably in enterprise, platform, or SaaS environments. 

• Strong ability to translate business needs, customer success objectives, and AI use cases into clear functional and non‑functional requirements. 

• Experience working on AI‑enabled or data‑driven products, including concepts such as automation, recommendations, agentic workflows, or insights powered by analytics. 

• Ability to partner effectively with Engineers, Product Managers, Technical Program Managers, and UX to support backlog refinement and delivery planning. 

• Experience creating and maintaining artifacts such as user stories, acceptance criteria, process flows, data mappings, and dependency documentation. 

• Comfort operating in fast‑paced, iterative delivery environments, supporting AI acceleration efforts where requirements evolve quickly. 

• Strong analytical skills with the ability to identify gaps, risks, dependencies, and edge cases early in the development lifecycle. 

• Clear written and verbal communication skills, with the ability to align technical and non‑technical stakeholders. 

• Familiarity with ServiceNow‑style enterprise platforms, customer success workflows, or complex system integrations is a strong plus. 

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field—or equivalent professional experience. 

Major

Accountabilities 

• At least 7+ years of hands-on development experience on LIFE ASIA / LIFE 400 and SMART/400 tools  
• Strong practical experience in developing, enhancing, and supporting AS/400-based applications in a production environment 
• Understand the big picture to define business capabilities and go forward roadmap. 
• Analyze and define user needs and translate them into requirements/ Business and Functional Requirement Document /data mapping documents. 
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organization. 
• Create and/or provide comments into internal and external communications and user documentation. 
• Review and provide comments on business and technical documentation. 
• Support business on the roll-out of what has been developed with a focus on end-to-end validation. 
• Act in an advisory capacity as well as coach/mentor Business & Systems Analysts. 
• Collaborate with multiple stakeholders influencing and sharing recommendations. 

Specialized

Knowledge 

• Experience in working with Insurance, Pensions or related financial institution and understand its business processes.  
• Knowledgeable in SDLC and Agile methodology.  
• Experienced in or excited to learn Agile way of working.  
• Communicates effectively both verbally and in writing.  
• Strong analytical and problem-solving skills.  
• Fast learner and can work under minimal supervision.  
• Strong analytical and problem-solving skills.  
• Strong communication skills, both written and verbal.  
• Attention to detail and Facilitation skills.  
• Strong planning and organizational skills, with the ability to multi-task.  
• Strong PC skills including MS Word, Excel, PowerPoint, Visio.  
• Strong Knowledge on JIRA Cloud.  
• Experience in using Collaboration tools for e.g., MIRO 
• Bachelor’s degree in business, Computer Science or relevant field. 
• A minimum of 5 years’ experience as a business systems analyst. 
• Ability to translate complex ideas into simple language for non-technicians 
• Sharp problem-solving, analytical and innovation skills. 
• Solid technical background and skilled at developing releases for Upgrades, troubleshooting and implementation of new enhancements. 
• Keen leadership and project management skills, ability to drive projects from inception to completion. 

Soft Skills 

• Demonstrated problem solving, communication and organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results. Strong professional consulting skills 
• Ability to speak in business terms, as well as the ability to effectively communicate both internally and externally 
• Mature, confident, and performance-oriented 
• Capable of developing strong relationships with all levels of management 
• Must possess excellent problem-solving skills for large complicated and broad issues and able to work independently. 
• Able to work in a complex environment with a mix of technologies and different levels of IT maturities in each business unit. 

Education 

• Graduate (B.E. / B.Tech.) from a renowned University  
• 5- 7 years (Min: 5 years | Max: 7 years) of experience as a Business Systems Analyst.  
• Experience in insurance, finance and/or banking applications is preferred.  

This role will be permanent with NAM info and deploy to client location Hyderabad & Pune.

Work Mode: WORK FROM OFFICE

Role Descriptions:

• Perform detailed data analysis and support business decision-making
• Gather and document business requirements and translate them into technical specifications
• Work closely with stakeholders to define data needs and reporting requirements
• Create user stories, functional specifications, and support UAT activities
• Ensure alignment between business objectives and data solutions

Required Skills:

• Strong expertise in SQL and data querying
• Proven experience in data analysis, requirement gathering, and stakeholder management
• Ability to translate business requirements into technical solutions and user stories
• Good understanding of data models, reporting, and analytics concepts

Skills: Business Analysis~ORACLE SQL

Locations: ~HYDERABAD~PUNE~

Desire candidate

• Candidate should have valid PF.

PRODUCT ANALYST

Bridge Business Goals and Engineering Excellence through rigorous documentation and Gap Analysis.

You're the foundational anchor that turns business complexity into crystal-clear product specifications. You don't just gather requirements—you interrogate them, map every edge case, and eliminate ambiguity before a single line of code is written. Own the creation of comprehensive documentation (BRD, PRD, FRD), bridge the gap between stakeholders and engineering, and ensure every feature is built with absolute clarity and precision.

