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Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
SKILLS: UI Development,Angular,Javascript,HTML,CSS,Monitering Management,etc.,
Role
We are looking for a Lead UI Engineer to design and build multiple channels for user interaction.
Responsibilities
- Design/Architect and develop core features of the UI/frontend.
- Design/Architect and develop policy framework to provide rich UI for various features of the solution.
Requirements:
- Must have 6+ years of experience in working in frontend technologies
- Must have at least 2-3 years. of experience with Angular2 or above versions.
- Must have at least 5+ years of experience with HTML/CSS/JavaScript/TypeScript.
- Experience with PrimeNG and Vega is a plus
- Strong background in developing UI for Monitoring and Management systems, dealing with topology, and different telemetry such as metrics, traces and logs
- Familiar with containerization solutions like Docker/Kubernetes etc.
- Familiar with serverless technologies like AWS Lambda.
- B.E/B.Tech/MS degree in Computer Science, or equivalent
Required Technical Skills
Experience required: 5-8 yrs. Minimum 5 years of ServiceNow Design and Development experience apart from
support/admin. Good to have any #ServiceNow Implementation Specialist Certification or Application
Developer Certification. #ITSM/ #ITBM/ #ITOM/ #SecurityOps/ #grc development experience (Good to have). Hand on experience in Integration of third-party API's - Primary skills: ServiceNow
#ITSM/GRC Dev engineer. Must be CSA certified and great plus if certified as Implementation specialist. Hands On Experience in #Integration of #API's. Preferred
Minimum years of experience: 3 years in ServiceNow development
Certification is mandatory - #CAD Custom Application Development



Experience: 3 – 5 Years
React Native framwork app developement for IOS and android.
Build app and UI components from prototypes and wireframes
Working with Redux architecture.
Expo tool for development and app release ( Advantage)
APK and IPA generation using expo tool.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
A Senior Automation Test Engineer at HappyFox is an integral part of the QA team responsible to ensure product quality and integrity with a special focus on the development and execution of test automation.
Responsibilities:
- Owning the quality of any deliverables including new features and enhancements.
- Working closely with the product team in understanding the requirements and user workflow.
- Developing and executing test plans and test cases with a strong emphasis on using code to solve technical challenges and shorten the regression test cycle through automation.
- Performing automated API testing.
- Contributing to building of a Continuous Integration (CI) environment and ongoing process improvement activities.
- Identifying required improvements in the test and development processes; making contributions to our automation tools that address specific needs.
- Raising defects/bugs and tracking them till closure.
Requirements:
- Minimum 5 years of relevant experience in QA with at least 3 years of experience in automation.
- Expertise in Selenium tool for automation testing.
- Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it.
- Good knowledge of object-oriented programming, along with requisite coding and debugging skills.
- Design and development skills in Python and/or Java.
- Some knowledge of continuous integration practices.
- Excellent verbal and written communication skills.
- Experience working in SaaS based product company (optional)
- Knowledge of Performance / Load testing tool (optional)
- Experience working for a bootstrapped high-growth startup (optional)
Job Location: Chennai
Job Summary
The Engineering Org is looking for a proficient Engineering Manager to join a team that is building exciting
and futuristic Data Products at Condé Nast to enable both internal and external marketers to target
audiences in real time. As an Engineering Manager, you will drive the day-to-day execution of technical
and architectural decisions. EM will own engineering deliverables inclusive of solving dependencies
such as architecture, solutions, sequencing, and working with other engineering delivery teams.This role
is also responsible for driving innovation, prototyping, and recommending solutions. Above all, you will
influence how users interact with Conde Nast’s industry-leading journalism.
● Primary Responsibilities
● Manage a high performing team of Software and Data Engineers within the Data & ML
Engineering team part of Engineering Data Organization.
● Provide leadership and guidance to the team in Data Discovery, Data Ingestion, Transformation
and Storage
● Utilizing product mindset to build, scale and deploy holistic data products after successful
prototyping and drive their engineering implementation
● Provide technical coaching and lead direct reports and other members of adjacent support teams
to the highest level of performance..
● Evaluate performance of direct reports and offer career development guidance.
● Meeting hiring and retention targets of the team & building a high-performance culture
● Handle escalations from internal stakeholders and manage critical issues to resolution.
● Collaborate with Architects, Product Manager, Project Manager and other teams to deliver high
quality products.
● Identify recurring system and application issues and enable engineers to work with release teams,
infra teams, product development, vendors and other stakeholders in investigating and resolving
the cause.
● Required Skills
● 4+ years of managing Software Development teams, preferably in ML and Data
Engineering teams.
● 4+ years of Agile Software development practices
● 12+ years of Software Development experience.
