Data Analyst

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

• Proficient in React, JavaScript (ES6+), and TypeScript.
• Expertise in state management libraries (Redux, Zustand, etc.).
• Hands-on experience with react-navigation and deep linking.
• Solid understanding of Expo (both managed and bare workflows).
• Knowledge of native development (Swift/Objective-C for iOS, Java/Kotlin for Android).
• Experience with custom native module bridging and native UI integration.
• Strong debugging skills using tools like Flipper and Chrome DevTools.
• Familiarity with Jest, React Native Testing Library.
• Experience with REST APIs, GraphQL, and real-time data (WebSockets).
• Ability to manage OTA updates with EAS Update and configure EAS Build.
• Experience in app publishing and release lifecycle on both Play Store and App Store.
• Knowledge of secure storage, token handling, and app-level security practices.

Snowflake Data Engineer

Job Description:

·        Overall Experience : 5+ years of experience in Snowflake and Python.

·        Experience of 5+ years in data preparation. BI projects to understand business requirements in BI context and understand data model to transform raw data into meaningful data using snowflake and Python.

·        Designing and creating data models that define the structure and relationships of various data elements within the organization. This includes conceptual, logical, and physical data models, which help ensure data accuracy, consistency, and integrity.

·        Designing data integration solutions that allow different systems and applications to share and exchange data seamlessly. This may involve selecting appropriate integration technologies, developing ETL (Extract, Transform, Load) processes, and ensuring data quality during the integration process.

·        Create and maintain optimal data pipeline architecture.

·        Good knowledge of cloud platforms like AWS/Azure/GCP

·        Good hands-on knowledge of Snowflake is a must. Experience with various data ingestion methods (Snow pipe & others), time travel and data sharing and other Snowflake capabilities

·        Good knowledge of Python/Py Spark, advanced features of Python

·        Support business development efforts (proposals and client presentations).

·        Ability to thrive in a fast-paced, dynamic, client-facing role where delivering solid work products to exceed high expectations is a measure of success.

·        Excellent leadership and interpersonal skills.

·        Eager to contribute to a team-oriented environment.

·        Strong prioritization and multi-tasking skills with a track record of meeting deadlines.

·        Ability to be creative and analytical in a problem-solving environment.

·        Effective verbal and written communication skills.

·        Adaptable to new environments, people, technologies, and processes

·        Ability to manage ambiguity and solve undefined problems.

Process Coordinator Job Description are as follows

Key Responsibilities:-

1. Strong in follow ups and co ordinations.

2. Coordinate with different departments, team & other stakeholders on regular basis.

3. Coordinating with various internal departments such as Maintenance Team, Plant Team, HR team, Accounts team, Purchase team, etc.

4. To handle calls and co-ordinate from both internal and external sources.

5. Ability to work independently as well as part of a team, handling multiple tasks successfully.

6. Possess good presentation, analytical and people management skills.

7. Well versed with MS Office including Word, Excel, Access, Power-Point.

8. Prepare and maintain- Repair & Maintenance Report in Google Sheets.

Key Skills:-

• Basic Knowledge about FMS,
• Managing processes with the doer.
• Follow up with employees for timely completion of tasks.
• Google sheets/EXCEL knowledge must.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

• Discussing project aims with the development team.
• Designing and building web applications using CodeIgniter.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Codeignitor/Laravel
• Maintaining web-based applications.
• Presenting work in meetings with management.

Desired Candidate Profile

• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Codeignitor/Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.