Senior CX Analyst

We’re looking for a dynamic and driven Data Analyst to join our team of technology enthusiasts. This role is crucial in transforming data into insights that support strategic decision-making and innovation within the insurance technology (InsurTech) space. If you’re passionate about working with data, understanding systems, and delivering value through analytics, we’d love to hear from you.

What We’re Looking For

• Proven experience working as a Data Analyst or in a similar analytical role
• 5+ Years of experience in the field
• Strong command of SQL for querying and manipulating relational databases
• Experience with Power BI for building impactful dashboards and reports
• Familiarity with QlikView and Qlik Sense is a plus
• Ability to communicate findings clearly to technical and non-technical stakeholders
• Knowledge of Python or R for data manipulation is nice to have
• Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field
• Understanding of the insurance industry or InsurTech is a strong advantage

What You’ll Be Doing:

• Delivering timely and insightful reports to support strategic decision-making
• Working extensively with Policy Administration System (PAS) data to uncover patterns and trends
• Ensuring data accuracy and consistency across reports and systems
• Collaborating with clients, underwriters, and brokers to translate business needs into data solutions
• Organizing and structuring datasets, contributing to data engineering workflows and pipelines
• Producing analytics to support business development and market strategy

Who We Are

YourDOST is one of India’s leading emotional wellness organisations. We help corporates, colleges, and government institutions build healthier and more resilient communities through counselling, assessments, self-help tools, training, and organisational insights.

Since 2014, we have partnered with 500+ organisations, including CK Birla Group, UpGrad, IIT Madras, IIT Delhi, and IIM Bangalore, and supported over 20 lakh Indians.

Learn more at www.yourdost.com.

About the Role

We are looking for a Product Analyst / Business Analyst who can use data and structured thinking to support product decisions and execution.

You will work closely with Product, Technology, Design, and business teams to analyse product performance, translate requirements into user stories, support releases, and identify opportunities for improvement.

What You Will Do

• Analyse user behaviour, funnels, engagement, retention, and other product metrics.
• Build dashboards and convert data into clear, actionable insights.
• Translate business requirements into user stories, workflows, and acceptance criteria.
• Work with Product, Technology, and Design teams during planning and development.
• Conduct UAT, identify edge cases, and validate releases.
• Measure the impact of product changes and recommend improvements.
• Conduct competitor, market, and customer research.
• Use AI and no-code tools to improve research, analysis, and workflows.

Who Can Apply

• 1–3 years of experience in Product Analysis, Business Analysis, Product Operations, or Data Analysis.
• Strong analytical and problem-solving skills.
• Advanced knowledge of Excel or Google Sheets.
• Working knowledge of SQL and BI tools such as Power BI, Tableau, Looker Studio, or Metabase.
• Familiarity with product analytics tools such as Mixpanel, GA4, or Amplitude.
• Experience creating user stories, acceptance criteria, and conducting UAT.
• Ability to work effectively with Product and Technology teams.
• Strong attention to detail and communication skills.
• Startup experience and an interest in mental health or consumer technology are a plus.

Why Join Us

• Work at the intersection of product, data, and business.
• Directly influence product decisions through analysis and insights.
• Get end-to-end exposure to building, launching, and improving products.
• Work on products that meaningfully impact people’s well-being.

Job Details

Location: HSR Layout, Bengaluru

Employment Type: Full-time

Work Mode: Onsite

Working Days: Five days a week

About VerbaFlo.ai:

VerbaFlo.ai is a fast-growing AI SaaS startup revolutionizing how businesses leverage AI-powered solutions. As a part of our dynamic team, you’ll work alongside industry leaders and visionaries to drive innovation and execution across multiple functions.

Role Overview:

We are seeking a Senior Business Data Analyst with strong experience in analytics, SQL, and dashboarding (preferably Metabase) who can independently lead complex analytical initiatives, translate business problems into scalable data solutions, and mentor junior analysts. This role demands someone who can think strategically, operate with high ownership, and ensure the company runs on accurate, timely, and actionable insights.

Responsibilities:

Strategic & Cross-Functional Ownership

• Partner with leadership (Product, Ops, Growth, Finance) to translate business goals into analytical frameworks, KPIs, and measurable outcomes.
• Influence strategic decisions by providing data-driven recommendations, forecasting, and scenario modeling.
• Drive adoption of data-first practices across teams and proactively identify high-impact opportunity areas.

Analytics & Dashboarding

• Own end-to-end development of dashboards and analytics systems in Metabase (or similar BI tools).
• Build scalable KPI frameworks, business reports, and automated insights to support day-to-day and long-term decision-making.
• Ensure data availability, accuracy, and reliability across reporting layers.

Advanced Data Analysis

• Write, optimize, and review complex SQL queries for deep-dives, cohort analysis, funnel performance, and product/operations diagnostics.
• Conduct root-cause analysis, hypothesis testing, and generate actionable insights with clear recommendations.

Data Infrastructure Collaboration

• Work closely with engineering/data teams to define data requirements, improve data models, and support robust pipelines.
• Identify data quality issues, define fixes, and ensure consistency across systems and sources.

Leadership & Process Excellence

• Mentor junior analysts, review their work, and establish best practices across analytics.
• Standardize reporting processes, create documentation, and improve analytical efficiency.

Core Requirements:

• 5–8 years of experience as a Business Analyst, Data Analyst, Product Analyst, or similar role in a fast-paced environment.
• Strong proficiency in SQL, relational databases, and building scalable dashboards (Metabase preferred)
• Demonstrated experience in converting raw data into structured analysis, insights, and business recommendations.
• Strong understanding of product funnels, operational metrics, and business workflows.
• Ability to communicate complex analytical findings to both technical and non-technical stakeholders.
• Proven track record of independently driving cross-functional initiatives from problem definition to execution.
• Experience with Python, Git, or BI tools like Looker/Power BI/Tableau.
• Hands-on with data warehouses (BigQuery, Redshift, Snowflake).
• Familiarity with product analytics tools (Mixpanel, GA4, Amplitude).
• Exposure to forecasting, financial modeling, or experimentation (A/B testing).

Why Join Us?

• Work directly with top leadership in a high-impact role.
• Be part of an innovative and fast-growing AI startup.
• Opportunity to take ownership of key projects and drive efficiency.
• A collaborative, ambitious, and fast-paced work environment.
• Perks & Benefits: gym membership benefit, workation policy, and company-sponsored lunch.

If you’re looking for an exciting role that combines strategy, execution, and leadership exposure, we’d love to hear from you!

Apply now to join VerbaFlo.AI on this journey.

Job Title: Senior Data Analyst

Location: Sharnam Metrolinks, Amraiwadi, Ahmedabad

Working Days: 6 Days a Week

Department: MDO

Reporting To: COO

Employment Type: Full-Time

Job Summary

We are seeking a highly analytical and detail-oriented Senior Data Analyst to lead data management, reporting, automation, and system development initiatives across the organization.

The role focuses on transforming raw data into meaningful insights, designing and implementing automated systems, strengthening data structures, and supporting cross-functional teams with accurate, actionable intelligence to drive strategic and operational business decisions.

Key Responsibilities

1. Data Management & Reporting

● Collect, clean, validate, and consolidate data from multiple internal and external sources.

● Prepare and deliver daily, weekly, and monthly MIS reports for management and departments.

● Design, develop, and maintain dashboards to track KPIs, performance metrics, and operational trends.

2. Database & Data Accuracy Management

● Manage and regularly update internal databases, spreadsheets, and reporting systems.

● Ensure data accuracy, consistency, integrity, and confidentiality across all platforms.

● Implement best practices for data validation, version control, and audit checks.

3. Data Analysis & Business Insights

● Analyze large and complex datasets to identify trends, patterns, gaps, and anomalies.

● Translate data findings into clear, actionable insights and recommendations to support

strategic and operational decision-making.

4. Reporting Automation, System Recommendation & Implementation

● Identify opportunities to replace manual or semi-manual processes with automated, data-driven systems.

