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About us
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Position: Customer Service Executive
As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.
Duties & Responsibilities:
- Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
- Replenishing retail shelves as per store requirement
- Managing store visual merchandising and managing customer billing and gift-wrapping
- Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
- Maintaining a safe and healthy work environment
- Following the cleaning and hygiene guidelines set by the store
Candidate Qualifications & Skill Requirements:
- Candidate should ideally have 2- 3 years of experience in a similar profile
- Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
- Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
- Good written and verbal communication skills
- Ability to work well under pressure
- Flexible and works well with a team
- Ability to multitask
Reporting Manager: Store Manager
About Hamleys:
Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Job Title: Fun Consultant
Grade: A1
Role:
- Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
- To efficiently adhere to all “company procedures and policies.”
- To work with the team to achieve award winning “customer service.”
Key Responsibilities:
- Contribute to achieve store KPIs.
- Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
Desired Skills & Abilities
- Superior understanding of Indian retailing and global trends.
- Good communication and interpersonal skills - understand customer needs
- Good at relationship building - conversion to sales
- Ability to follow brand and store guidelines
- Good operations experience – receiving stock, inventory keeping, cash handling etc.
- Explain specific services to consumers.
- Explain different customizable features.
- Represent and promote the organization with services at in-home product presentations, showrooms as required.
- Determine seasonal trends and adjust as needed.
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