11+ SLA Jobs in Delhi, NCR and Gurgaon | SLA Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

Are you passionate about social media marketing and eager to gain hands-on experience in the field?

Join our dynamic team at TVL Media as a Social Media Marketing Intern!

At TVL Media, we offer a unique opportunity to work with seasoned professionals, create engaging content, drive brand awareness, and elevate our online presence. If you're excited about the ever-changing digital landscape and want to grow your skills, this is the perfect role for you.

Key Responsibilities:

Develop & Implement Strategies: Collaborate with the team to create and execute social media marketing strategies aimed at growing our online presence and boosting follower engagement.

SEO Optimization: Use SEO tools (e.g., Google Analytics, SEMrush, Moz) to optimize social media content and improve search engine rankings.

Creative Copywriting: Write compelling copy for social media posts, blog content, email newsletters, and other marketing materials. Leverage creative tools like Canva, Adobe Spark, or Photoshop for visual content.

Campaign Management: Work with the marketing team to design and execute integrated social media campaigns that align with our brand's voice and objectives.

Social Listening & Engagement: Monitor social media channels (e.g., Twitter, Instagram, Facebook, LinkedIn) using tools like Hootsuite or Buffer to identify trends, engage with audiences, and gather feedback.

Data Analysis: Use social media analytics platforms like Sprout Social, SocialBee, or native platform insights to track campaign success and generate actionable reports.

Stay Current on Trends: Continuously research the latest industry trends, best practices, and emerging social media platforms to ensure we stay ahead of the competition.

Required Tools & Skills:

Social Media Management Tools: Zoho Social

Design Tools: Canva

Copywriting & Content Creation: Google Docs

If you're a self-motivated individual with a flair for creative writing, SEO knowledge, and a passion for social media marketing, we want to hear from you! Apply today to become part of the exciting TVL Media team.

Domain: Automation Testing – Selenium Job Purpose

 • Thought leadership - Consult with the client and setup/guides a team to strategize, design, implement and run automation solution supporting variety of applications

• Technical leadership - Identify, evaluate, recommend, and optimize current automated testing processes and tools

• Define and implement test automation strategy including roadmap, tools, framework, and approach across project teams

• Oversee technological delivery of the recommended automation solution roadmap across project teams

• setting up end to end QA processes across Requirement Analysis, Test Strategy/Design and Test reporting

• Participate in design and architectural reviews of proposed automation solutions across project teams

 • Designing & implementing enterprise-wide QA strategy for variety of clients including complex applications across multiple tech stacks (involving both functional and automation testing)

• Planning, estimating (should be aware of robust models and how to use them) and tracking team’s work

• Status reporting: Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status etc.

• Mentors/guides the team on technical knowhow

• Adhere to company project standards and guidelines Mandatory Skills & Experience

• 7-11 years of managing team experience and at least 4+ years of in-depth experience in establishing test automation frameworks, evaluating tools, and implementing continuous testing strategy

• Hands on framework development for a Green Field Project

• Strong hands-on experience in Java/JavaScript programming languages; java collection frameworks • Strong experience on QA Automation tools such as Selenium/Cucumber/Appium/SOAPUI etc.

• Strong exposure on UI or API automation, hands on Webservices/Microservices automation

 • Experience in CI/CD tools, such as Gitlab(preferable) / Jenkins

• Experience in Cloud tech preferably AWS

• Experience on Cloud Platforms such as Sauce Labs, Perfecto

• Functional tools like Selenium (mandate), Web driver IO, NightWatchJS, etc

• Should have basic knowledge of JMeter or any other equivalent Performance testing tool

• Sound Knowledge of methodologies and approaches such as Agile, BDD, DevOps etc.

• Industry experience on Financial Services is preferred.

About US Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value Additional Information

• Gender Neutral Policy

• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

• Generous parental leave and new parent transition program

• Flexible work arrangements • Employee Assistance Programs to help you in wellness and well being

Software Test Engineer (Manual & Automation)

We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.

Responsibilities:

1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products

2. Identify, record, document thoroughly, and track bugs

3. Perform thorough regression testing when bugs are resolved

4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle

5. Investigate the causes of non-conforming software and provide solutions

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or related field

2. 2-3 years of experience in software testing in both manual & automation

3. Strong knowledge of software QA methodologies, tools, and processes

4. Experience in writing clear, concise, and comprehensive test plans and test cases

5. Hands-on experience with both white box and black box testing

6. Experience working in an Agile/Scrum development process

7. Experience with performance and security testing is a plus

8. Strong analytical and problem-solving skills

9. Excellent communication and teamwork skills

Job Title: Operations Manager

Company: Denmonk - Sportswear Brand

Location: [Specify the location]

Job Description:

Denmonk, a leading sportswear brand, is seeking a highly motivated and experienced Operations Manager to oversee and streamline our operational activities. The Operations Manager will play a pivotal role in ensuring the efficient functioning of our company's supply chain, inventory management, and production processes. If you are a dynamic individual with strong skills in MS Excel and a passion for the sportswear industry, we encourage you to apply.

