11+ SLA Jobs in Delhi, NCR and Gurgaon | SLA Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

Job Title : Graphic Designer – Short Video Content Creator

Location : On-site – Gurgaon & Ghaziabad

Experience : 2+ Years

Working Days: Monday to Friday/Saturday

Job Summary :

We are seeking a talented and creative Graphic Designer with a strong focus on short video content creation for digital and social media platforms. The ideal candidate will have hands-on experience in both graphic design and video editing, with the ability to ideate, shoot, and edit engaging short-form video content.

Key Responsibilities :

• Design visually compelling graphics for digital, web, and social media platforms.
• Create and edit short-form videos (Reels, Stories, YouTube Shorts, Ads, etc.).
• Collaborate with marketing and content teams to conceptualize and execute campaigns.
• Develop motion graphics and basic animations as needed.
• Stay updated with design trends, social media formats, and video content best practices.
• Work on-site and coordinate with the team for shoots and editing sessions.

Required Skills :

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro).
• Knowledge of video editing tools (Final Cut Pro, DaVinci Resolve, etc. is a plus).
• Strong sense of design, typography, and color theory.
• Ability to manage multiple projects and meet tight deadlines.
• Creativity, attention to detail, and a strong portfolio of graphic and video work.

Preferred Qualifications:

• Bachelor’s degree or diploma in Graphic Design, Visual Communication, Multimedia, or a related field.
• Prior experience in a similar role with a portfolio showcasing short video content.
• Knowledge of social media platforms (Instagram, YouTube, Facebook, etc.) and their content requirements.

To Apply :

Please share your resume and portfolio/demo reel with examples of your graphic and video work.

Job description

• Database Design & Development:
• Design, implement, and maintain PostgreSQL databases.
• Develop efficient schemas, indexes, and stored procedures to optimize data performance.
• Backend Development:
• Develop RESTful APIs and backend services using Node.js.
• Integrate databases with backend applications for seamless data flow.
• Query Optimization & Performance Tuning:
• Optimize SQL queries for performance and scalability.
• Monitor database health and troubleshoot slow queries or deadlocks.
• Security & Compliance:
• Implement database security best practices, including role-based access control (RBAC) and encryption.
• Ensure compliance with industry standards like GDPR, HIPAA, etc.
• Data Migration & Backup:
• Develop and maintain data migration scripts between different PostgreSQL versions or other databases like mongodb.
• Set up and manage database backup and recovery strategies.
• Write efficient SQL queries and manage database schemas using PostgreSQL.
• Build RESTful APIs and integrate third-party APIs/services.
• Optimize application performance and troubleshoot production issues.
• Ensure data security and protection practices are followed.
• Write clean, maintainable code and participate in code reviews.

Job description

Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements

Design, develop and implement new templates, components, and responsive web pages/sites in Sitecore to support the expansion of the core Sitecore platform

Carry out the development of the assigned project adhering to the engineering standards/best practices, committing to the agreed timeline, and ensures quality metrics are met

Diagnose and solve common problems related to Sitecore implementation

Provide consulting and technical guidance to the Digital Production Team including System Integrators/Service Providers on the Sitecore CMS platform

Responsiblity-

4+ years of industry experience in developing web based applications using ASP.NET/C#, MVC

Bachelors of Computer Science or a related field is required

Extensive experience with Web Services (SOAP/REST) architecture

Knowledge of Sitecore Templates, Layouts, Components, Dynamic Bindings, Sitecore API, Rendering

Experience with serialization tools such as TDS (Team Development for Sitecore) or Unicorn

Proficient in JavaScript, XML, XSL, XSLT, XHTML

Proficient in integration patterns with a Lucene, Search, Commerce package, Payment Gateways or other platforms

Job Description

India Leaders for Social Sector (ILSS) is a nonprofit that aims to be India's preeminent leadership development organization for the social sector. We aim to strengthen the social sector through talent infusion and upskilling programs, in order to create catalytic impact at scale.



Overview:

In order to achieve the mission, ILSS has a 2 pronged approach:

- Bringing talent from across sectors into leadership and board positions in the social sector

- Running research-backed skill building programs in key domains for the social sector leaders

- Since 2017, ILSS has run successful programs like:



17 hybrid (in-person and online) Leadership Programs, designed to enable senior leaders from various sectors to make informed transitions into the social sector. The program currently has 350+ Alumni out of which 100+ have already transitioned to the social sector.

