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Support Engineer

Support Engineer

Support Engineer

at prep study

Posted by Pooja Sharma

2 - 4 yrs

₹8L - ₹10L / yr

Bengaluru (Bangalore)

Skills

Linux/Unix

RMS

OMS

API

Amazon Web Services (AWS)

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Read more

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Shubham Vishwakarma

Full Stack Developer - Averlon

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About prep study

Founded :

2023

Type :

Products & Services

Size :

0-20

Stage :

Raised funding

About

N/A

Company social profiles

N/A

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Mobile App Development

XamarinForms

Job Summary We're looking for a Xamarin developer to join our team. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. PREFERENCE WILL BE GIVEN FOR IMMEDIATE JOINERS OR LESS THAN 30 DAYS NOTICE PERIOD. Responsibilities and Duties Develop complex mobile applications with the help of Xamarin Forms Excellent knowledge of .Net Excellent Knowledge of memory management Excellent understanding of iOS and Android limitations Integrate web services developed in REST Develop quality products and deliver them on schedule Excellent team player and collaborate with other team members to complete work on timeline with quality Analyse and implement the requirements given to the team Cultivate and disseminate knowledge of application development best practice Internally motivated, able to work proficiently both independently and in a team environment Manage modules and work assigned at their level smartly Able to do basic unit testing of the work assigned, to ensure the correct working Have a good understanding of middleware or database Required Experience, Skills and Qualifications 1 to 4 years experience in Xamarin Forms development Excellent knowledge of C#, Xamarin Forms, MVVM, Android, iOS and UWP, .Net Framework Excellent knowledge of Object oriented programming and its concept Experienced in source control and collaboration tools like GIT and TFS Strong troubleshooting and diagnostic skills Good knowledge of XAML and C# for implementing designs and themes nicely Good knowledge of using tools like Visual Studio Qualification: Bachelor's Degree in computer science or equivalent experience Skills:- Xamarin, Model-View-View-Model (MVVM) and IOS, Mobile App Development and RESTful APIs

Job Summary We're looking for a Xamarin developer to join our team. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. PREFERENCE WILL BE GIVEN FOR IMMEDIATE JOINERS OR LESS THAN 30 DAYS NOTICE PERIOD. Responsibilities and Duties Develop complex mobile applications with the help of Xamarin Forms Excellent knowledge of .Net Excellent Knowledge of memory management Excellent understanding of iOS and Android limitations Integrate web services developed in REST Develop quality products and deliver them on schedule Excellent team player and collaborate with other team members to complete work on timeline with quality Analyse and implement the requirements given to the team Cultivate and disseminate knowledge of application development best practice Internally motivated, able to work proficiently both independently and in a team environment Manage modules and work assigned at their level smartly Able to do basic unit testing of the work assigned, to ensure the correct working Have a good understanding of middleware or database Required Experience, Skills and Qualifications 1 to 4 years experience in Xamarin Forms development Excellent knowledge of C#, Xamarin Forms, MVVM, Android, iOS and UWP, .Net Framework Excellent knowledge of Object oriented programming and its concept Experienced in source control and collaboration tools like GIT and TFS Strong troubleshooting and diagnostic skills Good knowledge of XAML and C# for implementing designs and themes nicely Good knowledge of using tools like Visual Studio Qualification: Bachelor's Degree in computer science or equivalent experience Skills:- Xamarin, Model-View-View-Model (MVVM) and IOS, Mobile App Development and RESTful APIs

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