11+ Senior management Jobs in Delhi, NCR and Gurgaon | Senior management Job openings in Delhi, NCR and Gurgaon
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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
Data Science
Machine Learning (ML)
Python
JavaJob Title -Data Scientist
Job Duties
- Data Scientist responsibilities includes planning projects and building analytics models.
- You should have a strong problem-solving ability and a knack for statistical analysis.
- If you're also able to align our data products with our business goals, we'd like to meet you. Your ultimate goal will be to help improve our products and business decisions by making the most out of our data.
Responsibilities
Own end-to-end business problems and metrics, build and implement ML solutions using cutting-edge technology.
Create scalable solutions to business problems using statistical techniques, machine learning, and NLP.
Design, experiment and evaluate highly innovative models for predictive learning
Work closely with software engineering teams to drive real-time model experiments, implementations, and new feature creations
Establish scalable, efficient, and automated processes for large-scale data analysis, model development, deployment, experimentation, and evaluation.
Research and implement novel machine learning and statistical approaches.
Requirements
2-5 years of experience in data science.
In-depth understanding of modern machine learning techniques and their mathematical underpinnings.
Demonstrated ability to build PoCs for complex, ambiguous problems and scale them up.
Strong programming skills (Python, Java)
High proficiency in at least one of the following broad areas: machine learning, statistical modelling/inference, information retrieval, data mining, NLP
Experience with SQL and NoSQL databases
Strong organizational and leadership skills
Excellent communication skills
PHP
Laravel
CodeIgniterAbout the company
SuperHuman Race is a technology start-up that offers measurement of 360 ̊ sustainability,
ESG and CSR automation, alignment with compliance requirements, and experiential
employee engagement. Our product is a category-creating technology implementation that
automates program management, compliance, and reporting including automated
reporting for international frameworks like GRI, GRESB, DJSI, CDP, etc.
We use data analytics, behavioral dynamics, good gaming, and impact blockchain to deliver
social purpose to companies while fulfilling their compliance requirements. This approach
has a demonstrated 4X return on profitability and generates tremendous Earned PR and
brand equity for corporates. Over 30% of our growing global clientele comprises Fortune
500 companies.
Our founding team brings 50+ years of leadership experience with Fortune 500 companies
in India & North America. Along with this, our high-performing diverse teams combine
experiences from more than 20 countries and a wide range of industries and disciplines
including aerospace, real estate, banking, social impact implementation, advanced
technology, manufacturing, sustainability, advertising, etc. Our work, as well as our
business practices, have been recognized as game-changing best practices by the United
Nations, the Commonwealth, NITI Aayog, Ministry of Earth Sciences (Government of India),
TERI, etc.!
We are an equal-opportunity employer - more than 50% of our business and technical
leadership roles are held by women.
We are looking for a PHP Developer responsible for managing back-end services and
the interchange of data between the server and the users. Your primary focus will be
the development of all server-side logic, definition, and maintenance of the central
database, and ensuring high performance and responsiveness to requests from the
front-end. You will also be responsible for integrating the front-end elements built by
your co-workers into the application. Therefore, a basic understanding of front-end
technologies is necessary as well.
Responsibilities
● Integration of user-facing elements developed by front-end developers
● Build efficient, testable, and reusable PHP modules
● Solve complex performance problems and architectural challenges
● Integration of data storage solutions
Skills And Qualifications
● Strong knowledge of Core PHP
● Understanding the fully synchronous behavior of PHP
● Understanding of MVC design patterns
● Intermediate to Advanced knowledge of MySQL, JavaScript, and AJAX
● Basic understanding of technologies such as HTML5, React.js, Node.js, and CSS3
● Knowledge of object-oriented PHP programming
● Evolved Understanding of accessibility and security compliance
● Strong knowledge of the common PHP or web server exploits and their
solutions
● Understanding fundamental design principles behind a scalable application
● User authentication and authorization between multiple systems, servers, and
environments
● Integration of multiple data sources and databases into one system
● Familiarity with the limitations of PHP as a platform and its workarounds
● Creating database schemas that represent and support business processes
● Proficient understanding of code versioning tools, such as Git
The Ideal Candidate will have:
● A graduate or postgraduate degree in Computer Science or IT Engineering
● 2+ years of work experience developing commercially successful web products
● Experience with analytics and process automation
● Attention to detail and a disciplined mind
● Extraordinary analytical and logical prowess
● Common Sense and Curiosity
EQUAL OPPORTUNITY EMPLOYER :
The SuperHuman Race is an equal opportunity employer and we highly value transparency.
