Cutshort logo
Eastvantage private limited logo
Senior CX Analyst
Eastvantage private limited's logo

Senior CX Analyst

Sneha Sonam's profile picture
Posted by Sneha Sonam
5 - 8 yrs
₹12L - ₹20L / yr
Bengaluru (Bangalore)
Skills
Qualtrics
SQL
Big Data

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

  • Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
  • Verbalize and translate these insights into actionable tasks.
  • Develop monthly and ad-hoc reporting.
  • Maintain Qualtrics dashboards and surveys.
  • Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
  • Understand data sets within the Data Services Enterprise Data platform and other systems
  • Translate user requirements independently
  • Work with Business Insights, IT and technical teams
  • Create PowerPoint decks and present insights to stakeholders

Qualifications

  • Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
  • Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
  • 5+ years of experience in an analytical, customer insights or related business function.
  • Basic knowledge of SQL and Google Big Query.
  • 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
  • Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
  • Well-organized and high energy

Non-technical requirements:

  • You have experience working on client-facing roles.
  • You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
  • You have strong communication skills.
  • You have strong analytical skills.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Eastvantage private limited

Founded :
2010
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Home - Eastvantage

Read more

Company social profiles

linkedintwitterfacebook

Similar jobs

Faridabad
5 - 7 yrs
₹10L - ₹16L / yr
Mandatory (Experience 1): Must have a minimum 4+ YOE in...
  • Mandatory (Experience 1): Must have a minimum 4+ YOE in B2B SaaS / Enterprise Tech sales, preferably in ERP, CAD, or Factory Automation tools.
  • Mandatory (Experience 2): At least 3+ YOE selling ERP solutions or CAD Softwares.
  • Mandatory (Experience 3): Proven track record in offline / field sales and experience in selling complex solutions.
  • Mandatory (Tools): Proficient in CRM systems (HubSpot, Zoho, Salesforce, etc.) and lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo, etc.)
  • Mandatory (Company): Experience in B2B SaaS Product companies or IT/Tech Services companies.
  • Mandatory (Note 1) - Total experience should not be more than 7 Years.
  • Mandatory (Note 2) - Overall Expected CTC should not be more than 16L

Preferred

  • Preferred (Industry Fit) : Prior exposure to the Manufacturing sector (highly preferred – Garment / Textile Manufacturing).
  • Preferred Companies (Competitors): Candidates from Solvei8, Zilingo, Centric Software, Gofrugal, Ginesys (or similar players in ERP/CAD/Manufacturing saas


Read more
Wissen Technology
at Wissen Technology
4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Mumbai
4 - 8 yrs
Best in industry
skill iconJava
J2EE
skill iconSpring Boot
Microservices
Data Structures

Job Title: Java Developer

Location: Mumbai

Job Type: Full-Time 

Experience Level: 4- 8 years

Job Overview:

We are looking for a highly skilled Java Developer to join our development team. As a Java Developer, you will be responsible for designing, developing, and maintaining robust Java applications that meet high standards of performance and reliability. The ideal candidate will have strong analytical skills, excellent problem-solving capabilities, and a deep understanding of Java and its ecosystem.

Key Responsibilities:

  • Design, develop, and maintain reliable Java applications.
  • Collaborate with cross-functional teams to analyze requirements and translate them into technical solutions.
  • Write clean, efficient, and scalable code.
  • Develop and integrate APIs and web services.
  • Conduct software analysis, testing, and debugging.
  • Optimize application performance, scalability, and security.
  • Participate in code reviews and contribute to best practices.

Required Skills:

  • Proficiency in Java and Java EE (Enterprise Edition).
  • Strong understanding of Object-Oriented Programming (OOP) concepts.
  • Experience with Spring Framework (Spring Boot, Spring MVC) and Hibernate.
  • Familiarity with RESTful API design and development.
  • Knowledge of SQL and database management systems like MySQL, PostgreSQL, or Oracle.
  • Experience with version control systems like Git.
  • Familiarity with build tools like Maven or Gradle.
  • Solid understanding of application security, data protection, and performance optimization.


Read more
MNC
Bengaluru (Bangalore)
4 - 6 yrs
₹6L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
RESTful APIs
+2 more
Expertise in Java programming language
● Proficiency in RESTful API, microservices architecture and containerization technologies
(Docker)
● Strong programming, problem solving skills, data structures and algorithms.
● Solid foundation in Computer Science, distributed systems and web technologies.
● Proficient in one or more Java based backend programming frameworks - Ex - Java spring,
Java spring boot, Java vert.x
● Knowledge of one or more SQL (mySQL, postgres) and noSQL data stores (mongDB or
Cassandra)
● Knowledge of observability systems
● Knowledge of managed cloud services like AWS / Azure / GCP
● Experience with distributed messaging technologies like RabbitMQ, Google PubSub etc.
Read more
MasterCom Technology Services India P  Ltd
Remote only
3 - 6 yrs
₹10L - ₹15L / yr
BPM
TIBCO
TIBCO BPM
TIBCO administration
Pega
+1 more
3-6 years of experience in designing and developing secure, scalable and highly available orchestration solutions using BPM preferably Camunda, including process and rules modelling.
• Experience in PEGA and/or TIBCO BPM systems is a plus
• Worked with very complex workflows, asynchronous tasks, user tasks, event listeners and Business Central deployments and APIs
• Ability to configure BPM workflows as per client need. Experience at client location is preferred
• Strong knowledge of BPMN2.0, DMN and CMMN. Hands on workflow configuration is preferred
• Good knowledge on CI/CD, DevOps, Scrum practices
• Ability to adapt and work in an agile fast paced environment
• Collaborates with multiple teams of developers/BA’s/Designers to implement project specifications, providing workflow support and technical guidance to less experienced team members
• Very good analytical, problem solving ability, verbal and written communication skills & expertise in client demos
Read more
IT consulting & technology services company
IT consulting & technology services company
Agency job
via MNR Solutions by Neeraj Shukla
Noida, NCR (Delhi | Gurgaon | Noida)
4 - 8 yrs
₹5L - ₹7L / yr
Angular
skill iconNodeJS (Node.js)
skill iconAngular (2+)
User Interface (UI) Design
skill iconHTML/CSS
+6 more
Position: Software Engineer/ Senior Software Engineer

Position Summary
Position will be responsible to design, develop and install software solutions. This role requires building high-quality, innovative and fully performing software in compliance with coding standards and technical design Software.

