11+ SLA Jobs in Delhi, NCR and Gurgaon | SLA Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

Hiring for React Js Developer

Exp : 4 - 6 yrs

Edu : BE/B.Tech/MCA

Work Location : Gurgaon WFO

Notice Period : Immediate - 15 days

Skills :

 Proficiency in JavaScript and one or more modern JavaScript frameworks/libraries such as Vue.js or React.js.

Strong understanding of HTML5 and CSS3.

Experience with responsive design principles and techniques.

Knowledge of version control systems such as Git.

EMB is looking for a Marketing Delivery Manager to join their team! As a Marketing Delivery Manager, you will be responsible for monitoring and guiding the execution of all work that is delivered by the agency. You will provide excellent client service, applying the agency’s best resources and effectively managing people across departments to ensure that programs are flawlessly executed on time and on budget.

RESPONSIBILITIES:

• Manage the execution of multi-channel marketing and advertising communications programs that can include email, direct mail, digital, web, event, collateral, and other marketing communications
• Write creative briefs/work orders for projects and run project/creative kick-off meetings
• Manage creative development of multiple projects with many versions
• Assist with strategy development
• Assist in creating presentations, POVs, test planning, etc.
• Develop strong, trusting relationships with internal teams and clients
• Ensure flawless execution of projects
• Coordinate with the print producer or project manager to develop schedules. Partner with print producer/project manager during the production phase of a project
• Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the Partner agency
• Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business
• Manages project estimates to ensure projects stay on budget. Assist Partner agency with accruals or budget reporting as needed
• Involved in project-level strategy planning/development
• Develop a deeper understanding of the client’s business and the automotive environment by actively learning about business, products, and competitive environment.
• Based on knowledge of business and industry, bring forward and identify new initiatives and opportunities
• Writes presentations, POVs, test plans, and recommendations for projects
• Presents creative ideas to clients
• Understand fast past nature of business and positively respond to last-minute client requests
• Sufficient presence to be respected by clients and internally

Required Skills

• University degree (ideally in marketing/business studies)
• Ideally 1-2 years of experience in an agency environment in a client service role
• Proficient in Word, PowerPoint, and Excel
• Ability to work under pressure, meet deadlines across multiple projects, and display strong organizational skills
• Ability to transfer knowledge from project-to-project
• Well organized
• Shows initiative and desire to learn
• Handles assigned work requests in an efficient, timely manner
• Has strong client relationship experience
• Can successfully complete projects without assistance
• Understanding of KPIs and analytics
• Highly developed interpersonal and communication skills
• Use sound and logical judgment
• Displays strong problem-solving skills
• Strong client service orientation
• Demonstrated strong attention to detail

At EMB, Relationship is our middle name.

We employ the most innovative talent in the industry to drive digital transformation for our client's businesses and provides creative solutions to help brands grow meaningful relationships with people.

Mevive International™ is one of the leading suppliers & exporters of the finest quality food ingredients ranging from Spices & Seasonings, Dehydrated Vegetables, Dried Leaf Ingredients, Spray Dried Ingredients, Specialty Super Foods products. We are a prominent name when it comes to Quality and Customer Satisfaction at genuine pricing. We are a full-service exporter diversifying within the food industry, with a long history of pioneering new markets & capturing market share. We come with an in house team of consultants, associates and experts with a new vision for the growing Food Business. Certified for Organic Trade & offering value-added services with a global presence in over 25 countries. Our Major markets are Middle East, North/South America, Europe, South-East Asia, Indian Subcontinent and growing.

Visit Website: www.meviveinternational.com

We are seeking a dynamic and results-driven Sales Representative to join our team. The Sales Representative will be responsible for driving sales and expanding our customer base within the dehydrated food industry. This role offers an exciting opportunity to collaborate with cross-functional teams, develop strategic sales plans, and build long-lasting relationships with customers.

JOB DESCRIPTION.

• Develop and implement strategic sales plans to achieve company sales targets and objectives.
• Identify and target new B2B opportunities within the dehydrated food industry, including retailers, distributors, and food service providers.
• Build and maintain strong relationships with existing and potential customers to ensure customer satisfaction and loyalty.
• Conduct market research to identify emerging trends, customer needs, and competitive activities.
• Collaborate with the marketing team to develop promotional materials, sales collateral, and marketing campaigns to support sales efforts.
• Provide regular sales forecasts, reports, and analysis to management, highlighting key performance metrics and opportunities for improvement.
• Negotiate pricing, contracts, and terms with customers to maximize profitability while maintaining customer satisfaction.
• Stay up-to-date with industry developments, product innovations, and market dynamics to provide informed recommendations and insights to the team.

Qualifications:

• Bachelor's degree in Business Administration, Sales and Marketing, or related field.
• Proven track record of success in sales, preferably within the food industry.
• Strong understanding of sales techniques, strategies, and principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Highly organized with strong attention to detail and time management skills.
• Proficiency in Microsoft Office suite and CRM software.
• Willingness to travel as needed.
• Communication skills in mother toungue language and Hindi is compulsory
• Apart from which we are also looking for people with communication skills with Kannada, Telugu, Malayalam, Maratihi

Benefits:

• Performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• Positive and inclusive work environment with a supportive team culture.
• Employee discounts on company products.

Salary:

• Salary range will be fixed based on the knowledge and skill set.
• Apart from the above salary you are eligible for commision on achievement of target

• Systems: Software Design, Database Design , Magento/eCommerce, PWA
• Role: Will be responsible for design and integration of eCommerce Systems, external integrating systems and new customer touch point like WA Shop, Chat Bots, Social Commerce and Design of eCommerce backend, OMS
• Education : B.Tech – CSE, premier Engineering Institute
• Experience : 5-7 Years, High transactional website, multiple system integration, AWS, Middleware and MySQL, MongoDB, Restful API. Team player, Passion for Coding. Exposure to Magento eCommerce system design and database is desirable

JD of the Scrum Master.

Along with Scrum Master we need couple of BI developers skilled in Power BI with 3-4 Years of relevant experience in BI and 1+ years of experience in Power BI.

• Responsible for handling the scrum process in a POD structure with coordination of POD team and product owner in Agile methodology
• Supporting the Product Owners to groom and maintain the product backlog in good shape and make them ready for the next sprint
• Facilitating discussion, administrating, and conflict resolution to get the work done including monitoring, tracking and communication to relevant stakeholders.
• Follow the scrum rituals such as sprint planning, daily scrum, stand-up meetings, facilitate & scheduled meetings, demo, decision-making process etc.

  Competencies

• Overall 2-4 years of IT project management and delivery experience with 2+ years of Scrum Master experience in data analytics projects
• Ability to take and understand the commitment to deliver the product on time
• Applicable knowledge of the technologies used by the team, for example in Data Analytics/Data Science area
• Planning and problem solving with product management and delivery teams
• Certified Scrum Professional