As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.
Subodh Popalwar
Software Engineer, Memorres
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.NET
C#Position : Web Developer (.Net Core)
Job Description:
Min 2 to 4 Years of experience in C# and ASP.NET, Web application development.
Knowledge about cloud programming or migration to cloud is preferred.
Mandatory skills:
- Proficient in Web Application development using ASP.NET, C# with .Net version 4.0/ 4.5.
- Experience with SQL Server or any other equivalent Database and know how to build efficient queries.
- Strong knowledge on jQuery, AJAX, JavaScript, HTML5, CSS3 and Bootstrap.
- Experience in debugging in multiple browsers.
- Strong understanding of object-oriented programming.
- Clear understanding of SVN or an equivalent VCS.
- Familiar with IIS and deploying code to Web Server.
- Should have excellent analytical and communication skills.
Responsibilities:
- Good hands on designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
- Translate use cases into functional applications
- Design, build, and maintain efficient, reusable, and reliable C# code
- Ensure the best possible performance, quality, and responsiveness of applications
- Help maintain code quality
- Able to work well in a team setting
Academic Qualifications Required:
- B.E. / B.Tech. /MSC in Computer Science or IT.
Qualifications
M.C.A
B Tech
AngularJS (1.x)
Angular (2+)
JavascriptPrimary responsibilities:
· Design, develop web applications using AngularJS 6 or above
· Work closely with onsite, offshore, and cross functional teams, Product Management, backend developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery
· Proactively Identify risks and failure modes early in the development lifecycle and develop POCs to mitigate the risks early in the program
· Assertive communication and team skills
· This individual be self-directed, highly motivated, and organized with strong analytical thinking and problem-solving skills, and an ability to work on multiple projects and function in a team environment.
· Keep an eye on NFR’s and ensure our product is meeting all required compliances as per Carrier standards.
Experience and Skills Required:
· 5-8 years of overall experience in web appSoftwareproduct development
· At least 5 years of experience in AngularJS
· Solid working knowledge of using Cloud native resources for data retrieval and persistence.
· Thorough working knowledge in integrating with Azure, azure functions, Microservices etc.,
· Having work experience in Javascript frameworks is an added advantage.
· Experience in executing CI/CD processes
Qualifications:
· B.E/B.Tech/MCA/M.Tech qualification
NodeJS (Node.js)
React.jsAngular (2+)AngularJS (1.x)
MongoDBJob Responsibilities
· Responsibilities for this position include but are not limited to, the following.
· Development experience 3-6 years
· Experience working with Azure cloud-hosted web applications and technologies.
· Design and develop back-end microservices and REST APIs for connected devices, web applications, and mobile applications.
· Stay up to date on relevant technologies, plug into user groups, and understand trends and opportunities that ensure we are using the best techniques and tools.
- Meeting with the software development team to define the scope and scale of software projects.
- Designing software system architecture.
- Completing data structures and design patterns.
- Designing and implementing scalable web services, applications, and APIs.
- Developing and maintaining internal software tools.
- Writing low-level and high-level code.
- Troubleshooting and bug fixing.
- Identifying bottlenecks and improving software efficiency.
- Collaborating with the design team on developing micro-services.
- Writing technical documents.
- Be an active professional in continuous learning resulting in enhancement in organizational objectives.
- Provide technical support to all internal teams and customers as it relates to the product.
Requirements:
- Bachelor’s degree in computer engineering or computer science.
- Previous experience as a full stack engineer and IoT Products.
- Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, Angular, React.
- Proficient in back-end languages including Nodejs and basic knowledge of Java, C#.
- Experience with cloud computing APIs and Cloud Providers such as Azure or AWS.
· Working knowledge of database systems (Cassandra, CosmosDB, Redis, PostgreSQL)
· Messaging systems (RabbitMQ, MQTT, Kafka)
· Cloud-based distributed application scaling & data processing in the cloud
· Agile / Scrum methodology
- Advanced troubleshooting skills.
- Familiarity with JavaScript frameworks.
- Good communication skills.
High-level project management skills.
- Bachelor's degree in Engineering field
- 10+ years relevant work experience, including technical program management or equivalent management experience in a mid- to large-sized Financial Technology firms or Payment’s technology divisions running complex software development programs with multiple stakeholders for at least 5 years.
- 3+ years of experience as a People Manager, managing a team of 40 to 50 members, inclusive of building and growing the team.
- Broad experience, across functional and technical areas, designing, developing, deploying, and maintaining large scale projects in BFSI Domain.
- Looking for professionals who have started their career into Development and Coding; have grown into Tech Lead roles followed by further transition into Project Management roles under BFSI domain.
- Should have entirely owned the product development from start to end, i.e., inception to implementation. Someone who has worked on end-to-end implementation/development will be apt for this role.
- Should be an expert in stake holder management, negotiating the requirement with the product team and understanding the timeline, team size, and the budget of the project.
- Must also analyze requirements Vs the timeline.
- Should be able to help interact with the architects meaningfully and gain knowledge of what infrastructure, the technology, APIs to use, front-end dependencies, solutions, and integration across the organization, the candidate should understand the business requirement and how to implement it technically. Accordingly, they will be able to plan and deliver.
- Working expertise in Agile, Jira, and Cloud is mandatory. Agile Safe is essential.
- Exposure to running agile ceremonies, change or release management. ServiceNow and similar change management tools are highly considerable.
- Working experience with microservices, API servers, Mobile and Web Application Development is a must.
- Prior experience with CI/CD software development process
Business knowledge
- The person must have knowledge in at least one domain, i.e., Credit Cards, Lending, Investment, and Insurance.
- Such domain knowledge and experience should be from the recent one and not from the earlier stages of the career.
JavaJavascriptReact.jsAngular (2+)AngularJS (1.x)Responsibilities
- Build scalable and loosely coupled services to extend our platform
- Build bulletproof API integrations with third-party APIs for various use cases
- Evolve our Infrastructure and add a few more nines to our overall availability
- Have full autonomy and own your code, and decide on the technologies and tools to deliver as well as operate large-scale applications on AWS
- Give back to the open-source community through contributions on code and blog posts
- This is a startup so everything can change as we experiment with more product improvements
Requirements
- You have prior experience developing and working on consumer-facing web/app products
- Hands-on experience in JavaScript. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
- Expertise in http://node.js/">Node.JS and Experience in at least one of the following frameworks - http://express.js/">Express.js, http://koa.js/">Koa.js, http://socket.io/">Socket.io (http://socket.io/">http://socket.io/)
- Good knowledge of async programming using Callbacks, Promises, and Async/Await
- Hands-on experience with Frontend codebases using HTML, CSS, and AJAX
- Working knowledge of MongoDB, Redis, MySQL
- Good understanding of Data Structures, Algorithms, and Operating Systems
- You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
- Experience with Frontend Stack would be added advantage (HTML, CSS)
- You might not have experience with all the tools that we use but you can learn those given the guidance and resources
- Experience in http://vue.js/">Vue.js would be plus
We are looking for a passionate sales executive to join our sales team. The sales executive's
responsibilities include generating leads, making sales calls, continuously updating our CRM
database, and meeting sales targets.
To be successful as a sales executive you should be an inspired self-starter and able to drive
sales growth. Ultimately, a top-notch sales executive should be able to build rapport with
customers and close sales.
Responsibilities:
Setting sales goals and developing sales strategies.
Researching prospects and generating leads.
Contacting potential and existing customers on the phone, by email, and in person.
Handling customer questions, inquiries, and complaints.
Preparing and sending quotes and proposals.
Managing the sales process through specific software programs.
Building and maintaining a CRM database.
Meeting daily, weekly, and monthly sales targets.
Participating in sales team meetings.
Requirements:
1+ years of sales experience.
Excellent customer service and sales skills.
Strong verbal and written communicator.
Excellent phone and presentation skills.
