11+ SLA Jobs in Delhi, NCR and Gurgaon | SLA Job openings in Delhi, NCR and Gurgaon
Apply to 11+ SLA Jobs in Delhi, NCR and Gurgaon on CutShort.io. Explore the latest SLA Job opportunities across top companies like Google, Amazon & Adobe.
About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements ( Skills & Competencies )
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
Strong team player who collaborates well with Team Leads and Account Managers.
Make outbound sales calls to prospective customers from provided leads and databases. Promote financial products such as personal loans, business loans, insurance and investment solutions. Explain product details, benefits, interests rates, and eligibility criteria Identify customer requirements and suggest appropriate financial solutions. Follow up with the leads and maintain a strong conversion pipeline. Achieve assigned sales targets and KPI’S on a daily and monthly basis.
About Selectvia
Selectvia is an e-commerce SaaS platform that enables online sellers to create one shareable link for product listings across multiple platforms, delivering a unified buying experience and simplifying how brands drive traffic and conversions.
We help merchants reduce link chaos, streamline multiple sales channels, and improve conversion journeys from social and marketplace traffic.
Role Overview
We’re looking for a Content Writer with proven experience in SaaS and e-commerce product / marketing content — someone who can craft clear, compelling content that translates Selectvia’s linking-and-multichannel value proposition into business-friendly language.
You will produce content for Selectvia itself as well as its clients, helping brands tell their story around link-consolidation, multi-channel selling, and traffic-to-conversion flows.
Key Responsibilities
- Write SEO-optimized blogs, website copy, case studies, feature-explainers, and social media content around e-commerce SaaS, linking solutions, and conversion optimisation.
- Develop client-facing content for e-commerce brands: product storytelling, marketplace listing guidance, ad copy, campaign landing pages.
- Translate Selectvia’s key messages — such as “one link for multiple platforms”, “immersive buyer experience”, “drive Instagram traffic to your stores”. selectvia.com
- Work closely with marketing, design, growth and client teams to ensure brand voice consistency, alignment with business objectives, and measurable outcomes (traffic, link clicks, conversions).
- Research relevant keywords, topics, and competitor content in the SaaS + e-commerce space to maintain thought leadership and content relevance.
- Create short-form content and captions for LinkedIn, Instagram and other social channels geared towards both SaaS-buyers (brands/merchants) and D2C sellers.
Requirements
- 1–3 years of content writing experience focused on SaaS, martech, or e-commerce industries.
- Strong capability in crafting marketing-led content, with excellent command of English writing, clarity of messaging, and storytelling.
- Comfort writing for both B2B (e-commerce platforms / SaaS) and B2C (e-commerce brand) audiences.
- Familiarity with SEO principles, digital sales funnels, and multi-channel commerce linking.
- Prior experience writing content about link-distribution, marketing automation, social-to-commerce journeys or marketplace selling is a strong plus.
- Bonus: Experience using AI writing assistants, analytics tools, or content optimisation platforms.
What You’ll Get
- A chance to work in a fast-growing SaaS environment focused on e-commerce enablement.
- Exposure to multiple e-commerce clients / brands and diverse content formats (blogs, case studies, ad copy, social) under one roof.
- Opportunity to shape and own brand narratives around linking, conversion and growth.
- Growth potential in content and marketing roles as the company scales.
We are looking for credit analysts who can help them perform threshold analysis and impact calculations to streamline their credit underwriting process. Hence, they are looking for people who have experience in doing similar or related work. Since this is an urgent requirement, your quick help is requested in filling this role.
Attaching sample profile as well.
Manager and SM - 25-50LPA
Skills: Credit analyst + SAS
Goot to have: Credit underwriting, EWS (Early warning signal),EBC regulations, IFRS9.
Level: SM or M ( 4+ years)
NP: Max 30 days.
Budget: max 45 LPA.
Loc: Pan India
Responsibilities:
- Credit Underwriting, credit appraisal process
- EWS analysis, IFRS9 staging, credit analysis, threshold analysis
- Querying and coding in SAS and SQL
- ECB regulations
Are you a motivated and knowledgeable engineer ready to make a significant impact in the world of advanced technology? Designnex is on the lookout for a dynamic Design Verification Engineer to join our innovative team. In this exciting role, you will collaborate closely with customers to verify cutting-edge Interface IP (IIP) in their ASIC SoC/systems for groundbreaking next-generation products.
Key Responsibilities:
- Collaborate with customers to verify cutting-edge IPs in their ASIC SoC/systems.
- Provide support throughout the ASIC design cycle, focusing on design verification.
- Engage with the latest industry specifications and applications.
- Work with a diverse, worldwide team and interact with industry experts and leaders.
Key Qualifications:
- Experience: At least 2 years of related ASIC design verification experience. Strong academic backgrounds with relevant knowledge considered.
Skills:
- Experience in IP design verification flow of ASIC/SoC design (e.g., simulation, verification, RTL synthesis).
- Advanced lab experience (e.g., ATE, high-speed interface IP bring-up).
- Strong communication skills and ability to interact with peers from different geographies.
- Proficiency in UVM and SystemVerilog.
- Good to Know: PCIE and CXL specifications and design verification.
Preferred Experience:
- Technical knowledge of Interface IPs such as PCIe, Ethernet Protocols, Specification, Design, Verification, and Implementation.
- Proven track record in meeting tight schedules and handling multiple projects concurrently.
- Experience in various ASIC design cycles, including HIP/SIP integration into high-scale SoCs, design verification flows, physical implementation, SI/PI, and silicon bring-up in the lab.
Join Designnex and be part of a team at the forefront of technological advancements. Apply today and help shape the future of ASIC design and integration!
Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?
