Delivery Manager (Trading)

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

10

Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

11

Mandatory (Education): Engineering graduate

SAP TDM — Job Description

Role Purpose

Lead the end-to-end delivery of technology solutions across Finance, Procurement and Supply Chain platforms, ensuring successful execution of business change, system enhancements, application modernisation and operational improvements. Accountable for delivery governance, technical coordination, stakeholder engagement, risk management and service stability across SAP and enterprise application landscapes.

Key Responsibilities

Delivery Leadership

• Lead the delivery of business and technology initiatives across Finance, Procurement and Supply Chain domains.
• Manage the complete delivery lifecycle from demand intake through planning, design, build, testing, deployment and post-implementation support.
• Ensure delivery commitments are achieved within agreed scope, timelines, quality and budget.
• Drive Agile and hybrid delivery practices to improve predictability, transparency and customer outcomes.

SAP & Enterprise Application Delivery

• Deliver and support solutions across: SAP S/4HANA, SAP ECC, SAP Ariba, SAP BW/BI, SAP BlackLine, SAP Fiori, Finance & Supply Chain applications.
• Coordinate cross-functional teams including architects, developers, business analysts, testers and suppliers.
• Ensure alignment of delivered solutions with business objectives and enterprise architecture standards.

Integration & Middleware Delivery

• Lead delivery of SAP CPI (Cloud Integration Suite) initiatives and integration enhancements.
• Manage SAP PI/PO landscapes, migrations, upgrades and decommissioning activities.
• Coordinate API, middleware and enterprise integration deliveries across multiple platforms.
• Support cloud migration and integration modernisation programmes.
• Ensure robust integration design, performance, security and operational support readiness.

Governance & Stakeholder Management

• Act as the primary delivery contact for business and technology stakeholders.
• Provide clear reporting on progress, dependencies, risks, issues and mitigation plans.
• Facilitate governance forums, delivery reviews and stakeholder updates.
• Collaborate with business teams to prioritise demand and manage competing priorities.

Operational Excellence

• Ensure production stability and service continuity for critical business applications.
• Lead incident, problem and change management activities.
• Drive root cause analysis and continuous improvement initiatives.
• Support audit, compliance and security requirements across delivered solutions.

Resource & Supplier Management

• Coordinate internal teams, external partners and managed service providers.
• Support delivery planning, estimation, resource allocation and capacity management.
• Monitor supplier performance against contractual and operational commitments.

Continuous Improvement & Innovation

• Promote automation, AI and modern delivery practices to improve efficiency.
• Identify opportunities for process simplification and technical debt reduction.
• Contribute to delivery standards, reusable frameworks and best practices.

Skills & Experience

Essential

• Strong experience delivering SAP Finance, Procurement or Supply Chain solutions.
• Hands-on understanding of SAP S/4HANA, ECC, Ariba, BW and related applications.
• Experience delivering SAP CPI, PI/PO and enterprise integration solutions.
• Strong knowledge of Agile, Scrum and delivery governance practices.
• Experience managing technical dependencies across multiple teams and suppliers.
• Strong stakeholder management and communication skills.
• Experience in incident, change and release management processes.

Desirable

• SAP CPI Migration programmes.
• SAP PI/PO to CPI Transformation.
• Cloud Integration and API Management.
• Power BI and reporting solutions.
• AI, Copilot and automation initiatives.
• SAFe, Agile, ITIL or Project Management certifications.

Key Outcomes

• Predictable and successful delivery of Finance & Supply Chain initiatives.
• Stable and secure operation of SAP and enterprise applications.
• Successful CPI migration and PI/PO modernisation activities.
• Improved delivery efficiency, quality and stakeholder satisfaction.
• Reduced delivery risks and operational incidents.
• Increased automation and adoption of modern delivery practices.

Job Title : Engagement Manager / Delivery Manager

Experience : 7 to 12 Years

Location : Hyderabad

Work Mode : Hybrid – 3 Days Office

Open Positions : 2

Shift : EST – 09:30 PM to 06:30 AM IST

Joining : Immediate Joiners Preferred

Job Summary :

We are looking for an experienced Engagement Manager / Delivery Manager to own end-to-end delivery of client engagements and serve as the primary point of contact for clients and stakeholders. The role requires strong experience in offshore delivery, client management, Agile project management, cross-functional team leadership, and stakeholder management.

