As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.

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Excellent understanding of Android and iOS design principles as well as application interface guidelines.
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Shiprocket is a logistics platform which connects Indian eCommerce SMBs with logistics players to enable end-to-end solutions.
Our innovative data-backed platform drives logistics efficiency, helps reduce cost, increases sales throughput by reducing RTO and improves post order customer engagement and experience.
Our vision is to power all logistics for the direct commerce market in India including first mile, linehaul, last mile, warehousing, cross border and O2O.
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We are looking for a Software Engineer who will develop, record and maintain cutting edge applications for Shiprocket Platform (Frontend)
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Description :
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2. Reach out to Brands for pitching our services.
3. Work on uploading campaigns and putting campaigns in the proper format on the app
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We are currently building a next generation consumer tech product at the intersection of AI ML through Mobile and Commerce. The product requires building proprietary frameworks using latest technologies.
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Efficient software development background including design patterns, data structures, test driven development
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Individual contributor with strong analytical skills, with excellent problem solving abilities. Excellent verbal and written communication skills
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Self starter with the ability to research solutions independently and solve problems Strong, object oriented design and coding skills, c++/Java on a Linux platform Preferably with internship experience of Product based companies Working on products with strong Knowledge of SpringBoot and REST API frameworks Strong knowledge of Data structures and Algorithms
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Hands on expertise in Database/Datastores - MongoDB, MYSQL, Elastic Search, Redis and Kafka will be a big plus
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Follow approved life cycle methodologies, create design documents, and perform program coding and testing Develop plans outlining steps and time tables for developing programs and communicate plans and status to management
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Work independently or with minimal supervision and utilize knowledge, experience and judgment to accomplish well defined goals
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Architect, design, develop, deploy and operate services that serve millions of users
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About QuHu
QuHu is an audio first content platform where users can create, share & distribute their content and the discovery happens via a feed based on interest graph. We aim to build an audio ecosystem with a global presence consisting of audio-based social networks and audio communities.
At QuHu, we want to cultivate a vibrant and growing online UGC audio community and interactive audio entertainment platform where users are encouraged to create, share, discover and enjoy audio, and experience immersive and diversified entertainment features through audio. QuHu envisions a global audio ecosystem – a place where everyone can be connected through voices and across cultures.
The two pillars around which QuHu is built are:
Users - for whom we want to solve the problem of discovery basis interest (algorithmically driven feed) and provide an impressive experience through audio- bites (short content), live audio, audio rooms & audio games.
Creators - for whom we want to make creation & editing a seamless process through a suite of 'creator tools' like sound mixing, trim, pitch shifter, voicemojis, voice filters, noise reduction, etc & help them monetise

