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Support Engineer

Support Engineer

Support Engineer

at prep study

Posted by Pooja Sharma

2 - 4 yrs

₹8L - ₹10L / yr

Bengaluru (Bangalore)

Skills

Linux/Unix

RMS

OMS

API

Amazon Web Services (AWS)

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Read more

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About prep study

Founded :

2023

Type :

Products & Services

Size :

0-20

Stage :

Raised funding

About

N/A

Company social profiles

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J2EE

+3 more

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere. Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are an organization who encourages new ideas of employees through collaboration and creativity. We are seeking for a dedicated individual to join SmartDocs Business Solutions. The candidate will work with the product development team and must be a subject matter expert in-order to deliver the best practices; an ideal candidate must possess excellent business skills with outstanding communication, professionalism & leadership and must have minimum 3 - 7 years of experience in JAVA as a full stack developer. Desirable Skills & Expertise:  Minimum 3 – 7 years of experience as a full stack developer (Preferable from product based entity). At least a year of experience in managing a team is mandatory.  Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.  Work exp. in Java, Frame-works like : Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server is mandatory.  Strong skills in HTML, Java Script, XML, CSS and Mango DB (Optional).  Product development in Linux environment is an added advantage.  Possesses intellectual humility; smart, driven, creative and able to learn things from slipups, willing to raise others up.  Excellent Communication & Analytical skills with integrated professionalism at all levels. Key Responsibilities:  The role is responsible for designing, coding and deploying of high-performance applications.  Deep expertise and hands on experience as a Core JAVA Developer.  Team Management, Excellent interpersonal, Communication and effective organizational skills and solid technical skills.  Should be able to communicate effectively with both technical and non-technical personnel.  Excellent trouble shootings & problem-solving skills.  Experience with SDLC from requirement analysis through testing and deployment.  Must be an expert in technologies like J2EE, JSP, Servlets, Web Application, HTML, Java Script, XML, CSS, Mango DB and JAVA frameworks – Spring boot.  Develop and maintain strong product knowledge.  Guide the clients through various stages of the project and transition to support organization.  Review existing business processes and participate in the Process Improvement Program. SmartDocs, provides equal employment opportunity to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices.

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere. Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are an organization who encourages new ideas of employees through collaboration and creativity. We are seeking for a dedicated individual to join SmartDocs Business Solutions. The candidate will work with the product development team and must be a subject matter expert in-order to deliver the best practices; an ideal candidate must possess excellent business skills with outstanding communication, professionalism & leadership and must have minimum 3 - 7 years of experience in JAVA as a full stack developer. Desirable Skills & Expertise:  Minimum 3 – 7 years of experience as a full stack developer (Preferable from product based entity). At least a year of experience in managing a team is mandatory.  Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.  Work exp. in Java, Frame-works like : Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server is mandatory.  Strong skills in HTML, Java Script, XML, CSS and Mango DB (Optional).  Product development in Linux environment is an added advantage.  Possesses intellectual humility; smart, driven, creative and able to learn things from slipups, willing to raise others up.  Excellent Communication & Analytical skills with integrated professionalism at all levels. Key Responsibilities:  The role is responsible for designing, coding and deploying of high-performance applications.  Deep expertise and hands on experience as a Core JAVA Developer.  Team Management, Excellent interpersonal, Communication and effective organizational skills and solid technical skills.  Should be able to communicate effectively with both technical and non-technical personnel.  Excellent trouble shootings & problem-solving skills.  Experience with SDLC from requirement analysis through testing and deployment.  Must be an expert in technologies like J2EE, JSP, Servlets, Web Application, HTML, Java Script, XML, CSS, Mango DB and JAVA frameworks – Spring boot.  Develop and maintain strong product knowledge.  Guide the clients through various stages of the project and transition to support organization.  Review existing business processes and participate in the Process Improvement Program. SmartDocs, provides equal employment opportunity to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices.

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Graphic Designer

at Brandingnuts

1 recruiter

Yeshwanth Goud

Posted by Yeshwanth Goud

Remote only

1 - 4 yrs

₹2L - ₹3.5L / yr

Graphic Designing

HTML/CSS

Adobe Photoshop

Adobe Illustrator

Adobe After Effects

Responsibilities and Duties

Creative in designing Creatives, Flyers, brochures, infographics, banner ads, on-screen marketing promotions, advertisements, posters according to requirement.
Design creatives that are innovative and eye-catching, but at the same time, in line with the brand personality and visual guidelines.
Come up with innovative ways to elevate the brand.
Contribute to a culture that supports creativity through exploration, technological innovation, and individual development.

Responsibilities and Duties

Creative in designing Creatives, Flyers, brochures, infographics, banner ads, on-screen marketing promotions, advertisements, posters according to requirement.
Design creatives that are innovative and eye-catching, but at the same time, in line with the brand personality and visual guidelines.
Come up with innovative ways to elevate the brand.
Contribute to a culture that supports creativity through exploration, technological innovation, and individual development.

Read more

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