11+ SMB Jobs in Mumbai | SMB Job openings in Mumbai

Strategic Vendor Alliance – AWS Practice Lead and Overall P&L owner for India Business and Drive Profitability.

A) Managing the AWS Practice for Clients and executing the strategic business plan for the company and channel partners ecosystem with regards to different Services of AWS.

B) Built key relationships with various segment leaders in AWS from the Commercial and Public Sector and create Client led AWS Solutions for Partners to make simplifying cloud approach for customers.

C) Building a predictable pipeline of joint opportunities via differentiated proposition to the customers and Partners by working with AWS on a unique offerings specifically to Client.

D) Drive SMB focus approach for AWS which contributes 50%of Clients overall Business using ready to use cloud bundles for various workloads

E) Own the relationship map, drive and monitor cadence meetings, both with Internal Sellers and Channel Partners measured by different parameters on Incremental growth ,customer acquisition, partners onboarding, Manage Services led approach ,migration and deployment ,success of each GTM

F) Lead a Team of Product Mangers (who will drive specific GTM like SAP on AWS , SMB Scale Drive, Education focus,Cloud Front Drive- CDN bundle , Strategic Workloads like Microsoft Workload,DC Migration ,DR on Cloud)

G) Managing Partner Profitability metrics by creating various different avenues from recurring resale consumption and services led engagement for partners.

H) Worked on Long Term direction of the company business plan to drive Incremental Growth.

I)Collaborate with internal peers within the company to build cloud business model,how to attach manage services to various services of the Hyperscaler in building the framework.

Sales Support

• Assist the sales team in preparing and processing sales orders, quotes, and contracts.

• Coordinate with the logistics team to ensure timely delivery and installation of equipment.

• Maintain accurate records of sales activities, customer interactions, and order status in the CRM

system.

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries, providing timely and accurate

information.

• Follow up with customers to ensure satisfaction and address any issues or concerns.

• Assist in resolving customer complaints and facilitating the return or exchange of equipment as needed.

Administrative Tasks

• Prepare sales reports, presentations, and other documentation as required.

• Schedule and coordinate sales meetings, product demonstrations, and other events.

• Handle incoming and outgoing correspondence, including emails and phone calls.

Sales Data and Reporting

• Monitor sales performance metrics and provide insights to the sales team.

• Assist in the analysis of sales data to identify trends, opportunities, and areas for improvement.

Collaboration

• Work closely with other departments, such as marketing, finance, and operations, to ensure

alignment and support for sales initiatives.

• Provide feedback to the sales team regarding customer needs, market conditions, and competitor activities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

• Proven experience in a sales support or coordination role, ideally in an equipment or industrial

sales environment.

• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with sales processes and equipment industry standards is a plus.

Senior Full Stack Developer – Analytics Dashboard

Job Summary

We are seeking an experienced Full Stack Developer to design and build a scalable, data-driven analytics dashboard platform. The role involves developing a modern web application that integrates with multiple external data sources, processes large datasets, and presents actionable insights through interactive dashboards.

The ideal candidate should be comfortable working across the full stack and have strong experience in building analytical or reporting systems.

Key Responsibilities

• Design and develop a full-stack web application using modern technologies.
• Build scalable backend APIs to handle data ingestion, processing, and storage.
• Develop interactive dashboards and data visualisations for business reporting.
• Implement secure user authentication and role-based access.
• Integrate with third-party APIs using OAuth and REST protocols.
• Design efficient database schemas for analytical workloads.
• Implement background jobs and scheduled tasks for data syncing.
• Ensure performance, scalability, and reliability of the system.
• Write clean, maintainable, and well-documented code.
• Collaborate with product and design teams to translate requirements into features.

Required Technical Skills

Frontend

• Strong experience with React.js
• Experience with Next.js
• Knowledge of modern UI frameworks (Tailwind, MUI, Ant Design, etc.)
• Experience building dashboards using chart libraries (Recharts, Chart.js, D3, etc.)

