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🚨 We’re Hiring | Support Engineer – Trading & Capital Markets 🚨

📍 Location: Bangalore

🕘 Shift: Night Shift

🎯 Domain Priority: Trading / Capital Markets ONLY

We are looking for a Support Engineer with hands-on experience in trading systems and capital markets, who thrives in fast-paced, high-availability environments and is passionate about client-facing technical support.

✅ Must-Have Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field
• 2+ years of experience in Application / Technical Support, preferably in the broking or trading domain
• Strong understanding of Capital Markets – Equity, F&O, Currency, Commodities
• Solid technical troubleshooting skills:
• Linux/Unix
• SQL
• Log analysis
• Familiarity with Trading Systems, RMS, OMS, APIs (REST/FIX), and order lifecycle
• Excellent communication and interpersonal skills for effective client interaction
• Ability to work under pressure during live trading hours and manage multiple priorities
• Customer-centric mindset with strong problem-solving and relationship-building abilities

🔍 Key Responsibilities

• Act as the primary point of contact for clients reporting issues related to trading applications and platforms
• Log, track, and monitor incidents using internal tools and ensure resolution within defined TATs
• Coordinate with Development, QA, Infrastructure, and other internal teams to drive timely resolution
• Provide clear, proactive, and regular updates to clients and internal stakeholders
• Maintain detailed logs of incidents, escalations, resolutions, and fixes for audits and future reference
• Support clients with queries related to system functionality, performance, and usage
• Communicate proactively with clients regarding product enhancements, features, and updates

⚠️ Note: Candidates with experience in the Trading / Capital Markets domain will be given first priority.

📩 Interested candidates can comment “Interested” or share their resume via DM.

Let’s connect and build reliable trading support systems together!

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

We're Hiring For Delivery Manager (Trading)

Location:Banaglore

About Us

Tradelab Technologies is a leading FinTech and capital markets technology company,headquartered in India, which develops high-performance software solutions for stock brokers,trading platforms, and financial institutions. Founded in July 2012 and incubated by a specialR&D cell at IIT Kharagpur, we are at the forefront of building the next generation of tradingtechnology. Our product portfolio includes advanced trading terminals, order-managementsystems (OMS), risk-management systems (RMS), low-latency exchange platforms, multi-cryptowallet solutions, and KYC/Compliance systems. We are defined by our commitment to "lowlatency," "high performance," and "real-time" systems that power the industry.

Role

We are seeking an accomplished Delivery Manager to lead the successful implementation anddelivery of Tradelab's mission-critical trading technology solutions to enterprise clients. You willbe responsible for managing the complete delivery lifecycle—from project planning andresource allocation to client onboarding and post-deployment support—ensuring that our OMS,RMS, trading terminals, and wallet solutions are deployed on time, within scope, and to thehighest quality standards.

Key Responsibilities

● Manage end-to-end delivery of Tradelab's product implementations including tradingterminals, OMS, RMS, exchange connectivity platforms, and crypto wallet solutions

● Lead cross-functional delivery teams including developers, QA engineers, architects,and support personnel to execute complex deployment projects

● Define project scope, timelines, resource requirements, and risk mitigation strategies incollaboration with clients and internal stakeholders

● Serve as the primary point of contact for enterprise clients duringimplementation,ensuring clear communication and expectation management

● Coordinate technical integration activities with client IT teams, exchanges, clearingsystems, and third-party vendors

● Oversee UAT planning and execution, ensuring comprehensive testing of tradingworkflows, risk controls, and compliance requirements

● Monitor project health through KPIs and metrics, proactively identifying and resolvingbottlenecks and risks

● Manage change requests and scope variations while maintaining project profitability andclient satisfaction

● Drive continuous improvement initiatives to optimize delivery processes andmethodologies

● Ensure adherence to regulatory and compliance requirements during systemdeployments

● Facilitate knowledge transfer and training sessions for client teams post-deployment

Skills & Experience

● 6-10 years of experience in project/delivery management, with a proven track record ofsuccessfully delivering enterprise software solutions

● Prior experience in the FinTech or Capital Markets industry is mandatory

● Strong understanding of trading systems architecture, order management, riskmanagement, and exchange connectivity

● Expertise in agile and waterfall project management methodologies with relevantcertifications (PMP, Scrum Master, SAFe) preferred

● Demonstrated ability to manage multiple concurrent projects with competing prioritiesand dependencies

● Excellent stakeholder management skills with experience handling C-level clientinteractions● Strong technical acumen to understand system architectures, integration requirements,and deployment complexities

● Proficiency with project management tools such as Jira, MS Project, or similar platforms

● Outstanding communication, negotiation, and conflict resolution skills

● Experience managing geographically distributed teams and working in fast-paced,dynamic environments

● Bachelor's degree in Engineering, Computer Science, or related field; MBA or advanced degree is a plus

Why Join Us?

Join a pioneering technology company that is revolutionizing the capital markets infrastructure.At Tradelab, you'll have the opportunity to work on cutting-edge, high-performance tradingtechnology that powers some of the most demanding real-time systems in the financial industry.Born from IIT Kharagpur's innovation ecosystem and backed by over a decade of domainexpertise, we offer an environment where your contributions directly impact the future of tradingtechnology. Be part of a high-growth FinTech journey where innovation meets execution.

Type: Client-Facing Technical Architecture, Infrastructure Solutioning & Domain Consulting (India + International Markets)

Role Overview

Tradelab is seeking a senior Solution Architect who can interact with both Indian and international clients (Dubai, Singapore, London, US), helping them understand our trading systems, OMS/RMS/CMS stack, HFT platforms, feed systems, and Matching Engine. The architect will design scalable, secure, and ultra-low-latency deployments tailored to global forex markets, brokers, prop firms, liquidity providers, and market makers.

