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About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Product Analyst (Process Excellence Team, Episource)

Key Responsibilities and Deliverables 

• Ensure timely release of features and bugs. 
• Talk to development team and ensure all roadblocks are cleared.
• Participate in user acceptance testing and undertaking the functionality testing of new system 
• Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
• Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
• Prepare requirements and act as a liaison between development team and ops  
• Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
• Prepare monthly, quarterly and six months plan for product roadmap
• Create product roadmaps after discussing with business heads. 
• Ideate and define epics for the product and then define product functions. 
• Each feature or new product development should result in cost per chart optimization or in helping new business line       
• Work on other product lines associated with Salesforce
• Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
• Training about products and its usage to the customer
• Give proper training to end users on the product usage and its functionality
• Prepare product training manuals during roll out.  

Skills & Attributes required

• Technical Skills

• • Statistical Analysis Tools and techniques 
  • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
  • Mid/Large Scale transformations and System Implementations Project 
  • Stakeholder Requirement Analysis
  • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.

• Strong Analytical Skills 
  • Data Exploration and Analysis
  • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 

• Communication Skills 
  • Has the ability to communicate effectively to all the stakeholders
  • Demonstrated ability to communicate complex technical problems in simple plain stories
  • Ability to present information professionally and concisely with supporting data
• Creative Problem Solving and Decision Making
  • Needs to be a self-initiator and should be able to work independently on solving complex business problems
  • Needs to understand customer pain points and should have the ability to innovate processes
  • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 

We are looking for a Client Key Account Manager who has an experience in coordinating with the clients and the Digital marketing team. The Account manager will be the liaise between clients and the internal teams (content writers/graphic designers/ implementors/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Knowledge of LinkedIn Advertising or PPC campaign is a must. Also, understanding of tech is a plus since we have major tech clients on board.

Experience - 4 years - 5 years as an Account manager experience

The Ideal Candidate

Client Management: Your main task as an Account Manager is to understand and manage clients’ expectations, coordinating with the client and the team and keep them aware about the actions you're taking and how we're progressing. Communication with the client will be basic as your main job is to get results for the clients. Responding to client queries (Account updates, Billing Inquiries, or General complaints) in an effective manner, via Phone calls, Emails, and Chats within the time limits and following up to ensure resolution whenever required.

LinkedIn Ads / PPC campaign: Experience with LinkedIn Ads / PPC campaign is required. You are expected to to make day to day changes in the LinkedIn ad manager and take care of the campaigns. Not only do you need to know the fundamentals of LinkedIn or PPC Ads, but also be experienced enough to come up with campaign strategies and manage long term while getting results.

Accounts handled: You should have handled minimum 50 lakhs worth of ad spent in past on either PPC campaign / LinkedIn Ads campaigns.

Problem Solving: We’re always here to support our team members but you need to be someone who can roll up your sleeve and do your best to deal with problems - and solve those which you can actually solve. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.

Marketing Strategy: Your main job is to learn about the client's business and understand what they sell, who they sell to, etc. in order to use this to guide the client towards strategies that help their ad campaigns become as profitable as possible (with the account executive’s & account lead’s help).

Important Personality Traits

• Persuasive, Assertive, Confident, Direct
• Strong English proficiency
• Should be available in IST time zone
• Willing to work in US time zone, as and when required
• Remote working.
• Fast Internet & Power backup (if you have frequent power cut issues).
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

Note: This is an “Equity-linked Founding Member Role”. We are targeting a $100Bn+ Addressable Market (D2C e-commerce) enabling tremendous wealth creation for founding team members.

__________________________________________________________

What’s your favorite chocolate? Something from the house of Cadbury’s, Nestle or Amul? But did you know there are more than 100 Indian D2C Brands that have launched more than 1000 variants of Bars and Chocolates?
In Fact, there are more than 10,000 Indian D2C brands that have launched lakhs of exciting new-age products across Food, Beverage, Beauty and Wellness!

Want to try them for free? That’s good enough a reason to Signup on Blingg https://blingg.app.link/install">Here.

But how about we enable the discovery of these exciting D2C Brands and their products to millions of Indian consumers…well that’s what we are aiming to do.

About Blingg: 

Blingg is India’s first D2C Trials Membership at just Rs.99 built for urban millennials. Blingg delivers a customized box of products from new DTC brands for you to sample across Food, Beverage, Beauty, Personal Care and Wellness.

We are a team of 6 but our goal is singular - to democratize discovery and user acquisition for d2c brands. We are revolutionizing e-commerce in India, one BlinggBox at a time, you can hop on board and make it a whole lot better with your passion, skills and experience.

About the Role: 

For a product that brings two worlds together, Users and D2C Brands, the need for a seamless, robust and enticing experience is the key. That’s where you and your technical experience and expertise come in. Our hunt is for a techie at heart, who has done this before and has built an app/platform which is both simple and intuitive.

We are revolutionizing e-commerce, one BlinggBox at a time, you can hop on board and make it a whole lot better with your skills and experience.

Technical Requirements:

->3 - 6 years of proven working experience in Core Flutter + Android + iOS development and deep proficiency with MySQL, Linux and JavaScript or similar languages.

->Hands on Experience with Firebase, AWS, RDMS, Git

->Relevant Backend experience: Nodejs, Postgres/MySQL Or Algorithms

->Experience with third-party libraries and APIs

->Hands-on engineering experience with modern software stacks, cloud-based platforms, and high-stakes infrastructure.

-> Previous experience of work in early-stage startups is highly preferred.

-> Demonstrated ability to work independently and make decisions with minimal supervision.

What Will You Do?

->Taking responsibility for the overall planning, execution, and success of product releases.
->Taking responsibility for the complete architecture of the product ->Driving the adoption of best practices & leading code reviews, design reviews, and architecture
->Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create
->Implementation of long-term technology vision for Blingg

What’s in it for you?

• Once in a lifetime opportunity to Build, Manage, Lead and Blitzscale D2C Commerce
• We are targeting a $100Bn+ Addressable Market (D2C e-commerce) enabling tremendous wealth creation for founding team members.

• Super Attractive ESOPs+ Salary

Job Description

The ideal candidate should have minimum 8 years of experience on SAP Abap.

Should be well versed with Reports , Interfaces , Conversions , Enhancements , Forms and User exits.

Should be good in stakeholder management.

Should have excellent verbal and written communication skills

Should be good in Project management.

Knowledge of S/4 Hana is required.

About the Role

We are looking for a technically curious, Software Development Engineer in Test to develop core test automation infrastructure to make testing cycles efficient.In this role, you will be responsible to develop UI and API level automation infrastructure that will simplify adding new automated tests, for the product team. This is a growing team, which makes for many opportunities to be involved directly with product management, development, sales, and support teams. Everybody on the team is passionate about their work and we’re looking for similarly motivated “get stuff done” kind of people to join us!

Roles & Responsibilities

• Collaborate with cross-functional teams, Product Managers and Developers to define the project quality goals, testing strategy, test plan, and test cases
• Review test-design, guide other team members to improve quality, report product/solution quality, escalate if needed: be the gatekeeper for quality
• Build test automation infrastructure and automate test cases
• Engineering dashboards (e.g. JIRA) to provide insights into test cycles
• Be ready to adapt to the changing priorities
• Ensure tests are running in Continuous Integration (CI) model and moving towards Continuous Delivery (CD) goal
• Play well with others! Be a great teammate and help maintain our positive culture

Skills Required

• Experience in API Testing, Security Testing and Performance Testing (JMeter, Gatling etc)
• Familiar with SQL and popular databases (Postgres, MySql etc)Experience in using Build automation tools (Maven, Gradle, bundler etc)
• Experience in using Continuous Integration tools (Jenkins, Hudson etc)
• Experience in using BDT frameworks (Jbehave, Cucumber, Lettuce etc)

Developing new user-facing features using React.js/React Native

• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Ability to work through new and difficult React Native Issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.