Backend

• Strong experience with Node.js (Express or NestJS)
• REST and/or GraphQL API development
• Background job systems (cron, queues, schedulers)
• Experience with OAuth-based integrations

Database

• Strong experience with PostgreSQL
• Data modelling and performance optimisation
• Writing complex analytical SQL queries

DevOps / Infrastructure

• Cloud platforms (AWS)
• Docker and basic containerisation
• CI/CD pipelines
• Git-based workflows

Experience & Qualifications

• 5+ years of professional full stack development experience.
• Proven experience building production-grade web applications.
• Prior experience with analytics, dashboards, or data platforms is highly preferred.
• Strong problem-solving and system design skills.
• Comfortable working in a fast-paced, product-oriented environment.

Nice to Have (Bonus Skills)

• Experience with data pipelines or ETL systems.
• Knowledge of Redis or caching systems.
• Experience with SaaS products or B2B platforms.
• Basic understanding of data science or machine learning concepts.
• Familiarity with time-series data and reporting systems.
• Familiarity with meta ads/Google ads API

Soft Skills

• Strong communication skills.
• Ability to work independently and take ownership.
• Attention to detail and focus on code quality.
• Comfortable working with ambiguous requirements.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Skill Requirements:

• Proven software development experience in PHP.
• Good knowledge of relational databases, version control tools and of developing web services.
• Experience in common third-party APIs (Google, Facebook, Ebay etc).
• Passion for best design and coding practices and a desire to develop new bold ideas

we need Candidates for Sales and Marketing for pan India . Distribution Channels , Retail Channels ,and Entertainment

Job Description

It is a platform for parents to find and book kids' activity classes in their neighbourhood.

We are currently hiring a Frontend developer for a startup in the B2C marketplace space based out of Mumbai.  This startup is an Online Marketplace, that serves as a Discovery and Booking Platform for Kids’ Activity Classes. Operations were launched in  November 2019, and have over 20KParents and 500+ educators listed on our Platform across the major Tier-I and Tier-II cities in India.

Platform details are listed below :

1. A SaaS platform for educators to simplify the management of their classes and workshops.
2. Educators get access to a dashboard and use our Class Management tool to create listings, view registrations, manage bookings and payments.
3. The dashboard also provides analytics for teachers to track visitor traffic, see drop offs and understand which social media channel generates maximum ROI for them.
4. Discovery & Booking Platform for parents so that they can search, view and book classes and workshops for their children.

Top 2 role must have’s

1. You should have REACT JS experience of building a product
2. You should be willing to work in a very early stage startup

Tech skills required for this role:

• Front end design in REACT JS at least 1.5 years
• AWS server
• Mongo Database
• API's written in Nodejs

1. Follow the sales process of pre-sales, client servicing, and post sales.
2. Fulfilling all the targets set by the company on a monthly and quarterly basis.
3. Making presentations and pitching to the corporate and individual clients.
4. Attending client meetings with the senior team and follow up for the same.
5. Customer relationship management with new and old clients.
6. Proactively engage in the sales cycle from cold calling to follow ups
7. Bifurcation of leads and updating  the sales funnel on regular intervals
8. Identify issues and opportunities for us to develop new business or cross-sell

1. Prepare and deliver appropriate presentations on products and services.
2. Participate on behalf of the company in exhibitions or conferences.
3. Proven experience as a Sales Executive or relevant role.
4. Proven interaction with architect preferred, not required

Must have:

1. Proficiency in English.
2. Excellent knowledge of MS Office.
3. Thorough understanding of marketing techniques.
4. Fast learner and passion for sales.
5. Self-motivated with a results-driven approach.
6. Aptitude in delivering attractive presentations.
7. Bachelor's degree.

1. Building REST API's & Services In Django Framework
2. Building reusable code and libraries for future use
3. Optimization of the application for maximum speed and scalability
4. Implementation of security and data protection
5. Design and implementation of the database schema
6. Design and implementation of data storage solutions
7. Implementing CI/CD pipeline

• Proficient knowledge of a back-end programming language Python
• Hands-on experience with Python Frameworks like Django
• Proficient knowledge of MySQL, PostgreSQL
• Creating database schemas that represent and support business processes (Relational & NoSQL)
• Understanding of queueing systems like Redis/AWS SQS
• User authentication and authorization between multiple systems, servers, and environments
• Data migration, transformation, and scripting
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Proficient understanding of code versioning tools, such as Git

• Experience in Docker
• HandsOn Knowledge with implementing CI/CD pipelines
• Experience in managing applications on AWS
• Management of hosting environment, including database administration and scaling application to support load changes
• Product wide application-level thinking on API and data modeling