11+ Senior management Jobs in Delhi, NCR and Gurgaon | Senior management Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

🚀 Hiring: Data Engineer | GCP + Spark + Python + .NET |

| 6–10 Yrs | Gurugram (Hybrid)

We’re looking for a skilled Data Engineer with strong hands-on experience in GCP, Spark-Scala, Python, and .NET.

📍 Location: Suncity, Sector 54, Gurugram (Hybrid – 3 days onsite)

💼 Experience: 6–10 Years

⏱️ Notice Period :- Immediate Joiner

Required Skills:

• 5+ years of experience in distributed computing (Spark) and software development.
• 3+ years of experience in Spark-Scala
• 5+ years of experience in Data Engineering.
• 5+ years of experience in Python.
• Fluency in working with databases (preferably Postgres).
• Have a sound understanding of object-oriented programming and development principles.
• Experience working in an Agile Scrum or Kanban development environment.
• Experience working with version control software (preferably Git).
• Experience with CI/CD pipelines.
• Experience with automated testing, including integration/delta, Load, and Performance

Who Are We

A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.

ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.

WHY US

• Join top AI company
• Grow with your best companions
• Continuous pursuit of excellence, equality, respect
• Competitive compensation and benefits

You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.

To learn more about how we work, please check out

https://www.orbo.ai/">https://www.orbo.ai/.

We at Orbo are looking for developers who have passion for technology, ability to deploy new and novel technologies in environments that are often low on humans as well as capital. From solving complex algorithm problems, software development engineers also develop complex algorithms to solve real-life crises and are involved in the system design of several applications and thus contributing to their technical architecture. 

CTC- Upto 12 LPA

• To determine the scope of software development projects.
• Collaborating with the software development team on application design and development.
• Developing software and overseeing the deployment of applications across platforms.
• Performing diagnostic tests and debugging procedures.
• Creating end-user application feedback channels.
• Optimizing software by performing maintenance, updates, and upgrades.
• Documenting processes and maintaining software development records.
• Keeping up to date with C++ standards and advancements in application development.

• Bachelor's degree in computer science, information systems, or similar.
• Strong understanding of OOPs, SDL.

• Problem solving with data structure and algorithms.
• Build tools(make/Cmake/Ninja/Bazel)
• Experience with OS & hardware specific development (SIMD, AVX, AVX2)
• Having knowledge of 3rd Party library integration (OpenCV, Tensorflow, NCNN, TNN, liptorch, Openvino, ONNX runtime)
• Worked with Modern C++ 
• Worked with Linux & Windows
• Experience with multi threading and multi processing 
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Great organizational and time management skills.

 Key Responsibilities

• Design and implement ETL/ELT pipelines using Databricks, PySpark, and AWS Glue
• Develop and maintain scalable data architectures on AWS (S3, EMR, Lambda, Redshift, RDS)
• Perform data wrangling, cleansing, and transformation using Python and SQL
• Collaborate with data scientists to integrate Generative AI models into analytics workflows
• Build dashboards and reports to visualize insights using tools like Power BI or Tableau
• Ensure data quality, governance, and security across all data assets
• Optimize performance of data pipelines and troubleshoot bottlenecks
• Work closely with stakeholders to understand data requirements and deliver actionable insights

🧪 Required Skills

Skill AreaTools & TechnologiesCloud PlatformsAWS (S3, Lambda, Glue, EMR, Redshift)Big DataDatabricks, Apache Spark, PySparkProgrammingPython, SQLData EngineeringETL/ELT, Data Lakes, Data WarehousingAnalyticsData Modeling, Visualization, BI ReportingGen AI IntegrationOpenAI, Hugging Face, LangChain (preferred)DevOps (Bonus)Git, Jenkins, Terraform, Docker

📚 Qualifications

• Bachelor's or Master’s degree in Computer Science, Data Science, or related field
• 3+ years of experience in data engineering or data analytics
• Hands-on experience with Databricks, PySpark, and AWS
• Familiarity with Generative AI tools and frameworks is a strong plus
• Strong problem-solving and communication skills

🌟 Preferred Traits

• Analytical mindset with attention to detail
• Passion for data and emerging technologies
• Ability to work independently and in cross-functional teams
• Eagerness to learn and adapt in a fast-paced environment

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

• Day to day sourcing for the region (Maharashtra and Gujrat)
• Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
• Building and developing the required team to achieve the targets
• Driving efficiencies to maintain sourcing service levels and expanding margins of the region
• Building and implementing processes to increase the overall efficiency and reliability of the region
• Participating in cross-functional projects for high priority initiatives and bringing process and data-driven focused approach to support the organization's goals
• Driving change management to ensure efficient implementations of any new strategic change
• Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective to drive stakeholder success
• Ensuring excellent customer and partner experience

Desired Candidate Profile

• Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
• 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
• Strong leadership qualities to lead a large geographically spread team
• Ability to manage conflicts and good stakeholder management skills
• Multi-tasking capabilities and inter departmental coordination
• Product first mindset and relevant experience is a useful plus
• Experience in channel management in B2C space will be very useful
• A strong team sport background is a plus (showcasing the long term commitment and rigor)   

What You Need for this Position:

B.tech/BE/MS/MCA/BCA Degree in Computer Science, Engineering or a related subject
3+ years of experience using Swift to develop and deliver production applications for iOS
Strong understanding of the fundamentals of native development patterns
Experience with ios app testing and security, including writing unit tests, test automation, and working closely with quality assurance teams
Experience with dependency management tools such as Cocoapods, SPM, and Carthage
Debugging experience with stack traces, spin traces, performance & concurrency/threading issues
Successful launch of consumer-grade applications to the Apple App Store
Experience with Git VCS and best practices for source code management
Proven experience with crafting and integrating client-side REST APIs
Familiarity with CI/CD Pipelines (Jenkins, FastLane and others)
Excellent written and verbal communication skills
Self-motivated, and outstanding analytical skills


What You Will Be Doing:

We're a small, fast-paced growing team tackling huge new challenges every day
Learning new concepts while working with an intellectual and exceptionally talented team
Friendly and high growth work environment
Competitive compensation