2+ SLA Jobs in Hyderabad | SLA Job openings in Hyderabad

We are looking for a proactive and detail-oriented L1 Application Support Engineer to support end users and monitor applications in a cloud-based environment.

This is a hybrid role involving:

• End-user IT support
• Application monitoring & troubleshooting
• Basic cloud (AWS) operations

The ideal candidate should have exposure to production/application support, monitoring tools, and incident handling.

🎯 Key Responsibilities

🧑‍💼 End-User Support

• Provide first-level support via calls, emails, and ticketing tools
• Troubleshoot issues related to Windows OS (10/11) and Microsoft Office 365 (Outlook, Teams, OneDrive)
• Manage user accounts, password resets, and access provisioning using Active Directory
• Support onboarding/offboarding (laptop setup, access configuration)

📊 Application Monitoring & Support

• Monitor applications and infrastructure using tools like Amazon CloudWatch, Grafana, and Prometheus
• Respond to alerts and perform initial troubleshooting
• Analyze application logs and identify issues
• Perform basic validation of APIs and application availability
• Assist in deployment validation and smoke testing

⚙️ Technical Troubleshooting

• Perform basic network troubleshooting (DNS, VPN, connectivity issues)
• Use Linux/Unix commands for log analysis and debugging
• Identify issues and escalate to L2/L3 teams with proper analysis

🎫 Incident & Ticket Management

• Log, track, and update tickets in ServiceNow or Jira
• Ensure SLA adherence and timely resolution
• Take ownership of issues until closure or escalation
• Collaborate with DevOps, infrastructure, and application teams

Job Details

- Job Title: Legal Manager / Lead

- Industry: Healthcare

- Experience Required: 5-10 years

- Working Days: 5 days/week

- Function: Legal

- Job Location: Hyderabad

- CTC Range: Best in Industry

Required Skills: Negotiation & Commercial Acumen

Criteria:

• Education Qualification required is LLB or LLM from a recognized university.
• Candidate should have 5 to 10 years of relevant legal experience
• Strong hands-on experience in drafting, reviewing, and negotiating commercial contracts (MSAs, SoWs, NDAs, vendor and customer agreements)
• Proven ability to independently lead contract negotiations with enterprise clients
• Deep understanding of liability, indemnity, SLAs, data protection, and contractual risk allocation
• Strong stakeholder management and Business Communication skills
• Ability to work closely with Finance, Sales, HR, and Leadership teams as a legal advisor
• Experience in managing contract repositories and documentation processes

Description

Role Overview:

Company is looking for a hands-on Legal Manager / Legal Lead to own end-to-end customer, vendor, and compliance agreements, and act as a trusted legal and risk partner to the Finance, Business, and Leadership teams. 

The role requires strong ownership of commercial negotiations, contractual risk, and compliance, with the ability to balance business growth and financial risk in a fast-scaling environment. 

Success Metrics (KPIs) 

• Contract turnaround time (TAT) for customer and vendor agreements 
• Quality and consistency of liability, indemnity, and risk clauses 
• Accuracy and completeness of contract documentation and repositories 
• Stakeholder feedback from Finance, Sales, and Leadership 
• Implementation of scalable contracting and compliance processes 

Key Responsibilities 

• Draft, review, negotiate, and manage customer contracts (MSAs, SoWs, amendments, renewals) 
• Lead commercial and legal negotiations with enterprise customers 
• Own liability, indemnity, data protection, SLAs, and risk clauses 
• Draft and manage vendor, partner, and service agreements, including NDAs 
• Ensure compliance with contractual and regulatory requirements 
• Conduct legal and financial risk assessments for deals and partnerships 
• Act as a legal advisor to Finance, Sales, HR, Operations, and Leadership 
• Establish and improve contracting, documentation, and compliance processes 
• Maintain contract repositories, approvals, and obligation tracking 
• Support audits and finance-led governance reviews 

Key Skills & Competencies 

• Strong experience in commercial, customer, and vendor contracts 
• Deep understanding of liability, risk allocation, and compliance frameworks 
• Proven ability to independently lead negotiations 
• Strong business and financial risk judgment 
• Clear communication and stakeholder management skills 

Who Will Do Well in This Role 

• Comfortable operating in a founder-led, fast-growing organization 
• Able to balance business growth with legal and financial risk 
• Takes ownership and works independently 
• Interested in building scalable legal and compliance foundations