11+ SLA Jobs in Delhi, NCR and Gurgaon | SLA Job openings in Delhi, NCR and Gurgaon
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About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements ( Skills & Competencies )
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
Strong team player who collaborates well with Team Leads and Account Managers.
BrandonWheelz
India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.
Kottanz
Popularly Known as the: GIFTS OF INDIA. Creating, Changing & Uplifting the Lives of over thousands of underprivileged Families in India. Kottanz today has become a livelihood for more than many women in need. All our products are 100% natural & handmade
ADZ
AdZ is on a mission to fuel innovation in the in-app advertising industry and it is part of more than 100 popular apps so far, and the rapid growth has made AdZ the fastest-growing advertising platform of its kind. AdZ believes in turning your dream marketing campaigns into a plan and executing the same with measurable tools to scale your business's outcomes.
The role
We are seeking a dynamic and results-driven Sales Executive to join our team. The Sales Executive will play a pivotal role in driving our company's growth by identifying new business opportunities, building relationships with potential clients, and closing deals. The ideal candidate should possess excellent communication skills, a strong understanding of sales techniques, and a proven track record of achieving and exceeding sales targets.
Key responsibilities
- Develop and execute sales strategies to achieve sales targets and revenue goals.
- Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
- Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
- Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
- Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
- Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
- Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
- Meet or exceed sales targets and contribute to the overall growth and success of the company.
- Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
- Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.
Key skills and experience required
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 1 years of successful sales experience in the advertising industry, preferably in transit media advertising, Digital Media Sales or related fields.
- Proven track record of meeting or exceeding sales targets.
- Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
- Excellent negotiation and closing skills, with the ability to create win-win solutions.
- Self-motivated and target-driven, with a proactive approach to sales.
- Ability to build and maintain strong relationships with clients and internal stakeholders.
- Proficient in using CRM software and sales analytics tools.
- Familiarity with the local advertising market and a strong network of potential clients is highly desirable.
Perks
- Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
- 30 Annual Paid Leave (18 Casual + 12 personal time off).
- Rewards and Recognitions program
- Annual Company outing to celebrate Success together
Altruist Technologies Private Limited
Notice Period: Immediate
Shift Timings: Day Shift
Work Type: On Site
No. of Openings: 600
Salary: ₹16,500 – ₹17,500 per month
Languages Required: English and Hindi
Skills Required: MS Excel, Calling, Communication
Experience: 0 – 3 years
Qualification: Graduation (10 + 2 + 3)
Age Limit: 18 – 30 years
Job Description
Are you passionate about customer service and sales?
Are you looking to kickstart your career in a thriving, growth-focused environment?
If yes, Axis BPO Process invites you to join our team as a Tele Sales - Customer Care Executive!
This is an exciting opportunity for fresh graduates and experienced professionals alike to grow in a dynamic and supportive workplace. As part of our team, you will:
- Handle Inbound Calls:
- Deliver personalized and effective assistance to customers by addressing inquiries, resolving issues, and ensuring complete satisfaction.
- Cross-Sell Products and Services:
- Identify customer needs and offer tailored product and service solutions to maximize value for the customer and boost revenue.
- Maintain Accurate Records:
- Ensure that all customer interactions and transactions are meticulously documented for tracking progress and improving service quality.
- Follow Company Policies:
- Uphold the highest standards of professionalism by adhering to all company policies and procedures regarding customer care and sales.
Why Join Axis BPO Process?
✅ Immediate joining opportunity
✅ Day shift and comfortable work timings
✅ Build strong skills in customer management and sales techniques
✅ Learn from an experienced, supportive, and collaborative team
✅ Steady career growth with one of the fastest-growing BPOs
If you are enthusiastic about delivering exceptional customer experiences, have excellent communication skills in English and Hindi, and enjoy working in a results-driven environment — this role is for you!
Take the first step towards an exciting career with Axis BPO Process.
Apply today and be a part of our success story!
Mai Labs (Erstwhile P2e Labs) is a startup with the ambitious goal of creating the next Internet. We are dedicated to empowering the next billion users and democratizing the creation and unlocking of value on the Internet. With human interactions at the core, our technology acts as an enabler to unlock new opportunities for all Internet users, not the privileged few.
Our portfolio includes a range of innovative products, including an open world - immersive platform to help creators craft immersive environments and assets, and a work in progress immersive realm. We are inching towards our vision of creating a complete photorealistic virtual world with complete design freedom and autonomy to artists, designers & developers.
Who We Are:
We are building a trust based, people centric Company with focus on Users. Our team is proud to be building towards ‘Made-in-India’, building inclusive & compliant products for everyone in the community. We believe that People are core of our business, they build, they collaborate, they innovate, and they surprise themselves by becoming best version of themselves.
Beyond the ask of role requirements, we hire for willingness to challenge status quo, with proclivity towards collaboration.
Role: UX/ UI Designers (Experienced)
Location: Noida (5 Days - Work from Office)
What will you get to do?
You will collaborate with our Design team, Product Managers, and Engineers to understand & craft research-based user preferences & needs. You will guide projects with designing thinking principles, conduct usability testing, take feedback and co-create pilot designs. Your stakeholders will look forward to your wireframes, design prototypes with information flow architecture. Visually appealing UI designs to ensure seamless, interactive and intuitive navigation for our consumers will be your priority.
