As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Company:
Our client is in the business of delivering cutting-edge software solutions, hardware systems, and IT services. It lends the right technological edge to governments and businesses. This enables them to achieve their organizational objectives efficiently and effectively to scale their businesses to newer heights.
Minimum Requirements/Qualifications:
(i) Minimum education qualification of MCA/ MSc (Computer Science)/BE/BTech (computers/ IT).
(ii) Must have at least 2.5 to 5 years of experience in application development, deployment, and testing. He/ She must possess a valid MySQL Developer or Java Developer certification, which is obtained at least six (06) months prior to the date of award of the contract to the firm.
(iii) Knowledge of Software Management Life Cycle and Software Testing viz unit testing, system testing & Integration Testing, etc.
(iv) Knowledge & hands-on experience of PHP & My SQL is a must. Additional knowledge of Post GreSQL, Typescript & Lit element, Java with Hibernate and Springs, SQL Server, Apache Tom Cat Server & relevant open-source technologies is required.
(v) Individuals must have hands-on experience in server operating systems viz Windows Server OS and RHEL. Knowledge of security concepts of web applications & Networking for undertaking necessary troubleshooting wrt applications accessibility.
(vi) Knowledge of Mobile Application Development
Key Responsibility Areas:
- Creation of new Course No, Term, and Term type at the beginning of each term. All associated Database tables and software procedures and functions are updated and recompiled.
- Management of Data Entry and Information access right to various users.
- AMC includes bug fixing, updating of application for any small policy changes.
- Regular Patch/update installation and coordinating with MIS team for identification and resolution of issues wrt application functioning and deployment
- Implementation of Cyber security policies and hardening of application
- Development of New functionalities in the application
- Regular Testing of running application functionalities and undertaking unit and integration testing of newly developed components.
- Support for making changes in the NDA internet web portal.
- AMC includes backing up of software, and database and storing it in other locations every week
- Online Multimedia Management System
- Software Wise Charter of Duties
- Cadet Suggestion/ Complaint Management System
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Support all internal and external HR-related inquiries or requests.
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Maintain digital and electronic records of employees.
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Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
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Assist with performance management procedures.
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Schedule meetings, interviews, and HR events and maintain agendas.
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Coordinate training sessions and seminars.
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Perform orientations and update records of new staff.
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Produce and submit reports on general HR activity.
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Complete termination paperwork and exit interviews.
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Keep up to date with the latest HR trends and best practices.
What you will do:
- Handling incoming and outgoing calls
- Handling all the admin activities
- Managing inward outward delivery of couriers and mails
- Coordinating with the vendors for delivery and services
- Support in various admin tasks
Desired Candidate Profile
What you need to have:- Experience in handling front office, incoming and outgoing calls
- Confidence and smartness
- Good looks
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Roles and Responsibilities |
● Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution. ● Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions ● Consistently delivers complex, well backed and bug-free products in time ● Consistently takes well thought technical/design decisions ● Develops expertise in more than one area and shares knowledge with others. able to mentor/train in areas which are new to them. ● Drives people to solve engineering challenges ● Enjoys high respect of Tech and other cross functional teams ● Demonstrates effective communication with project team, management and internal/external clients as necessary. ● Surfaces both technical and non-technical team challenges and helps resolve them ● Champion for SDLC best practices and high quality standards ● Significantly contributes in hiring high performance candidates |
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Experience &
Skills |
● Expert at in RoR, Golang, NodeJS or Python. Good to have exposure to ML. ● Must have experience in cloud computing ● Operates independently with almost no oversight ● Is able to apply domain expertise to think critically and make wise decisions for the team, taking into account tradeoffs and constraints. ● Communicates tech decisions through design docs and tech talks ● Has delivered multiple projects with end-to-end engineering ownership ● Keeps track of new technology/tools and embraces them as necessary ● 12+ years of experience in product driven organization ● A Bachelors or Masters degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes) |
In your role you will:
- Be an active member of the GSS Fi management team in Global Centre Pune driving strategic and people orientated change programs.
- Manage a team of professionals delivering/processing the full cycle of cash allocation, cash management, accounts receivable and master data management
- Oversee and steer the day to day operation and delegate responsibilities across your team such that key performance indicators are consistently delivered.
- Build, coach and develop your team.
- Ensure that stakeholder requests are handled with professionalism and positive service attitude while ensuring that delivery is according to defined SLA.
- Establish and maintain close and professional partnerships with internal stakeholders.
- Streamline internal processes to ensure the most efficient operational standards.
- Review and manage exception reports, KPIs, and other key indicators of performance/output.
- Multinational company experience in a shared service organisation (preferably in businesses like ours)
- Strong communication skills, both written and oral
- Several years experience in managing Credit collections teams to drive performance. Must be organised and goal oriented.
- Solid knowledge in double entry book keeping (you don’t have to be a qualified accountant)
- Experience in creating and presenting cash flow forecasts to Regions and Group Treasury.
- Drive high quality Balance sheet reconciliations (Accounts receivable and Bank account)
- Experience in arranging payments (daily cash mobilisation) in the Regions that are being supported, which means multi-currencies. This will also mean Legal Entity (LE) deposit maintenance and tracking.
- Credit Card payment processing and reconciliation
- Given we use Oracle, driving more automation to improve efficiency would be a good thing.
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· 3 to 5 years of experience in Software development: |
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· Very proficient in Salesforce lightning Development. |
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· Understanding of relational RDBMS, SQL. |
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· Good to have knowledge on JENKINS or ANT or SFDX dev-ops tools. |
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· Good Understanding of software development life cycle and process. |
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· Very good understanding of Salesforce platform knowledge, like proficient in development of large application in a tenant based architecture. · Demonstrated experience in OOPS concept. Should have good experience in Lightning UI development, Aura framework, and Visual force. · Should be hands on knowledge on working with Java script, HTML, CSS and java script libraries such as JQuery or angular js. · Proficiency in writing SQL and SOQL queries. · Experience in creating and consuming rest based web services using JSON data format. · 2 years of working experience on Force.com platform with working knowledge of APEX, batch apex processing, APEX triggers, process builders, flows and security model. · Good knowledge on SF release build and App exchange is an added advantage. · Good Knowledge on Lightning Web Components (LWC) is an added advantage. |
Key Responsibilities:
- Research on the leads generated and nurture them
- Follow up, set up calls and demos
- Understand customer needs and create proposals
- Conduct competitive research
What we look for?
- Great communication skills
- Understanding of tech products and good analytical skills
- Familiar with email marketing, CRM, and social media tools.
- Experience in selling tech / Saas products (preferred)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon