Support Engineer

Job Role: Software/Infrastructure Support Engineer

Must: Excellent Communication Skills

 

1. Monitoring software and infrastructure for multiple clients (Stage and Deployment server).
2. Take snapshots and backup of client database.
3. Co-ordinating between development team and client to resolve end-user (customer complaints)
4. Monitoring client infrastructure as defined by Technical Project Manager and promptly informing the development team of any changes leading to breaks in any service.

 

Eligibility: B.Tech, BCA, MCA, Graduation with knowledge of Linux or one programing language

Minimum 2 years’ experience in technical support (preferably IT helpdesk or software support)

Or

Minimum 1-year experience in AWS or Google cloud support.

Understanding one programing language is a plus point

About Zoconut

We are on a mission to make quality wellness services accessible to everyone by helping and empowering wellness professionals to build a global online reach efficiently with improved customer experience.

We believe in

1. Democratizing quality healthcare: Quality healthcare is hard to get. When a passionate and knowledgeable professional or business gets the required tools to compete with incumbents and cut through the noise, it levels the playing field a little bit. It inspires several others around them to collectively make a large impact.
2. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality healthcare. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
3. Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 2500+ professionals empowered,
• 200,000+ patients impacted,
• 100,000+ health plans created every month,
• 97%+ retention rate,
• Growing team across India. 

About the Role

Zoconut is looking to hire a Customer Support Executive who will work directly with our clients to help them use and understand the product, and resolve their queries and concerns. Our product provides a lot of features and this team holds the responsibility of making the customer understand how to use them for the best of their needs.

In this role, you are expected to be extremely empathetic, accurately understand customer problems, and build deep product knowledge to effectively resolve them. This role would require you to interact with Product and Customer Success teams. You are expected to be both proactive (anticipating what can be asked and providing suggestions) and reactive (answering what the customer has asked for) in your approach when responding to the customer.

We are looking for individuals who are self-driven, precise communicators, and well prepared to thrive in a fast-growing company. 

Work Location

This role is based out of our beautiful Delhi office. Most of your teammates will be in Delhi but some are also spread across India.

What will you do?

• Take complete ownership of the client’s issue, researching, reproducing, troubleshooting, and resolving concerns/issues raised by our clients via in-app chat or email.
• Have a deep understanding of the product to provide optimal resolutions to the customer.
• Analyse the technical issues reported by the customer and collaborate with the engineers to provide a resolution.
• Understand the clients and their needs and come up with a training plan for them.
• Actively track the customer experience during training and the usage of the product to further tweak the training plans.
• Proactively identify the areas of Product to be improved for better adoption, collaborate with the product team to suggest finer workflows or changes within the product that enhances customer experience with using the product.
• Resolving complex issues/queries for customers and implementing resolutions within set KPIs and SLAs.
• Checking in and following up with the customer regularly until the issue is resolved.
• Assisting Customer Success Manager with any customer requirements, queries or issues in order to improve the customer experience.
• Updating help articles based on any changes or improvements made to the product.
• Writing new help articles for the new features added to the product.
• Participating in the onboarding process for new team members by helping them understand our product and how the Customer Support team provides value to the customer.

What do we want?

 

• Excellent written and verbal communication skills, should be able to give precise and well-articulated responses when it comes to responding to the clients.
• You should have strong problem solving and technical skills, love taking on difficult challenges and finding creative solutions to them.
• Ability to maintain a calm, composed and professional attitude with the clients at all times.

Why join us?

• Freedom & Responsibility:If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
• Holistic Growth: Building a career doesn't have to be at the cost of missing out on your personal front.
• Transparency: If you ever wanted to know what it's like to be on an entrepreneurial journey, then working with Zoconut gives you that opportunity to experience it all first hand.

If you're ready, roll up your sleeves and get ready to make an impact!

Responsibilities

• Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

• Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

• Understand the technical application of the Velocity suite of products and services

• Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

• Write it Down: identify and create documentation that Empower Others 

 

What do you need?

• 3+ years of relevant experience in Customer Success

• Have an understanding of web applications, REST APIs, DB Systems

• Experience with JavaScript, Ruby, Perl, or Python programming

• Prior knowledge of DBMS, SQL

• Past experience of using tools like Postman, Kibanna, 

• Strong analytical and problem solving skills.

• Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

• Team player with solid communication and presentation skills

• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

The Opportunity
We are looking for an automation specialist who will play a key role in Sattva's digitisation
initiatives. Our rapid growth in the last year has underscored the importance of
technology-driven solutions to manage business processes at scale.
Currently our tech landscape is a collection of best-of-breed SaaS solutions that need to be
integrated/extended based on business needs. This role involves identifying automation
opportunities and realising them through low/no-code platforms like AppSheet, Zapier, etc. It is a technical role that also involves interfacing with people across different Business Units within Sattva. It offers the opportunity to work with best-in-class SaaS solutions like Google Workspace, FreshTeams, ClickUp, and QuickBooks.

Responsibilities
● Analyse existing landscape of SaaS solutions to identify automation gaps in key
business process
● Integrate best-of-breed SaaS solutions using APIs and Low/No-Code tools
● Build apps to extend existing SaaS solutions like FreshTeams, QuickBooks, ClickUp, etc
using available APIs and SDKs
● Configure SaaS solutions to meet the needs of a specific Business Unit or of a defined
security policy
● Build Slack apps to integrate with SaaS solutions in the landscape
● Troubleshoot technical issues with the configured solutions in the landscape

Ideal Candidate Profile
● 1+ years of experience in integrating/extending SaaS solutions
● Solid expertise in developing automation scripts and applications using Javascript or
Python
● Strong problem-solving ability
● Excellent communication skills
● Proven ability to interface with multiple stakeholders across business vertical

Dear Candidates,

 

Greetings from Black and White Business Solutions

 

We have huge openings for "Domestic & International Voice Process"

 

 

 

Eligibility Criteria:

 

• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.

• Good communication skill.

 

 

Work Location: All over bangalore

 

Interview Location: Indiranagar

 

Salary Package:13000-31000 + Incentives Based on your Interview Performance

 

 

Job Description:

 

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries

. • He/She must show the willingness to learn new things every time and then.

• Must discuss every matter with its supervisor or team leader to get any issue sorted

• Giving a resolution to the customers or clients should be the whole and sole responsibility.

• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.

• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

 

Interested Candidates Please drop your updated CV to the Below

 

Looking for immediate joiners.

 

Thanks & Regards

Meghala

 

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

 

Salary:

1. Fresher : 15K IN HAND , CTC-17K
2. Experienced: Hike 15-25%

 

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

1. Responding to user queries for our e-learning, partnerships, and career growth platforms (https://www.plexusmd.com/md/video)
2. Developing a deep understanding of our product to help customers (mainly doctors)
3. Empathizing with customer needs and finding the best possible solution to quickly resolve their queries
4. Developing interpersonal skills working with a diverse customer base
5. Coordinating with the internal development team as and when required to ensure that bugs are resolved
6. Focusing on the quality of work and documentation of the action as well

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

Essential Duties and Responsibilities:

• Make sure customer queries are solved quickly with a high degree of satisfaction
• Handle customer complaints across email, phone, social media, and live chat
• Maintain and improve customer service SLA’s
• Look for ways to improve our service quality via root-cause analysis
• Help build a customer-centric company culture
• Collaborate closely with our teams

Qualification:

• Bachelor's Degree
• Excellent English writing and speaking skills
• Detail-oriented
• Active on social media
• Hindi, Marathi or Kannada language skills a plus
• A love of photography