Cambridge Wealth is a fast-growing, award-winning investment services and fintech firm obsessed with quality. We serve a high-profile clientele (domestic, NRI, retail, and ultra-HNI professionals) and have been recognized by the BSE and major Mutual Fund houses. You'll work on documentation and feature specs that matter to ultra-HNI wealth clients and innovative fintech users simultaneously.

YOUR MISSION:   

Own the requirements lifecycle—from stakeholder interviews and business analysis to comprehensive BRDs, PRDs, and FRDs. Hunt down functional bottlenecks and logical gaps before they reach development, translate complex wealth management workflows into unambiguous engineering specs, and keep the product pipeline airtight without cutting corners.

WHAT YOU'LL ACTUALLY BE DOING  

Documentation Mastery (BRD, PRD, FRD)  

Write comprehensive, crystal-clear Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), and Functional Requirement Documents (FRDs). Translate business objectives and user feedback into specs that leave zero room for ambiguity, complete with detailed user stories, workflow diagrams, and strict acceptance criteria.

Gap Analysis & Requirements Engineering  

Proactively hunt for functional gaps, logical flaws, and edge cases in proposed features. Conduct rigorous root-cause analysis on requirement mismatches and clarify cross-system dependencies. You identify what is missing from a spec before engineering even looks at it.

Stakeholder & Business Alignment  

Act as the primary bridge between business stakeholders, UI/UX designers, and engineering teams. Facilitate requirement-gathering workshops, extract unstated assumptions, and translate complex financial and wealth management workflows into structured functional specifications.

Process & Workflow Mapping  

Design clear process flows, system interaction diagrams, and data mapping blueprints. Ensure that internal operational workflows (such as investor onboarding, KYC, and portfolio tracking) are thoroughly documented and optimized for digital execution.

UAT & Quality Assurance Support  

Partner closely with QA and engineering team to ensure implementation matches intent. Design comprehensive User Acceptance Testing (UAT) test cases, validate releases against original BRD/FRD criteria, and document post-release discrepancies.

Backlog Grooming & Refinement Support  

Collaborate with Product Managers/Owners to help refine, prioritize, and structure the product backlog. Ensure user stories are fully fleshed out with technical constraints, business rules, and precise acceptance criteria prior to sprint planning.

THIS ROLE IS NOT FOR YOU IF...  

• You prefer high-level vision setting over writing detailed granular specifications and functional requirements.
• You are uncomfortable digging deep into complex operational and financial workflows to find hidden logic gaps.
• You struggle with structuring ambiguous business ideas into formal, structured documentation.
• You treat documentation as an afterthought rather than a core engineering asset.

WHAT YOU NEED TO BRING  

Core Skills:  

• 2+ years as a Business Analyst/Product Analyst, or similar role writing detailed BRDs, PRDs, and FRDs in fast-paced fintech or startup environments.
• Mastery of Requirement Engineering: Proven ability to elicit requirements, write user stories, map workflows, and define rigorous edge cases and acceptance criteria.
• Sharp Gap Analysis & Problem-Solving: An uncanny ability to spot inconsistencies, missing logic, and integration blind spots before development begins.
• Strong Communication & Technical Writing: You write pristine specs that developers can build directly from, aligning business goals with technical execution.
• Basic understanding of UX principles and user-centered design methodologies to ensure functional specs align with intuitive user journeys.

Technical Toolkit:  

• Advanced Zoho/Google Sheets: Pivot tables, VLOOKUP, complex formulas, and data structuring.
• Documentation & Diagramming Tools
• SQL (basic-to-intermediate): For data extraction, querying requirements, and quick analysis.
• Zoho CRM & Zoho Analytics: Familiarity with navigating these platforms is a strong plus.

Domain Knowledge (Bonus Points):  

• Understanding of mutual funds, wealth management, fintech, or regulated financial services.
• Familiarity with complex investor onboarding flows, KYC compliance, or client delivery in financial services.
• Hands-on experience working within Agile/Scrum development teams as a requirement writer or scrum master

WHY JOIN US?  

• Massive Learning Curve: Learn how to build a Tech-led organization and a global-quality digital product from the ground-up (not just adding features to old software).
• You Matter: You’ll be a core contributor with a clear growth trajectory, not just a small cog in a huge wheel.
• Real Responsibility: Get competitive compensation and the flexibility that comes with proving yourself in a fast-growth, results-oriented environment.

OUR HIRING PROCESS  

1. Application & Initial Screen: Quick application with a few brief questions. (5 min)
2. Online Challenge: Showcase your aptitude, documentation skills, and gap-analysis capabilities. (70-90 min)
3. People Sync: Cultural and value alignment conversation. Do we think alike? (30 min)
4. Deep Dive In-Person Interview: Discussion with product and senior leadership on requirement structuring. (1 hour)
5. Founder Vision Alignment: Meet leadership to discuss product impact and your role in scaling. (1 hour)
6. Offer & Onboarding: Reference and BGV checks post-offer.

Note: This is a WFO opportunity at Prabhat Road, Pune.