11+ SLA Jobs in Delhi, NCR and Gurgaon | SLA Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

Hiring Female Talent Acquisition Executive

Immediate Joiner

Job Location : 2nd Floor, A-128, A Block, Sector 63, Noida, Uttar Pradesh 201309,Neareat Sec 62 Metro Station

Working Days - Monday to Friday (10 am to 7 pm)

Work Experience : 2-4 years

Salary : Fixed plus incentives

Qualification: MBA (HR)

Good communication skills

Roles and Responsibilities :

• Experience in sourcing candidates for various roles (e.g., SEO Manager, SEO Project Manager, IT PM, Content Writer, ).
• Well aware with Naukri,Linkedin and other job portals.
• Coordination with the candidate till the date of joining.
• Proven ability to manage multiple recruiting priorities in a fast-paced environment.
• Screen resumes, conduct initial phone interviews, and coordinate in-person or virtual interviews with hiring teams.
• Manage the full recruitment cycle, from job posting creation to candidate sourcing, interviews, offer negotiation

About the role:

We are seeking a highly motivated Senior Software Engineer with expertise in building scalable, extensible applications, identifying and addressing performance bottlenecks, collaborate with other team members to innovate current/new products; Identify, communicate and implement best practices for application engineering. Our engineering process is fully agile and has a really fast release cycles - which keeps our environment very energetic and fun.

What you’ll do:

• Architect, Design and build scalable applications.
• Work with Product Management teams to get maximum value out of existing data.
• Contribute to continual improvement by suggesting improvements software system.
• Ensure high scalability and performance
• You will advocate for good, clean, well-documented and performing code; define and follow standards and best practices for front-end development.
• Ability to deliver great results in an agile development
• Strong verbal and written communication skills

We’d love for you to have:

• Experience: 3-5 years of experience as a backend developer is required
• Education: B.Tech. in Computer Science from tier - 1 engineering colleges in India

• A self-starter who is passionate about problem solving across complex technology stack.
• Highly skilled back-end engineer using Object-Oriented programming preferably Java, exposure to open source libraries and frameworks.
• Strong knowledge and experience in REST based programming using Restlet framework.
• Ability and experience in evaluation and integration of third party systems and libraries.
• Experience in system architecture, data structures, algorithm design and their optimization.
• Passion for performance benchmarking and debugging.
• Strong knowledge of web standards (i.e. REST/SOAP) concepts
• Knowledge of version control (GIT) and databases (MySQL)
• Experience with the full software development lifecycle, design, develop, debug, document, and deliver (especially in a multiple location organization).
• Experience in Test-driven development.

Keyword research, competitor analysis & audience targeting

Manage budgets, bidding strategies & key performance metrics

Implement A/B testing

Analyze performance using Google Analytics & Tag Manager

Stay updated with Google Ads policies & trends

• Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
• Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
• Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
• Bringing in more robust quality measures to the entire production process - from procurement to finishing
• Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
• Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
• Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
• Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
• Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
• Ensuring that the processes and their interface with technology stays updated with changing times
• Submitting pricing proposals and production cost estimates
• Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
• Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
• Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
• Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning/Production/ Operations
• Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
• Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
• 12+ years of relevant experience (preferable)    

About the role

We are looking for experienced developers, who have the aspirations and appetite in working in a start-up environment, and with relevant industry experience to make a significant contribution to our Digilytics^TM platform and solutions. 

Responsibilities

• Implementing High quality applications using front end technologies like Angular JS or Angular latest versions.
• Wherever possible take part in backend implementation.
• Suggest better and suitable alternative technologies and frameworks.
• Interacting with clients and gathering and documenting business requirements and solution designs to a high degree
• Recruiting and managing other personnel as relevant and achieving a high performance for self and the team
• Ensuring that clients are satisfied and do not have any negative feedback about the Company and the Executives provision of services
• Understand the Digilytics^TM vision and help in creating and maintaining a development roadmap
• Contribute to product development team and deliver product releases in a timely manner
• Ensure the quality of the product delivered
• Develop client-specific solutions using the product
• Liaise with multiple stakeholders and coordinate with our onshore and offshore entities

Expected and Desired Skills

• Strong programming skills and deep understanding of technical delivery
• Excellent understanding of analytical techniques and technology landscape
• Excellent problem-solving skills
• Good interpersonal skills and the ability to communicate ideas clearly at all levels
• Ability to work in unfamiliar business areas and to use your skills to create solutions
• Flexible approach to working environment and hours to meet the needs of the business and clients

Experience

• A start up mind set with proven experience working in both smaller and larger organisations having multicultural exposure
• Between 3-4 years of experience working closely with the relevant technologies, and developing world-class software and solutions

Education Background

• A Bachelors degree, or equivalent, preferably in Software Engineering and Computer Science

Desired Candidate Profile

• Graduate with experience in gold loan mandatory
• Strong verbal and written communication skills
• Willingness to travel extensively
• Strong bias for action & driving results in a high performance environment

Dear Candidate,

We are having urgent opening of Business development Executive/BDM position.

Job Description: 

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Leads will be generated by telemarketing team.
• Meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentations on products/ services.
• Field Work/client acquisition.

Skills we are searching - 

• Local language and English is must.
• Location specific geographical area and market knowledge.
• Should be willing to travel daily to meet sales targets
• Should have knowledge about logistics industry.
• Focus should be to increase the sales of the company
• Carry out price negotiations with the transporter on behalf of the organization to reach a favorable agreement for both.
• Must also carry out a survey to figure out the current trends in the industry such as prices of the products and the demand for it etc.

Qualification: Under Graduate / Graduates /Masters

Experience: 1 year to 3 year