Support Engineer

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.

Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Job Overview:

We are a white label digital agency seeking a proactive and experienced QA Lead to oversee and enhance the quality assurance process for web development projects built on WordPress, Shopify, and BigCommerce. The ideal candidate should have hands-on experience leading QA teams, conducting in-depth manual testing, implementing process improvements, and working with modern automation and AI-driven testing tools. Experience with platforms like Percy, Applitools, Playwright, and Katalon Studio is highly preferred. This role requires strong leadership, attention to detail, and the ability to manage rapid turnaround tasks without compromising quality.

Key Responsibilities

• Lead and manage the QA team across multiple CMS and e-commerce platforms including WordPress, Shopify, BigCommerce, and GoHighLevel CRM.
• Perform manual QA for website builds, custom functionalities, eCommerce flows, landing pages, and third-party integrations.
• Create and manage test plans, test cases, and QA reports for tasks including functional, UI/UX, and responsive testing.
• Oversee quality checks for content migrations, plugin/theme updates, form validations, checkout flows, and website audits.
• Implement and refine scalable QA processes and SOPs tailored to high-volume web delivery environments.
• Collaborate with developers and project managers to align QA checkpoints with development goals.
• Identify test automation opportunities, and apply tools such as Playwright, Selenium, or Katalon to improve regression cycles.
• Utilize AI-powered testing tools (e.g., Percy, Applitools) to enhance visual and functional testing coverage.
• Track issues using test management and bug tracking tools (e.g., JIRA, ClickUp, Trello, TestRail).
• Mentor and supervise junior QA team members, conduct performance evaluations, and drive a quality-first mindset.

Must-Have Qualifications

• 5+ years of experience in web-based QA with a primary focus on WordPress, Shopify, and/or BigCommerce websites.
• Proven experience testing WordPress sites built with ACF, Elementor/WPBakery, custom themes, and third-party plugins.
• Strong grasp of Shopify functionality, theme customization, and store backend processes.
• Hands-on experience with website QA audits, cross-browser/device compatibility checks, and responsive design validation.
• Experience in team leadership, task delegation, and QA delivery ownership.
• Familiarity with GoHighLevel CRM testing is a plus.
• Ability to work effectively on high-priority, quick turnaround projects.
• Excellent written and verbal communication skills.

Preferred Skills & Tools

• Experience with AI/visual testing tools like Percy, Applitools, or Testim.io.
• Knowledge of automation using Playwright, Katalon Studio, Cypress, or Selenium.
• Ability to write or maintain basic test automation scripts (JavaScript, Python, or Java).
• Experience with performance testing tools like JMeter or Lighthouse is a bonus.
• Familiarity with Git and CI/CD pipelines for integrated QA processes.

Job Description

• Experience in UI development using React JS
• In depth knowledge of JavaScript, CSS, HTML and front-end languages
• Excellent front-end coding skills, and a good understanding of progressive applications
• Strong knowledge of UI design principles, patterns, and best practices
• Experience working with JavaScript and Typescript, React, Redux, RxJS, Yarn
• Experience in test driven development using modern source control and continuous integration
• Design, develop, test, deploy and maintain software
• Delivering high quality and well-structured code

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Job Description

We are looking for a candidate who is a creative problem solver, will work in coordination with cross-functional teams to design, develop, and maintain our next-generation websites and web tools. It is a technological position where excellent knowledge of the software development life cycle is a must to develop new projects and support the existing ones.

Skills:

• At least 2 years experience as a Node.JS developer
• Extensive knowledge of Javascript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3
• Good understanding of Agile/Scrum
• Knowledge of Node.js frameworks available for it such as Express, Loopback, Nest.JS)
• Proficient understanding of code versioning tools such as Git
• Knowledge of typescript.

Responsibilities:

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs.
• Will be working with MongoDB, Typescript, Node.js, React
• Architect and build the backend for corresponding web services (Node.JS and related framework)

• Identify target audience and grow our email list
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar and spelling
• Ensure mobile-friendly email templates
• Write newsletters including all company updates
• Upgrade our email templates using graphics, personalization and advanced features
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes
• Create email databases for lead generation