As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.
Similar jobs
Roles & Responsibilities:
Promoting the company's existing brands and introducing new products to the market.
Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
Gathering, investigating, and summarizing market data and trends to draft reports.
Implementing new sales plans and advertising.
Product Marketing, catalog management,
Inventory management
Dynamic price Management
Knowledge, skills, and attributes
Bachelor degree/ Management
6 months to 1 year of relevant Work Experience,
2022 Passout candidates, Internship in related field.
Great communication skills
Experience in FMCG industry is a plus.
Bangalore based candidates from Tire 1 and Tire 2 colleges
Key Skills:
Strong communication and interpersonal skills. Especially the ability to work cross-departments to achieve results
Strong Project management skills
Ability to get things done
Self Driven
Analytical oriented
Ability to merge creative and analytical insights
Strong creative bent of mind.
Communicate clear decisions, next steps, and accountability
Do you have what it takes?
· Proficient in C, C++ development, OS concepts, Data Structures, Distributed computing, and Algorithms.
· Actively engaged in projects related to architecture and design (architecture, design patterns, reliability, and scaling).
· Excellent problem-solving capability with strong fundamentals in Computer Science.
· Highly proficient in data structures and algorithms.
· Ability to pick up new technologies rapidly to convert specifications to low level design.
· Ability to clearly communicate the intent and approach when producing a code design document.
How can you contribute to our success?
· Develop frontend as well as backend components for delivering product on cloud platforms.
· Participate in activities that lead up to the code design. This may include activities such as developing prototypes, proof of concept, compare pros and cons of various implementation choices being considered and recommending the most appropriate one.
· Mentor and influence junior developers to adhere to good coding standards and become quality conscious.
· Review critical pieces of code that are developed as per this code design.
· Ensure that the code being delivered is of the highest quality.
· Ensure appropriate unit tests and functional as well as non-functional tests are considered.
· Conceptualize and work towards building processes, methodology, and tools to improve team’s ability to deliver high quality software.
Key Responsibilities:
- SDLC development of product features, enhancements, UAT/production issues.
- Work with development team members for development of product features.
- Client-side and server-side development.
- Develop and manage well-functioning databases and application.
- Write/ design product APIs and write unit test cases.
- Follow standard agile scrum practices for software development.
- Peer review, pull requests, code refactoring and managing source code per standards and ensure quality.
Required Experience & Skills:
- 5+ years of software development experience using Microsoft .Net technology stack.
- Strong experience in .Net, .Net Core, C#, Entity Framework, SQL server, JavaScript, jQuery, etc.
- Experience in using unit test framework e.g., xUnit, Moq.
- Experience in Web API development.
- Experience in Agile / SCRUM development process.
- Good to have experience in Domain driven design development and Microservice architecture.
- Excellent communication and teamwork skills
- Good to have knowledge and experience in ABP.IO framework, Angular 8+, PostgreSQL and AWS cloud service and CI/CD process.
Hiring for SSDE/ ML.
Exp: 4-8 Yrs.
Looking immediate - 15 Days joiners
Primary Skills (Must have)
- Azure IaaS and PaaS.
- .Net (Core and Framework)
- Web API, ASP.NET, Entity Framework
- MS SQL Server
- HTML5, CSS3, Jquery and JSON
- Angular / React JS
- Unit Testing Framework for .NET using MS Test Manager or Nunit
- Unit Testing Framework for Angular or React JS
- Docker & Kubernetes
- BOT
- Should have the ability to implement solution based on the technical design document and discussions with Tech Leads / Architects.
- Should have the ability to identify and implement software development best practices.
- Should have the ability to collaborate with other team members to deliver the solution.
- Should have the abiliity to troubleshoot issues..
Interested can share your resume to gangadhar.shivarudraiah at winwire dot com
Client: MNC (WFO)
Role: DOT NET DEVELOPER
Exp: 4 years to 6 years
CTC : UPTO 30 lpa.
NOTE:Serving notice period (30days/immediate joiner.
Candidates from Bangalore location only apply.
- Hands-on working knowledge and experience is required in:
- Extensive experience working on C#, .net and .net core frameworks
- Relational Databases (SQL Server, Oracle, PostgreSQL, etc.)
- NoSQL Databases (Mongo, Cloud Spanner, etc.)
- Agile Methodologies (Scrum, TDD, BDD, etc.)
- Experience working with distributed teams across regions and time zones
- Strong organizational skills
- Display detailed, critical, quality-oriented, skeptical thinking about the product
- Experience with several of the following tools/technologies is desirable:
- GIT, Jira, Jenkins, SharePoint, Visual Studio Code.
