Support Engineer

at Optmyzr

DP
Posted by Neena John Kurian
icon
Hyderabad
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2 - 5 yrs
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Best in industry
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Full time
Skills
SaaS
Technical support
Customer Support

What you will achieve:

  • Provide customers with a superior support experience
  • Help customers with deployments, collecting logs, and providing them to the engineering team.
  • Work as a liaison between the customer and the engineering team.
  • Help customers effectively use our software and help with customizations where necessary
  • Help identify bugs, and ensure that the fixes made by the engineering team are as per the customer requirements

Qualifications:

  • Undergraduate degree in Engineering.
  • 2+ years of experience in a support engineering role in a SaaS company
  • Exceptional ability to prioritize and diagnose IT problems.
  • Proficiency in documenting processes and monitoring performance metrics.
  • Ability to relay important feedback to our developers.

About Optmyzr

Optmyzr is a fast moving, profitable, and stable Marketing Tech SaaS startup. We have been in business for 7+ years, profitable from year 1, and our team is comprised of amazing folks with experience at Google, Microsoft, Amazon, and so on. We are a developer focused team with end to end ownership of our features. We have offices in 4 countries - this position is for our main development center which is in Hyderabad (currently the whole company is working remotely)


Optmyzr is a product company and we do not offer outsourcing services. This gives us a lot of control over the design, as well as how we as a team choose to build features. Of course - with great power comes great responsibility!


We have paying customers in 50+ countries, including several Fortune 500 companies. We are featured in the Inc 5000 list of fastest growing companies in the USA for 3 years in a row. We have won several awards including the best pay-per-click ad management suite at the US search awards.


Why should you choose Optmyzr?

  • A team that cultivates an environment of trust and understanding - for both customers and employees
  • Focus on high quality product development, efficiency, and building what will sell
  • Informal work environment, where people like to be mentors instead of managers
  • Very flexible and understanding team - with initiatives like "Select your own holiday list"
  • Cool unorthodox perks like "Wanderlust" - where the company comps a vacation trip for employees
  • Completely bootstrapped and profitable business model, that allows us to decide our own priorities - no investors to please or impress :)
  • Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.
  • We are an equal opportunity employer. 
Read more

About Optmyzr

Founded
2013
Type
Size
Stage
Profitable
About

Optmyzr is a fast moving, profitable, and stable B2B SaaS startup. We have been in business for 6+ years, profitable from year 1, and our team is comprised of amazing folks with experience at Google, Microsoft, Amazon, and so on. We are a developer focussed team with end to end ownership of our features. We have offices in 4 countries - this position is for our main development center which is in Hyderabad.

Optmyzr is a product company and we do not offer outsouring services. This gives us a lot of control over the design, as well as how we as a team choose to build features. Of course - with great power comes great responsibility!

 

We are featured in the Inc 5000 list of fastest growing companies in the USA for 3 years in a row.

 

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Connect with the team
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Geetanjali Tyagi
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Manas Garg
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Juan Carlos Aristimuño
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Neena John
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Arnika Yadav
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