11+ Senior management Jobs in Delhi, NCR and Gurgaon | Senior management Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

JOB DETAILS:

Job Role: AI Artist

Industry: Media and entertainment

Function: Arts and Design

Working Day: 5

Work Mode: ONSITE

Salary: Best in Industry

Experience: 3-5 years

Location: Noida

Required Skills: AI Video & Visual Generation, Advanced Video Editing & Motion Design, Visual Storytelling & Cinematic Sense, Audio, Lip Sync & Regional Dialects, Creative Experimentation & Collaboration

Criteria:

• Proven hands-on experience creating video content using AI tools (Runway, Pika Labs, Kaiber, Leonardo, Synthesia or similar)
• Strong working command of video editing software — Premiere Pro, After Effects, or DaVinci Resolve
• Ability to generate, refine, and upscale AI-generated video clips for motion smoothness, resolution, and visual quality
• Experience blending AI visuals, live footage, music, and sound design into cohesive, story-driven outputs
• Functional knowledge of AI voiceover and sound tools (e.g., ElevenLabs, Play.ht or equivalents)
• Strong understanding of visual storytelling, composition, pacing, and narrative flow
• Ability to manage lip-sync and dialogue timing, especially in regional dialects (Haryanvi, Rajasthani, Bhojpuri)
• Working understanding of cinematography, lighting, and film language
• Passion for regional Indian storytelling and cultural authenticity

Description

About the Role

Key Responsibilities

● Generate video outputs using AI tools like Runway Gen-3, Pika Labs, Kaiber, or Synthesia to create high-quality, story-driven visuals.

● Blend AI visuals, live footage, and music to produce emotionally immersive scenes.

● Refine and upscale AI clips for motion smoothness, resolution, and perfect lip sync in regional dialects.

● Integrate AI voiceovers and sound design using tools such as Eleven Labs and Play.ht.

● Collaborate with AI Writers and Creative Directors to ensure alignment of tone, style, and storytelling.

● Design frames, environments, and character visuals using Mid journey, Runway, Leonardo, or Pika Labs, maintaining stylistic consistency across projects.

● Experiment with AI VFX and generative camera effects, constantly pushing the boundaries of what’s possible.

● Document workflows and maintain a visual asset library for reuse and creative reference.

● Stay ahead of the curve by exploring new AI tools, trends, and creative techniques.

Key Skills & Tools

● Strong command over Premiere Pro, After Effects, DaVinci Resolve.

● Experience with AI video and image generation platforms (like Runway, Veo3, Kaiber, Pika Labs, Leonardo).

● Familiarity with upscaling and motion enhancement tools (like Topaz, Flow Frames).

● Good understanding of sound design and mixing.

● Deep sense of composition, pacing, and narrative flow.

● Ability to manage lip sync and dialogue timing in regional dialects (Haryanvi, Rajasthani, Bhojpuri).

● Understanding of cinematography, lighting, and film language.

Ideal Background

● Experience as an editor, motion designer, or VFX artist.

● Prior exposure to AI-based video workflows or generative content creation.

● Passion for regional Indian storytelling and cultural representation.

● Strong interest in the intersection of creativity and emerging technology.

Soft Skills

● Artistic eye with meticulous attention to detail.

● Curiosity and willingness to experiment with AI-driven creativity.

● Team player with excellent collaboration and communication skills.

● Adaptive mindset to handle iterative creative feedback.

● Strong visual storytelling instincts and problem-solving ability.

Why Join Us

We’re not just making videos — we’re building a new language of cinema through AI. As India’s first creators of AI-generated content in regional dialects, we’re giving local cultures a global voice.

Here, you’ll work with visionary storytellers, technologists, and artists, using the most advanced AI tools to craft regional stories that resonate with millions.

If you’re driven by creativity, innovation, and cultural pride — join us and be part of the future of storytelling.

