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Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will
be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction
in a fast-paced trading environment.
Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
A Product Manager with hands-on experience in risk management
within capital markets or brokerage environments.
● Experience working with risk engines or brokerage RMS/OEMS systems.
● Exposure to market surveillance, margining systems, or credit risk control platforms.
● Understanding of SEBI regulatory frameworks.
● Risk Domain Experience: 2-5 years of experience in capital markets or brokerage
risk management (e.g., RMS/OEMS platforms, risk surveillance, exposure
monitoring, or trading controls).
● Product Management Experience: Proven success in managing complex product
roadmaps, ideally in B2B or FinTech environments.
● Regulatory Familiarity: Strong understanding of capital market regulatory
requirements and their impact on risk systems.
● Tech Fluency: Able to comfortably engage with developers on system architecture,
APIs, data flows, and platform dependencies.
● Strong Communicator: Excellent written and verbal communication skills to
effectively manage stakeholders and articulate product trade-offs.
● Analytical Thinker: Strong problem-solving skills with the ability to simplify complex
use cases into structured, actionable requirements.
● Self-Driven: Highly motivated, disciplined, and accountable—able to thrive in
fast-paced, high-impact environments.
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a leading provider of electronic trading solutions in India. With over 1,000 clients and a presence in more than 400 cities, we have established ourselves as a trusted partner for brokerages across the nation. Our commitment to excellence is reflected in millions of active end users and our reputation for delivering the best customer service in the industry.
A Product Manager with hands-on experience in risk management
within capital markets or brokerage environments.
● Experience working with risk engines or brokerage RMS/OEMS systems.
● Exposure to market surveillance, margining systems, or credit risk control platforms.
● Understanding of SEBI regulatory frameworks.
● Risk Domain Experience: 2-5 years of experience in capital markets or brokerage
risk management (e.g., RMS/OEMS platforms, risk surveillance, exposure
monitoring, or trading controls).
● Product Management Experience: Proven success in managing complex product
roadmaps, ideally in B2B or FinTech environments.
● Regulatory Familiarity: Strong understanding of capital market regulatory
requirements and their impact on risk systems.
● Tech Fluency: Able to comfortably engage with developers on system architecture,
APIs, data flows, and platform dependencies.
● Strong Communicator: Excellent written and verbal communication skills to
effectively manage stakeholders and articulate product trade-offs.
● Analytical Thinker: Strong problem-solving skills with the ability to simplify complex
use cases into structured, actionable requirements.
● Self-Driven: Highly motivated, disciplined, and accountable—able to thrive in
fast-paced, high-impact environments.
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