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About Us
Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team has extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automate conversations across voice, email, chat, social, and WhatsApp and enhance customer experience.
If you are fascinated by AI and looking to work with a team that uses the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us. We are looking for people who could join and who are ready to take on big challenges.
What We Are Looking For :
We are looking for transcribers to translate audio recordings into written documents In this position, you will have to listen to the audio, and edit a pre-generated draft created by our AI. Our ideal applicant should have significant experience or a certificate in transcription. You must also have excellent hearing and strong typing skills
Transcriber Responsibilities:
• Completing transcriptions promptly and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.
• Communicating with the supervisor when there are issues.
• Submitting completed drafts to and correcting any errors as per the transcribing session
• Edit your transcriptions before filing them
• Providing any feedback to better improve the accuracy of our machine learning algorithm.
Skills and Qualifications
• Experience - applicants should have more than 1 year of experience. And have experience using AI-generated text editing tools.
• Listening skills - transcribers need to listen carefully to audio recordings and interpret them appropriately.
• Time management - transcribers must work quickly and efficiently
• Computer skills - applicants for this role need to be comfortable using computers and must be able to understand our tool quickly
• Detail-oriented - transcribers need to spot inaccuracies and inconsistencies in final drafts, so attention to detail is key to being successful in this job
• Writing skills - to create accurate transcripts, transcribers need to have a good understanding of the English language and grammar
Why You Should Join Rezo.AI:
· You're Surrounded by Passionate Team Members
· You Learn About Entrepreneurship
· Big Career Opportunities
· Learn by doing
· The Opportunity of Innovation
· Recognition
· Enhanced Responsibility
Angular (2+)
Javascript
HTML/CSS
Networking Engineer | NOC Team
Job Description:
Summary of Position:-
- They should have hands-on on Technologies – Remote Support
- 24/7 Monitoring of Logs, Alerts, and Dash Boards
- Incident Identification & Recording
- Provide level 1 support to address the incident
- Prioritize and assign tickets to respective teams.
- Follow escalation matrix
Primary Responsibilities:
- Remote Support
- Cisco Router & Switches,
- Networking
- Network Devices.
- Monitoring of Log
- Assign tickets to respective teams.
- Follow the escalation matrix.
Requirements:
- Graduate 12th +3 years polytech Diploma.
- 1 to 2 Years Experience and 1-Year core experience in NOC Team & Remote Support.
- Excellent communication skills (Written & Verbal).
- Team Handling, Report Generation, Presentation skill.
- Flexible to learn and upgrade.
- Languages- Hindi/ English and can understand Gujarati is preferrable.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Data AnalyticsWhat you will do:
- Understand the process of CaaStle business teams, KPIs, and pain points
- Build scalable data products, self-service tools, data cubes to analyze and present data associated with acquisition, retention, product performance, operations, client services, etc.
- Closely partner with data engineering, product, and business teams and participate in requirements capture, research design, data collection, dashboard generation, and translation of results into actionable insights that can add value for business stakeholders
- Leverage advanced analytics to drive key success metrics for business and revenue generation
- Operationalize, implement, and automate changes to drive data-driven decisions
- Attend and play an active role in answering questions from the executive and/or business teams through data mining and analysis
We would love for you to have:
- Education: Advanced degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Business Analytics or related field is required
- Experience: 2-4 years of professional experience
- Proficiency in data visualization/reporting tools (i.e. Tableau, Qlikview, etc.)
- Experience in A/B testing and measure performance of experiments
- Strong proficiency with SQL-based languages. Experience with large scale data analytics technologies (i.e., Hadoop and Spark)
- Strong analytical skills and business mindset with the ability to translate complex concepts and analysis into clear and concise takeaways to drive insights and strategies
- Excellent communication, social, and presentation skills with meticulous attention to detail
- Programming experience in Python, R, or other languages
- Knowledge of Data mining, statistical modeling approaches, and techniques
CaaStle is committed to equality of opportunity in employment. It has been and will continue to be the policy of CaaStle to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.
Title : Scrum Master
Locations: Gachibowli, Hyderabad, Chennai, Bangalore and Delhi (Remote).
Job Type: Fulltime
Job description:
- Ownership and accountability of establishing agile values, methods, principles, and practices for the delivery of projects and products.
- A building of a self-organized team and Facilitate agile ceremonies, e.g., product backlog refinement, preplanning, planning, daily standups, sprint reviews, retrospectives.
- Conflict’s resolution.
- Facilitates daily stand-up, iteration planning, sprint review, and iteration retrospective
- Manage the engineering development projects and facilitates sprint releases
- Create or analyze business requirements documents and project timelines
- Guides team in time estimating practices and facilitates team estimates
- Drive team iteration execution, communicates with management and stakeholders, protects
- the team from uncontrolled injection of work (changes are evaluated/intentional)
- Manage project conflicts, challenges and dynamic business requirements to keep operations
- running at a high performance
- Work with the team leads to resolve people problems and project roadblocks
- Able to do post mortem and root cause analysis to help teams continuously improve their
- practices to ensure maximum productivity
- Leads team effort in relentless improvement, define and implement improvement stories to
- increase the velocity and quality of the program
- Implement and support principles, rules and processes
- Enables the exploration of different agile approaches and Configure and maintain an agile project management tool (Scrum Desk, JIRA, etc.).
- Manage stakeholders and vendors interfaces as required for the product.
- Maintain team data in project management software (i.e. JIRA, Manuscript, etc.) to support estimates and execution
- Challenging and improving the operation of the team, improving their performance and capabilities.
- Collaborate closely with Product Owner to prepare and clarify the product backlog.
React.js
Redux/Flux
NodeJS (Node.js)Javascript
NodeJS (Node.js)React.jsAngular (2+)
AngularJS (1.x)
MongoDBWe need multiple MEAN stack developers. As a full stack developer, you will be producing scalable software solutions and will be involved in the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. This isn't just another CRUD application. Your challenge will be to deliver a highly-available service on top of a dynamic collection of third-party data sources . Explore the limits of your own resourcefulness by designing human and automated systems that deliver true reliability in an otherwise unpredictable environment.
Tech-Stack: Angular, Node.js, JavaScript, and MongoDB
How You Will Contribute
- Work with the development team to ideate software solutions
- Working through the application development lifecycle to launch
- Conceptualizing, creating and building applications alongside taking designer wireframes and magically turning them into effective code
- Designing user-based interactions through effective front-end architecture
- Develop and manage well-functioning databases and back end applications
- Write effective and scalable APIs
- Leading and developing best practices for Full Stack Developer team
- Developing and designing RESTful services and APIs
- Determining application responsiveness for consumers
- Ensuring company mandate is effectively addressed in technical and developmental aspects
- Create security and data protection settings
- Write technical documentation
- Keeping current with industry trends and developments that can be applied to company needs
Technical Expertise That We Believe Will Make You Successful In This Role
- Min 1 year of experience as a MEAN Stack Developer
- Fluency in CSS, JavaScript and HTML
- Understanding of CSS preprocessors including Sass
- Strong knowledge of building effective APIs in Node.js (Express)
- Proficiency in writing effective Angular components.
- Experience working with MongoDB, Redis and AWS
- Good knowledge of data structures, system design and algorithms
- Bachelor/Master degree in Computer Science
- Soft-Skills That Will Come Handy
- Having a knack for visual design and utility
- Excellent written and verbal communication skills
- Strong attention to detail
- Head for problem-solving
- Having a flexible working style
- Being a team player
- Comfortable with working unsupervised
What We Need
- Solid industry experience
- Hands-on Experience with MEAN((MongoDB, Express.js, AngularJS, and Node.js) full-stack
- Experience in creating front end applications using HTML5, Angular 6x+, LESS/SASS, Bootstrap/Angular Material
- Having decent knowledge in Typescript
- Having experience in building a responsive web design
- Experience with MongoDB and good knowledge in database concepts
- Experience with web frameworks like ExpressJS
- Developing secure Node.js endpoints using Passport, JWT, OAuth, and related technologies.
- Knowledge in Restful API Design
- Experience with Version control systems like GIT and knowledge in GIT branching is necessary.
- Strong object-oriented knowledge in any platform is a plus
Good to Have
- Open Source Contributors (esp. JavaScript to be evident from GitHub)
- Notice period to be less than 30 days
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities
- Responsible for Generating the business leads and accountability of the assigned project.
- Responsible for Client acquisition and vendor Onboarding Management.
- Coordinating and follow-ups with new and existing clients and maintain healthy relationship with them.
- Conduct research to identify new markets and customer needs
- Arrange business e meetings with prospective clients
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, Lead Generation, Follow-ups etc.
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
Requirements
- Directly impact revenue generation.
- Advice potential leads about the benefits of our services through detailed discussions.
- Hand holding clients throughout end-to-end customer experience.
- Convert leads to profitable revenue generation.
- Coordinate with other teams for effective & smooth process flow.
- Maintain the sales pipeline and take continuous follow ups throughout the sales channel.
- Build good rapport with the clients and take feedback to increase customer satisfaction.
- Proven working experience as a business development manager, sales executive or a relevant role
- Proven sales track record
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
- Time management and planning skills
Amazon Web Services (AWS)Position: Big Data Engineer
What You'll Do
Punchh is seeking to hire Big Data Engineer at either a senior or tech lead level. Reporting to the Director of Big Data, he/she will play a critical role in leading Punchh’s big data innovations. By leveraging prior industrial experience in big data, he/she will help create cutting-edge data and analytics products for Punchh’s business partners.
This role requires close collaborations with data, engineering, and product organizations. His/her job functions include
- Work with large data sets and implement sophisticated data pipelines with both structured and structured data.
- Collaborate with stakeholders to design scalable solutions.
- Manage and optimize our internal data pipeline that supports marketing, customer success and data science to name a few.
- A technical leader of Punchh’s big data platform that supports AI and BI products.
- Work with infra and operations team to monitor and optimize existing infrastructure
- Occasional business travels are required.
What You'll Need
- 5+ years of experience as a Big Data engineering professional, developing scalable big data solutions.
- Advanced degree in computer science, engineering or other related fields.
- Demonstrated strength in data modeling, data warehousing and SQL.
- Extensive knowledge with cloud technologies, e.g. AWS and Azure.
- Excellent software engineering background. High familiarity with software development life cycle. Familiarity with GitHub/Airflow.
- Advanced knowledge of big data technologies, such as programming language (Python, Java), relational (Postgres, mysql), NoSQL (Mongodb), Hadoop (EMR) and streaming (Kafka, Spark).
- Strong problem solving skills with demonstrated rigor in building and maintaining a complex data pipeline.
- Exceptional communication skills and ability to articulate a complex concept with thoughtful, actionable recommendations.
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