11+ Senior management Jobs in Delhi, NCR and Gurgaon | Senior management Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Role Overview

We are looking for an experienced Node.js Developer with deep expertise in backend engineering and related frameworks. The ideal candidate will be a strong problem solver, effective communicator, and proven mentor capable of leading development initiatives while ensuring code quality, scalability, and performance optimization.

Key Responsibilities

• Lead and contribute to multiple backend development projects ensuring high-quality delivery.
• Collaborate with business analysts, architects, and cross-functional teams to define technical specifications and gather requirements.
• Design and implement scalable, secure, and high-performance applications using Node.js and related frameworks.
• Develop detailed HLD (High-Level Design) and LLD (Low-Level Design) solutions.
• Mentor and guide junior developers, fostering knowledge sharing and growth.
• Participate in peer code reviews, ensuring adherence to best practices and coding standards.
• Optimize performance, concurrency, and scalability of applications.
• Implement CI/CD pipelines and ensure smooth deployment processes.
• Support and troubleshoot production issues, providing L3 support as required.
• Continuously research, evaluate, and integrate new technologies to improve applications and processes.
• Establish and enforce engineering best practices within the team.
• Actively participate in recruitment and talent-building initiatives.

Required Skills & Qualifications

• 5–10 years of strong professional experience in Node.js and frameworks like Express.js.
• Proficiency in MERN stack (preferred but must be heavy on Node.js).
• Strong understanding of multi-threading, concurrency, and performance optimization.
• Solid debugging, troubleshooting, and performance profiling expertise.
• Hands-on experience with source control systems (Git) and CI/CD environments.
• Familiarity with Agile methodologies (Scrum/Kanban).
• Strong knowledge of object-oriented and service-oriented application development.
• Excellent communication, leadership, and collaboration skills.
• Proven ability to work independently and in team settings with high ownership.

HUMAN HEROES MANAGEMENT SERVICES PVT.LTD.

JOB DESCRIPTION

Job Title: Admission Counsellor

Min Experience: 2-3 years

Gender: Female only

Qualification: Graduation and above

Key Responsibilities:

1. Counsel students and parents on academic programs, career options, and admission processes.

2. Provide guidance on college selection in NEET UG, application procedures, and eligibility criteria.

3. Conduct information sessions, workshops, and one-on-one counselling.

4. Build relationships with schools, colleges, and other stakeholders.

5. Manage leads, follow up with inquiries, and convert them into admissions.

6. Stay updated on admission trends, policies, and procedures.

Required Skills:

1. Excellent communication and interpersonal skills.

2. Strong counselling and advisory skills.

3. Ability to work in a fast-paced environment.

4. Good organizational and time management skills.

5. Ability to build relationships and networks.

Preferred Qualifications:

1. Experience in counselling (NEET UG), education, or sales

2. Knowledge of admission processes and academic programs.

We are seeking a detail-oriented and innovative Chemical Engineer. The ideal candidate will be responsible for designing, developing, and optimizing processes for manufacturing, ensuring safety, quality, sustainability, and efficiency. This role requires strong problem-solving skills and the ability to work in cross-functional teams to improve production systems.

Key Responsibilities:

• Design, develop, and implement chemical processes for production.
• Monitor and optimize plant operations to improve yield, reduce costs, and minimize waste.
• Ensure compliance with health, safety, and environmental regulations.
• Conduct research and feasibility studies to develop new products and processes.
• Collaborate with R&D, production, and quality teams to improve efficiency.
• Troubleshoot technical issues in manufacturing and propose solutions.
• Prepare and maintain technical documentation, reports, and SOPs.
• Implement best practices for sustainability and energy efficiency.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Chemical Engineering (or related field).
• Strong knowledge of chemical processes, thermodynamics, fluid mechanics, and reaction engineering.
• Experience with process simulation tools (e.g., Aspen Plus, HYSYS, MATLAB) is an advantage.
• Good analytical, mathematical, and problem-solving skills.
• Strong communication and teamwork abilities.
• Knowledge of safety standards and environmental regulations.