Everything that matters in our decision-making process regarding this position is clearly
outlined in this job description
NodeJS (Node.js)
React.js
Javascript
AngularJS (1.x)
Vue.jsDesignation of the role: Sr. Software Engineer
Responsibilities
Translate designs and style guides into interactive user interfaces, ensuring
cross-browser compatibility, performance, and robustness.
● Deliver high-quality code that is maintainable and readable.
● Develop and maintain features using JavaScript frameworks such as Angular, React or
Vue.
● Create high performance, secure, responsive, clean and simple front-end built-in
collaboration and discussion with backend developers, designers, and product owners.
● Identify and establish best practices and frameworks keeping in mind parameters of
performance, responsiveness, security, maintainability, extensibility, and reuse.
Requirements
Passion for learning new things every day and a quick understanding of new concepts. Should have handson experience with node and react.js
● Experience in developing front-end components using Object-Oriented JavaScript,
HTML5, and CSS3.
● Understanding of web applications and how they work.
● Experience of full software development life cycle, and a good understanding of version
control systems like Git.
● Excellent time management, multi-tasking and communication skills.
Role Type: Full Time
Job Location: Noida/Hybrid
About Purplebox:
Purplebox is an engineering focussed staffing company which helps some of the best software
startups and product companies to hire and scale up.The founders come with more than a decade of
expertise in building software engineering teams for organisations in various domains such as
Enterprise, SaaS, eCommerce, and HFT in India, UK and US regions.
Responsibilities
The BDE would be reaching out to top software focussed startups and big public companies who are
aggressively hiring and then will attempt to convert those companies into clients.
Requirements
-Should have a dynamic attitude and must be ready to take on the challenges daily
-Should have Sales attitude
-Should have great communication skills (English and Hindi)
-Should be willing to travel
-Proficient in Google Sheets/Microsoft Excel
Qualifications
MBA with Sales/Marketing as Major
Perks:
-Decent Salary after the traineeship and opportunity to work with founders directly
-Client Site Travel perks and reimbursements related to food.
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
What you will do:
- Building exciting and high impact features for the small business community such as inventory management, billing, accounting, tax filing
- Having high user empathy, looking at the entire flow, taking care of all the edge cases and is creative in problem solving
- A customer-first approach - you must always think customer first and be absolutely unwilling to make compromises on customer experience.
- Past experience in creating products for small and medium businesses will be preferred
Adobe XDWe are looking for a UI/UX designer with minimum 4 years of hands-on experience in UI/UX designing.
Experience: 4+ years
Education: Bachelor’s/ Master’s degree/diploma preferably in graphics design or animation
Location: Delhi
Desired Candidate Profile:
- Excellent working knowledge of Adobe Photoshop/ Adobe Illustrator/ Sketch/ Adobe XD
- Hands on experience with prototyping tools like Invision, Justinmind or another
- Should be able to conceptualize and design creatives based on the requirements
- Knowledge of UX Design and Interaction Design
- Design clear, attractive and engaging websites & mobile apps
- Must be detail-oriented and have the ability to deliver on time and work under needs
- Must possess good sense of composition, typography, colour
- Keen eye for good design based on current trends and best practices
- Good understanding of Responsive Design development
- Good communication skills to be able to handle Indian & international clients
- Working knowledge of HTML5, CSS, Wordpress will be a plus
Javascript
HTML/CSSReact.jsOur vision is to transform K-12 learning by making it fun and personalized for every child globally and to prepare them for the skills required in 21st-century. With more than 30M+ students onboard, we are the fastest growing elementary math program in the United States. Backed by Accel Partners and many more prominent investors, SplashLearn has won almost all Ed-tech awards ranging from Stevie Award for best Ed-tech product, Tabby award for best business, Parents Choice Award, Best App Ever Award, and many others. We believe, this is just the beginning.
To help us get to the next stage and to reach 100M+ students worldwide, we are looking for highly motivated individuals with a passion for building high performing teams.
We are looking for passionate coders with expertise in web front-end development. As a part of the web dev team, you will be responsible for creating and enhancing all user-facing modules for our web applications. This is an opportunity to work on a product that has reached millions of users worldwide and continues to grow and to work in an enriching and dynamic environment.
Requirements :
- Did graduation from a tier 1/tier 2 college
- Has at least 2-4 years of experience in web development
- Proficient understanding of web markup, including HTML5, CSS3
- Has thorough knowledge and experience with javascript and jquery
- Has experience of server-side CSS pre-processing platforms, such as LESS and SAAS
- Experience with React Redux JS will be a plus
- Has an expertise in handling cross-browser issues
- Has experience with designing responsive web applications
- Excellent analytical and problem-solving ability
- Is capable of writing pixel perfect styles
- Is a team player capable of working in a demanding start-up environment
Good to have :
- Prior experience in CMS development, SEO practices & AMP pages
- Experience with website optimization tools
Culture at SplashLearn
At SplashLearn we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don- t want to have anything to do with that and are quietly typing away on their machines.
For more information about the company, please visit http://www.splashlearn.com
HTML/CSSJob Description
UX designers explore many different approaches to solving a specific user problem. Your broad responsibility will be to ensure that the product logically flows from one step to the next. You would be responsible for the overall feel of the product. You would be expected to define interaction models, user task flows, and UI specifications. Communicate scenarios, personas, end-to-end experiences, interaction models, and screen designs to stakeholders. Develop and maintain design wireframes, mockups, and specifications as needed.
Our team is composed of people passionate about product architecture, system design, algorithms, machine learning, big data analytics as well as some kickass developers.
Responsibilities:
- Create user-centric designs by considering customer feedback, and usability findings
- Use business requirements and customer research to assist in developing use cases, high-level requirements
- Conduct usability studies and put together detailed, structured analysis of issues and potential solutions.
- Design the UI architecture, interface, and interaction flow of web & mobile applications
- Develop conceptual diagrams, wireframes, visual mockups and prototypes
- Develop and maintain detailed user-interface specifications
- Develop process flows, wireframes, and mockups to effectively conceptualise and communicate high-level design strategies and detailed interaction behaviour
Qualifications
Requirements:
- Proven experience as a user experience designer, interaction designer or similar role
- A portfolio or samples of work demonstrating experience creating user-centric design solutions
- A thorough understanding of information architecture and interaction models.
- Awareness and understanding of design guidelines such as material design, flat design etc.
- Passion for learning and always improving yourself and the team around you
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience is a plus
- Knowledge of web based UI development technologies such as HTML5, JavaScript, JQuery, CSS etc. is a plus
Additional Information
PERKS
- Free breakfast, dinner and snacks at the office
- Monthly team outings, e.g., laser tag, paintball, football, trampoline etc.
- Quarterly team parties and annual offsite
- Company sponsored enrolment worth 40K annually to online learning resources like Coursera, edX etc.
- International trip vouchers for top performers
- Company sponsored asset purchase worth 50K
- Games in office - Mini golf, pool, foosball
- Regular tech seminars
Our hiring principles
- We don't care about the stack you've worked upon, we look good understanding of fundamentals.
- We look for depth in the work experience. Our tech stack consists of almost all the latest technologies and we expect people to learn fast and acquire sufficient depth.
- We look for people passionate about technology and are good team players.
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