Store Sales & Customer Support Executive (Female)

Job Description

Condé Nast has a huge global footprint across 32 countries worldwide with total monthly visitors reaching more than 550 million. We aim to inspire, inform and entertain our audiences through our portfolio of well known brands such as Vogue, Wired, Vanity Fair, Architectural Digest, GQ and many other leading brands.

Condé Nast has operations in America, Europe, South America and Asia. There are long-established operations in major Indian cities such as Mumbai and Chennai across many business areas.

The company is undertaking the biggest transformation in its history, driving towards expanding both its operations and its reach through diversifying the digital business models for our brands. Major areas of focus will include video and streaming platforms, increasing subscriptions and memberships, growing our events business, and ensuring we maintain a high level of standard on the products we are already proud of delivering to our customers. Migrating and consolidating to a more centralised set of technologies and capabilities that can be easily leveraged by any brand or product experience is also a top business priority.

Engineering is responsible for scaling, building, deploying websites that serve over 500 million users globally. The global engineering team includes Product Engineering, Platform Engineering and Core Engineering.

About Brand Engineering

Our mission is to build compelling and inspiring experiences across our portfolio of global brands such as Vogue, Wired, Vanity Fair, and Glamour which currently reaches over 500 million monthly users. Our goals are extremely ambitious; we are rolling out our brands into new countries and territories and pushing to serve more consumers across web, native (iOS / Android), video and social platforms.

We want you to join us as we embark on further global expansion of our brands, creation of new features to deliver our engaging content to consumers worldwide, and diversifying our revenue models. We believe in fostering a culture of experimentation and innovation, often running hundreds of a/b experiments in production every day! 

You will be working alongside international colleagues across US, London, and India. Cross-functional collaboration is at the heart of what we do and you will be comfortable working in close partnership with Product, Design, UX, and Data. The Brand Engineering group works in close partnership with the Platform Engineering group to implement cross-cutting solutions that can be leveraged by the Brands to deliver robust end-to-end experiences for our consumers.

The Role

We’re looking for a Senior JavaScript engineer to join our team at our Chennai/Bengaluru office.We ideally hire engineers who are comfortable across the full stack, but we know you'll have a preference about being on the front- or back-end. As long as you're happy to work on both sets of tasks – you should carry on reading!

Our tech

• Languages and Frameworks: Javascript, Node.JS, React (and React eco-system)

• APIs: GraphQL

• Data: Postgres, MongoDB, Elasticsearch

• Deployment: Docker, AWS, Kubernetes

• Source Control: Git, GitHub

How we work

• Infrastructure as Code everywhere

• Pairing. We like knowledge sharing and upskilling

• Remote friendly. We work with engineers across time zones & locations

• (Oncall - teams are responsible for their own apps)

Role and responsibilities

• Working on our collection of Node apps; we use a mix of Express, Hapi, and Fastify

• Working on our front-end apps; we use a mix of React and Next.js but as long as you have experience in at least one framework we don’t really mind

• Shipping features and services to anywhere between thousands to millions of customers per day.

• Collaboratively working with our amazing infrastructure team

• Mentoring colleagues at every level, and a willingness to be mentored by them

• Supporting your Tech Lead and Engineering Manager in technical decision making, solutionizing and estimations.

• Pairing with members of your team to identify the most optimal solution. Regularly conducting code reviews to ensure high standards of engineering quality in the code that we write.

• Working within a cross-functional team that includes designers, UX engineers, and product

• Looking at logs and monitoring metrics and responding to alerts; we use Kibana, ElasticSearch and Datadog extensively, but as long as you’re aware of how important observability is, we don’t mind what tools you may have used in the past.

• Taking part in our 24/7 “On Call” rota to troubleshoot any major operational issues out of hours. Teams are responsible for their own apps availability and reliability.

About you - Essential skills

• You have a BE / BTech or equivalent experience

• You’re a software engineer with 7-9 years of experience. 

• Expert knowledge of JavaScript and Node.js, good understanding of ES9 and React.js and JavaScript testing frameworks (such as Jest, Mocha etc.)

• Good understanding of Cloud Native architecture, containerisation, Docker, AWS, CI/CD, and DevOps culture. Kubernetes foundational knowledge would be a great bonus, as we use it extensively.

• Practical experience in the use of leading engineering practices and principles.

• Practical experience of building robust solutions at large scale. We serve traffic in the many millions every month so our products need to scale seamlessly to meet our customer demands.

• Appreciation for functions of Product and Design, experience working in cross-functional teams.

• You’ll try to make the codebase nicer for the next person that visits it.

• You’re someone who’ll own every step of the development process; from refining tickets to shipping the code to production.

• You’ll do your best, and ask for help when it’s needed.

• You have an interest or desire to learn about every part of the stack; from the latest JavaScript standards, to GraphQL, to accessibility, and the infrastructure we deploy to (we use Kubernetes extensively, but we have a dedicated platform team on hand to help!)

• Someone who can communicate in a variety of media (through Slack and in person) effectively within their team, outside of their team, and with people in our product and design families, to even our users

• Able to effectively communicate technical concepts to different audiences

• Business proficiency in spoken and written English

• You will be working with a global team and need to be accommodative of different time-zones as required

About you - Desirable skills

• Experience of working with international teams across multiple time-zones

• Mentoring and/or management experience

• Knowing about continuous integration, testing strategies, design systems, software architecture, data and analytics, user experience, accessibility, internationalisation, web performance

• Experience and/or interest in working with digital advertising

• Experience and/or interest in working in publishing

• Experience and/or interest in working with Fashion

• Proficiency working with a variety of third party APIs and developer tools

• Commercial experience using Kubernetes, React and GraphQL

• Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
• Communicating actively with dealers & customers to help foster a team environment
• Building strong relationship with dealers & customers
• Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
• Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
• Developing and implementing sales & marketing plans to drive sales and profit
• Meeting and exceeding sales targets for assigned territories
• Monitoring achievement of collection targets to reduce exposure to outstanding receivables
• Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
• Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
• Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
• Ensuring timely payment and debt free transactions along with reconciliation of accounts

• A Master's degree in business administration (MBA), Marketing
• Minimum 5-6 yrs of Sales experience with understanding of paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision