Senior CX Analyst

About the Company:

Watch Your Health is an engagement and retention company that leverages health as a platform to drive customer loyalty and business growth. We provide AI-driven digital solutions designed for insurance providers, corporates, and healthcare businesses, helping them enhance user engagement and retention. Through personalized wellness programs, data analytics, and digital interventions, we enable organizations to create meaningful customer interactions, improve health outcomes, and strengthen long-term relationships.

Role Overview:

We are seeking a proactive, organized, and resourceful Personal Secretary to support the Managing Director. The ideal candidate will be a master of multitasking, discretion, and time management, ensuring the MD’s professional life runs smoothly and efficiently.

Key Responsibilities (KRA):

• Calendar & Schedule Management:
• Manage and maintain the Managing Director’s daily schedule, including meetings, appointments, and travel plans.
• Coordinate internal and external meetings, ensuring time optimization.
• Set timely reminders for meetings, deadlines, and follow-ups.
• Administrative & Secretarial Support:
• Maintain to-do lists and ensure timely completion of all tasks.
• Handle email correspondence and phone calls as required.
• Prepare reports, presentations, and briefing materials.
• Coordinate travel arrangements, hotel bookings, and itinerary planning.
• Meeting Coordination:
• Prepare meeting agendas, minutes, and action plans.
• Ensure the MD is briefed and ready for all engagements.
• Follow up on delegated tasks and ensure closure.
• Confidentiality & Professionalism:
• Handle all information with a high degree of confidentiality and discretion.
• Be a point of contact for stakeholders and ensure a polished representation of the MD’s office.
• Ad Hoc & Special Assignments:
• Assist in personal and professional tasks as and when required.
• Take on additional responsibilities to support the executive office dynamically.

Qualifications & Skills:

• Bachelor’s degree in business administration, Communications, or related field preferred.
• 0-3 years of experience in a similar executive assistant or secretarial role.
• Exceptional organizational and multitasking skills.
• Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication.
• Ability to maintain confidentiality and work with discretion.
• High attention to detail and a proactive approach to problem-solving.

What We Offer:

• A fast-paced, high-impact work environment.
• Direct exposure to top leadership.
• Opportunities for growth and skill development.
• A dynamic and collaborative team culture.

• Minimum of 1 year experience in Call center / freshers can also apply
• 12th or any degree
• Languages : Tamil, Malayalam , Basic English

Job Essence –

It’s Only Words ..and the words are all I have ..to take your heart away…

Or

Country Roads take me home ….

Or

Har rang kuchh kehta hai…

We are looking for those who can feel the soul of seasons, the flora and fauna, the mountains, and the river…similarly if they feel the soul, the character of a brand to communicate and build the connect with its audience!

We are looking for content professionals to handle narrative based writings for content pieces for ever growing and global brands we have in our portfolio.

You should be digitally savvy/from media background/writer/author or be the next new age Prahlad Kakkar, Prasoon Joshi, Piyush Pandey, Josy Paul, R Balki, Alque Padamsee in making in Digital Agency world with a good grip on brand communications driven by content strategy.

You should be able to think beyond the universe to the roots of our nation, work on your style of content and help in brands’ facelift/makeover/launches. This applies to the messaging for all the audience’s touch points.

Our clients rely on us with trust of the above. We are their Partners in Progress (not a typical agency vendor). We may even help them to make their brand mandates, manifestation plans and guidelines. So there is almost no instructional or Copy/Paste working. You need to be as original as you are!

Work profile –

• Translation of Business/Digital Objectives into Content themes
• Production of Content items as per Digital-Social Media Campaigns
• Bench-marking content deliverables with national/global standards
• Creating manifestation and themes to be used for goal oriented marketing campaigns
• Producing tribe specific content assets ensuring engagement and RoI

Key Responsibility Areas –

Convert ideas into content pieces. These content pieces (output) can be in the form of:

• Web Related Content:
• Pages/Sliders/Banners
• Landing Page/Forms
• Emailers/Ebooks/Downloadables – Topic/Body/Links
• Blog/Articles/Press releases/Story telling/Infographics/Comic Strips
• SEM Content:
• Paid ads content – FB/Instagram/Google/LinkedIn/YouTube
• Content for creative cards/videos
• Copies and descriptions
• Remarketing ad sets
• SEO content – Blogs/Articles using keywords
• YouTube descriptions/Video scripting
• Taglines
• Quotations
• Profile Writing/Bios/Wikipedia
• Media Kit/PR activities/3rd Party PR
• Media Relations
• Online Reputation Management(ORM) areas
• Q&A | FAQs Deck

Must Have Requirements –

• Minimum 3-5 years of experience in digital social media writing(long form and short form)
• Deep understanding of digital mediums – FB|Instagram|Quora|LinkedIn|Google|landing pages etc.
• Deep understanding content analytics and RoI generation
• Should have worked with a digital social media agency/media house/news channel
• Should be able to ideate, and not just a task taker

Roles/Responsibilities:

 Own a team of 15-20 Developers and QAs at various levels

 Provide continuous feedback, training and make sure team is working on their full

    potential at all time

 Review the architecture/design of a product/module/feature and provide feedback

 Architect, design and/or hands-on code the critical portion of a

   product/module/feature

 Mentor the tech-leads on architecting the product to deliver on-time

Jobs Skills required:

 Strong tech background of working in product company

 Understanding of various backend and frontend technologies and its core concepts

 Ability to understand the business problems and solve it with innovative tech

    solutions

 Very strong analytical and problem-solving skills in super changing environment

Resource: Content Manager

Location: Mumbai(On-site)

Qualification: BA/MA(English)/Degree in Mass Communication/Bachelor's degree in Engineering

No. of years of Experience: Min. 2 years experience in Website maintenance and Content Management

Certification / Knowledge :

• Should be proficient in all of the following languages : English, Hindi and Marathi
• Exposure to content management for Government websites preferred.

Key Responsibilities :

- Take on development of key modules in the application
- You will be responsible for day-to-day development tasks across the Software Development Life Cycle assigned to your team.
- Development of application framework components
- Allocation of development tasks to the team
- Code review on a regular basis and ensuring code quality and adherence to company coding standards.

Required Technical Skills :

Angular :

- Modules, components basic architecture
- Typescript in depth
- Reactive forms
- CRUD operations in paged tabular listing
- Validation and error handling in Angular
- Security concepts like JWT based authentication, oAuth with social platforms, route guards, role driven menu
- Server-side rendering (SSR) with Angular Universal
- PDF making and email sending using SSR
- Localization and internationalization

ASP.Net C# Web API :

- Controllers
- Models with validation attributes, custom validations
- Asynchronous programming
- Error handling and logging
- Server side UI table operations - sorting, searching, paging, page sizing
- Entity framework with database first approach, edmx designer 
-React JS, Angular JS

SQL Server :

- Tables, views, stored procedures, functions
- Optimizations - keys, indexes, partitions
- Working with XML/JSON data

HTML/CSS :

- JavaScript/jQuery, CSS 3.0/Less/SCSS,
- Bootstrap
- Responsive design