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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
● Work on a disruptive product that’s still in its early stage
● Be responsible for the development and maintenance of the Buyer app
aimed at a vast number of diverse Android devices.
● Translate designs and wireframes into high-quality code
● Ensure the best possible performance, quality, and responsiveness of the
BUYER app.
● Mentor other engineers, defining our technical culture and helping to build a
fast-growing team
You should apply if you:
● possess 2+ years of experience in product development, architecture, and
design.
● Experienced in Java or Kotlin
● Constantly learning and looking for ways to improve yourself and the
processes around you.
● Have strong knowledge of Android SDK, different versions of Android, and
knowhow to deal with different screen sizes
● Proficient with restful API to connect Android applications to back-end
services
mentor and support other team members by doing code reviews and apply your
experience in process and technical leadership.
● work in agile team environments and are a self-starter, conscientious member of
the team.
● Good in pixel-perfect implementation of Design
Key Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
--Responsibilities--
- Translate designs and wireframes into high quality code
- Design, build, and maintain high performance, reusable, and reliable Java code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
--Skills--
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices Experience with offline storage, threading, and performance tuning
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- Understanding of Google’s Android design principles and interface guidelines Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration
Our client is India's leading digital care ecosystem for chronic condition management. They are a one stop shop catering to all needs from tracking fitness levels to managing diet, to consultation with doctors and health coaches. They combine real-time monitoring through their IoT-connected devices and app ecosystem to provide AI-driven personalized insights and proactive intervention by doctors and health coaches to patients with chronic conditions.
This revolutionary startup was named in Forbes Asia’s inaugural ‘100 to watch and is backed by renowned investors. They are backed by some of the best VCs and investors in India, and with their most recent fund-raise of $5.7 million, they are on track to expand beyond India into ASEAN countries as the first stage of their global expansion.
What you will do:
- Managing various accounting transactions of the company by preparing and maintaining financial records and financial statements
- Managing various accounting activities which include, but not limited to, reconciliation of bank statements, accounts receivable, accounts payable, calculation of taxes and filing tax returns etc
- Preparing and involving in budget forecasts
- Overseeing and Implementing accounting systems and processes and also communicating any technical issues related to the same
- Reviewing and handling monthly, quarterly and annual closings
- Preparing financial reports, in regular intervals, to facilitate decision-making
- Overseeing and managing the expenses and budgets of the company
- Ensuring compliance of relevant Government rules, laws and regulations
Desired Candidate Profile
What you need to have:- CA is a must and relevant work experience of 3 – 5 years is also required
- Advanced MS Excel skills as well as strong knowledge and experience in Tally
- Experience in providing financial advice
- Good communication and analytical skills
- Attention to detail
- Experience of maintaining highly confidential data
Location: Noida
Roles and Responsibilities:
Expertise in JavaScript, React JS, React Native, Redux with enterprise grade mobile app
development experience.
Knowledge of industry best practices in React Native implementation.
Firm grasp of the JavaScript and TypeScript language and its nuances, including
ES6+syntax
Knowledge of functional or object-oriented programming
Familiarity with native build tools, like XCode, Android Studio
Understanding of REST APIs, the document request model, and offline storage
Specific hands-on knowledge in following:
a. Styling with React Native
b. App Authentication
c. Pre-built components usage
d. Third-party plugin usage, Redux, Handling Data, Hooks
e. Code Reuse in React
We are now looking to onboard an exceptional Fullstack Developer on our team. They will be an integral part of our technology function and work on challenging, cutting-edge problems, and contribute to the solution design and development for various software systems and subsystems. They will develop new and interesting products for our B2B users and will work with the best minds in the industry.
Please apply if you have:
- 2-5 years of work experience, preferably in a startup
- An engineering degree preferably, from a top-tier school (or equivalent experience)
- Hands-on experience in developing end-to-end applications using Node.Js, ReactJs,
- Knowledge of HTML/CSS, web standards, best practices
- Experience of working with databases - MySQL, MongoDB
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- An experience in writing clean, semantic code with cross-browser compatibility in mind
- Proficient understanding of code versioning tools, such as Git/SVN
- Excellent coding and debugging skills
- A passion and the ability to make beautiful, smooth, delightful web experiences
- A Will-Do attitude
We have:
- A team of aces, from top-tier schools and startups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative and implementable ideas
- An open work culture
We offer:
- Competitive salary
- Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them in the future.
- ESOPs
Hiring process:
- Shortlist
- Intro call of 15min
- 1-2 Tech rounds
- HR round
- Offer rollout
If this is something that interests you, let's talk.
Duties and Responsibilities:
Contribute to and influence the direction of social media strategy
- Design and execute marketing campaigns
- Analyze and report on the search performance
- Provide an SEO perspective on content creation and social media
- Improve the SEO of all company sites
- Analysis of competitor campaigns
- Regular KPI reporting
- Work closely with the SEO, online marketing and affiliate marketing teams to help coordinate all integrated online output.
Should be able to work on Designing tools like Canva, Adobe Photoshop, Lightroom, and other digital marketing designing tool.
Website- http://cloudologic.com





