As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.

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Role : Nodejs developer
Please find below the JD for the Nodejs developer..
Role: NodeJs Developer
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. A basic understanding of front-end technologies is necessary as well. Responsibilities
• Collaborate with other members of the team, such as front-end developers
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions • Writing unit test cases • Documenting application changes and developing updates.
Skills
• Strong proficiency with JavaScript
• Experience of Node.js and frameworks available such as Express
• Practical experience with REST, PostgreSQL, WebSocket, MongoDB, Redis.
• Understanding the nature of asynchronous programming and its quirks and workarounds
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform • Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Good understanding of front-end technologies, such as HTML5, and CSS3
HTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe
Must Knowledge of Adobe XD.
Experience: 3-5 Years Experience
JOB ROLE:
We are seeking a highly creative, multifaceted UX writer to join our diverse team to create visible and impactful change.
In this role you will help craft the voice and tone of our design system. As our UX writer you’ll focus on content strategy, writing, basic typography and layout.
This is a hands-on writing role and requires an individual who has a passion for distilling complex requirements into elegant solutions.
What you will do?
“Your main mission is to make digital interfaces easy to use.”
As a UX writer you will:
- Advocate for Extramarks and help shape product experience by crafting copy that helps users complete the task at hand.
- Set the tone for content and drive cohesive product narrative across multiple platforms and touchpoint.
- Guide the user through the digital experience in an intuitive manner, building a bridge between the user’s needs and the company’s goals.
- Work with multiple stakeholders including product managers, engineers and designers to help establish connective language and a unified voice.
What we are looking for?
“You use your gift for language to design intuitive, delightful product experiences that help users accomplish their goals.”
- Knowledge of usability, user-centered design, content strategy and a strong capacity for logical and creative thinking is required.
- A deep understanding of UX and how copy and design support each other. You are an advocate for clear, concise UI, and you champion writing and design that supports both the content and the user.
Preferred Education
- 3-5 years of experience living and breathing UX, and have held positions as a UX or UI Writer.
- A portfolio showcasing exceptional execution, from process to outcomes
- Excellent written and verbal communication skills.
- Bachelors/ Masters in Design, Marketing, Communications, Journalism or relevant field.
Kindly share your updated resume and sample work links for the reference.
Requirements
Benefits


We are searching for a Laravel developer to build web applications for our company. In this role, you will design and create projects using the Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.
To ensure success as a Laravel developer you should be adept at utilizing Laravel's GUI and be able to design a PHP application from start to finish. A top-notch Laravel developer will be able to leverage their expertise and experience with the framework to independently produce complete solutions in a short turnaround time.
Laravel Developer Responsibilities:
- The discussing project aims with the client and development team.
- Designing and building web applications using Laravel.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Scaling projects based on client feedback.
- Recording and reporting on work done in Laravel.
- Maintaining web-based applications.
- Presenting work in meetings with clients and management.
Laravel Developer Requirements:
- A degree in programming, computer science, or a related field.
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
- A portfolio of applications and programs to your name.
- Problem-solving skills and critical mindset.
- Great communication skills.
- The desire and ability to learn.


