11+ Senior management Jobs in Delhi, NCR and Gurgaon | Senior management Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

About US:-

We turn customer challenges into growth opportunities.

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners. Be a part of an Awesome Tribe

Experience Range: 6-10 Years

Role: Fullstack Technical Lead 

Key Responsibilities:

• Develop and maintain scalable web applications using React for frontend and Python (fast API/Flask/Django) for backend.
• Work with databases such as SQL, Postgres and MongoDB to design and manage robust data structures.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and fix bottlenecks and bugs.

·       Others: AWS, Snowflake, Azure, JIRA, CI/CD pipelines  

Key Requirements:

• React: Extensive experience in building complex frontend applications.
• Must to Have: Experience with Python (FAST API/ FLASK/ DJANGO).
• Required cloud experience – AWS OR Azure
• Experience with databases like SQL Postgres and MongoDB.
• Basic understanding of Data Fabric – Good to have
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.

What We Offer 

•  Professional Development and Mentorship.
•  Hybrid work mode with remote friendly workplace. (6 times in a row Great Place To Work Certified).
•  Health and Family Insurance.
•  40+ Leaves per year along with maternity & paternity leaves.
•  Wellness, meditation and Counselling sessions.

• Mandatory - Hands on experience in Python and PySpark.

• Build pySpark applications using Spark Dataframes in Python using Jupyter notebook and PyCharm(IDE).

• Worked on optimizing spark jobs that processes huge volumes of data.

• Hands on experience in version control tools like Git.

• Worked on Amazon’s Analytics services like Amazon EMR, Lambda function etc

• Worked on Amazon’s Compute services like Amazon Lambda, Amazon EC2 and Amazon’s Storage service like S3 and few other services like SNS.

• Experience/knowledge of bash/shell scripting will be a plus.

• Experience in working with fixed width, delimited , multi record file formats etc.

• Hands on experience in tools like Jenkins to build, test and deploy the applications

• Awareness of Devops concepts and be able to work in an automated release pipeline environment.

• Excellent debugging skills.

Responsibilities 

Design, implementation and delivery of solutions.

Solving new problems and address any issues regarding the architecture and performance. 

Focused on understanding customer needs and anticipate the changing business and technology landscape. 

Collaborate with teams from various verticals within and outside the company.

Qualifications 

2-5 years of Software Engineering experience in Node.js and React. 

Proven experience in architecting performant, complex application on web or mobile applications. 

Knowledge of end to end Software development life cycle.

Ability to work individually or in teams and mentor new developers to the team.

Strong knowledge of computer science, algorithms and design patterns. 

A degree in Computer Science or related field, or equivalent industry experience.

We are a fast-growing startup based in Gurgaon, and have just raised our Pre Series A! We are happy to offer the right compensation, the right ESOPs, and the right freedom and autonomy to the right candidate! 

We are looking for a Senior Backend Developer to take our product to the next level. 

* Development with NodeJS and front-end languages/frameworks (jQuery, ReactJS/AngularJS, CSS3, HTML5)
* 4+ years of SQL experience (MySQL preferred)
* Experience developing RESTful Web Services, Web APIs, and micro-services.
* Integrating with a third-party system via RESTful APIs.
* 4+ years of solid experience with SQL and NoSQL-based solutions.
* Experience with AWS deployments.
* Troubleshoot and resolve issues in production and non-production environments.
* Ability to write clean, modular, reusable code (using design patterns) and experience with a unit-test-driven approach to development.

* Familiarity with Elasticsearch is an advantage
* Experience with Redis is an advantage

Who Are We

A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.

ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.

WHY US

• Join top AI company
• Grow with your best companions
• Continuous pursuit of excellence, equality, respect
• Competitive compensation and benefits

You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.

To learn more about how we work, please check out

https://www.orbo.ai/">https://www.orbo.ai/.

We are looking for programmers with a keen eye for design for the position of front end developer. Front end developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency, and maintaining brand consistency across all web pages, among other duties.

Front end developers are required to work in teams alongside back end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

Experience: 2 years and more

CTC: 6 - 15 LPA

Skills Required: Angular,React, Javascript, HTML/CSS

• Determining the structure and design of web pages.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design.

• Degree in computer science or related field.
• Understanding of key design principles.
• Proficiency in HTML, CSS, JavaScript, and jQuery.
• Understanding of server-side CSS.
• Experience with graphic design applications such as Adobe Illustrator.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.

Our perfect candidate is someone that:

• is proactive and an independent problem solver
• is a constant learner. We are a fast growing start-up. We want you to grow with us!
• is a team player and good communicator

What We Offer:

• You will have fun working with a fast-paced team on a product that can impact the business model of E-commerce and BFSI industries. As the team is small, you will easily be able to see a direct impact of what you build on our customers (Trust us - it is extremely fulfilling!)
• You will be in charge of what you build and be an integral part of the product development process
• Technical and financial growth!

POSITION SUMMARY

Essential Skills & Key Responsibilities

• Expertise in P2P domain which includes Procurement and Account Payables and Fusion
• P2P functional implementation experience including Interfaces & RICE objects with other legacy applications.
• Leading the business analysis capability in the procurement space, building excellent business connect, influencing and negotiating between tech and business.
• Capture & clarification of business requirements through a range of analysis techniques for the Business (data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
• Function as a techno-functional resource and assist in designing solutions for business
• Understand the business data in depth, analyse key performance indicators and use the same to analyse the requirements further
• Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
• Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
• Identify options for potential solutions and assessing them for both technical and business suitability/feasibility
• Working with business to capture & clarify business requirements & support business & technology teams in data analysis, in UAT phase etc.
• Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
• Driving user acceptance criteria with the customer
• Aware of the AGILE terminologies and should have knowledge of AGILE tools like JIRA, Confluence etc.
• Basic knowledge of PL/SQL for data querying & analysis will be an added advantage.
• Exposure to MS Office products like Visio and Excel