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Job Details for Service Manager

Job Title              : Service Engineer

Department      : BMS (Building Management System)

Location              : Mumbai/Pune/Banglore

Experience        : 3-5 Years in BMS Service Industry

Desired Qualification: Diploma, Degree in Engineering

Skills Required : _______________

Salary                   : As per Company Norms

Job Overview:

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support.

Responsibilities:

Ø Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

Ø Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Ø Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

Ø Oversee the delivery of preventative and corrective maintenance services for BMS systems.

Ø Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

Ø Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

Ø Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Ø Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

Ø Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

Ø Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

Ø Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Ø Maintain accurate records of maintenance activities, service reports, and equipment performance.

Ø Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Ø Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

Ø Assist with the development and management of the BMS service department's budget.

Ø Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Ø Identify areas for continuous improvement in BMS services and processes.

Ø Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

Software Tester with overall knowledge of testing lifecyle.

Good analytical skills

Preparing test scenarios and reports

Excellent communication skills.

Worked on selenium and test automation tools.

Client co-ordination, requirement understanding and mapping.

We are seeking a dynamic and strategic Principal AI Scrum Master to lead and evolve Agile delivery practices with AI-first principles. This role goes beyond traditional Scrum by incorporating AI tools for intelligent sprint planning, backlog prioritization, productivity analytics, and workflow automation. You will be responsible for coaching cross-functional teams on agile best practices while embedding AI-based velocity forecasting, task triage, and intelligent retrospectives. As part of VietPay’s transformation journey, your leadership will help ensure delivery velocity, innovation, and data-driven execution.

This role requires deep expertise in Agile/Scrum practices, strong facilitation skills, and a proactive approach to coaching teams, removing roadblocks, and driving continuous improvement. Additionally, the Scrum Master will work closely with Product Owners to align sprint planning with the overall product roadmap and organizational priorities.

Key Responsibilities:

·      AI-Driven Agile Facilitation

o  Run agile ceremonies using AI tools (e.g., Jira AI Assist, ClickUp Brain) for sprint planning, backlog grooming, and retrospectives.

o  Automate task prediction, story point estimation, and workflow triage with intelligent assistants.

o  Guide teams in AI-powered test generation, documentation, and continuous improvement.

o  Track metrics via dashboards and predictive analytics; promote feedback loops using AI tools.

o  Champion AI-first practices across the agile lifecycle.

·      Product & Sprint Alignment

o  Align backlog priorities and sprint goals with product vision.

o  Manage scope, capacity, and commitments collaboratively with Product Owners and Tech Leads.

·      Team Coaching & Enablement

o  Foster a high-performing, psychologically safe team culture.

o  Mentor team members on agile roles and AI-integrated workflows.

·      Impediment & Risk Management

o  Proactively remove blockers, manage risks, and resolve cross-team dependencies.

o  Introduce automation and AI tools to streamline delivery.

Required Skills:

·      Proven experience as a Scrum Master in Agile environments, preferably with AI-integrated workflows.

·      Strong command of Scrum principles, ceremonies, and artifacts with a track record of facilitating AI- first sprints.

·      Experience using AI-enhanced agile tools (e.g., Jira AI Assist, ClickUp Brain, Relevance AI) for planning, tracking, and reporting.

·      Excellent communication, facilitation, and leadership skills—especially in coaching teams through AI tool adoption.

·      Familiarity with prompt engineering to support AI-generated testing, documentation, or backlog refinement.

·      Strong analytical skills with the ability to interpret sprint data through intelligent dashboards and predictive models.

·      Proficiency in Agile methodologies (Scrum, Kanban, Lean) and scaled frameworks (SAFe, LeSS) is a plus.

·      Knowledge of software development life cycles and experience collaborating with AI/ML teams.

·      Relevant certifications (e.g., Certified Scrum Master, PSM) are a plus.

What We Offer

·      Year End performance bonus: 10% to 20% of monthly salary as per performance ratings.

·      Employee Stock Option Plan (ESOP) for significant equity participation in the company's growth.

·      The opportunity to work on transformative fintech solutions for SMEs in Vietnam and Southeast Asia.

·      A dynamic and fast-paced work environment with room for professional growth.

·      Exposure to cutting-edge technologies in a rapidly evolving fintech ecosystem.

·      Collaborative team culture that values innovation and technical excellence.

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

We are looking for a highly skilled Backend Developer with expertise in Core Java, Java 8, and Data Structures. The ideal candidate should have experience in Spring Boot, JPA/Hibernate, and Microservices architecture. If you are passionate about backend development and want to work in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Develop and maintain backend applications using Core Java and Java 8.
• Design and implement RESTful and SOAP web services.
• Work with Spring Framework, Spring Boot, and JPA/Hibernate for backend development.
• Build and optimize microservices-based architectures.
• Manage databases such as PostgreSQL, MySQL, or Oracle.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Write clean, efficient, and scalable code while following best practices.
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Requirements:

✅ Strong hands-on experience in Java (Core Java, Java 8) and Data Structures.

✅ Proficiency in Spring, Spring Boot, JPA/Hibernate.

✅ Experience in developing and consuming RESTful & SOAP APIs.

✅ Knowledge of Microservices architecture and best practices.

✅ Database expertise in PostgreSQL, MySQL, or Oracle.

✅ Excellent verbal and written communication skills.

Nice to Have:

• Experience with Docker/Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Exposure to cloud platforms (AWS, GCP, or Azure).

Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

Position: Technical Support L2

Qualifications: Any graduate/Diploma

Experience: 2+ yrs

Job Description

1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
5. Ping
6. DNS
7. Web Browser Troubleshooting
8. RingCentral Phone Systems
9. Excellent Communication Skills
10. Excellent Customer Service
11. Outlook Troubleshooting.
12. Third party application installation and troubleshooting (using reference guide)

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)

Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.

Notice period – Max 60 days

Job Location: Pune/Bangalore/ Hyderabad/ Indore

• Very good knowledge of MuleSoft components.
• Prior work experience in setting up a COE using MuleSoft Integration Software.
• Good understanding of various integration patterns.
• Ability to deliver projects independently with little or no supervision.
• Previous experience working in a multi-geographic team.
• Previous experience with best programming practices.
• Good written and oral communication skills – English.