Content Writer

Job Description:

• Provide pre-sales technical assistance and product education to customers.
• Respond to inquiries and resolve issues promptly to ensure customer satisfaction.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Identify opportunities for up-selling and cross-selling our products and services.
• Utilize engineering knowledge to understand customer needs and recommend suitable products or solutions.
• Conduct product demonstrations and technical presentations.
• Prepare and deliver accurate and competitive sales quotations, proposals, and contracts.
• Ensure all customer communications are clear, professional, and effective.
• Build and maintain strong relationships with existing and potential customers.
• Act as the primary point of contact for customer inquiries and follow up on leads.
• Work closely with the engineering, marketing, and manufacturing, accounts and logistics teams to ensure alignment between customer needs and product offerings.
• Track and report on sales activities, including lead generation, customer interactions, and sales performance.
• Provide regular updates to senior management

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Experience: 3-4 years of experience in ReactJS, JS, TypeScript, NextJS frontend technologies.

About: Fletch is a U.S. based technology firm building an open insurance ecosystem

connecting consumer apps to insurance providers. The team has previously built global

payment infrastructure at scale (processing $billions in transactions) and founded enterprise

technology companies with solutions in commercial use by over 100 corporates. 

Fletch has seen rapid traction (existing partnerships with leading U.S. insurance providers)

and is backed by top global fintech VCs and angels. The team is now looking to scale

further hiring & expansion.

Location:  Remote 

Responsibilities:

-Developing new user-facing features using ReactJS, JS, TypeScript, NextJS, HTML5, CSS.

-Building reusable components and front-end libraries for future use

-Translating designs and wireframes into high quality code

-Product enhancements in existing Insurance and Financial Services products

-Optimising components for maximum performance across a vast array of web-capable devices and browsers.

Skills:

-Strong expertise in JavaScript, including DOM manipulation and the JavaScript object model

-Strong experience of ReactJS and its core principles like states, hooks, HoC etc

-Experience with popular ReactJS workflows (such as Redux or Flux)

-Strong expertise in NextJS and performance tuning

-Good with RESTful APIs

-Knowledge of modern authorization mechanisms, such as JSON Web Token

-Familiarity with modern front-end build pipelines and tools

-Experience with common front-end development tools such as Webpack, NPM, etc.

-Familiarity with code versioning tools such as Git

What will I be doing? 👩💻👨💻

1. You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
2. You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support

What do I need? 🤓

1. Strong quality sense and experience working closely with web/mobile development teams
2. Excellent communication skills and passion for tough technical problems
3. Attention to detail and voice of customer experience
4. Familiarity with Agile frameworks and regression testing is a plus
5. Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
6. Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience

Brownie points 🍰

1. Understanding of the importance of test plans and how to approach writing informative bug reports

Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.

Job Description:

Role: Sales Engineer (Residential)

Exp Level: 3+ Yrs. In Sales

Education: Must be BE/B. Tech (Electrical/Electronics)

Location: Nagpur

Notice Period: Immediate Available/ 15 Days/ Serving NP or Max 30 Days NP.

Languages Known: Marathi, Hindi, English (Must be fluent)

Travel: Must be flexible in Travelling - 60% - 70%

Good Communication & Presentation Skills.

Excellent in handling multiple customers

​Please Note: We are looking for sales candidates, those who have worked with various industries like (Steel, Cement, Mining, Automobile, Cement, Textile, Steel & Pharma)

Mandatory Requirements:

• Required Enthusiastic & Passionate candidates with prior experience in sales 3 - 5 years
• B.E. B. Tech Electronics/Electrical is mandatory.
• Basic knowledge of ELECTRICAL POWER & ENERGY SYSTEMS is vital
• Should be Proficient in Marathi, Hindi & English.
• Dynamic Travelling will be integral part of Job, Candidate must be ready to travel as on required and ad-Hoc basis

Roles and Responsibilities:

• Should be self-motivated, committed with good communication and possess management skills.
• Identify organizations and individuals for new leads and potential new markets through networking and other approaches so to generate the revenue for the company.
• Sales, Marketing & Business Development / Developing New clients in the target market
• Mapping potential customer/industries via email or phone to establish rapport and set up meetings
• Contacting potential clients Inquiry generation and offer / quotation submission.
• Proven experience in offering products in line with application and closing sales
• Work towards consistently achieving and exceeding monthly/quarterly/yearly sales target to ensure accomplishment of the overall company's target
• Candidates must have experience in Sales in the electrical systems, industrial automation, Steel, Cement, Mining, Automobile, Cement, Textile, Steel & Pharma Negotiation & contract finalization with client.
• Ability to analyse competitive environment and take necessary steps for improvement
• Basic knowledge of ELECTRICAL POWER & ENERGY SYSTEMS is vital.
• Explore overseas business opportunities and provide strategic insights for growth of the organization
• Candidate from associated industry and having international business experience will be an added advantage
• Develop and maintain good professional relationships with main accounts and strategic partners of company
• Administer sales pipeline and improve opportunities for sales
• The candidate must be a team player and assist other teams for successful completion of projects

Responsibilities

Work with development teams and product managers to ideate software solutions

Design client-side and server-side architecture

Build the front-end of applications through appealing visual design

Develop and manage well-functioning databases and applications

Write effective APIs

Test software to ensure responsiveness and efficiency

Troubleshoot, debug and upgrade software

Create security and data protection settings

Build features and applications with a mobile responsive design

Write technical documentation

Work with data scientists and analysts to improve software

Requirements

Proven experience as a Full Stack Developer or similar role

Experience developing desktop and mobile applications

Familiarity with common stacks

Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)

Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design

Excellent communication and teamwork skills

Great attention to detail

Organizational skills

An analytical mind