11+ SLA Jobs in Delhi, NCR and Gurgaon | SLA Job openings in Delhi, NCR and Gurgaon
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About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.
This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
- Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
- Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.
Requirements:
- Education: Post Graduate (MBA preferred).
- Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
Skills:
- Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
- Strong vendor management and negotiation skills, including SLA adherence.
- Knowledge of telecom and data center infrastructure operations and relevant security standards.
- Ability to design and optimize operational workflows and SOPs.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
- Strong communication and analytical skills.
- Experience of working with ticketing systems.
- Basic project management skills.
- Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
- Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Location: Candidates must be based in Delhi/NCR.
Other Requirements:
- Willingness to work flexible hours and roster-based shifts (including Sundays).
- Comfortable with a 6-day workweek.
- Location: Work-from-office (Noida, Sector 2).
- Willing to travel to data centers across India when needed.
- Flexibility in communication with both technical and non-technical stakeholders.
- Proactive and solution-oriented approach to challenges.
Benefits:
- Competitive salary aligned with industry standards and experience.
- Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
- Exposure to strategic and high-impact operational roles across telecom and data center verticals.
- A dynamic and collaborative work environment with growth potential.
- On-the-job learning in telecom regulations, infra compliance, and vendor governance.
- Potential for growth within the organization.
- Exposure to new and innovative technologies in the telecom and data center space (if applicable).
- Specific training opportunities in telecom regulations or technologies (if applicable).
Job Title: Sales Consultant
Location: Sector 2, Noida
Job Type: Full-Time
Industry: SaaS | B2B Sales | Tech Sales
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are looking for proactive and driven Sales Consultants to play a key role in driving revenue growth by understanding client needs, positioning our solutions, and building lasting relationships. If you are passionate about consultative selling, technology, and business growth, this role is for you.
Key Responsibilities:
- Conduct outbound calls to potential customers and consult them on suitable MyOperator solutions (IVR, Call Tracking, WhatsApp Business API, etc.)
- Identify prospects’ pain points and recommend the right product fit through a consultative approach.
- Own the entire sales cycle — from lead outreach to closure and payment.
- Build long-term relationships with clients through trust, understanding, and consistent communication.
- Achieve monthly revenue and conversion targets.
- Maintain accurate lead and sales data on CRM tools.
- Collaborate with internal teams (Pre-sales, Customer Success, Quality, and Product) to ensure smooth client onboarding.
Required Skills & Qualifications:
- 1 to 3 years of experience in B2B sales, consultative selling, or revenue-driven outbound roles.
- Proven track record in achieving or exceeding sales targets.
- Excellent communication, listening, and negotiation skills.
- Strong understanding of SaaS or cloud-based solutions (preferred).
- Self-motivated, target-oriented, and comfortable working in a fast-paced sales environment.
Perks & Benefits:
- Attractive Incentives: Lucrative monthly and quarterly performance rewards.
- Growth Opportunities: Clear career path with fast-track promotions based on performance.
- Learning & Development: Regular sales training, product sessions, and industry workshops.
- Recognition Programs: Monthly awards, bounties, and contests to celebrate top performers.
- Leadership Access: Opportunity to work closely with senior leadership and contribute to strategy.
- Health Benefits: Comprehensive medical insurance coverage.
Java
NodeJS (Node.js)
Python
Android DevelopmentJob Summary:
Job Description Combine your passion for technology, healthcare, and communications as an HCS Web/React UI Software Engineer. You will develop and improve our software workflow control systems through the full software development cycle from design to maintenance, while improving hospital communication and performance. This role will work on re-engineering existing applications into the SAAS model using state of the art technologies.
Primarily responsible for technical leadership, support, and guidance to local engineering teams, ensuring that projects are completed safely, efficiently, and within budget as well as overseeing the planned maintenance programs of facilities.
Key Responsibilities:
• Oversee and coordinate all facilities management and project activities, including maintenance, renovation, and remodeling projects.
• Lead and manage facility-related projects, such as renovations, expansions, or relocations. Develop project plans, allocate resources, set timelines, and monitor progress to ensure successful completion within budget and schedule.