● Design and implement automated reporting frameworks, dashboards, and data pipelines using Excel (Power Query, VBA, Macros), SQL, BI tools, and Python.

● Proactively suggest new automation tools, system enhancements, or integrations to

improve efficiency, accuracy, and scalability.

● Lead the end-to-end implementation of approved automation initiatives, including requirement gathering, system design, testing, deployment, and stabilization.

● Continuously monitor and optimize automated systems in line with business growth and evolving data needs.

5. Cross-Functional Coordination & Support

● Collaborate with Sales, HR, Finance, Operations, and other departments to understand

reporting and data requirements.

● Provide support for ad-hoc analysis, custom reports, and special data requests.

● Act as a data partner to department heads for decision support and performance tracking.

6. Documentation & Compliance

● Maintain complete and updated documentation for MIS processes, reports, data models,

automation logic, and system changes.

● Ensure compliance with company data governance policies and applicable data protection standards.

System Development & Data Structuring Responsibilities

● Study and understand departmental workflows to evaluate how data is generated, processed, and utilized.

● Review existing manual and digital data systems to identify operational gaps, risks, and

mprovement opportunities.

● Recommend structured data models, reporting formats, and storage solutions aligned with

business requirements.

● Coordinate with department heads to define data structures, access levels, and reporting

standards.

● Implement new or upgraded data systems (Excel-based models, cloud platforms, ERP

integrations) with minimal operational disruption.

● Design structured data formats and role-based access controls to ensure secure and

organized data management.

● Train employees on newly implemented systems and provide post-implementation

support.

● Monitor system performance, resolve issues, and continuously improve systems based on

user feedback and organizational growth.

Qualifications & Experience

● Bachelor’s degree in Commerce, Statistics, Computer Applications, or a related field.

● 3–5 years of experience in data analytics, reporting, or system automation roles.

● Strong analytical thinking, logical reasoning, and problem-solving abilities.

● High attention to detail with excellent organizational and documentation skills.

Technical Skills (Must Have)

● Advanced Excel: Power Query, Power Pivot, VBA basics, Macros, Charts

● BI Tools: Power BI or Tableau (DAX, data modeling, dashboard optimization)

● Google Apps Script: Automation in Google Sheets, custom functions, triggers, API integrations, workflow optimization

● Vlook

Preferred Skills

● Strong verbal and written communication skills

● Ability to handle sensitive and confidential information responsibly

● Quick learner with a tech-savvy, improvement-driven, and solution-oriented mindset

Job Title: Customer Support Quality analyst

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

QA engineers don't apply!!

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.

Strong Data Analyst Profile with Python, SQL, and data-pipeline expertise, ideally with retail / e-commerce datasets

2

Mandatory (Experience 1): Must have 4+ years of hands-on data-analyst experience, working with large datasets across areas such as sales, inventory, pricing, promotions, and customer behaviour.

3

Mandatory (Tech skill 1): Must have strong hands-on Python for data processing, transformation, automation, and analysis

4

Mandatory (Tech skill 2): Must have strong SQL skills, including complex queries, joins, aggregations, and data validation.

5

Mandatory (Tech skill 3): Must have a solid understanding of Data Lake architecture, ingestion, storage, and processing workflows

6

Mandatory (Tech skill 4): Must have hands-on experience with ETL / ELT pipelines, data integration, and transformation

7

Mandatory (Tech skill 5): Must have experience with Azure or GCP data services.

8

Mandatory (Tech skill 6): Must have understanding of or experience with Databricks and distributed data processing.

9

Mandatory (Tech skill 7): Must have knowledge of data modeling, data warehousing, and Lakehouse architecture

10

Mandatory (Tech skill 8): Must have experience with Power BI, Tableau, or Excel for reporting.

11

Mandatory (Communication): Must have strong analytical, documentation, and stakeholder-communication skills.

12

Mandatory (Education): Must hold a Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

13

Mandatory (Note1): This is a 6-month contract role. Candidate must be comfortable with the contract engagement and able to join immediately (urgent — onboarding within ~a week)

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Company: Vi-Son Cables Pvt. Ltd.

Location: Mumbai – Corporate Office

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Job Summary

We are looking for a Quality MIS Analyst with experience in the Automotive, Wiring Harness or Auto Components industry to manage Corporate Quality MIS and reporting. The role will be responsible for consolidating quality data from all plants, analysing KPIs and preparing reports and dashboards for Management.

Key Responsibilities

• Consolidate plant-wise Quality MIS, KPIs and performance reports.
• Analyze PPM, rejection, rework, FPY, customer complaints, CAPA and 8D.
• Prepare MIS reports, dashboards, trend analysis and Management presentations.
• Coordinate with Plant Quality Teams for timely and accurate data.
• Identify quality trends, deviations and improvement areas.
• Maintain standardized Corporate Quality MIS and databases.

Key Requirements

• 3–7 years of experience in Automotive / Wiring Harness / Auto Components Quality.
• Strong knowledge of Quality MIS, Quality KPI reporting and data analysis.
• Proficiency in MS Excel, Pivot Tables, VLOOKUP/XLOOKUP, dashboards and PowerPoint.
• Knowledge of 7 QC Tools, 8D, CAPA and Root Cause Analysis.
• Strong analytical, coordination and communication skills.

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Location: Goregaon East

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Role Type: Corporate HO-Based

Job Summary

We are looking for a Corporate Quality MIS Analyst with 3–7 years of experience in the Automotive, Wiring Harness, or Auto Components industry. The candidate will be responsible for consolidating quality data from multiple plants, analysing Quality KPIs, preparing MIS reports and dashboards, and providing management-level insights for quality improvement.

Key Responsibilities

Consolidate plant-wise Quality MIS, KPIs, and performance reports.

Analyse PPM, rejection, rework, FPY, customer complaints, CAPA, and 8D data.

Prepare quality MIS reports, dashboards, trend analysis, and management presentations.

Coordinate with Plant Quality Teams to ensure timely and accurate data submission.

Identify quality trends, deviations, recurring issues, and improvement opportunities.

Maintain standardized Corporate Quality MIS formats, databases, and reporting systems.

Support management reviews with accurate quality data and analytical insights.

Track plant-wise quality performance and highlight gaps against defined targets.

Key Requirements

3–7 years of experience in Quality MIS / Quality Reporting within Automotive, Wiring Harness, or Auto Components.

Strong understanding of Quality KPIs, MIS reporting, and data analysis.

Advanced proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and dashboards.

Good knowledge of PowerPoint and management presentation preparation.

Knowledge of 7 QC Tools, 8D, CAPA, Root Cause Analysis, PPM, Rejection, Rework, and FPY.

Strong analytical, coordination, communication, and reporting skills.

Experience coordinating with multiple plant/quality teams will be preferred.

Senior SEO Analyst | Pune, India | 2+ years | Full-time

About GO MO Group

GO MO Group is a tech-enabled digital marketing powerhouse, driving exponential growth

for global B2B brands through data, AI, and bold innovation. Headquartered in Europe, we

are on a purpose-driven mission to reshape how industries lead and create lasting impact.

We’re not here to chase noise—we’re here to build legacy.

We’re investing in people, partnerships, and platforms that can move markets and

mindsets. Are you ready to be part of this transformation?

Role Summary

We are looking for a skilled and analytical Sr. SEO Analyst to join our Digital Marketing

team. You will be responsible for SEO research, strategy, and execution for B2B clients. The

role requires strong analytical thinking, structured execution, and the ability to

communicate insights clearly. A basic working knowledge of GenAI tools to improve

documentation, research, and productivity will be an added advantage.