• The Fundraising Program with over 200+ Alumni, and growing
• The Board Program for CXOs in the corporate sector to serve as board members for social impact organizations
• The Emerging Women Leaders Program that focuses on catalyzing the impact of women leaders in mid-to-senior level social sector positions.
• Social purpose organization(SPO) Governance program focused on empowering SPO leaders to help them build or strengthen effective boards.



ILSS is aiming to launch 12 new programs in the next 6 years.

Position Summary:

ILSS is looking to hire a Director to lead the Sales & Outreach vertical. The role would be responsible for building relationships within corporates as well as leading social sector organizations and achieving target intake of high quality candidates for various programs.

• Develop and execute strategic plan to achieve targets for trained numbers across programs and expand our customer base
• Sensitize senior corporate leaders about social sector awareness. Position Own and hit/exceed annual targets for all training programs
• Partner with customers (Corporates and Social Sector Organizations) to understand their business needs and objectives
• Build and maintain strong, long-lasting relationships with target organizations
• Effectively communicate the value proposition of ILSS programs through proposals and presentations to the leadership of target organizations (Top CSRs, top 1000 NGOs) and position as their partner of choice for capacity building

We are looking for a committed and collaborative individual, who will work in a highly dynamic environment with a closely-knit, highly motivated and entrepreneurial team. Hence, it is an amazing opportunity for individuals who are passionate about working in the social impact space.

Job Location - Delhi-NCR



Required qualifications, skills and experience

- 15+ years of experience in sales and outreach in a B2B environment, preferably in higher education

- Previous experience as a sales director or in a similar role

- Ability to communicate, present and influence all levels of the organization, including executive and C-level

- Proven ability to drive the sales process from plan to close

- Proven ability to articulate the distinct aspects of products and services

- Proven ability to position products against competitors

- Demonstrable experience as head of sales, developing client-focused, differentiated solutions

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communication skills

- Strong project management skills managing complex, multifaceted projects resulting in measurable successes.

- Experience in building/leading a small team

- MBA in sales or related field



Compensation

Depending on the candidate's experience, ILSS offers compensation that is at par with Indian philanthropy pay scales.

Who Are We

A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.

ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.

WHY US

• Join top AI company
• Grow with your best companions
• Continuous pursuit of excellence, equality, respect
• Competitive compensation and benefits

You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.

To learn more about how we work, please check out

https://www.orbo.ai/.

Description:

We are looking for a computer vision engineer to lead our team in developing a factory floor analytics SaaS product. This would be a fast-paced role and the person will get an opportunity to develop an industrial grade solution from concept to deployment.

Responsibilities:

• Research and develop computer vision solutions for industries (BFSI, Beauty and personal care, E-commerce, Defence etc.)
• Lead a team of ML engineers in developing an industrial AI product from scratch
• Setup end-end Deep Learning pipeline for data ingestion, preparation, model training, validation and deployment
• Tune the models to achieve high accuracy rates and minimum latency
• Deploying developed computer vision models on edge devices after optimization to meet customer requirements

Requirements:

• Bachelor’s degree
• Understanding about depth and breadth of computer vision and deep learning algorithms.
• 4+ years of industrial experience in computer vision and/or deep learning
• Experience in taking an AI product from scratch to commercial deployment.
• Experience in Image enhancement, object detection, image segmentation, image classification algorithms
• Experience in deployment with OpenVINO, ONNXruntime and TensorRT
• Experience in deploying computer vision solutions on edge devices such as Intel Movidius and Nvidia Jetson
• Experience with any machine/deep learning frameworks like Tensorflow, and PyTorch.
• Proficient understanding of code versioning tools, such as Git

Our perfect candidate is someone that:

• is proactive and an independent problem solver
• is a constant learner. We are a fast growing start-up. We want you to grow with us!
• is a team player and good communicator

What We Offer:

• You will have fun working with a fast-paced team on a product that can impact the business model of E-commerce and BFSI industries. As the team is small, you will easily be able to see a direct impact of what you build on our customers (Trust us - it is extremely fulfilling!)
• You will be in charge of what you build and be an integral part of the product development process
• Technical and financial growth!

Desired Candidate Profile

• High school diploma; BSc/ BA in office administration or relevant field is preferred
• Proven experience as an office administrator or relevant role
• Real- Estate or Infra working background will be a plus
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Excellent knowledge of MS Office and office management software (ERP etc.)