Key Responsibilities:

1. Supply Chain Management:

• Manage and optimize the end-to-end supply chain, including procurement, inventory, and logistics.
• Ensure timely procurement of raw materials and components to meet production demands.
• Establish and maintain relationships with suppliers to ensure a reliable supply chain.

1. Inventory Management:

• Monitor and control inventory levels to prevent overstock or understock situations.
• Implement effective inventory tracking systems to reduce waste and improve efficiency.
• Conduct regular inventory audits and reconcile discrepancies.

1. Production Oversight:

• Collaborate with production teams to ensure efficient manufacturing processes.
• Monitor production schedules and resource allocation to meet delivery deadlines.
• Implement strategies for continuous improvement and quality control.

1. Data Analysis and Reporting:

• Utilize MS Excel to analyze operational data and performance metrics.
• Prepare regular reports and forecasts on operational efficiency and cost management.
• Make data-driven decisions to improve processes and reduce operational costs.

1. Team Leadership:

• Manage and lead a team of operations and logistics professionals.
• Set clear objectives, provide guidance, and facilitate professional development.
• Foster a positive and productive working environment.

Qualifications and Skills:

• Bachelor's degree in Business, Operations Management, or a related field (Master's degree is a plus).
• Proven experience in operations management or a similar role in the sportswear industry.
• Proficiency in MS Excel, including data analysis and reporting.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Effective leadership and team management skills.
• Knowledge of supply chain best practices and inventory control.
• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• A passion for sportswear and a keen interest in industry trends.

How to Apply:

Be sure to include "Operations Manager Application" in the subject line.

Denmonk is an equal opportunity employer. We welcome applicants of all backgrounds and experiences to apply.

What you need to have:

Greetings from AttratusIT

We are looking for Commission based sales Recruiter from India.

Company Description

ATTRATUSIT provides IT staffing to fortune clients. We specialize in providing jobs and careers to the candidate and this also exists to solve the issues faced by the candidates in getting jobs. We offer flexible staffing solutions while continuously evaluating candidate and service quality and operational efficiency.

Currently, we are offering two programs for a candidate placement.

1. Direct Placement
2. Training & Placement

In the Direct Placement Program, we place candidates on the open position of the direct client. We do the technical evaluation of the candidate before selecting them for the direct placement just to make sure our clients get technically sound candidates.

In the training and placement program, we give training to the candidates in different technologies such as – JAVA, AWS, PYTHON, AI& MACHINE LEARNING, and DATA SCIENCE. Then we place them on the client's open job requirements.

We want salespeople who can sell these programs to candidates and convince them of the registration.

Job Description

1. You are required to engage the candidate for registration.
2. You will differentiate the resumes between both programs.
3. You will give a proper understanding of both the programs to the candidates.
4. You will manage the flow of candidates like scheduling, interacting, following up with the candidates.
5. You are required to work on a commission basis.

Roles & Responsibilities

• The person should have experience in the recruitment industry
• Good communication skills.
• Good coordination skills.
• Proficiency in the understanding of the recruitment cycle.
• The person should take care of quality as well as quantity as and when required.
• The candidate must be target-oriented.
• Ability to identify qualified candidate profiles using various sourcing techniques.
• Good negotiation skills are required to discuss the pay and close offers.
• Communicating with past applicants regarding new job opportunities.
• He/ She should have a Laptop/ PC, Mobile Phone, and Internet

We are looking for ambitious hands-on coders who love building web based applications from the ground up and have a special affection for all things JavaScript.

Responsibilities:

• Develop robust, web-based applications interacting with database filesystems and APIs
• Obsess about code quality and readability
• Remain updated on new and evolving client-side technologies, their application to our functionality or architecture goals
• Work closely in a multi-disciplinary structure to deliver world class solutions across web, mobile, and tablets
• Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse

Must have:

• At least 3 years of experience in developing web based applications with experience in Node.Js
• Skilled at Object Oriented JavaScript and having a working knowledge of at least one of the following MVC Frameworks (Angular, Backbone, Ember, React etc.).
• Knowledge of database, preferably some NoSQL DB like Mongo.
• Familiar with Git version control system