What You’ll Do

Research & Analysis

● Conduct keyword research aligned to business goals

● Perform technical and SEO audits

● Provide clear, actionable recommendations for client websites

● Use analytics tools to interpret performance and diagnose issues

● Use GenAI tools where applicable to speed up research or documentation

Strategy and Execution

● Build and execute digital marketing strategies that deliver measurable results

● Identify new opportunities for growth and account expansion

Communication and Collaboration

● Coordinate with Client Success Management team on performance, timelines, and strategy

● Discuss tasks and planning with India Project Managers

● Present performance reports and insights to clients

Reporting

● Prepare structured, high-quality performance reports

● Lead client review meetings and present insights clearly

Qualification Criteria

● Minimum 2 years of hands-on SEO experience (mandatory)

● Experience with tools like GA4, Adobe Analytics, Search Console, Ahrefs, SEMrush, GSC

● Experience in setting up tracking with tools like Google Tag Manager

● Ability to use GenAI tools (ChatGPT, Claude or similar) for improving efficiency in research, summaries, or documentation

● Proven experience building and executing Digital Marketing strategies

● GEO and AI search Experience/Knowledge

● Strong analytical mindset

● Strong English communication (verbal + written)

● Bachelor’s degree in any field

Preferred Attributes

● Experience working with international clients

● Skilled in preparing client-facing presentations and presenting to clients

Experience: 7–10+ years | Industry Preference: Financial Services / BFSI

Role Overview

We are seeking a Senior Reporting Analyst / Business Intelligence Lead to own and drive

enterprise reporting, analytics, and data insights across the organization. This is a senior,

hands-on role requiring deep technical expertise across the Microsoft data and BI stack,

strong business acumen, and the ability to operate with minimal hand-holding. The ideal

candidate will act as a bridge between business leadership and technical teams, translating

complex business questions into scalable, reliable data models and executive-ready insights.

Key Responsibilities

 Serve as the primary owner of enterprise reporting and BI solutions, from data

ingestion through executive dashboards.

 Design, build, and maintain scalable Power BI / Microsoft Fabric semantic models using

STAR schema best practices.

 Partner closely with business stakeholders and C-level executives to define KPIs,

metrics, and reporting requirements.

 Lead and present weekly reporting and insights sessions with senior and executive

leadership.

 Ensure data accuracy, consistency, and trust across all reports and analytics outputs.

 Proactively identify data quality issues, root causes, and remediation strategies.

 Drive automation of reporting, alerts, and data refresh processes to reduce manual

effort.

 Collaborate with engineering, data, and application teams to align business logic with

source system data structures.

 Mentor junior analysts and establish BI standards, best practices, and documentation.

Technical Skills – Data & Backend

 Advanced SQL: complex queries, views, stored procedures, and validation against

source systems (RDN, Recovery Connect).

 Azure Data Factory: build and manage copy pipelines from SQL sources to data

warehouses / dedicated pools.

 Incremental refresh, parameterized pipelines, and schema replication.

 Data warehouse design: STAR schema, fact vs dimension tables, handling deleted

records and SCDs.

Technical Skills – Reporting & Frontend

 Power BI / Microsoft Fabric: Power Query, DAX, and M language expertise.

 Semantic model design (1-to-many, 1-to-1, many-to-1 relationships).

 Query folding and performance optimization best practices.

 Paginated Report Builder (SSRS-style) for automated Excel and PDF reporting.

 Power Automate integration for alerts and workflow-driven notifications.

Data Quality & Analytics

 Ability to clean, normalize, and reconcile data across multiple systems.

 Strong troubleshooting skills when business definitions and data do not align.

 Translate business terminology into accurate technical mappings and calculations.

Communication & Leadership

 Serve as a key liaison between business stakeholders and technical teams.

 Comfortable working directly with C-level executives and senior leadership.

 Ability to lead executive-level meetings and clearly communicate insights.

 Self-starter mindset with minimal hand-holding.

Qualifications

 7–10+ years of experience in BI, analytics, or enterprise reporting roles.

 Preferred experience in financial services or regulated environments.

 Strong experience across the Microsoft BI ecosystem.

Preferred Certifications

 Microsoft PL-300 (Power BI Data Analyst)

 Microsoft DP-600 (Fabric Analytics Engineer)

 Microsoft DP-700 (Fabric Data Engineer)

What Success Looks Like

 Executive leadership trusts and relies on BI dashboards for decisions.

 Reporting is automated, accurate, and scalable.

 BI functions as a strategic partner to the business.