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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
Job Description
As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation.
In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives.
The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects.
Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.
- Create & manage project plans
- Define project schedules, allocate resources and monitor progress
- Align project objectives with company goals, and make sure the project team is clear on objectives
- Help project team with the design and development of tasks
- Lead process of issue identification and resolution
- Monitor and manage scope alongwith documentation Manage all documentation
- Foster partnership with customers/stakeholders/sponsors
Key requirements
- B.Tech in Computer Applications, IT, MCA or related field is a must
- At least 3 years of supervisory experience in managing teams
- Clear thought process, planning and forecasting skills will be required
- Excellent Verbal and written communication skills
- Prior experience of working with a digital agency/IT Services firm is a +
- Experience of US/North America projects in addition to India is a +
GrowVation is hiring Full Stack Developer
GrowVation is hiring for a full-cycle enterprise software development company that provides Business Intelligence, Enterprise Portals, and Mobile Solutions.
We are actively seeking a talented Full-Stack Web Developer with a background in Javascript frameworks, like React.js, React Native, Node.js.
Required Background:
- At least 5 years of web server development experience and/or experience building client-side web applications
- Knowledge of, or practical experience with, React/Angular, Backbone.js, or comparable MVC Javascript framework
- Practical experience with Node/Express or similar backend stack
- Knowledge of relational database dialects (MySQL, SQLite, PostgreSQL) or No-SQL database like MongoDB or similar DB management systems
- Experience with cloud deployment services (Heroku, AWS, GCP, Azure)
- Solid understanding of UI implementation, with emphasis on mobile-first responsive design
- Experience with standard front-end web technologies HTML, CSS, jQuery, JSON, AJAX.
- Knowledge of, or experience with API design and deep understanding of REST principles, with emphasis on engineering scalable, simple server-side applications
- Experience working in Linux server environments
- Experience with Sass/LESS CSS preprocessor
- Familiarity with version control systems (Git, SVN, etc.)
- Experience working in teams and reviewing/managing code using GitHub
- Knowledge of, or experience working as part of an agile team using Kanban, Scrum, etc.
- Excellent written, verbal, and interpersonal communications skills
- Ability to work well independently and as part of a team
- Ability to multitask and prioritize in a dynamic environment
- Strong troubleshooting and analytical skills; detail-oriented
- Excellent proactive communications and planning skills
Role and responsibilities:
- Design the overall architecture of the web application.
- Reviewing/creating code, designs, specs, documentation, and test plans
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization.
- Document your work. Represent your code graphically for strategy meetings.
- Understanding and implementation of security and data protection
Must have skills: React.js, Angular, Node.js, MongoDB, Verbal and Written Communication
No. of vacancies: 1
Location: Noida
Work from Home (till): January 2022
Experience: 4 - 6 years
CTC Range: 8 - 15 LPA
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Developing UI mockups and prototypes that clearly illustrate how sites and apps function and look like
- Creating original graphic designs (e.g. images, sketches, tables, etc)
- Identifying and troubleshooting UX problems (e.g. responsiveness)
- Adhering to style standards on fonts, colors, and images
- Creating attention-grabbing designs aimed at multiple target audiences B2C
Desired Candidate Profile
What you need to have:- Minimum 3 years of experience as a UI/UX designer
- Character making and image solving capabilities
- Proficiency in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
- Basic HTML5, CSS3, and JavaScript skills are a plus
- Knowledge of UI/UX of responsive websites
- Portfolio of design projects
- Influencing the direction of our marketing team and the business at large by informing strategy research, innovation, suggesting, testing, and utilizing the latest and greatest approaches and tools in the space.
- Partnering with outside agencies to amplify successes and results
- Optimizing content, site structure, link architecture, and our growing brick & mortar footprint to improve 1st page ranking
- Increasing and constantly iterating the communication streams and alignment cross functionally that ensure SEO efforts are understood, well-supported, and successful at the enterprise level
- Nurturing a world class, engage, and high-performing SEO function & team
- Contributing thought partnership, positive influence, and subject matter expertise to the Marketing leadership team as well as peer groups across the organization
What you need to have:
- MBA - Marketing or in related Stream from good college is preferred. (tier 1 colleges not mandatory)
- 6 - 10 years of success in Marketing with strong track record and technical knowledge of SEO latest practices
- Demonstrated success within B2C/ D2C/ Media/ EdTech/ Fintech/ Ecommerce businesses
- Obvious and insatiable curiosity and learning agility
- Proven agility to move between simultaneous projects, challenges, and priorities
- Experience collaborating across teams, functions, and initiatives
- A strong drive to identify and act on improvement opportunities
- A head for business and a heart for people
- 1 - 3 years of experience in Automation Testing.
- Must have experience working with Automation Testing and Basic manual, POSTMAN, API Testing, Mobile Testing and Jmeter.
- Good understanding of SLDC and STLC
- Design, write and execute detailed test Cases for web and mobile application
- Contribute ideas to improve our QA processes and best practices based on your extensive experiences.
- Work with development team to understand the underlying technology to improve the authored test cases.
- Execute the test cases and ensure that the product is adhering to the functional specs authored.
- Hands on Experience in Mobile Application (Android/IOS) end to end testing,
- functional and UI Testing
- Responsive Testing
- Experience using defect management tool
- Excellent Logical and Reasoning thinking must
- Excellent communication is a must
As a Mobile developer, you’ll collaborate with internal teams to develop functional mobile applications, while working in a fast-paced environment.
Ultimately, you should be able to design and build the next generation of our mobile applications.
Responsibilities
-Support the entire application lifecycle (concept, design, test, release and support)
-Produce fully functional mobile applications writing clean code
-Gather specific requirements and suggest solutions
-Write unit and UI tests to identify malfunctions
-Troubleshoot and debug to optimize performance
-Design interfaces to improve user experience
-Liaise with Product development team to plan new features
-Stay up-to-date with new technology trends
Requirements
-Proven work experience as a Mobile developer
-Demonstrable portfolio of released applications on the App store or the Android market
-In-depth knowledge of at least one programming language like Swift and Java & flutter
-Experience with third-party libraries and APIs
-Familiarity with OOP design principles
-Excellent analytical skills with a good problem-solving attitude
-Ability to perform in a team environment
-Any Graduate
2. Court Appearance for RERA
3. Contract management
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