●Being a mentor and guide, who potential learners can look up to for career advice.
● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
●Carrying weekly enrolment/revenue and collection targets.
●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?
● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.
●Rockstar sales performers with proven track records.
● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.
● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
●Passion for always delivering the highest levels of customer service.
●Basic proficiency in MS Office Suite is required.
What are your deliverables / KPI's?
●Minimum of 100+ Dials every day with 40+ Connects.
●2 hours of talk time on an average per day & 1 Video Session
●2 enrolled students per week.
●Weekly revenue targets to be met consistently.
Java
Go Programming (Golang)Role : Junior Developer (Junior Consultant) - Java/ React/Golang
Location : Gurgaon/Bangalore/Pune
Education : BE/ BTech/ MCA or equivalent engineering degree
Experience : 2-4 years of Java Programming experience
These are urgent positions and we are looking to onboard candidates by end of April . Only those should apply who can join immediately.
- Number of positions : 40
- Normal working hours
- Remote work environment
Salary : INR 4 Lakhs - 8.5 Lakhs/ year
- Selected candidates will undergo extensive Training of 6 weeks.
- 2.5 years of Service level agreement with Shortlisted and offered Candidates
Job Requirement :
Mandatory :
- At least 1.5 + year development or support experience in Java application
- Good understanding of Object-Oriented Concepts (OOPs)
- Understanding of web applications
- Good analytical and logical abilities
- Good communication and interpersonal skills
- Minimum 60 % marks in Class 10 & 12th & BE/BTech/ MCA
Desired :
- Working knowledge of JavaScript / Golang/ React
Perks and Benefits :
- Competitive Compensation
- Medical Insurance- Self, Family
- Term Life Insurance
- Group Personal Accident Insurance
- Long Service Awards
- Professional Certification Assistance
- Global Exposure
About Xebia :
Xebia Group consists of nine specialized, interlinked companies: Xebia, Xebia Academy, StackState, GoDataDriven, Xpirit, Binx.io, Instruqt, Qxperts and Xccelerated. Offices in Amsterdam, Utrecht, Hilversum, Paris, Gurgaon, Pune, Bangalore, Boston and Dubai.Expertise in Technology Consulting, Offshore Services, Deployment Automation, Digital Transformation, Agile Transformations, Agile Product Management, DevOps, Big Data & Data Science, Cloud Infrastructures, Agile Software Development, Blockchain, Quality & Test Automation, Classroom Training, In-Company Training, Artificial intelligence, and Machine Learning.Xebia explores and creates new frontiers. Always one step ahead of what businesses need, we turn the latest technology trends into advantages for our customers. As a mainstream frontrunner, we create new solutions and build the future with our clients.
Data AnalyticsWith the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.
Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.
Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.
As a Manager - Consumer Insights, you will be responsible for leveraging the expertise in conducting research & analysis and presenting the consumer insights to the management, thus supporting decision-making.
What you need to do:
- Researching, studying and analysing the current market trends and consumer behaviour for gathering insights from the same
- Consistently monitoring qualitative and quantitative consumer behaviour, needs, concerns and pain points & mapping the same with the proposed approach enabling better decision-making
- Presenting the research and conclusions to various concerned teams and leadership personnel in regular intervals, basis their current requirements
- Recommending strategic steps and changes that are required, to the management, basis the research insights that are drawn
- Being updated with current industry and market trends, changes, developments and also the regulatory impacts through internal and external sources and sharing the same with the internal teams
- Partnering, coordinating and negotiating with external agencies for gathering consumer/market data and driving consumer research activities
- Interacting and working with various stakeholders such as internal divisions as well as external professional sources
- Maintaining an updated and accurate database and reporting the same to the management in regular intervals
Desired Candidate Profile
What you need to have:- Graduation is a must. MBA is highly preferred
- Relevant work experience of 5 – 15 years in strategic research/consumer insights is required
- Outstanding communication skills (Verbal & Written)
- Proficiency in MS office suite
- Excellent listening, researching, analytical, negotiation, interpersonal and presenting skills
PHP
Laravel
Javascript
HTML/CSS
Git- Writing back-end code and building efficient PHP modules.
- Write clean, well-designed code.
- Updating and altering application features to enhance performance.
- Conducting analysis of website and application requirements.
- Developing back-end portals with an optimized database.
- Integrating data storage solutions.
- Troubleshoot and fix any issues relating to PHP programs.
- Ensure smooth operations of web processes and infrastructure.
- 3+ years of Professional Full time experience building and maintaining complex software on a cross-functional team. You'll join us in writing clean, maintainable software that solves hard problems. You'll write testable, quality code. You'll push the team and the mission forward with your contributions.
- Strong database skills
- Bachelors or Masters in Computer Science Engineering (or equivalent)
- Minimum product dev experience of 3+ years in web/mobile startups with expertise in designing and implementing high performance web applications.
- You're an incessant problem solver and tougher the problem gets, more fun you have.
- You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production env and finally monitoring.
- Understanding of MVC design patterns.
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
- User authentication and authorization between multiple systems, servers, and environments.
- Knowledge of object-oriented PHP programming.
- Understanding accessibility and security compliance.
- Proficient understanding of code versioning tools, such as Git, BitBucket.
- Good knowledge of relational databases, version control tools, and developing web services.
2. Contacting potential clients to establish rapport and arrange meetings.
3. Increasing the value of current customers while attracting new ones.
4. Researching organizations and individuals to find new opportunities.
5. Finding and developing new markets and improving sales.
6. Developing quotes and proposals for clients.
7. Developing goals for the development team and business growth and ensuring they are met.
Android DevelopmentJavaWe are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience on Android.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.
We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience with 2+ years’ experience in Android development.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.
Follow Cutshort