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Support Engineer
Support Engineer
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Support Engineer

Pooja Sharma's profile picture
Posted by Pooja Sharma
2 - 4 yrs
₹8L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Linux/Unix
RMS
OMS
API
skill iconAmazon Web Services (AWS)

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.


Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.


Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.


Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About prep study

Founded :
2023
Type :
Products & Services
Size :
0-20
Stage :
Raised funding

About

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Company social profiles

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Algorithms
rtos
What You'll Do Core Software Group (CSG) has the charter for all Platform Independent and Platform Dependent software development across Switching (for data center, campus core and campus access), wireless, network services, routing, optical software and Enterprise routing and cable access. This includes all the Operating Systems and network services for IOS/XE in Enterprise, IOS-XR in Service Provider and NX-OS in Data Center market segments. Who You'll Work With Be part of building next generation scalable wireless LAN controller. Requires use of a strong background in SW design, documentation and implementation, on projects that may include any of the following list of responsibilities: Design applications involving multi-platforms. Design and develop new software product features. Contribute innovative ideas for multiple module architecture. Define product internal/external interfaces. Develop complex, multiple modules of code independently. Write complete functional and design specs independently. Write portions of product spec. Lead development of subsystems. Develop automated UT test plans. Interface with other functional groups. Evaluate and recommend tools. Solves complex problems at the system level. Define product level test and simulation strategy. Participate in Cisco's Patent Program. Who You Are Candidate would be required to provide leadership to design, implement, debug, maintain and innovate WLAN products and features. Candidate needs to have: * Strong troubleshooting and debugging skills * Experience in RTOS, IOS and/or Linux * Programming and coding experience in C * Strong networking skills a must, wireless a plus * Should be able to in design, architect and develop features. Define product internal/external interfaces. Develop complex, multiple modules of code independently. Write complete functional and design specs independently. Write portions of product spec. Lead development of subsystems. * Excellent communication and presentation skills. Ability to apply extensive experience as a networking generalist or specialist. Requires experience with more than one of the following: * Security - Deep understanding of various security related protocol, IP Security and Public Key Infrastructure * Wireless protocols - e.g.802.1X, WPAII * N/W Protocol - Layer 2/Layer 3 switching/routing protocol, e.g. 802.3, 802.1[q,p,d], IP, TCP, UDP * AccessPoint - Deep understanding of 802.11 protocol & its components * Linux - Linux Device drivers or expertize in IOS, IOS XE or IOS XR Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
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Shubham Vishwakarma

Full Stack Developer - Averlon
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