- Microservices Architecture, Domain Driver Design, Test Driven Development is a bonus
- Design Patterns and implementing the Design Patterns
- Development of Complex Application and System Architectures
- Data Structures and Algorithms using Typescript, C# and .NET
- Experience working in Google Cloud will be a big bonus as all our systems are in the Cloud
- Knowledge of REST and gRPC API’s is a bonus
- Knowledge of the following technologies is a plus:
- Continuous Integration and Continuous Delivery Tools like GitHub, Git, etc.
- Containerization Technologies (Docker)
- Recruiting and interviewing skills
- Phone, MS Teams, and online meeting platform skills
- Familiarity with relevant HR Terms
- Good Communication and interpersonal skills
- IT Recruitment experience.
- Understanding customer requirements and analyzing cases in alignment with policies
- Working with the policy team to ensure the right risk parameters are captured and assessed
- Understanding industry and regulatory trends and their impact on customers to ensure the right decisions are taken
- Working closely with business functions to onboard the right set of customers.
- Working closely with operations to ensure that documentation and checks are put in place at various stages of the application lifecycle
- Developing industry-best practices and constantly striving to improve the same, basis market practices
What you need to have:
- Bachelor’s Degree with relevant work experience of at least 3 years with CA/ MBA(preferred)
- 3-4 years of experience in handling credit risk assessment for unsecured business loans. Prior experience in the Lending domain, either with a Bank/ NBFC or a lending platform.
- Very good understanding of documentation related to lending pre-disbursement (mandatory)
- Experience in working on the lending business with a Bank, NBFC, or a platform (mandatory)
- Excellent understanding of industry trends and their impact on segments
- Setup basic credit underwriting processes and scale up the vertical
- Ability to assess customers' basic standard programs like Financials, Banking, etc.
- Proficient in MS Excel and the ability to bring out insights from data
Something we will like in you -
You enjoy the excitement of developing new software, mobile apps, and you have a vision for building stable, reliable, and performant systems.
You must have solid foundational knowledge in software development and debugging.
You might have a Computer Science or Engineering degree, or you might not. Your university is not what we're looking for. We care about what you can do at work and how you do it.
This is a remote job. You're free to work where you work best, anywhere in the world: home, co-working space, coffee shops.
Do you recognize yourself in these statements:
- You are comfortable under pressure, and you enjoy working on a broad array of projects with different technical requirements.
- You love unwinding tricky problems, finding the causes, and fixing them for good.
- You take pride in your work with or without accolades from others.
- You care about your coworkers and want to make their lives better.
- You enjoy working across teams to help ship new features and fix bugs.
- You approach your work with curiosity, enthusiasm, and tenacity.
Pay and benefits
- The salary for this position is INR 20000 - INR 30,000
We assess your seniority relative to the team at Shimbi Labs during the interviewing process. It doesn't matter how many years you worked before. - Work from anywhere.
- Allowance for the Internet connection.
- Laptop and power backup (After a year).
- 21 days paid leaves.
- Health insurance after a year with us (After a year).
Your Responsibilities
Maintain and enhance a product roadmap in line with the organisational objectives
Hypothesise, test, build, enhance - all journeys across different touch points on the platform across web and app
Create frictionless experiences to a one of its kind offering at scale
Manage data reporting and visibility across business and operations
Work closely with Design and Tech, and manage sprints within this pod, to bring about the outcomes in a timely and effective manner
Deliver MRDs and PRDs with prioritized features and corresponding justification
Work with external third parties to assess partnerships and licensing opportunities
Required Skills and Experience
3+ years experience managing consumer facing products
Wireframing and Prototyping
Process management
Good understanding of metrics and analytics platforms
Prior experience with BI tools is a plus
We are an IIT Bombay incubated, early stage healthcare start up developing a mobile based Ai technology to help reduce health risks for women during their pregnancy. Our Founders are Harvard and Columbia University alums with extensive experience in digital health in the US and India.
Role: Back end developer ( Python + Flask/Django, Location Mumbai, Marol):
Must have:
- 1-4 years hands on experience in Core Python with preferably Flask framework for complex web and mobile applications.
- Deployment experience
- Must have experience with Mongodb, MySQL and AWS
- Experience in Redis, Aerospike
- Good command of API development and deployment ( G Unicorn, Supervisor, Jenkins) Algorithms, system design, OOPS concepts.
- Agility and flexibility to in start up environement with focus on customer, excellent communication skills, and high level of responsibility and responsiveness.
- Project management, scheduling, allocation and delivery.
- Proven experience in agile development, sprint planning and backlog management.
Good to Have:
Experience in Machine Learning, Dialogflow or Rasa for NLP,