The ideal candidate should have a strong consulting mindset, excellent communication skills, and the ability to manage multiple priorities while ensuring timely, high-quality delivery.

Key Responsibilities :

• Own end-to-end delivery of client engagements from planning through successful execution and closure.
• Define and manage project scope, timelines, milestones, resources, quality, risks, and dependencies.
• Act as the primary client-facing point of contact, ensuring effective communication and relationship management.
• Lead and coordinate cross-functional offshore teams working across different time zones.
• Drive Agile/Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, reviews, and release planning.
• Track project progress, delivery metrics, milestones, and provide regular status reporting to clients and leadership.
• Manage stakeholder expectations, escalations, scope changes, and change requests.
• Identify client/business needs and proactively recommend solutions, improvements, and delivery strategies.
• Identify and mitigate project risks, issues, dependencies, and delivery challenges.
• Drive continuous process improvement and delivery excellence across engagements.
• Collaborate with business, product, technology, QA, and other functional teams to ensure successful project outcomes.
• Ensure adherence to delivery standards, governance processes, and quality expectations.

Mandatory Skills :

• 7+ years of experience in Engagement Management / Delivery Management / Program Management
• Strong offshore delivery & client management
• Excellent stakeholder management & communication
• Cross-functional team leadership across time zones
• Strong Agile / Scrum, project & risk management
• Consulting / problem-solving mindset
• Willingness to work EST hours (9:30 PM–6:30 AM IST).

Good to Have :

• Experience in the Insurance domain.
• Experience delivering No-Code / Low-Code projects.
• PMP, CSM, SAFe, or other relevant project / agile certifications.
• Experience managing enterprise clients and large-scale transformation / digital initiatives.

Candidate Profile :

• Strong client-facing and relationship management skills.
• Proven ability to lead distributed/offshore teams.
• Excellent verbal and written communication skills.
• Strong ownership of delivery, timelines, quality, and outcomes.
• Ability to work effectively with senior stakeholders and handle escalations.
• Strong analytical, problem-solving, and decision-making abilities.
• Comfortable working in a night / EST shift environment.

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) - Candidates from B2B SaaS Product companies will be prioritised. Candidates from Big 4 firms — Deloitte, KPMG, PwC, and EY — will also be considered.

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

Roles & Responsibilities

Key Responsibilities

• Lead end-to-end implementation and delivery of software/technology products for enterprise customers.
• Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.
• Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.
• Act as the primary project/implementation point of contact for enterprise customers.
• Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.
• Manage project timelines, risks, dependencies, scope, and stakeholder expectations.
• Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.
• Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.
• Build and maintain strong, strategic, long-term relationships with enterprise customers.
• Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.
• Proactively identify risks and challenges and drive them to resolution.

Ideal Candidate

1Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain2Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients3Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery4Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)5Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.6Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships7Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability8Mandatory (Company) -B2B SaaS Product companies9Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.10Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon11Mandatory (Education): Engineering graduate12Mandatory (Note): Candidates who had been working earlier with Sprinklr or currently working with Sprinklr will not be considered

Interview Process

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

About Solutionara

Solutionara is a U.S.-based IT Consulting and Technology Services firm with a Global Delivery Center in Noida, India.

As a fast-scaling consulting firm, we operate with high ownership, lean teams, and disciplined execution. We are also evolving toward an AI-enabled delivery model, focused on enterprise integration, digital transformation, and scalable technology solutions for global clients.

Our GDC plays a critical role in building high-impact engineering and delivery teams while driving operational excellence through structured processes and intelligent automation.

Location: Noida, Uttar Pradesh | On-site

Experience: 5–9 Years

Employment: Full-Time

Industry: IT Consulting & Technology Services

About the Role

Solutionara is looking for a Technical Project Manager – Enterprise Technology to join our Global Delivery Center in Noida.

This is a hands-on technology delivery role for someone who can operate effectively between project management and engineering teams. You will be responsible for translating technical work into structured delivery plans, coordinating cross-functional engineering teams, managing technical dependencies and risks, and driving projects from planning through deployment and stabilization.

You will work closely with Solution Architects, Technical Leads, Developers, Integration Engineers, Data Engineers, DevOps, QA, Business Analysts, client stakeholders, and vendors.

This role requires more than maintaining Jira boards and scheduling meetings. We are looking for someone who understands how technology projects are actually delivered and can ask the right questions when architecture, environments, APIs, integrations, infrastructure, data, testing, or deployment dependencies begin affecting the plan.

What You'll Do

Technical Project Delivery

• Manage technology projects from requirements and planning through development, integration, testing, deployment, and hypercare.
• Build and maintain detailed project plans, milestones, technical workstreams, dependencies, deliverables, and release schedules.
• Translate technical activities and engineering estimates into executable delivery plans.
• Coordinate work across application development, integration, cloud/DevOps, data, QA, architecture, and infrastructure teams.
• Understand technical blockers sufficiently to identify their delivery impact and drive the appropriate teams toward resolution.
• Challenge assumptions, timelines, estimates, and dependencies when delivery risks emerge.
• Ensure technical decisions, dependencies, assumptions, and actions are documented and followed through.

Delivery Governance & Control

• Maintain RAID logs, dependency trackers, decision logs, action items, milestones, and project health indicators.
• Identify schedule, resource, technical, environmental, integration, and deployment risks before they become delivery failures.
• Establish clear ownership and due dates for risks, issues, dependencies, and actions.
• Track planned versus actual progress and develop recovery plans when projects begin to slip.
• Manage scope changes and coordinate impact assessments across schedule, resources, technical dependencies, and delivery commitments.
• Escalate issues with clear impact, options, recommendations, and required decisions.
• Maintain accurate project documentation and delivery visibility for leadership and stakeholders.

Engineering & Cross-Functional Coordination

• Work closely with Solution Architects and Technical Leads to understand solution architecture and implementation dependencies.
• Coordinate API, integration, application, infrastructure, data, security, environment, and testing dependencies.
• Facilitate technical planning and dependency discussions across engineering teams.
• Coordinate development readiness, QA readiness, UAT, release readiness, cutover, deployment, and production stabilization.
• Ensure environments, access, infrastructure, test data, interfaces, and external dependencies are available when required.
• Track defects, technical blockers, and production-readiness items through closure.
• Support technical teams without attempting to replace the engineering or architecture functions.

Client & Stakeholder Management

• Participate in and lead client status meetings, delivery reviews, technical coordination meetings, and project governance discussions.
• Communicate technical issues in clear business and delivery terms.
• Provide concise project health reporting covering progress, risks, dependencies, decisions, and upcoming milestones.
• Manage stakeholder expectations around scope, timelines, dependencies, and delivery risks.
• Coordinate across India and global teams working in distributed delivery environments.
• Maintain professional, transparent communication when projects encounter delays or technical challenges.

Agile, Release & Delivery Management

• Facilitate sprint planning, backlog readiness, delivery reviews, retrospectives, and other Agile ceremonies where applicable.
• Work with engineering leads to ensure stories and technical activities are sufficiently understood before execution.
• Track sprint commitments without treating Agile metrics as a substitute for actual delivery outcomes.
• Coordinate release planning, UAT, change readiness, cutover activities, go-live, and hypercare.
• Support Agile, Scrum, Waterfall, and hybrid delivery models based on project and client requirements.

AI-Assisted Project Delivery

• Use AI and automation tools to improve project planning, documentation, meeting outputs, risk identification, status reporting, and delivery visibility.
• Identify repetitive project-management activities that can be automated or streamlined.
• Encourage responsible use of AI within project workflows while maintaining appropriate review, confidentiality, and accountability.
• Help Solutionara evolve toward a more data-driven and AI-enabled technology delivery model.

What We're Looking For

• 5–9 years of overall experience in technology delivery, with meaningful experience as a Technical Project Manager, Project Manager, Technical Program Manager, Delivery Lead, or similar role.
• Experience managing software engineering, enterprise application, cloud, integration, data, infrastructure, or digital transformation projects.
• Strong understanding of the Software Development Life Cycle (SDLC) and how software moves from requirements through development, testing, release, and production.
• Sufficient technical fluency to communicate effectively with Architects, Developers, DevOps Engineers, Integration Engineers, QA, and other technical specialists.
• Hands-on experience with project planning, RAID management, dependency management, risk management, change control, and delivery reporting.
• Experience coordinating multiple technical workstreams and dependencies.
• Ability to identify when a technical issue affects the critical path and drive appropriate recovery actions.
• Strong client and stakeholder communication skills.
• Ability to bring structure, ownership, and accountability to ambiguous or fast-moving technology projects.
• Strong problem-solving and escalation-management skills.
• Comfortable working in a fast-paced consulting and Global Delivery Center environment.

Technical Fluency

The Technical Project Manager is not expected to be the Solution Architect or primary developer, but should be comfortable discussing and managing delivery around concepts such as:

• REST/SOAP APIs and enterprise integrations
• Application and microservices architecture
• Cloud infrastructure and AWS/Azure environments
• CI/CD and DevOps pipelines
• Databases and data dependencies
• Development, QA, UAT, staging, and production environments
• Authentication, access, networking, and security dependencies
• Deployment, cutover, rollback, and production support
• Defects, logs, monitoring, incidents, and root-cause analysis

The TPM should be able to understand what is blocked, why it matters, who owns it, what it affects, and what needs to happen next.

Preferred Experience

Experience in one or more of the following areas would be an advantage:

• Enterprise Integration – Dell Boomi, APIs, Middleware, EDI
• AWS or Azure Cloud
• DevOps and CI/CD
• Data Engineering or Data Platforms
• ERP, WMS, CRM, PIM/DAM, or enterprise applications
• Application or legacy modernization
• Microservices and API-led architectures
• Digital portals and enterprise applications
• U.S. or global client delivery
• Consulting or technology services organizations
• Onsite-offshore / Global Delivery Center delivery models

What Success Looks Like

• Projects have clear plans, ownership, milestones, and technical dependencies.
• Risks and blockers are identified early rather than discovered at the point of failure.
• Engineering teams have the information, access, environments, and decisions required to execute.
• Technical issues are translated into clear schedule and business impact.
• Delivery commitments are actively managed rather than simply reported.
• Clients and leadership receive accurate and timely visibility into project health.
• Releases and go-lives are planned, controlled, and supported through stabilization.
• Project-management overhead is reduced through effective use of automation and AI.
• Technical teams view the TPM as someone who helps delivery move forward, not simply someone who asks for status updates.

Why Join Solutionara?

• Manage meaningful enterprise technology and transformation initiatives.
• Work directly with experienced architects, engineering leaders, and global clients.
• Build exposure across Cloud, Integration, Data, DevOps, AI, and Digital Transformation.
• Develop toward broader Senior Project Manager, Program Manager, or Technology Delivery leadership responsibilities.
• Have real ownership of technology delivery rather than operating solely as a PMO coordinator.
• Help shape delivery practices as our Noida Global Delivery Center continues to scale.
• Work in an environment actively incorporating AI and automation into technology delivery.

Role Purpose

The Program Manager is responsible for governing and coordinating multiple customer implementations and support engagements, ensuring successful delivery of IAN products and solutions across customers, teams, and delivery streams.

The role provides portfolio-level oversight across implementation, configuration, integration, quality assurance, data validation, cloud deployment, and support functions while driving delivery excellence, customer satisfaction, operational scalability, and successful business outcomes. The Program Manager works closely with Technical Project Managers, Implementation Architects, Delivery Leads, Product Teams, and Customer Stakeholders to ensure delivery commitments are met.

Key Responsibilities

• Govern and oversee multiple customer implementations and support engagements.
• Manage program-level planning, resource allocation, capacity management, and delivery forecasting.
• Ensure successful delivery of customer commitments, implementation milestones, support obligations, and business outcomes.
• Monitor overall program health, risks, dependencies, budgets, and delivery performance across customers.
• Partner with Technical Project Managers to ensure successful execution of customer implementation projects.
• Work closely with Implementation Architects, Lead Business Analysts, Lead Configurators, Lead Integration, Lead QA, AI & Data Validation Specialists, and Support Delivery Leads to align delivery activities.
• Oversee implementation and adoption of workflow automation solutions leveraging technologies such as n8n, Camunda, Apache Camel, and related orchestration platforms.
• Coordinate environment readiness, deployment planning, release activities, production cutovers, and support transitions.
• Act as the primary escalation point for delivery, support, resource, and customer management issues.
• Drive customer governance meetings, steering committee reviews, executive reporting, and stakeholder communications.
• Track and report implementation progress, delivery performance, resource utilization, risks, and customer satisfaction metrics.
• Ensure smooth transition from implementation to production support and operational ownership.
• Support implementation planning, prioritization, staffing, and delivery optimization initiatives.
• Drive continuous improvement initiatives across delivery, implementation, support, and operational processes.
• Collaborate with Product, Engineering, and Leadership teams to align customer needs with platform capabilities and product roadmap priorities.

Required Skills & Experience

• Bachelor's degree in computer science, Engineering, Information Systems, Business, or related field.
• 18–21 years of experience in technical program management, delivery management, implementation management, or professional services leadership.
• Strong experience in the Property & Casualty (P&C) Insurance domain; Knowledge of Commercial Lines and Specialty Insurance, considered an advantage.
• Experience managing multiple concurrent enterprise software implementations and customer engagements.
• Strong understanding of enterprise software implementation and delivery lifecycles.
• Good understanding of workflow automation platforms, configurable enterprise applications, and implementation-driven delivery models.
• Good understanding of BPMN-based workflow automation, business process orchestration platforms such as Camunda, Flowable, Appian or similar technologies.
• Understanding enterprise integrations, APIs, data migration, and cloud-based solution deployments.
• Understanding of cloud hosting models, environment management, deployment planning, and release coordination across Azure environments.
• Ability to manage delivery dependencies across workflows, integrations, business rules, forms, cloud environments, data validation, and customer onboarding activities.
• Experience managing cross-functional delivery teams comprising Architects, Business Analysts, Configurators, Developers, QA, Data Validation, and Support teams.
• Strong understanding of Agile delivery, release management, customer onboarding, and support transition processes.
• Experience managing customer escalations, delivery risks, budgets, and program dependencies.
• Strong understanding of resource planning, capacity management, utilization tracking, and delivery forecasting.
• Excellent stakeholder management, executive communication, leadership, and decision-making skills.
• Proven experience working with insurance carriers and clients across North America or Europe.

Desired Skills

• Experience with intelligent automation, document processing, AI-enabled solutions, or workflow-driven platforms.
• Experience working with SaaS platforms, InsurTech solutions, or enterprise workflow automation products.

PMP, PgMP, SAFe, PRINCE2, or equivalent program management certification

Project Manager – Capital Markets

Chella Software are a global software provider of fintech solutions for central banks, exchanges, central counter parties, and financial market intermediaries. They meet the software needs of customers in India, the Middle East, Africa, Singapore, and the USA.

Key Responsibilities:

1. Project Planning & Documentation

2. Risk & Dependency Management

3. Stakeholder & Client Communication

4. Review & Governance Cadence

5. Reporting & Visibility

6. Coordination & Collaboration

7. Client Relationship Management

We are looking for a detail-oriented Project Planning professional to manage project timelines, documentation, and stakeholder coordination. The role involves maintaining and updating project planning templates including milestones, deliverables, risk logs, and dependency trackers. You will be responsible for driving regular review cadences (weekly/fortnightly), stakeholder meetings, and ensuring clear communication with clients including MOMs, scope changes, and escalations. The candidate will identify bottlenecks, manage internal and external dependencies, and ensure smooth cross-functional coordination. Additionally, the role requires maintaining visibility across projects, managing escalation matrices, and supporting timeline renegotiations when required. Strong organizational skills, communication, and proficiency in Excel and PPT are essential.

Interview process

1st round Virtual

2nd round Face to Face

Skills:

Required Skills & Qualifications

• M.B.A or equivalent in sales and marketing with a B.E / B.Tech in Computer Science, Information Systems, Electrical, Electronics or a related field.
• 5+ years of experience in a IT Project management
• Ability to understand and explain technical concepts to technical and non-technical stakeholders.
• Basic knowledge of databases, APIs, and enterprise systems integration.
• Strong communication and presentation skills.
• An analytical mindset with attention to detail and problem-solving skills.
• Familiarity with capital markets concepts such as trade lifecycle, securities
• settlement, depositories, custodians, and regulations will be an advantage.