Senior Manager - Fund Raising

Hiring for Prinipal / Lead Data Architect

Exp : 12 - 16 yrs

Work Location : Bengaluru

Shift Timings : UK

Mode of Interview : F2F

Skills :

Databricks, Python, Scala, SQL, Snowflake, Structured Streaming, Apache Kafka, Flink/AWS.

10+ years of progressive experience in Data Engineering, Data Warehousing, and Data Architecture.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Description:

Deqode is seeking a skilled .NET Full Stack Developer with expertise in .NET Core, Angular, and C#. The ideal candidate will have hands-on experience with either AWS or Azure cloud platforms. This role involves developing robust, scalable applications and collaborating with cross-functional teams to deliver high-quality software solutions.

Key Responsibilities:

• Develop and maintain web applications using .NET Core, C#, and Angular.
• Design and implement RESTful APIs and integrate with front-end components.
• Collaborate with UI/UX designers, product managers, and other developers to deliver high-quality products.
• Deploy and manage applications on cloud platforms (AWS or Azure).
• Write clean, scalable, and efficient code following best practices.
• Participate in code reviews and provide constructive feedback.
• Troubleshoot and debug applications to ensure optimal performance.
• Stay updated with emerging technologies and propose improvements to existing systems.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of professional experience in software development.
• Proficiency in .NET Core, C#, and Angular.
• Experience with cloud services (either AWS or Azure).
• Strong understanding of RESTful API design and implementation.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Experience with containerization tools like Docker and orchestration platforms like Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Familiarity with Agile/Scrum methodologies.
• Strong communication and interpersonal skills.

What We Offer:

• Competitive salary and performance-based incentives.
• Flexible working hours and remote work options.
• Opportunities for professional growth and career advancement.
• Collaborative and inclusive work environment.
• Access to the latest tools and technologies.

Experience 5-10 yrs

Bangalore North- Western

1. **Office Management & Administration**

  - Oversee daily office operations to ensure the smooth functioning of the workspace.

  - Manage office supplies and equipment, ensuring all resources are available and in working order.

  - Coordinate maintenance and repairs to keep the office safe and efficient.

  - Handle document organization, filing, and data management for quick retrieval and better productivity.

  - Schedule meetings, coordinate travel, and support event planning for team or client events.

2. **Client & Partner Communication (Mandarin-English) **

  - Act as the primary liaison for Mandarin-speaking clients or partners.

  - Translate documents, emails, and other communications from Mandarin to English and vice versa.

  - Assist in meetings by providing translation or language support to ensure effective communication.

  - Coordinate with vendors or partners in Mandarin-speaking regions, ensuring all requirements are met and deadlines respected.

3. **Financial & Resource Management**

  - Assist in budgeting and expense tracking, keeping an organized record of office expenditures.

  - Manage petty cash and process reimbursements or invoices for the team.

  - Collaborate with finance or HR teams to process payroll, employee benefits, or expense reports.

4 **Coordination with External Stakeholders**

  - Coordinate with building management, vendors, and contractors for office upkeep.

  - Arrange logistics for client visits, including transportation, accommodation, and meeting schedules if needed.

  - Ensure compliance with local laws, regulations, and safety protocols.

5. **Administrative Support for Senior Management**

  - Provide executive assistance to senior leaders, such as managing their schedules, emails, and travel arrangements.

  - Prepare presentations, reports, and correspondence as needed.

6. **IT & Communication Systems Management**

  - Coordinate with IT support for the setup and maintenance of office computers, phones, and internet.

  - Ensure that communication systems (like video conferencing tools) are functional for smooth client calls.

WordPress JD Below:-

• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Should know WordPress Customization of themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Monitoring the performance of the live website.
• Must have hands on experience with JavaScript
• Job Location- Rajkot