Support Engineer at prep study · Bengaluru (Bangalore) · 2 - 4 years · ₹8L - ₹10L / yr · Raised funding · Posted 18 Mar 2026
Amazon Web Services (AWS)Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will
be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction
in a fast-paced trading environment.
Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
Nice to Have:
• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.
• Knowledge of scripting (Shell/Python) and basic networking is a plus.
• Familiarity with cloud environments (AWS/Azure) and monitoring tools
Shubham Vishwakarma
Full Stack Developer - Averlon
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grafanaJob Description – Application Support Engineer
Experience: 3–8 Years
Location: Bangalore & Hyderabad
Notice Period: Immediate Joiners Only
Job Requirements
- Hands-on experience in Application Production Support.
- Strong knowledge of Linux/Unix commands and shell scripting.
- Experience with monitoring tools such as Splunk, Grafana, and AppDynamics.
- Good understanding of application monitoring, log analysis, and troubleshooting.
- Experience in incident, problem, and change management.
- Knowledge of SQL and basic database troubleshooting.
- Ability to handle L1/L2/L3 production support issues.
- Good communication and coordination skills.
- Willingness to work in rotational shifts, including 24/7 support if required.
Preferred Skills: ITIL, ServiceNow, Application Performance Monitoring (APM).
Work Location: Bangalore / Hyderabad
Notice Period: Immediate Joiners Only.
grafanaJob Summary
We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.
Key Responsibilities
- Provide L1/L2 application and production support.
- Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Handle incidents, service requests, and changes using ServiceNow.
- Perform log analysis, root cause analysis (RCA), and issue resolution.
- Coordinate with application, infrastructure, and development teams to resolve production issues.
- Ensure SLA compliance and maintain proper incident documentation.
- Support continuous monitoring and improve application stability and availability.
Required Skills
- 3–5 years of experience in Application Support or Production Support.
- Hands-on experience with Linux/Unix and Windows environments.
- Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
- Working knowledge of ServiceNow and Incident Management.
- Good troubleshooting, analytical, and communication skills.
- Willingness to work in a production support environment.
Job Details
- Location: Hyderabad
- Work Mode: WFO
- Notice Period: Immediate Joiners Only
grafanaWe are looking for an Application Support Engineer with strong experience in production support, Linux/Unix administration, and application monitoring to ensure application stability and availability.
Responsibilities
- Provide L1/L2 application and production support.
- Troubleshoot application issues using Linux/Unix commands and log analysis.
- Monitor application health, performance, and availability using monitoring tools.
- Handle incident management, root cause analysis (RCA), and service requests.
- Coordinate with development, database, and infrastructure teams to resolve issues.
- Support deployments, batch jobs, and production activities.
Required Skills
- Strong experience in Application/Production Support.
- Hands-on experience with Linux/Unix commands and shell scripting.
- Experience with monitoring tools such as Splunk, Grafana, AppDynamics, or Dynatrace.
- Knowledge of incident management and ITIL processes.
- Good troubleshooting, analytical, and communication skills.
grafanaWe are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.
Responsibilities
- Provide application and production support, ensuring system availability and stability.
- Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Manage incidents, service requests, and changes through ServiceNow.
- Perform root cause analysis and coordinate with relevant teams to resolve issues.
- Ensure SLA compliance and minimize service disruptions.
Required Skills
- Application Support / Production Support
- Linux/Unix and Windows
- Monitoring tools: Splunk, Grafana, AppDynamics
- ITSM tool: ServiceNow
- Incident, problem, and change management
- Strong troubleshooting and communication skills
We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Job Summary
We are looking for an experienced Application Support Engineer (L2) with strong knowledge of application support, observability, SQL, ITIL processes, shell scripting, automation, and Grafana. The candidate will be responsible for providing production support for banking applications, monitoring application performance, troubleshooting incidents, performing root cause analysis, and ensuring system availability and stability.
The ideal candidate should have experience working in a banking or financial services environment, with a strong focus on incident management, problem management, monitoring, and operational efficiency.