Key Responsibilities

1. Client Engagement (India + International Markets)

• Engage with brokers, prop trading firms, liquidity providers, and financial institutions across India, Dubai, Singapore, and global hubs.
• Explain Tradelab’s capabilities, architecture, and deployment options.
• Understand region-specific latency expectations, connectivity options, and regulatory constraints.

2. Requirement Gathering & Solutioning

• Capture client needs, throughput, order concurrency, tick volumes, and market data handling.
• Assess infra readiness (cloud/on-prem/colo).
• Propose architecture aligned with forex markets.

3. Global Architecture & Deployment Design

• Design multi-region infrastructure using AWS/Azure/GCP.
• Architect low-latency routing between India–Singapore–Dubai.
• Support deployments in DCs like Equinix SG1/DX1.

4. Networking & Security Architecture

• Architect multicast/unicast feeds, VPNs, IPSec tunnels, BGP routes.
• Implement network hardening, segmentation, WAF/firewall rules.

5. DevOps, Cloud Engineering & Scalability

• Build CI/CD pipelines, Kubernetes autoscaling, cost-optimized AWS multi-region deployments.
• Design global failover models.

6. BFSI & Trading Domain Expertise

• Indian broking, international forex, LP aggregation, HFT.
• OMS/RMS, risk engines, LP connectivity, and matching engines.

7. Latency, Performance & Capacity Planning

• Benchmark and optimize cross-region latency.
• Tune performance for high tick volumes and volatility bursts.

8. Documentation & Consulting

• Prepare HLDs, LLDs, SOWs, cost sheets, and deployment of playbooks.
• Required Skills
• AWS: EC2, VPC, EKS, NLB, MSK/Kafka, IAM, Global Accelerator.
• DevOps: Kubernetes, Docker, Helm, Terraform.
• Networking: IPSec, GRE, VPN, BGP, multicast (PIM/IGMP).
• Message buses: Kafka, RabbitMQ, Redis Streams.

Domain Skills

• Deep Broking Domain Understanding.
• Indian broking + global forex/CFD.
• FIX protocol, LP integration, market data feeds.
• Regulations: SEBI, DFSA, MAS, ESMA.

Soft Skills

• Excellent communication and client-facing ability.
• Strong presales and solutioning mindset.
• Preferred Qualifications
• B.Tech/BE/M.Tech in CS or equivalent.
• AWS Architect Professional, CCNP, CKA.

Why Join Us?

• Experience in colocation/global trading infra.
• Work with a team that expects and delivers excellence.
• A culture where risk-taking is rewarded, and complacency is not.
• Limitless opportunities for growth—if you can handle the pace.
• A place where learning is currency, and outperformance is the only metric that matters.
• The opportunity to build systems that move markets, execute trades in microseconds, and redefine fintech.

This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.

What We Expect:

We’re looking for an experienced and driven Senior Project Manager to independently lead strategic projects in the trading and capital markets domain. This role is designed for someone who thrives in client-facing environments, has a solid grip on software delivery in trading systems, and can bridge business requirements with technical execution — confidently and independently.  

•       8+ years of project management experience, with at least 5 years in a trading platform environment.

•       Proven track record in client-facing roles, including requirement gathering, expectation management, and solution alignment.

•       Strong understanding of SOW structuring, commercial terms, and delivery contracts.

•       Ability to analyse client requirements for technical feasibility and prioritize features based on business value and effort.

•       Familiarity with trading protocols (FIX), market data flows, OMS/EMS, and post-trade workflows.

•       Excellent communication, stakeholder management, and leadership skills — you can manage up, down, and across.

•       Certifications like PMP, CSM, PMI-ACP, or Agile Coach credentials are a plus.

What You Will Do:

•       Independently manage end-to-end delivery of FinTech projects — from initial scope definition to go-live.

•       Evaluate feasibility of incoming client requirements — analyze scope, assess risks, and align with engineering leads for accurate estimations.

•       Drive Agile delivery across multiple squads — ensuring quality, velocity, and adaptability.

•       Collaborate with product managers, developers, QA, DevOps, and architects for seamless execution.

•       Own project delivery from start to finish — manage scope, timelines, resources, and risk.

•       Manage key client relationships, gather requirements, and ensure alignment throughout the project lifecycle.

•       Drive the creation, review, and execution of Statements of Work (SOWs) — defining deliverables, dependencies, and budgets.

•       Conduct feasibility analysis for incoming client requirements and coordinate with tech leads for impact estimation.

•       Ensure on-time delivery of project milestones, proactively tracking progress and resolving blockers.

•       Maintain high quality standards — enforce review processes, testing gates, and best practices throughout development.

•       Oversee deployment planning and execution, ensuring production rollouts happen smoothly, securely, and with minimal downtime.

•       Mitigate risks, manage dependencies, and escalate roadblocks when needed — always staying ahead of delivery curveballs.

•       Apply Agile methodologies to drive iterative development and continuous improvement.

•       Manage stakeholder expectations and keep communication channels active, transparent, and forward-looking.

•       Mentor junior PMs and contribute to refining delivery frameworks within the organization.

Must-Have Skills:

•       8+ years of project management experience, with at least 5 years in a trading platform environment.

•       Proven track record in client-facing roles, including requirement gathering, expectation management, and solution alignment.

•       Strong understanding of SOW structuring, commercial terms, and delivery contracts.

•       Ability to analyse client requirements for technical feasibility and prioritize features based on business value and effort.

•       Familiarity with trading protocols (FIX), market data flows, OMS/EMS, and post-trade workflows.

•       Excellent communication, stakeholder management, and leadership skills — you can manage up, down, and across.

Nice-to-Have Skills:

• Certifications like PMP, CSM, PMI-ACP, or Agile Coach credentials are a plus.

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.