11+ Senior management Jobs in Delhi, NCR and Gurgaon | Senior management Job openings in Delhi, NCR and Gurgaon
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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
.NET
C#
React.jsJob Summary:
We are looking for a skilled and motivated .NET Full Stack Developer with strong expertise in .NET Core, React, and Microservices architecture. The ideal candidate will be responsible for designing, developing, and maintaining scalable, high-performance applications while collaborating with cross-functional teams.
Key Responsibilities:
- Design, develop, and maintain web applications using .NET Core / ASP.NET Core and React.js
- Build and implement microservices-based architecture for scalable systems
- Develop and consume RESTful APIs
- Collaborate with UI/UX designers to implement responsive and user-friendly interfaces
- Ensure code quality through unit testing, code reviews, and best practices
- Work with databases such as SQL Server / NoSQL databases
- Optimize applications for maximum speed and scalability
- Participate in Agile ceremonies like sprint planning, stand-ups, and retrospectives
- Troubleshoot and debug production issues
Required Skills:
- Strong experience in C#, .NET Core, ASP.NET Core
- Hands-on experience with React.js, JavaScript, HTML, CSS
- Solid understanding of Microservices architecture
- Experience in building and consuming REST APIs
- Knowledge of Entity Framework / ORM tools
- Experience with SQL Server / PostgreSQL / MongoDB
- Familiarity with Git / version control systems
- Understanding of design patterns and clean architecture
React.js
Javascript
Java1. Coding using JSX
2. Applying data structures and algorithms and code in javascript
3. Implementing the front-end logic that defines the behavior of the visual elements of a web application
4. Being responsible for connecting this with the services that reside on the back-end
5. Working alongside other front-end web developers who specialize in markup and styling
.NETC#Title : .Net Developer with Cloud
Locations: Hyderabad, Chennai, Bangalore, Pune and new Delhi (Remote).
Job Type: Full Time
.Net Job Description:
Required experience on below skills:
. Experience with MS Azure: App Service, Functions, Cosmos DB and Active Directory
· Deep understanding of C#, .NET Core, ASP.NET Web API 2, MVC
· Experience with MS SQL Server
· Strong understanding of object-oriented programming
· Experience working in an Agile environment.
· Strong understanding of code versioning tools such as Git or Subversion
· Usage of automated build and/or unit testing and continuous integration systems
· Excellent communication, presentation, influencing, and reasoning skills.
· Capable of building relationships with colleagues and key individuals.
. Must have capability of learning new technologies.
Java|
· Oversee the workflow and the workforce involved in the entire software development process · Responsibilities include creating strategies for optimal performance, coordinating with different teams and departments to identify strengths and weaknesses, implementing training and workshop programs, and liaising with external agencies, including key clients |
- Key Accountabilities
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Application Development · Pioneer and drive Agile development practices, leading sprint teams and backlogs · Provide guidance to the team and ensure they adhere to development standards · Ensure team structure is optimized, and resources managed, to facilitate efficient project delivery - seamlessly integrate, mentor, and manage internal (remote) and external teams (contractors), continually monitoring quality and effectiveness · Innovation and product development – generate and facilitate ideas development, requirement gathering and user evaluation to continually develop new and exciting features and value add services · Balance competing priorities – have a good understanding of software technical debt and ensure we've got the right balance between paying it down, delivering new projects and offering outstanding customer support · Create and/or refine lean processes to ensure effective, scalable, and profitable workflows – identify and analyze problems and implement solutions. Ensure consistent and iterative delivery of high-impact, high-quality work · Ensure that the business objectives and customer requirements are at the heart of all processes and projects · Take part in deep-dive troubleshooting exercises - drive technical post-mortem discussions to identify the root cause of complex issues and implement appropriate solutions Designers & Developers · Manage a team that designs, develops, troubleshoots, and debugs software and is the go-to team for all aspects of maintenance starting with resolving software bugs, managing delivery of software and working on customer escalations · Work with product managers, designers & developers to translate internal and external customer and market requirements into a system, product, and technology roadmaps Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new application upgrades or transformation are compliant with current applications, commercials involved in their upkeep and overlook the future need of applications and their upgrades from software development perspective · Ensure availability of in-house applications to business/ functional users as per requirement · Ensure that in-house application related incidents, events, problems, and service requests get closed in an efficient, consistent manner per the committed SLAs
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- Skills Required for the role
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Strong leadership capabilities |
Excellent client/customer service mindset
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Excellent written, interpersonal, and verbal communication skills |
Project Management and Delivery skills
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IT Product development knowledge |
Analytical and inquisitive, with excellent attention to detail
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Strong stakeholders’ management skills |
Ability to multi-task and stay organized in a dynamic work environment
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Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
As a Graphic Designer & Video Editor, you will support the marketing team by creating materials that advance our communications efforts.
What you will do:
- Designing visual content for digital applications
- Designing and layout of materials for internal communications and engagement
- Editing YouTube videos
- Designing and layout of essential business materials
- Creating infographics and presentation materials to simplify the communication of complex concepts and data
- Editing video clips for use on social media platforms
- Working autonomously and developing high-quality concepts with minimal instruction
- Managing timelines and prioritizing of workload and knowing when to ask for direction
- Assisting team in developing and executing communications plans
- Providing technical support for design- and video-related efforts
- Optimizing graphics and video content for social media platforms
- Maintaining organized content files and helping to organize and archive existing video and graphics files
- Other duties as assigned
What you need to have:
- Strong visual communications skills, including the ability to communicate complex concepts and data through images
- Familiarity with best practices for graphics and video content on social media platforms (YouTube, Facebook, Twitter, Instagram)
- Freshers can also apply. Portfolio displaying samples would be a must
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Monitoring room sales and improving sales technique
- Answering questions about property facilities/services and room accommodations
- Handling inquiries and obtaining correct information regarding details of reservation
- Confirming and processing reservation requests
- Ensuring all information pertaining to reservations are properly taken and entered into the system
- Overseeing accuracy of room blocks, reservations, and group market codes
- Keeping up to date rooms available for sale and any changes in hostel room rates
- Helping maximize room sales by upselling through different packages
- Maintaining and updating all room reservation transactions, room availabilities
- Handling group bookings as well as end to end reservations processes
- Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met
Desired Candidate Profile
What you need to have:- Experience in voice and email process both
- Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)
React.jsJavascript
HTML/CSSJob Description
SDE-II (FE)
Responsibilities
- Gather functional requirements from product management/UX teams and translate requirements into technical specifications to build robust, scalable, supportable solutions
- Serve as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance.
- Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration and performance.
- Manage resources on multiple technical projects and ensure schedules, milestones, and priorities are compatible with technology and business goals.
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Requirements
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of AngularJS, ReactJS
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of git
- Good understanding of SEO principles and ensuring that the application will adhere to them.
- BTech/BE Equivalent.
- 3-5 years of experience
Swift
iOS App Development
Objective C
JavascriptHTML/CSSReact.js
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