- Design and implement application enhancements in collaboration with different teams.
- Troubleshoot production support issues post release deployment and come up with solutions. Ability to solve complex production issues.
- Creating detailed program specifications based on client requirement.
- Clarity on functionality and logic building of program.
- Breaking down program specification into its simplest elements and translating this logic into a programming language.
- Devising solutions by predicting errors, evaluating other options.
- Team player and multi tasking.
- Combining various elements of program design and testing it.
- Testing sample data-sets to check that output from the program works as intended.
- Problem solving and correcting the program as necessary.
- Installing the program and conducting final testing.
- Evaluating the program's effectiveness.
- Increasing program’s operating efficiency and adapting to new requirements, as necessary.
- Conducting user acceptance testing to ensure ease, quickness and accuracy.
- Writing detailed documentation for usage of end users and computer operators.
- Consulting various sources to learn new ways to develop programs.
- Updating, repairing, modifying and expanding existing software and PHP applications.
- Frontend and Backend customized application development.
Pocket52 got certified as India's First Cryptographically Secured Random Number Generator Poker Platform Powered by Lava-Lamps. We are a funded start-up, raised funds from Speciale Invest and couple or marque angel investors. We are growing 5x :D
We’re looking for an experienced digital marketer to join us. This profile involves the promotion of products and services through a variety of digital channels, using the internet and mobile technology. Push and pull marketing techniques are applied, targeting consumers both directly and indirectly.
In the role of a digital marketer, you'll be involved in developing an organization's multi-channel communication strategies and may work across several areas, or specialize in a few.
Responsibilities:
-Managing paid ad campaigns across search, display, social and retargeting networks by conducting extensive keyword research, analysis and testing of keyword performance
-Ensuring successful campaigns managing bids and budgets to be able to meet the predefined KPI's.
-Optimizing campaigns across multiple channels to deliver the best return on investment
-You identify replicable marketing strategies, tactics, and channels that address business pain points and convey product benefits to drive new customer acquisition - with an implement, test, and measure mindset
-You write content for marketing ads, campaigns and landing pages
-You test different value propositions and messages across different channels to find the best angle to introduce our product for each target group
-You build and run A/B tests across landing pages and the homepage
REQUIREMENTS:
-Having an entrepreneurial mindset
-Fast and willing to learn
-Understanding of statistics and ability to support hypotheses with data
-Experience in performance marketing & SEO
-A/B Testing and Data Analytics experience
-Being curious and creative
-Being relentless in pursuit of growth
-Preferred to have experience in Hotjar, Semrush, Hubspot and/or other similar tools within the growth stack
1. Plays the games with some measure of desire to improve.
- Of course, we want you to be someone who plays the games we create our tools around. Playing them may be enough, but to communicate to players effectively you must have some sort of latent desire to improve…No we don’t care if you are Bronze or Diamond.
2. Self-initiated, fast learner with a positive attitude.
- We don’t want to tell you what to do all the time. Hopefully, you will tell us what we need to be doing.
- We want “can do” people, not “can’t do” people. In our experience, passion breeds enthusiasm, which breeds a strong desire to learn. That’s why we want to know you care.
3.Strong sense of team spirit thriving in a fast-paced environment.
- Think of our team as a ranked team, we strive for excellence and don’t waste each other's time with BS.
- We all support each other, but that also means being good critics.
- Be able to take criticism! That is the only real path to improvement!
About Us -
- Marquee Entrepreneurs from Education, Consumer Service, Content Platform Verticals with a history of successful exits.
- Co-Founder of Plancess, ranked among top 3 Ed-Tech companies by 2015, sold to Career Point Group
- Co-Founder of TimeMyTask, a pioneer in on-demand hyperlocal home cleaning startups, sold it to MyDidi
- A combined experience of 30+ years across domains, having an experience of building capacious teams
Amazing Perks:
Awesome Office | Unlimited Poker Gaming (U can win a lot of cash if u become a pro) | Intellectual Exchange & Satisfaction | Discussion War-Rooms | Free Medical Insurance | Free snacks, because we need fuel! | Free coffee, because how else are you going to pound away at the keyboard all day? | Relaxed dress code | Employee Performance Bonuses | Commuter stipend | Flexible work schedules | TGIF | Pet-Friendly Office
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure defined as code
• Ensure configuration and compliance with configuration management tools
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization
Qualifications:
• At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Expertise on configuration management
• Hands-on experience deploying and managing infrastructure with Terraform
• Solid foundation of networking and Linux administration
• Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
• Ability to learn/use a wide variety of open source technologies and tools
• Strong bias for action and ownership
Key Account Management
Creating sales pipeline
Identify opportunities for company growth and improvement.
Produce business comparisons to industry benchmarks and competitive insights on an ongoing basis.