Required Skills
Prerequisites:
 HTML 5
 CSS
 Bootstrap, Angular Material
 JavaScript/JQuery
 Typescript
 angular 2, 4, 5,6 ,7 (any)
 Able to integrate existing API
 Rx JS and Stores concept
 ES5 and ES6
 karma and jasmine
 Exp. on REST/SOAP based web services, JSON/XML

Requirements for development:
 VS Code editor
 Node.js
 NPM
 Angular CLI
 Git/GitHub
Essential Functional & Responsibilities
 Execute full software development life cycle (SDLC),
 Write well-designed, testable code Ability to understand business requirements and translate them into technical requirements
 Produce specifications and determine operational feasibility
 Integrate software components into a fully functional software system,
 Develop software verification plans and quality assurance procedures Document and maintain software functionality,
 Troubleshoot, debug and upgrade existing systems
 Deploy programs and evaluate user feedback
 Comply with project plans and industry standards
 Ensure software is updated with latest features
 Assists in coding, unit testing, and debugging new software or making enhancements to existing product.

Education and Experience
BE/B Tech/MCA/Equivalent degree in Computer Science or a related technical field from an accredited university or college with 4 – 7 years of demonstrated experience and successful track record.
Read more
ELaunch Solution Pvt Ltd
Shyamal Prajapati
Posted by Shyamal Prajapati
Surat
1 - 3 yrs
₹1.8L - ₹6L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+3 more
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities/Requirements
  • Strong in Java and OPPs (Object Oriented Programming) Concept
  • Knowledge of Android SDK and NDK
  • Knowledge of JSON and XML
  • Android Mobile Development Life Cycle
  • Knowledge of SQLite
  • Good if Communicating with the server using REST APIs
  • Should be work in agile methodology
  • Master into research and development task for some major function
  • Good Problem solving skills
  • Self motivated and always willing to learn latest technology


Key Skills

  • Android, Java, Kotlin, OOPS, C, C++
Read more
e.Soft Technologies
at e.Soft Technologies
1 recruiter
Manish Lokwani
Posted by Manish Lokwani
Mumbai, Lucknow
2 - 5 yrs
₹2L - ₹12L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)

Hello Greetings!!!

We are looking for “Angular Developer " for Goregaon (Mumbai)/ Lucknow location.

Experience: 3 - 5 Years

Notice Period: up to 30 days

Location: Goregaon (Mumbai)/ Lucknow

Responsibilities and Deliverables:

  • Ability to translate the UI designs in to fully-functional interactive prototypes
  • Complete familiarity with web technologies HTML5/CSS3/JavaScript, Jquery and AJAX
  • Should be able to design a responsive website
  • Should have knowledge of working with modularized structures
  • Thorough knowledge on JS frameworks and knowledge of OOPs & MVC.
  • Should be able in designing the frontend application and integrating the API's to show the data in frontend.
  • Designing the frontend application using HTML and CSS or using bootstrap as well as making the webpage responsive for mobile applications as well.
  • Checking the cross-browser compatibility with different browsers. Integrating the API's in angular to show the data in frontend as per the logic provided.
  • Strong skills on framework Angular/ React.JS/Ionic
  • Data visualizations using Canvas or SVG, High chart, D3.js etc.
  • Good Understanding on RWD, SPA & Hybrid app development
  • Knowledge of XML, JSON, REST-API & Web services is essential
  • Experience working with CSS preprocessors, Bootstrap, Material design
  • Familiarity with Testing Automation and Deployment automation tools.

Please provide the following details:

  • Current Location:
  • Present CTC
  • Expected CTC
  • Notice Period
Read more
B2B SaaS Product Company
B2B SaaS Product Company
Agency job
via Talent Socio Bizcon LLP by Naman Jain
Bengaluru (Bangalore)
2 - 5 yrs
₹2L - ₹4L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
  • In this role, you will Design, Develop and Deploy applications based on HTML, ReactJS, JS as front-end. You are a creative and technically skilled individual responsible for bringing great user experience and design to life. You create reusable, extensible, flexible, high-performing web applications from front end to back end.
  • Execute in an agile environment using industry standard tools and delivering weekly code releases Develop and test for cross browser, cross platform applications.
  • Experience in product designing, distributed architecture.
  • Have a demonstrated track record of End to End product engineering responsibility
Read more
Blockconnectorslabs
at Blockconnectorslabs
1 recruiter
Jaison Pappachan
Posted by Jaison Pappachan
Bengaluru (Bangalore)
3 - 7 yrs
₹5L - ₹10L / yr
skill iconNodeJS (Node.js)
Object Oriented Javascript (OOJS)
skill iconKubernetes
In depth knowledge of Node.js
Containerization and CICD environment experience.
Strong analytical skills and problem solving aptitude attention to details
Read more
Financial Hospital
at Financial Hospital
2 recruiters
Manish Hingar
Posted by Manish Hingar
Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
Communication Skills
Tech Support
Customer Success
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos