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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
A leading company who makes multilingual conversational chatbots. Their platform uses real-time insights and cues to help users improve their experience
React.js
Redux/Flux
JavascriptWe are looking for a skilled Sr. React.js Developer to join our front-end development team. In this role,
you will be responsible for developing and implementing user interface components using React.js
concepts and workflows such as Redux, Flux, and Webpack. Someone with great communication &
managerial skills to handle a team and can interact with the designers, developers , stakeholders in order
to avail interactive and scalable sites.
Key Attributes you need to possess: -
- Prioritization- Should have a strong work ethics and show up on time at sessions with excellent skills
in predicting the amount of time needed to plan, coordinate, and perform on a task or manage their clients
as and when required.
- Quick Learning Ability- You should be an amazing self-learner who has the ability to learn new
technology on their own and is not threatened by new technologies. Someone who has an ability to pull
various bits of information and to process information on the fly with good logical and analytical skills.
- Deep and Broad Technical Experience- Someone who is able to hit the ground because they already
know the right technology.They should be able to meet coding principles and write code that is readable
and commented-on where appropriate.Through incorporating their cognitive abilities and extensive
industry experience, they are able to find optimal solutions easily.
- High-End User Focus-A good programmer does what they are asked to do, while a great programmer
thinks of the end user of the software and works to solve problems within the organization’s
capabilities.Someone who knows the functionality they’re creating is of high value.
- Business Acumen- Should have a great eye for Business acumen as the product build will be exposed to
millions of customers on-brand digital assets hence giving you exposure for handling a large user base in
a live environment.
- Collaborative- Someone who is able to collaborate with the junior frontend teams, to mentor them and
to guide them through proper execution of their tasks and can interact with the designers, developers ,
stakeholders in order to avail interactive and scalable sites.
Typical work week look like:-
- Meeting with the development team to discuss user interface ideas and applications.
- Handling a team of Junior frontend developers and guiding them for the proper execution of their tasks.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly-responsive user interface components using React concepts.
- Writing application interface codes using JavaScript following React.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
Our ideal candidate should have:-
- 4+ years of relevant experience in a Tech Startup
- Previous experience working as a React.js Developer.
- A solid grounding in Computer Science fundamentals (based on a BE/BTech or MS in Information
Technologies/Computer Science)
- Strong proficiency with JavaScript and ES6.
- Strong understanding of web markup, including HTML5, CSS3.
- Proficient understanding of React & Redux and also having familiarity with RESTful APIs & Git.
What you can expect from Company:-
- Passion & happiness in the workplace with great people & open culture with amazing growth
opportunities.
- An ecosystem where leadership is fostered which builds an environment where everyone is free to take
necessary actions to learn from real experiences.
- Chance to work on the cutting edge of technology.
- Freedom to pursue your ideas and tinker with multiple technologies- which a techie would definitely
enjoy!!
If you have outstanding programming skills and a great passion for developing beautiful, innovative
applications, then you will love this job
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.
This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
- Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
- Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.
Requirements:
- Education: Post Graduate (MBA preferred).
- Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
Skills:
- Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
- Strong vendor management and negotiation skills, including SLA adherence.
- Knowledge of telecom and data center infrastructure operations and relevant security standards.
- Ability to design and optimize operational workflows and SOPs.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
- Strong communication and analytical skills.
- Experience of working with ticketing systems.
- Basic project management skills.
- Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
- Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Location: Candidates must be based in Delhi/NCR.
Other Requirements:
- Willingness to work flexible hours and roster-based shifts (including Sundays).
- Comfortable with a 6-day workweek.
- Location: Work-from-office (Noida, Sector 2).
- Willing to travel to data centers across India when needed.
- Flexibility in communication with both technical and non-technical stakeholders.
- Proactive and solution-oriented approach to challenges.
Benefits:
- Competitive salary aligned with industry standards and experience.
- Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
- Exposure to strategic and high-impact operational roles across telecom and data center verticals.
- A dynamic and collaborative work environment with growth potential.
- On-the-job learning in telecom regulations, infra compliance, and vendor governance.
- Potential for growth within the organization.
- Exposure to new and innovative technologies in the telecom and data center space (if applicable).
- Specific training opportunities in telecom regulations or technologies (if applicable).
Skills:
Experience with Cassandra, including installing configuring and monitoring a Cassandra cluster.
Experience with Cassandra data modeling and CQL scripting. Experience with DataStax Enterprise Graph
Experience with both Windows and Linux Operating Systems. Knowledge of Microsoft .NET Framework (C#, NETCore).
Ability to perform effectively in a team-oriented environment
Responsibilities:
- Collaborate with stakeholders to understand business objectives, processes, and requirements.
- Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement.
- Gather, document, and prioritize business requirements using techniques such as interviews, workshops, and surveys.
- Analyze data to identify trends, patterns, and insights that can inform decision-making and drive business outcomes.
- Develop and maintain documentation, including business process models, use cases, user stories, and requirements specifications.
- Work closely with cross-functional teams to ensure alignment between business needs and technical solutions.
- Facilitate meetings, workshops, and presentations to communicate findings, solicit feedback, and drive consensus among stakeholders.
- Collaborate with developers, designers, and QA analysts to ensure successful implementation and testing of solutions.
- Monitor and evaluate the performance of implemented solutions, and recommend adjustments or enhancements as needed.
- Stay updated on industry trends, best practices, and emerging technologies related to business analysis and process improvement.
Requirements:
- Bachelor's degree in Business Administration, Management Information Systems, or related field.
- Proven experience as a Business Analyst or similar role.
- Strong analytical skills, with the ability to gather and interpret data from multiple sources.
- Proficiency in business analysis techniques, such as process modeling, data analysis, and requirements elicitation.
- Excellent communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders.
- Solid understanding of project management principles and methodologies.
- Experience with business analysis tools and software (e.g., Microsoft Visio, Jira, Confluence) is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Certification in business analysis (e.g., CBAP, PMI-PBA) is preferred but not required.
- Working with a team of thinkers and doers to bring a mix of marketing expertise and business understanding and creativity.
- Developing marketing campaigns that help achieve the business objectives and increase ROI of the brand.
- Outlining target audience segments, key geographies, funnel planning and product positioning.
- Establishing social media marketing goals and associated budget allocation for each channel (taking into account CPM, CPE, CPL, ROAS), laddering up to a cohesive paid social marketing strategy.
- Presenting, or overseeing presentation of final concepts, and obtaining approvals from the leadership team
- Tracking social media data to make analysis.
- Researching competition, investigating benchmarks and providing suggestions for improvement of campaigns.
- Collaborating with the design, paid media ads and sales departments.
- Overseeing 3rd party partners and platforms that assist in driving valuable scale for our business.
- Leading the team and training them on the latest social media trends and best practices.
What you need to have:
- MBA in Marketing or in relevant stream from good college (Tier 1 not required)
- Possessing a natural eye for good design
- Result-driven social marketing experience and a strong creative + analytical background.
- Ability to execute dynamic campaign ideas that connect with the target audience.
- 3+ years of full-time experience in digital marketing/ social media marketing role
- In-depth knowledge of Social Media platforms, Facebook Ads, Microsoft Office and other industry standard advertising and optimization platforms.
- Deep understanding of ad formats, audience segmentation, remarketing audiences and growing trends in social media.
- Exceptional organizational, budgetary and time management skills
- Strong analytical skills with ability to identify trends and provide action oriented insights.
- Excellent interpersonal, verbal and written communication skills.
- Ability to collaborate and work cross-functional teams.
JavascriptReact.js
Amazon Web Services (AWS)We are looking to hire a Full-time, Remote (India) Frontend engineer to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world-class product and deliver at high speeds with high quality.
Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, want some quiet time every day, want to make a difference, values work-life balance, and enjoy life outside work.
Experience - At least 5 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.
Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical frontend standpoint working closely with backend engineers and designers
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company
General Skills Needed -
- Create state-of-the-art user experiences including complex dashboards, pdf reports, complex graphs delivering the end-to-end implementation all the way to the user
- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable working on CI/CD pipelines, cost-effective cloud deployment strategies. AWS experience highly preferred
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside
Technical Skills Needed -
- Expert level knowledge in JavaScript, HTML, CSS, and modern web development standards and frameworks (React preferred/Angular/Vue/etc)
- Expert level knowledge in the appropriate frameworks
- React (preferred), Angular, Vue, or other modern frontend frameworks
- Integrating with Rest APIs
- PostgreSQL, MySQL, any NoSQL or other database technology
- Expertise in data presentation and reporting - creating beautiful reports and graphs in the UI based on the data collected by the backend
- Must have a great level understanding of various frameworks on authentication and authorization, billing and metrics
- Must have some knowledge in creating cost-efficient and scalable cloud deployments (AWS preferred) and be ready to learn
- Expert level knowledge in industry-standard design patterns and tools
Javascript
PHP
HTML/CSS
BootstrapReact.js-
To handle the full development cycle.
-
To be responsible for timely releases of the projects.
-
To have knowledge of server AWS.
-
Knowledge of W3C standards and best practices.
-
Experience in working on Linux (Installing and configuring packages like apache, Nginx, virtual hosts, etc)
-
Ability to translate business requirements into system design and perform as per the needs
-
Knowledge of Git.
NodeJS (Node.js)Javascript
Python
MongoDBFull Stack Engineer - I / II / III
Radical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad.
As a Full Stack Engineer at Radical, you will:
- Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
- Write code on the front-end, the back-end and anything it takes to solve the problems and delight users both internally and externally
- Build systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
- Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail
We’re looking for someone who has:
- Familiarity and experience with writing working, well-documented and well-tested code in at least two of the following: React/Redux (preferred), NodeJS (preferred), Golang and Python
- Proficiency in the features of the language they are using, with knowledge of standards and best practices (Eg: ES2015 and above, Python 3.5 and above, Node v10)
- Hands on experience with at least one large scale application framework that interfaces with databases and deals with at least 20 million rows of data
- Knowledge of databases, and familiarity with schema design in at least one NoSQL database (eg: MongoDB) and at least one relational database (eg: Postgres).
- Experience integrating with a wide variety of external tools and services
- Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)
It’s not essential, but great if you have:
- An established track record of building systems from scratch
- Experience with microservices and decomposition of monolithic architectures
- Proficiency in automated tests
- Proficiency with the linux ecosystem
- Experience in deploying systems to production on cloud platforms such as AWS
- Experience in TypeScript
- Meaningful open source contributions
The position is open now, and we are onboarding immediately.
Please reply to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates: it can be an interesting hobby project that you’ve self-hosted, a research paper that’s been published, a collection of blog posts you’ve written, a repository you maintain, or your contributions to a major library.
Radical is based out of Delhi NCR, India, and we look forward to working with you!
We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.
PHPJavascript
jQuery
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