● Excellent Problem Solving and System Design skill
● Hands on: Writing and Reviewing code primarily in Spark, Python and/or Java
● Hand on: Architect & Design end to end Data Pipeline (noSQL databases, Job Schedulers, Big
Data Development preferably on Databricks / Cloud)
● Experience with SOA & Microservice architecture
● Knowledge of Software Engineering best practices with experience on implementing CI/CD,
Log aggregation/Monitoring/alerting for production system
● Working Knowledge of cloud and devops skills (AWS will be preferred)
● Strong verbal and written communication skills.
● Experience in evaluating team member performance and offering career development
guidance.
● Experience in providing technical coaching to direct reports.
● Experience in architecting highly scalable products.
● Experience in collaborating with global stakeholder teams.
● Experience in working on highly available production systems.
● Strong knowledge of software release process and release pipeline.
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move to
invest heavily in understanding this data and formed a whole new Data team entirely dedicated to
data processing, engineering, analytics, and visualization. This team helps drive engagement, fuel
process innovation, further content enrichment, and increase market revenue. The Data team
aimed to create a company culture where data was the common language and facilitate an
environment where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team at
Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and boost
online revenue. We are broadly divided into four groups, Data Intelligence, Data Engineering, Data
Science, and Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create data-driven solutions
for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse forms of
self-expression. At Condé Nast, we encourage the imaginative and celebrate the extraordinary. We
are a media company for the future, with a remarkable past. We are Condé Nast, and It Starts Here.
Job description
The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software security policies and enhancements to security on existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.
Responsibilities
- Consulting with management on the operational requirements of software solutions.
- Contributing expertise on information system options, risk, and operational impact.
- Mentoring junior software developers in gaining experience and assuming DevOps responsibilities.
- Managing the installation and configuration of solutions.
- Collaborating with developers on software requirements, as well as interpreting test stage data.
- Developing interface simulators and designing automated module deployments.
- Completing code and script updates, as well as resolving product implementation errors.
- Overseeing routine maintenance procedures and performing diagnostic tests.
- Documenting processes and monitoring performance metrics.
- Conforming to best practices in network administration and cybersecurity.
Qualifications
- Minimum of 2 years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructure such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail and other services provided by AWS.
- Experience Building a multi-region highly available auto-scaling infrastructure that optimises performance and cost. plan for future infrastructure as well as Maintain & optimise existing infrastructure.
- Conceptualise, architect and build automated deployment pipelines in a CI/CD environment like Jenkins.
- Conceptualise, architect and build a containerised infrastructure using Docker, Mesosphere or similar SaaS platforms.
- Conceptualise, architect and build a secured network utilising VPCs with inputs from the security team.
- Work with developers & QA to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional and performance status.
- Work with developers to institute systems, policies and workflows which allow for rollback of deployments Triage release of applications to production environment on a daily basis.
- Interface with developers and triage SQL queries that need to be executed in production environments.
- Assist the developers and on calls for other teams with post mortem, follow up and review of issues affecting production availability.
- Minimum 2 years’ experience in Ansible.
- Must have written playbook to automate provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
- Must have had prior experience automating deployments to production and lower environments.
- Experience with APM tools like New Relic and log management tools.
- Our entire platform is hosted on AWS, comprising of web applications, webservices, RDS, Redis and Elastic Search clusters and several other AWS resources like EC2, S3, Cloud front, Route53 and SNS.
- Essential Functions System Architecture Process Design and Implementation
- Minimum of 2 years scripting experience in Ruby/Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible)Establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
- Establishing and enforcing systems monitoring tools and standards
- Establishing and enforcing Risk Assessment policies and standards
- Establishing and enforcing Escalation policies and standards
SEO
Execute search engine optimization tactics, including ongoing evaluation of keywords, content, campaign performance tracking, and link building.
Continually evaluate and improve the effectiveness of campaigns through keyword ranking, geo-targeting, conversion rates, search engine referrals, site traffic and backlinks
Hands-on experience in Google Ads, Facebook Ads & Other Native Ads, measure & report performance of all Search Engine Marketing campaigns.
Experience in working with overseas clients.
SEM
Digital Advertising experience in the industry.
Manage the strategy and setup all paid campaigns in Google AdWords, Bing Ads, and others.
Hands-on experience in creating Results driving ads, expand keyword coverage, develop compelling ad copy, implement bid management strategies, Daily monitoring & Ad optimization.
Track, measure and analyze all initiatives to report on SEM ROI.
Should be good at new scaling-up opportunities keyword/search queries, new targeting methods
Qualifications and Skills
Proven experience as SEO & SEM Executive.
In-depth knowledge of the various paid marketing channels and technologies, including paid search (Google AdWords), retargeting, Facebook Ads, Native Ads, etc.
Experience handling paid marketing budgets and forecasting/reporting results
Establish and maintain scalable processes that ensure best practices in campaign and lead management
Excellent understanding of digital marketing concepts and best practices.
Solid understanding of performance marketing, conversion, and online customer acquisition.
Working knowledge of HTML, CSS, and JavaScript development and constraints.
