2+ SLA Jobs in Hyderabad | SLA Job openings in Hyderabad

I hope you doing great!

I came across your profile and am impressed with your background. I wanted to reach out regarding service operations. Based on your profile, I think you would be a great fit! If you are interested in hearing more, I would love to connect and give you more information.

Position: Service Operations

Location: Hyderabad, Telangana, India

Job Type: Permanent (full-time)

Company Overview:

About Wallero:

We are a Seattle-based company specializing in product engineering, software development, and technology services. With offices in the U.S., Canada, Bulgaria, and India (specifically, Manjeera Trinity Corporate, JNTU-Hitech City Road, adjacent to LULU Mall in Hyderabad), we provide comprehensive solutions to our global clientele.

As a Microsoft Gold partner company, Wallero is committed to delivering exceptional services and innovative solutions in the technology space. For a detailed overview of our company, please visit: https://wallero.com/aboutus/

Wallero Culture:

At Wallero, we foster a vibrant and inclusive culture that values collaboration, innovation, and professional growth. We believe in creating an environment where every team member can thrive and contribute meaningfully to our projects and initiatives. Explore more about our culture and career opportunities at: https://wallero.com/careers/

Job Description:

• Should have excellent understanding of MS SQL Server and L2 and L3 Support.
• Willingness to work in Weekend night shifts.
• Production Support of Applications in SQL Queries (Good of SQL programming)
• Analyzes the query/alert failures for cause and recommends technical resolution (Proactive monitoring )
• Provide work-around solutions where possible to restore the service.
• Recommend solutions to application teams if code change is required.
• Ability to demonstrate strong analytical skills.
• Knowledge of ticketing tools such as ServiceNow.
• Manage and work on incidents and resolutions.
• On-call support for production critical applications where stringent SLA compliance is essential.
• Liaise with customers and manage customers’ expectations on incidents.
• Define, document, and implement processes and procedures for supporting the production environment.
• Work with developers to implement the change & document it.
• Must be able to communicate effectively and work well within a team environment.
• Follow proper escalation procedures.
• Good understanding of ITIL concepts.
• Excellent communication, interpersonal and analytical skills.
• Excellent listening skills, being a self-starter, assertive, thorough, following established procedures and having the ability to meet deadlines.

Nice to have –

• Understanding on CI/CD Pipelines
• Understanding the version control strategy
• Manage Build Infrastructure
• Understanding on Azure DevOps

If you believe you have the skills and experience necessary for this role and are excited about contributing to our team, we would love to hear from you.

• 15+ years of Hands-on technical application architecture experience and Application build/ modernization experience

• 15+ years of experience as a technical specialist in Customer-facing roles.

• Ability to travel to client locations as needed (25-50%)

• Extensive experience architecting, designing and programming applications in an AWS Cloud environment

• Experience with designing and building applications using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks

• Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability

• Hands-on programming skills in any of the following: Python, Java, Node.js, Ruby, .NET or Scala

• Agile software development expert
• Experience with continuous integration tools (e.g. Jenkins)

• Hands-on familiarity with CloudFormation

• Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)

• Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)

• Strong practical application development experience on Linux and Windows-based systems

• Extra curricula software development passion (e.g. active open source contributor)