11+ Smartforms Jobs in Mumbai | Smartforms Job openings in Mumbai

Location: Bangalore, India

Experience: Minimum 5 years

Company: Tradelab Technologies

About Tradelab Technologies:

Tradelab Technologies is a leading fintech solutions provider specializing in trading platforms, brokerage infrastructure, and financial market technology. We build scalable and innovative products that empower brokers, traders, and fintech firms to trade smarter and faster.

Role Overview:

We are seeking an experienced Product Manager to drive the development and success of our trading and fintech products. The ideal candidate will bridge business goals with technical execution, working closely with engineering, design, and business teams to deliver impactful solutions for our clients.

Key Responsibilities:

• Define product vision, strategy, and roadmap aligned with business objectives.
• Collaborate with cross-functional teams (engineering, design, sales, and marketing) to deliver high-quality fintech and trading products.
• Gather and analyze user feedback, market trends, and competitive insights to guide product decisions.
• Create detailed product requirements, user stories, and wireframes.
• Prioritize features and manage the product backlog for timely releases.
• Monitor key product metrics, user engagement, and performance post-launch.
• Work closely with clients and internal stakeholders to ensure alignment with market needs.
• Drive continuous improvement through data-driven insights and customer feedback.

Required Skills & Qualifications:

• Minimum 5 years of experience in product management, preferably in Fintech, Trading, or SaaS domains.
• Strong understanding of trading platforms, brokerage systems, or financial markets.
• Proven track record of managing full product lifecycles — from ideation to launch.
• Strong analytical, problem-solving, and communication skills.
• Experience working in agile development environments.
• Familiarity with APIs, UI/UX principles, and data analytics tools (e.g., Mixpanel, Google Analytics).
• Ability to balance business strategy with technical feasibility.

Nice-to-Have:

• Experience working with Algo trading, Order management systems, or Market data APIs.
• Exposure to B2B fintech products and client onboarding workflows.
• Understanding of regulatory and compliance aspects in trading technology.

Why Join Tradelab Technologies:

• Opportunity to build cutting-edge fintech products impacting the trading ecosystem.
• Work with a passionate, fast-paced, and innovation-driven team.
• Competitive compensation and growth opportunities in a rapidly expanding company.

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Company Overview :

We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry.

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. SEO, SEM, Social Media, Branding, Website design, and development, Creative Design, Content writing, Press release, Video production, and Martech - our bouquet of services is customized to meet the unique goals of your business!

https://webtraffic.agency/

Job Profile-

Designation: Visual Designer

( Only for people based in Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY ).

About this role:

• Coordinating with clients or account managers to discuss the business objectives and requirements of the job
• Think creatively and independently design concepts, graphics, layouts, designing and managing Social media platforms
• Translate high-level design requirements into wireframes and engaging, intuitive and functional user interfaces
• Obtains approval of concept by submitting rough layout for approval
• Developing design briefs by gathering information and data through research
• Working as part of a team with printers, copywriters, photographers, other designers, account executives, web developers and marketing specialists.
• Work on the website, enterprise applications (multichannel), embedded product UI’s
• Create mood boards, mind maps and be a part of brainstorming sessions
• Deliver high-fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
• Stay up-to-date with the latest design trends and set a tone for the brand content.
• Ability to interact, communicate and present ideas to the clients and internal team members
• Ability to take direction from written or spoken ideas and convert them seamlessly into images, layouts, and other designs
• Excellent interpersonal and presentation skills
• Ensure consistent branding across all communication channels
• Able to deliver the requested creatives in the timeframe and follow a strict deadline.

Requirements: (Candidate from agency background is a must)

Education: Graduate degree from design college or communication or equivalent.

Skills :

• Well Versed with Designing Softwares like (Illustrator/Photoshop/CorelDraw/Dreamweaver/InDesign and others)
• Ability to have fun in the creating process
• High-level proficiency in Adobe Illustrator, Photoshop, CorelDraw.
• Excellent sense of design principles including color, typography, layout, and ability to create strong visual messaging.
• Knowledge of 2D animation & video editing on premiere pro & after effects would be an added advantage.
• Only for people based out at Mumbai, Thane, Navi Mumbai & MMRDA region only.
• Experience - Minimum 1 year and maximum 2 years of experience at a digital marketing/ creative/design agency.

Joining: Immediate and candidate should have their own laptop.

Working Days: Monday to Friday. ( 5 days a week )

Location: Powai ( Mumbai ). Hybrid model

Salary: As according to industry standards.

Company Overview :

Welcome to WEBTRAFFIC AGENCY, where we don't just build brands; we craft stories with purpose and passion!

Services that are our bread and butter: Social Media | SEO | Content Ideation |Brand Identity | Collateral Design | Print / Packaging Design | Creative Design |Content Writing | UI & Web Design Tech | Performance Marketing | Video Content & Production | Digital PR | Tech & Innovation

Company Website - https://webtraffic.agency/

Job Profile -

Designation - Junior Visual Designer

·Only for people based in Mumbai,Thane,Navi Mumbai & MMRDA region

·Outside candidates strictly NO NEED TO APPLY

·Candidates (Strictly from Agency Background) need to apply

·Resumes with a non-agency background will not be accepted

Responsibilities :

·Assist the team with the creation of visually compelling designs for online platforms, encompassing typography, infographics, motion graphics, digital videos, visual concepts, logos, icons, and other interactive elements

· Develop the social media look and feel across Instagram, Facebook, Twitter,YouTube with the aim of increasing brand awareness, and driving engagement

·Curate an exciting, consistent, always-developing stream of content to engage our existing audience and grow our follower base

·Some knowledge of Editing and retouching of the images will be preferable

·Need to have knowledge and experience in the making of reels

·Possessing basic knowledge of AI tools and seeking to generate content and videos using various AI applications

·Work alongside Social Media Manager and Strategist to implement a direction for social video and graphic treatments

·Enhance your skills and unleash your creativity by engaging in proactive campaign work

·Capable of working within a pressurized environment to tight deadlines

·Nurturing a natural curiosity and passion for interactive media and design innovation and skillfully managing multiple projects and tasks.

·Able to deliver the requested creatives in the timeframe and follow a strict deadline.

·Able to do the effective Ideation of the overall content , designing as per the client requirements

Requirements :

Education: Bachelor’s degree in graphic design , communication design , or related field

Skills :

·Well Versed with design software like (Illustrator/Photoshop/CorelDraw/After Effects/InDesign and others)

·Strong communication skills, both written and verbal, with an ability to effectively present ideas and design concepts

·Possessing basic knowledge of AI tools

·Excellent sense of design principles including color, typography, layout, and ability to create strong visual messaging.

·Knowledge of 2D animation & video editing in Premiere Pro & After Effects

·Must understand design in multiple mediums - print and digital

·Only for people based out at Mumbai, Thane, Navi Mumbai & MMRDA region only.

Work Exp : 3  months – 6 1 year of experience with digital marketing/ creative/design agency.

Joining: Immediate and the candidate should have their own laptop. Working Days: Monday to Friday. ( 5 days a week )

Work Model : Hybrid Model

 Location: Mumbai

Salary: According to the industry standards

Location:

1.   Office Address : HQ Office

Thane

WeWork Zenia Building, Hiranandani Circle, Hiranandani Business Park, Off Ghodbunder Road,Thane, Mumbai, Maharashtra, 400607

2.    Office Address : Branch Office

Powai

WeWork Chromium, Powai, Jogeshwari - Vikhroli Link Road,Andheri East, Mumbai, Maharashtra, 400706

Job Description

• Advising Clients for Commodities and Currency products.
• Calling existing clients for Commodity.
• Passing on research calls and engaging clients to trade

Qualification:

• Min Graduate (Candidate with MBA Degree or candidate with higher study plan should not apply)
• Ready to work in shifts
• Morning Shift- 8.30-5.30pm
• Evening shift -3pm to 12 am
• (Night travelling Allowance will be seperate

Responsibilities: 

1. Develop and execute a comprehensive corporate content strategy that aligns with the company's communication goals and target audience. This includes creating compelling and impactful content for various channels such as the website, blog, social media, and corporate collateral.

2. Collaborate with internal stakeholders to gather information and insights for content creation, ensuring consistent brand messaging, tone, and voice across all corporate communication channels.

3. Conduct market research to stay informed about industry trends, customer needs, and competitor activities, using this information to inform content development and identify opportunities for proactive media engagement and thought leadership.

4. Optimize content for search engines and track content performance using relevant analytics tools, making data-driven decisions to improve content effectiveness.

5. Plan, coordinate, and manage public relations activities, including press releases, media interviews, media outreach campaigns, and building relationships with key media contacts, journalists, and industry influencers.

6. Develop and execute corporate events such as conferences, seminars, and product launches, creating event strategies, budgets, and timelines to achieve communication objectives and maximize attendee engagement.

7. Create and distribute event-related communications, invitations, and promotional materials to enhance event participation and awareness, while securing speaking engagements and thought leadership opportunities at industry conferences and events.

8. Develop and implement internal communication strategies to foster employee engagement and alignment with corporate values and goals. This includes creating and distributing internal communications materials, organizing town hall meetings, employee forums, and facilitating open dialogue.

Qualifications:

1. Bachelor's degree in communications, public relations, marketing, or a related field. Advanced degree preferred.

2. 4+ years of experience in corporate communications, public relations, or related roles.

3. Strong knowledge of corporate communications principles, strategies, and best practices.

4. Proficiency in communication tools, digital platforms, and analytics for content creation, distribution, and measurement.

5. Excellent written and verbal communication skills, with the ability to craft clear and impactful messaging.

6. Creative thinking and the ability to develop unique content ideas and innovative communication strategies.

7. Strong analytical skills to interpret data, measure communication effectiveness, and make data-driven decisions.

8. Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.

9. Familiarity with SEO, social media marketing, and emerging communication trends and technologies.

10. Strong leadership and team collaboration skills to work effectively with cross-functional teams and external partners.

Immediate Joiner Preferred

The job is applicable only for Mumbai-based candidates.

Digital Marketing Agency Experience preferred.

I. YOUR ROLE

Driving business objectives for the agency’s clientele through Paid marketing activities.

II. YOUR RESPONSIBILITIES

• Monitoring, Auditing and Executing Campaigns on Google display/search Ads, Facebook, and Instagram ads
• Ensuring campaign performance and identifying insights to drive incremental results.
• Collaborate with the Account Manager and creative teams for campaign planning.
• Drive positive curiosity and a hunger for learning and new ideas through the team.
• Initiate and drive case study creation that can be nominated for awards, post completion of noteworthy campaigns.
• Build trust with clients’ POCs and Digital Leads.
• Ability to represent the agency in account reviews and performance meetings
• Assisting the team in pitching for new business.
• Auditing Ad accounts of prospects and identifying opportunities for performance improvement.
• Deliver volume, quality leads , TAT & cost outcomes (in accordance with quarterly OKRs) for paid user acquisition (i.e. advertising)

III. ABOUT YOU

- Professional / Academic Requirements

• 2+ years of relevant work experience in Paid media
• A Degree in Engineering, Marketing, Advertising, Communication or another relevant field

- Technical Requirements

• Expert level command over Google Ads, Facebook/Instagram ads
• Exposure to multiple verticals like eCommerce, BFSI, Realty, Travel, etc.
• Proficient at Google Analytics, Apps-flyer, Similar web, Adobe solutions, etc.
• Master of decoding trends and analytics from data
• Proficient with the MS Office Software (PowerPoint, Excel)
• Superior communication and presentation skills
• Creative & Strategic thinking
• Up-to-date on creative and market trends

Product Manager 

Purpose of the role 
A Product manager at CarWale would be responsible to deliver world-class products that solve real-world problems around car buying, by working in an agile framework of iterative development and collaboration.

They have to deliver great business value through user research , intelligent prioritization , and working with Stakeholders throughout the product lifecycle to ensure a great return on investment.

Role description

Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

 Key responsibilities:

• Lead a development team to implement product changes while working collaboratively with multiple stake holders like Design, Sales, Operations & Management.
• Analyze data to derive product & business insights and use them to strategize changes.  Iteratively improve on the product by running tests
• Be responsible for prioritization of features based on assessment of business impact & effort.
• Report findings & periodic reviews with Management.

The ideal candidate would have the following qualities

.

• Understanding and experience of Digital Product Development Life Cycle
• Excellent business analysis & problem-solving skills
• Result-driven, goal-oriented work ethic
• Customer empathy, ability to think from user’s point of view
• Excellent written and verbal communication, including technical writing skills
• Understanding of technology and exposure to software coding
• Experience in Business Requirement Specification documentation/product backlog (Epics, User stories)
• Experience of working in an Agile environment is preferred
• Understanding of user experiences (UI/UX)
• Product development experience including experience in digital product building/tech delivery is preferred

CarWale is India's largest auto media company. CarWale has always striven to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars.

Our mission is to bring joy and delight into car buying and ownership. To achieve this goal, we aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with.

Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media space.