• Oversee relationships with external vendors, contractors, and service providers. Negotiate contracts, monitor performance, and ensure compliance with agreed-upon terms and service level agreements.
• Identify and implement best practices in facilities management. Ensure facilities comply with all relevant codes, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary changes to maintain compliance.
• Oversee facilities planned maintenance programs.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Lead and oversee engineering projects within the Dubai & Northern Emirates region.
• Prepare financial reports and forecasts for management review.
• Identify and mitigate project risks and issues.
• Ensure compliance with environmental, health, and safety regulations.
• Generate progress reports, status updates, and other project-related documentation as required.
• Ensure that all project deliverables are of the highest quality, and that they meet the requirements of the project scope.
Qualifications:
• Bachelor's Degree in engineering or related fields.
• Engineering qualifications in Electrical or HVAC disciplines will be an advantage.
• 5 - 10 years of experience in Engineering in Healthcare setup or a similar field.
• Strong analytical and problem-solving skills.
• Must have hands-on experience in hospital systems.
• Ability to think critically and maintain a high level of confidentiality.
• Must be willing to participate in crisis management at facility level.
• Strong interpersonal, verbal, and written communication skills.
• Familiarity with project management software.
Java
Spring BootRequired Skills:
- 3+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
1. Total of 11+ years of experience in the software industry
2. 10+ years of experience in Telecom domain
3. 10+ years of hands-on experience in software products/solutions preferably with development background
4. Should have played multiple roles including software product/solutions delivery, business analysis, pre-
sales, customer-facing across multiple geographies
5. Domain experience should include the following:
a. Core networking, NFV, SDN, SNMP, switching, routing (e.g. HLR, CDRs, SMSC)
b. Telecom protocols such as SIP, VoIP
c. Experience 3G, 4G, LTE, 5G
d. E2E solution design
e. TOGAF or equivalent certified
2. Preferred technology stack/skills:
a. Java and/or C++ or Telecom COTS products (Siebel, Netcracker, Amdocs)
b. Distributed systems (web services/micro services, databases)
c. Containers and orchestration frameworks (e.g. Docker, Kubernetes)
d. Cloud concepts
e. Scalable and HA (High Availability) architecture
f. Secure engineering
2. Experience in leading responses to large RFPs, RFIs, RFQs
3. Experience working on building carrier grade products/systems
4. Travel readiness for conferences, presentations, workshops
Job Responsibilities
1. Solution design responses to RFPs
2. Provide Telecom domain expertise cover to all existing engagements and identify areas of growth by
tailoring proactive propositions
3. Research competing products/solutions and changing paradigms in the context of latest trends in domain
and technology
4. Identify and build new service offerings
5. Capability presentation to prospects
6. Front-end key customer engagements from domain perspective
7. Provide consultation to delivery teams on domain side
8. Identify, groom and build domain expertise within delivery teams & proliferate a culture of knowing the
customer, products and the domain
9. Ability to elicit functional and non-functional requirements from high level requirements.
About the job
Key Responsibilities:
- Manage the Product Modules, features, JIRA, and other aspects from ideation to delivery and then tracking as well.
- Manage multiple modules - plan initiatives and prioritize roadmaps
- Engage with internal and external stakeholders - understand pain points
- Define use cases, propose solutions, and back up with research & data
- Write detailed product requirement documents for the Engineering team
- Create basic wireframes to make the engineering team understand the requirement in detail.
- Define the UI and UX of the product, and also manage feature rollouts.
- Define, implement, and regularly monitor KPIs for product effectiveness
To better understand if we are a good fit for you, we look for
1) A mature thought process & clarity on why this role:
- At least 1-3 years of work experience; previous tech/product / UX design experience preferred
- A mature thought process - willingness to seek feedback, unlearn and work from 1st principles
- An understanding of and interest in B2C SaaS products; previous B2C software experience preferred
- The willingness to grow into a seasoned people management role
- Empathy for everybody - users, colleagues, engineering, design, and all stakeholders
- A collaborative approach as opposed to a consultative approach
- A culture of writing - we love to write down everything from thoughts to decisions
- Identifying and developing new and prospective key clients across Delhi /NCR by visiting markets and meet the required target
- Meeting key customer personnel and branch personnel who have worked with customers; identifying and evaluating additional needs and analyzing opportunities.