Job description

• Greet and welcome visitors, clients, and stakeholders professionally.
• Manage the front desk, including answering and redirecting calls.
• Schedule appointments and maintain the meeting calendar.
• Handle client inquiries in person and via phone or email.
• Coordinate with internal teams to provide necessary information to clients.
• Maintain a neat and organized reception area.
• Perform administrative duties such as data entry, filing, and document management.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task

JOB DESCRIPTION – Technical Support 

Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year 

Job Location: Delhi (Posist Head Office) 

About Posist Technologies: 

Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
 

Responsibilities: 

• Taking Client queries over Call / Email / Chat 
• Resolve the tickets via Call / Email / Chat/ Remote tools 
• Register Client queries in Ticketing Tool. 
• Follow-up with clients and with internal teams. 
• Resolve the issue within the SLA and Company guidelines. 
• Escalate the ticket to the respective team and follow-up. 
• Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries. 
• Working in Rotational Shifts. 
• Creating troubleshooting documents. 
•  

Skills Required: 

• Good Communicable skills. 
• Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
•  Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network) 
• Good Decision making skills 
• Multitasking 
• Willing to work Cross teams 
• Should be a Team player 
• Should have Knowledge of Remote Tools 
• Good Skills to adapt any Software tool. 
• Documentation Skills is an add on.

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

What you need to have:

We are looking for someone with 4-7 years of experience in iOS / iPhone applications development with:

- Strong Object Oriented design and programming skills in SWIFT

- Good working experience in iOS SDK (Cocoa Touch, UIKit, Core Data, Core Location, etc.) and XCode

- Proficient in writing Unit and UI Test Cases and delivering quality work

- Good experience with MVVM architecture

- Experience in web services integration (REST APIs, JSON, XML), to connect iOS applications to back-end services

- Experience with offline storage, threading, and performance tuning is desired

- Understanding of Apple's design principles and interface guidelines

** Areas of Responsibility ** 

- Involvement in all aspects of development: playing a critical role in the design, planning, development, and deployment and help develop best practices for future development

- Fast prototyping of proof-of concept features/applications based on a brief

- Developing and maintaining new features in Mobile Application development

- Owning the delivery of an entire piece of a system or application

- Using technical knowledge and creative thinking to provide the most innovative solutions

- Optimizing the performance of the apps and keeping up to date with the latest industry trends in mobile technologies

** Required Skills ** 

- Dedicated to delivering high-quality work and adhering to timelines

- Must be a good team player, good learner, and self-starter

- Must have strong leadership and team management qualities
- Good analytical and problem-solving skills

- Good communication skills 

- Must have strong decision-making skill

Perks and Benefits 

Company provided meals, Medical Insurance and other perks.

Hiring For

Front-End Engineer - I / II / III

Radical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad. 

As a Full Stack Engineer at Radical, you will:

• Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
• Write code on the front-end, the back-end and anything it takes to solve the problems and delight users both internally and externally
• Build systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
• Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail

We’re looking for someone who has:

• Familiarity and experience with writing working, well-documented and well-tested code in at least two of the following: React/Redux (preferred), NodeJS (preferred), Golang and Python
• Proficiency in the features of the language they are using, with knowledge of standards and best practices (Eg: ES2015 and above, Python 3.5 and above, React Hooks/HOC/Redux)
• Knowledge of databases, and familiarity with REST API patterns
• Experience integrating with a wide variety of external tools and services
• Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)

It’s not essential, but great if you have:

• An established track record of building systems from scratch
• Experience with microservices and decomposition of monolithic architectures
• Proficiency in automated tests
• Proficiency with the linux ecosystem
• Experience in deploying systems to production on cloud platforms such as AWS
• Experience in TypeScript
• Meaningful open source contributions 

The position is open now, and we are onboarding immediately. 

Please write to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates: it can be an interesting hobby project that you’ve self-hosted, a research paper that’s been published, a collection of blog posts you’ve written, a repository you maintain, or your contributions to a major library. 

Radical is based out of Delhi NCR, India, and we look forward to working with you!

We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.