You will stay up-to-date with new industry trends, protocols for best design practices, and will get our support to satiate your curiosity for emerging technologies.
Profile Expectations:
- A bachelor’s degree in design, or related fields. We are degree agnostic & focus on skills.
- Proven experience of 4-10 years as a UX/UI Designer. We will love to have detailed conversation on your portfolio showcasing innovative and visually striking designs.
- Proficiency in design tools like Adobe Creative Suite, Sketch, Figma, or etc.
- Great to have a solid understanding of user-centered design principles, information architecture, and interaction design on multiple platforms (Web, Mobile etc.).
- Communicate, collaborate, and articulate design ideas.
Top MNC Company with 100 years of expertise in technological innovations
HTML/CSS
React.jsDetailed Job Description :
Exp – 4- 8 Years
Primary Skill - (3 yrs min in React is required), Typescript/Javascript, HTML/CSS, should be ok
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a Teacher Ops Manager, you will be responsible for end to end smooth running of the daily activities, act as an employee champion and change agent.
What you will do:
- Interfacing with teachers and their management.
- Coordinating with faculty to create best in class learning material - video, reading material, assignments.
- Supporting faculty and senior managers to ensure that participant’s learning outcomes are met and a high level of satisfaction is maintained.
- Being the first point contact for participants, troubleshooting queries and managing discussions.
- Assisting program director, senior operations and academics managers in planning on-campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry).
What you need to know / have:
- Experience in the Education industry, a must; preferably EDtech.
- Experience in teaching is an added advantage but not a necessity.
- Experience in EDTech Orgs in similar profiles will be preferred.
- Excellent stakeholder management skills.
- Good communication skills
Experience: 2 to 6 years
Annual CTC: Rupees 8,00,000 to 10,00,000
| We are looking for a candidate who can handle vendors such as photographers, makeup artists, wedding planners and soon. |
Adobe Illustrator
PHPHTML/CSSOur client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Designing wireframes and screening designs using Adobe Photoshop, Illustrator, and XD
- Integrating third-party APIs
- Handling integration of user-facing elements developed by front-end developers with server-side logic
- Working on the implementation of security, data protection, and data storage solution
- Working on performance tuning, improvement, balancing, usability, automation
Desired Candidate Profile
What you need to have:- Graduation or Diploma in Computers
- Good knowledge of PHP,HTML, CSS, Bootstrap, JavaScript, JQuery
- Knowledge of RDBMS
- Banking/ NBFC/ Financial Institution background will be a plus
- Strong attention to detail
- Excellent troubleshooting and communication skills
- Ability to work well in a team setting
Pioneered over the last 25 years by an eminent professor at Harvard Business School, this independent body effectively conducts indigenous research, offers academic and executive courses, extends advisory services to the Government and corporates as well as organises various events. It studies competitiveness of nations, regions and cities and generates suitable guidelines for business ventures and those in governance. It indeed offers unique and relevant solutions for socio-economic problems.
What you will do:
- Leading a team of researchers in certain projects, if and when required by the business
- Understanding the competitive landscape within each market
- Proposing research studies that will lead to impactful business decisions
- Developing and establishing a well-defined roadmap before starting a research project
- Working hand-in-hand with the business in understanding the various market, economic or such questions which are to be answered through relevant research
- Designing the research methodology and also Identifying and locating relevant information related to the particular research
- Identifying various data sources, collecting and analyzing data relevant to the research topic and also supporting in report-writing
- Performing statistical and qualitative analysis of data related to markets and competitors
- Planning and implementing project research processes and methodologies
- Monitoring the project output, analyzing the final conclusion and utility of the same in line with the business needs
Desired Candidate Profile
What you need to have:
- Masters in Economics or Public Policy is a must
- 3 – 5 years of experience in managing research process and outcomes
- Excellent communication skills and exceptional attention to details
- Ability to gather relevant data from various sources
- Strong problem-solving skills
- Strong quantitative and qualitative analysis skills
- Experience in leading a team of researchers is preferred
NodeJS (Node.js)
Angular (2+)
Java- Building interactive healthcare advertising application in MEAN stack and RESTfully abstract to the UI through a Node.js backend
- Defining code architecture decisions to support a high-performance and scalable product with a minimal footprint
- Addressing and improving any technical issues
- Collaborating well with engineers, and researchers to design and create advanced, elegant and efficient systems
.NET
C#Position: Dot Net Developer
Company : Mobile Programming
Duration: Full time role
Shift : Noon
Experience Required : 4.5+ years
Job Location : Mohali/Gurgaon
Notice Period : Immediate to 15 Days (only).
Job Description:
C#/.NET developers with WPF(must) and web Api
must be from a windows background.
https://www.google.com/url?q=http://ASP.Net&;sa=D&source=hangouts&ust=1593837195213000&usg=AFQjCNGT04NuieW8LSZhtHl_lBhagE49EQ" target="_blank">Please your relevant experience in the below mentioned skill set-
https://www.google.com/url?q=http://ASP.Net&;sa=D&source=hangouts&ust=1593837195213000&usg=AFQjCNGT04NuieW8LSZhtHl_lBhagE49EQ" target="_blank">ASP.Net, C#, Web API :
MVVM/WPF:
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