- Initiating sales process by building relationships; qualifying potential; scheduling appointments.
- Developing sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services and ensuring support.
- Exploring and Analyzing the market, generating sales leads.
- Identify potential customers
- Transforming the sales leads into revenue-generating business
- Targeting new Customer, Promoting the services of all entities and Collection of Payments. .
What you need to have:
- Must be well versed with Delhi /NCR and have a good hold over merchant acquisition and other client management
- Minimum 3 to 5 experience in Business Development
- Have an excellent knowledge of Sales & Business processes
- Demonstrated Leadership, Interpersonal, Communication and Presentation skills required
- Be able to work independently yet a good team player and a quick learner
- Proven experience in selling to businesses, specifically to SMEs, corporates and governments
- Experience across the sales cycle, from new lead generation to closing of the sale
- Experience in selling product that requires push-sales with quick turnaround time
- Maintaining the database of prospects of the company.
- Experience from Payment Industry/ Startups/ Logistics/ Courier/ E-commerce is Mandatory
Experience: 3 to 5 years
Annual CTC: Rupees 7,50,000 to 10,00,000
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Turning your hand to any channel, any audience
- Staying updated on appropriate style guidelines and brand voice and tonality for consistency
- Prioritizing and delivering urgent projects within quick turnaround times
- Selling work, creating powerful fun, quirky copies that clearly explain themselves
- Working closely and collaboratively with Designers, Social team and Marketing team
- Working to strict deadlines without compromising on work quality
Desired Candidate Profile
What you need to have:- 2-3 years experience in advertising/social media agency is a must
- Ability to work alone, and be happy to team up with different creatives, as well as speak out and add value during larger brainstorms for fast-turnaround briefs
Java
KotlinAndroid Development•Having a Knowledge of Android Sdk & Java
•Collaborate with cross-functional teams to define, design, and ship new features
•Work with outside data sources and APIs
•Unit-test code for robustness, including edge cases, usability, and general reliability
•Work on bug fixing and improving application performance
•Continuously discover, evaluate, and implement new technologies to maximize development efficiency
React Native
iOS App DevelopmentWe’re obsessed about delivering the best hospitality at most value for-money prices.
We love tackling & solving hard, challenging problems with simple, smart & effective solutions. We’ve travelled across India as students and consultants, with family & with friends, and each time, we found that no brand was able to offer travellers what they really want - a "What you see is what you get" budget hotel stay! This is why we
started FabHotels.
What is FabHotels? With technology at the center of consumer experience and backend operations, we’re building India’s largest & most preferred chain of economy hotels. Currently, with a network of 600+ hotels across 50+ cities, we manage 12000+ rooms and deliver best-in-class hospitality at the most affordable prices. In 5 years since inception, we have become larger than many established traditional hotel chains and are on track to become the largest Indian hotel chain in the next 18-24 months.\
Who?
Founded by Bain alumni, Vaibhav Aggarwal & Adarssh Mnpuria, FabHotels has raised >$40Mn. till date and is backed by leading VC firm Goldman Sachs Investment Partners, Accel Partners, Qualcomm Ventures, Aarin Capital & RB Capital. We're always looking for young, hungry & self-driven individuals, who want more than a 10-7 desk job and to make a significant contribution in creating a first-in-class Indian hospitality brand!
Experience: 2-3 years as iOS Developer or iOS + React Native Developer
Key responsibilities:
● 1-2 years experience in React-Native based app development
● 1-3 years experience in Mobile app development (React-Native + iOS)
● Hands on experience in Redux
● Knows how to embed React-Native in a native(iOS/Android) component and vice versa
● Strong hold on JS/ CSS fundamentals
● Development experience of UI (layouts, animations, etc.)
● Experience of customizing libraries
● Good understanding of Design and Architecture Patterns
● Strong focus on app performance
Must have:
● Experience in iOS development
● Willingness to learn and work in React Native
Good to have:
● Experience in unit testing
Designation: App Developer
Adobe Illustrator
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