Key Responsibilities
- Provide L2 production support for banking applications and ensure high availability and smooth business operations.
- Monitor application health, performance, logs, and alerts using observability tools such as Grafana.
- Troubleshoot application issues, analyze logs, identify root causes, and coordinate with L3, development, infrastructure, and database teams for resolution.
- Perform SQL queries to validate data, investigate application issues, and troubleshoot database-related incidents.
- Develop and maintain shell scripts to automate routine operational tasks and support activities.
- Identify opportunities for automation to reduce manual effort and improve operational efficiency.
- Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
- Monitor critical banking transactions, batch jobs, interfaces, and application workflows.
- Perform root cause analysis (RCA) and prepare incident reports and preventive action plans.
- Ensure adherence to SLA, KPI, and operational performance targets.
- Participate in production deployments, release validation, and post-deployment monitoring.
- Maintain support documentation, SOPs, knowledge base articles, and troubleshooting guides.
- Coordinate with business stakeholders and internal teams to ensure timely resolution of production issues.
- Support audit, compliance, and operational control requirements relevant to banking applications.
Required Technical Skills
- Application Support: Hands-on experience in L2 application and production support.
- Observability: Experience with application monitoring, log analysis, metrics, dashboards, and alert management.
- Grafana: Knowledge of dashboards, metrics visualization, alerting, and application health monitoring.
- SQL: Ability to write queries, perform data validation, troubleshoot database issues, and analyze transaction data.
- ITIL: Understanding of incident, problem, change, and service request management processes.
- Shell Scripting: Ability to write and execute shell scripts for troubleshooting and operational activities.
- Automation: Experience automating repetitive support tasks and operational workflows.
- Production Operations: Experience with incident investigation, RCA, SLA management, and escalation procedures.
- Banking Domain: Understanding of banking applications, financial transactions, batch processing, and business-critical operations.
Preferred Skills
- Experience with Linux/Unix operating systems.
- Knowledge of log monitoring and analysis tools.
- Familiarity with APIs, application servers, and database connectivity troubleshooting.
- Exposure to tools such as Splunk, ELK/Elastic Stack, Prometheus, or similar monitoring platforms.
- Experience supporting payment systems, core banking applications, transaction processing, or other financial services applications.
- Understanding of production change controls, audit requirements, and operational risk management.
Non - negotible skills
1 . L2 Application support - they are expecting people to have pure application support experience rather than who is having more production support those they will reject the profile
2 . SQL - Who is having handson experience in SQL , Writing complex queries , Troubleshooting , Identifying bugs etc...
3 . Customer / client interactions - People who are having client and customer communication especially if it is with international clients with good communication
The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.
Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link
Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog
Responsibilities
- Incident Handling & Production Support
- Escalation & Coordination
- Monitoring & Alerts
- Documentation & SOP Adherence
- Customer Interaction
Requirements and Qualifications:
- Minimum 1 year of experience as App support or product support
- Basic understanding of APIs, JSON, request/response flow.
- Ability to read logs and use monitoring tools.
- Strong communication and customer-handling skills.
Location: Bangalore, Karnataka
Supportex MX.3; SQL; Unix/Linux; Shell Scripting; Production Support
MANDATORY – Investment Banking / Capital Markets / Treasury
grafana📢 We’re Hiring | Application Support Engineer
📍 Location: Hyderabad
💼 Experience: 6+
We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.
🔹 Job Responsibilities:
- Provide L2/L3 application support and troubleshoot production issues.
- Monitor application performance, availability, and system health.
- Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
- Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
- Perform root cause analysis (RCA) and implement preventive measures.
- Handle incidents, service requests, and problem management within defined SLAs.
- Collaborate with development, infrastructure, and database teams to resolve technical issues.
- Support production deployments, releases, and application health checks.
🔹 Required Skills:
- 6–8 years of experience in Application Support.
- Strong hands-on experience with Linux/Unix.
- Good knowledge of Splunk, Grafana, and AppDynamics.
- Experience in production support, incident management, and troubleshooting.
- Strong analytical, communication, and problem-solving skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon