11+ SLA Jobs in Chennai | SLA Job openings in Chennai

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

Desired Competencies (Technical/Behavioral Competency)

• . Strong knowledge of Splunk architecture, components, and deployment models (standalone, distributed, or clustered)
• Hands-on experience with Splunk forwarders, search processing, and index clustering
• Proficiency in writing SPL (Search Processing Language) queries and creating dashboards
• Familiarity with Linux/Unix systems and basic scripting (e.g., Bash, Python)
• Understanding of networking concepts and protocols (TCP/IP, syslog)

Key Responsibilities

• Deploy Splunk Enterprise or Splunk Cloud on servers or virtual environments.
• Configure indexing and search head clusters for data collection and search functionalities.
• Deploy universal or heavy forwarders to collect data from various sources and send it to the Splunk environment
• Configure data inputs (e.g., syslogs, snmp, file monitoring) and outputs (e.g., storage, dashboards)
• Identify and onboard data sources such as logs, metrics, and events.
• Use regular expressions or predefined methods to extract fields from raw data
• Configure props.conf and transforms.conf for data parsing and enrichment.
• Create and manage indexes to organize and control data storage.
• Configure roles and users with appropriate permissions using role-based access control (RBAC).
• Integrate Splunk with external authentication systems like LDAP, SAML, or Active Directory
• Monitor user activities and changes to the Splunk environment
• Optimize Splunk for better search performance and resource utilization
• Regularly monitor the status of indexers, search heads, and forwarders
• Configure backups for configurations and indexed data
• Diagnose and resolve issues like data ingestion failures, search slowness, or system errors.
• Install and manage apps and add-ons from Splunkbase or custom-built solutions.
• Create python scripts for automation and advanced data processing.
• Integrate Splunk with ITSM tools (e.g., ServiceNow), monitoring tools, or CI/CD pipelines.
• Use Splunk's REST API for automation and custom integrations
• Good to have Splunk Core Certified Admin certification

Splunk Development and Administration

• Build and optimize complex SPL (Search Processing Language) queries for dashboards, reports, and alerts.
• Develop and manage Splunk apps and add-ons, including custom Python scripts for data ingestion and enrichment.
• Onboard and validate data sources in Splunk, ensuring proper parsing, indexing, and field extractions.

Java back end developer

Chennai  

3+yrs

3 to 5 years Java,

Sprint Boot, Hibernate,

REST API Design Patterns SQL,

Oracle,

Table design

Only Chennai candidates should apply

In the capacity of a Quality Assurance Manager (Ecommerce backend testing), you will assume a pivotal role in guaranteeing the consistent delivery of top-tier products and services to our valued customers. Your core responsibilities will encompass the formulation and execution of quality assurance policies and protocols, the meticulous conduct of audits, and the comprehensive oversight of our entire quality management system. Your unwavering attention to detail, analytical acumen, and adept leadership skills in motivating and guiding a team will be instrumental in upholding our steadfast commitment to excellence.

Quality Assurance Manager Responsibilities

Develop and implement quality assurance policies and procedures

Plan and conduct quality audits and inspections

Monitor and analyze quality performance and trends using statistical methods and tools

Identify and resolve quality issues and non-conformities

Coordinate and supervise quality testing activities

Train and mentor quality assurance staff and other employees on quality standards and best practices

Prepare and present quality reports and documentation

Collaborate with other managers and departments to ensure quality integration and alignment

Liaise with customers, suppliers, and regulatory authorities on quality matters

Evaluate and recommend quality improvement opportunities and solutions

Quality Assurance Manager Required Skills

Strong knowledge of quality management principles, methodologies, and tools.

Excellent leadership and team management abilities.

Exceptional problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Proficient in using quality management software and tools.

Strong attention to detail and ability to work with complex data.

Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Strong understanding of regulatory requirements and industry standards.

Ability to influence and drive change across the organization.

Continuous improvement mindset and a commitment to delivering exceptional quality.

Required Qualifications

Bachelor’s degree in engineering, quality management, or a related field

Certification in quality assurance or quality management (such as ISO 9000, CQE, CQM, etc.) is preferred

Proven experience as a quality assurance manager or a similar role in a manufacturing or service industry

Strong knowledge of quality assurance methodologies, tools, and standards

Excellent analytical, problem-solving, and decision-making skills

Proficient in MS Office and data analysis software

Outstanding communication, interpersonal, and leadership skills

Attention to detail and customer orientation

Ability to work under pressure and meet deadlines

•  Strong analytical and problem-solving skills
•  Ability to work independently, learn quickly and be proactive
•  10-14 years of hands-on experience working on Web Full Stack technologies, with at least 4-6 years of experience developing applications with/on React/NextJS, NoSQL, REST APIs
•  Proficiency in JavaScript/TypeDcript (ES6), NodeJS, HTML5, CSS3, CSS Preprocessors, Webpack, Gulp
•  Client-side scripting and JavaScript frameworks – jQUery, ReactJS, Redux, Babel, JSX
•  Experience in designing high-performance REST APIs and associated data structures
•  Familiarity with developing microservices using containerization technologies such as docker, Kubernetes, etc.
•  Working knowledge of git and using branches for development

● Generate loan leads from the partnered institutions, open market and through different channels on the field.
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s.
● Arrange and plan events to generate leads, and handle product queries and
service issues in the partnered institutions.
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients.
● Ensure the achievement of a given business target in your territory.

Experience: 1year+ in Banking sales such as personal loans, and home loans.

• Collaborate with product, design, and other engineering teams to brainstorm and resolve complex problems.
• Ensure the quality of code is up to the highest standard of readability, conciseness, efficiency, modularity, and extensibility.
• Experience with the entire Software Development Life Cycle (SDLC)
• Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences
• Talking to customers and business teams to suggest improvement areas in product flows.
• Create peer learnings for team members and build context for new teammates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Must-haves

• At least 3 years of experience working in frontend for desktop and mobile web.
• Familiar with design tools and convert them to actual code (HTML+CSS+JavaScript)
• Mastery in DOM Manipulation (including Jquery) and understand components, CTAs.
• Well-versed in other non-vanilla languages (ex. TypeScript)
• Well-versed in standard frontend framework (ex. ReactJS)
• Understanding of GraphQL APIs.
• Deep understanding of web technologies in various mobile systems
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience leading design and implementation of robust and secure web services.