Experience: 2 to 4 years

CTC Offered: Upto 15lpa

Job Description:

1. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
2. Knowledge of REACT tools React Components designing, React-Bootstrap.
3. Experience with user interface design.
4. Experience with responsive and adaptive design.
5. Understanding of SEO principles.
6. Experience with browser-based debugging and performance testing software.
7. Excellent troubleshooting skills.
8. Good project management skills.

Interview Process:

1. Personal interview with Sr. Manager (Technical Round)
2. Personal Interview with HOD (Technical + Behavioural)

• Looking for candidates with good experience in a manufacturing firm with logistics / transportation functions
• Need experience with transport cost sheet along with logistics planning.
• Basic knowledge about transport management system, different truck types, transport automation and technology is essential

• He/She will be responsible for diagnostics in transportation and focusing on zero based clean sheet costing for transportation lanes
• He/She will solve transport / logistics cost sheet in logistics domain

Profile:-Email Marketing Executive

Experience:-1-5Years

Location:-Noida

Lead Target:-minimum 40Leads

IDS:-minimum 200ids

Key Job Responsibilities:

• You will proactively engage with both the senior stakeholders and co-founder to understand their business goals and help them to build an effective sales plan
• Develop and execute sales strategies and identify target sectors, responsible for agency sales and business development activities PAN India
• The role would be dynamic in nature and would include finding prospective clients, designing pitches, strategizing, planning, meeting prospects and closing deals independently
• Ability to put together large complex proposals that speaks to the client’s needs, concerns, and objectives
• Expert in creating sophisticated sales model/pipeline and running them for profitable business venture
• Should have experience with selling digital services like Website & Application Development and Design, Branding, Packaging & Publication Design and Digital Marketing end-to-end
• Analyze & prepare annual sales budgets, responsible for generating revenue collection, establish strategic plans to achieve maximum profits, and expand customer base through extensive marketing
• Ability to analyze and implement marketing strategies and develop sales initiatives
• Drive strategies to increase product & service awareness by observing the market, competitors, and industry trends as well as projections for the future
• Prospect for potential new clients, acquiring and maintaining healthy relationship with them
• Negotiating with stakeholders
• Must have prior experience in handling large & multiple accounts
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
• Submit weekly progress reports and ensure data is accurately entered

Forecast sales targets and ensure they are met by the team

• Producing concepts for layouts and developing these concepts based on feedback given
• Executing visual design stages from concept to final hand-off to engineers
• Finishing designs to a highly detailed, professional-level (p.s. keeping the design system guidelines intact)
• Creating wireframes when required (complete with annotation) for developers to implement
• Working with developers to communicate specs, ensuring correct implementation and working through any problems encountered
• Designing web, mobile and tablet friendly applications

Desired Candidate Profile

• 3-5yrs of experience and proven track record
• Strong portfolio to be presented and defended during the interview
• Experience using tools such as Photoshop, Sketch, Illustrator, InVision, Figma
• A proactive mindset with ability to communicate designs and new ideas in a logical and pragmatic manner
• A good listener and facilitator who knows how to facilitate constructive design discussions
• Open mind for criticism and harsh feedback as and when required
• Understanding of basic front-end languages like HTML5, CSS3 will be a plus (not a requirement)
• Experience working in agile teams, with developers and Product Managers    

Responsibilities:

• Your primary responsibility as a senior backend engineer will be to architect and develop a scalable and robust micro-services backend with strong Java, Spring(Boot), SQL, AWS/GCP.
• Experience being part of a software development team in an Agile/Lean/Continuous Delivery environment
• Be a key performer in a high-performance product engineering team

Qualifications:

• 2 to 4 years of overall IT experience. Most of this experience in Java (Core Java, Spring boot, Java collections, Java Multithreading)
• Should have experience designing database schemas - SQL and NoSQL.
• Exposure to frameworks like Spring, Hibernate, Play would be a plus
• Experience with microservices architecture would be beneficial.
• Working knowledge of any public cloud (AWS, GCP or Azure)
• Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, analytical tools, languages, or libraries
• Knowledge of container tech like Docker, Kubernetes would be a plus.
• Bachelor's Degree in Computer Science or Engineering.