Proficiency in Microsoft Office, CRM, and sales software programs.
Good negotiation and problem-solving skills.
Java
Android Development
Kotlin
XML- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Experience in working with SDLC. Experience in end to end SDLC documentations.
- Experience in Banking/Financial Application.
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Hands-on experience in Web Services
- Excellent programming, unit testing and debugging skills in Mobile Java (Android and Kotlin)
- Good designing skills based on object-oriented design patterns & frameworks
- Basic/core Java/Kotlin/OOPS knowledge and an understanding of Java technologies is mandatory
- Very good exposure in frameworks like Android Architecture, SDK, SDK Development
- Strong Experience in Mobile Application Development Life Cycle
- Experience in Design Patterns MVVM, MVP etc.
- Programming new Android Applications from specifications
- Experience in implementing communication with API servers via web-services using JSON and XML
- Exploring upcoming new features of Android Platform
PHPJavascriptReact.jsAngular (2+)AngularJS (1.x)Job Responsibilities:
- Design and build efficient, scalable systems that are used by millions of people,
- Own what you build as you create, test, and refine what’s under the hood of our pages and services,
- Investigate production issues pertaining to customer features to determine root cause and implement solutions,
- Investigate existing queries and write new queries with performance optimization in mind,
- Build well-designed software in a way that is generic, reusable, and easily extensible, as well as solves the business needs and requirements,
- Collaborate with product managers, designers, and software engineers to ensure design vision is maintained, the final markup is standards compliant, and UI deliverables are completed on time,
- Work with the real-time feedback from our users (external and internal) to make the products better,
- Discover, design, develop, deploy, debug. Repeat!
Requirements:
- 1-2 years of experience,
- Proficiency in web scripting programming with PHP,
- Experience with MySQL Databases,
- Top-notch programming skills in JavaScript and a strong understanding of web fundamentals,
- Design, build and maintain high performance, scalable and secure code,
- Experience with cloud services like AWS is plus,
- Experience with MVC architecture is a plus,
- Knowledge / experience in building an API,
- Solid understanding of the foundations of security and best practices,
- Good grasp of data structures and algorithms,
- Excellent problem-solving skills,
- Take ownership of the backend services, ensure the best possible performance, quality and responsiveness, as well as maintaining code quality, organisation and testing/deployment,
- Passionate about technology and willing to develop expertise in an emerging field,
- Strong organisational and communication skills, team player.
Perquisites & Benefits:
- A competitive salary,
- Opportunity to be part of a diverse working environment, valuable social sector work experience,
- Fun, casual, relaxed, and flexible work environment.
React.js
Redux/FluxWe are looking for a skilled React.js Developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.
To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.
Responsibilities
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using React concepts.
- Writing application interface codes using JavaScript following React.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
Requirements
- Previous experience working as a React.js Developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Redux, Saga
- Experience with user interface design.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
Python
DjangoPosition: Python Developer
Experience: 2-9 Years
Company Profile:
About Exponentia: Exponentia is an AI tech organization with presence across India, Singapore, Middle East, and the UK. We are an innovative and disruptive organization, working on cutting edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision making to improve productivity, quality, and economics of the underlying business processes. Currently, we are transforming ourselves and rapidly expanding our business.
About Engagely: Engagely is an artificial intelligence based conversational product (SaaS) by Exponentia. Our core engine uses NLP and machine intelligence to deliver intelligent conversations. We help organizations create virtual assistants, bringing in automation and insightful customer engagement.
Requirements:
- 2-9 years hands on experience in Core Python with any framework (Flask/Django) building end to end applications development.
- Experience in Mongo (or any Nosql)
- Experience in client coordination
- Experience in Nodejs would be a plus
- Experience in Web technologies-HTML, CSS, Javascript
- Database-SQL Server/My SQL/ No SQL database
- Good understanding of Algorithms, data structures
Education
BE/MBA /PG (Statistics) with good academic credentials
Follow CutshortSubodh Popalwar
Software Engineer, Memorres