As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.

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📌 Frontend Developer Intern – 3 Months Internship (Unpaid)
Company: [Your Company Name]
Location: Remote / On-site (Specify)
Duration: 3 Months
Stipend: Unpaid
Benefits: Internship Certificate + Letter of Recommendation (Performance-based)
📝 About the Role
We are looking for a motivated Frontend Developer Intern to join our tech team. This role is ideal for students or freshers who want hands-on experience in building responsive, user-friendly web interfaces and improving their coding skills through real-world projects.
🎯 Key Responsibilities
- Develop and maintain user-facing features using HTML, CSS, JavaScript
- Work with frameworks/libraries such as React, Angular, or Vue (based on company stack)
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- Collaborate with backend developers to integrate APIs
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- Assist with testing, documentation, and UI improvements
- Stay updated with the latest trends in frontend development
✔ Requirements
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- Familiarity with frontend frameworks (React preferred, but not mandatory)
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- Internship Certificate upon successful completion
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📩 How to Apply
Send your resume and GitHub/portfolio link to: [Your Email Address]
Subject Line: Frontend Developer Internship Application – Your Name
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📌 Operations Intern – 3 Months Internship (Unpaid)
Company: [Your Company Name]
Location: Remote / On-site (Specify)
Duration: 3 Months
Stipend: Unpaid
Benefits: Internship Certificate + Letter of Recommendation (Performance-based)
📝 About the Role
We are looking for a proactive and detail-oriented Operations Intern to support daily business operations, coordination, and process management. This role is perfect for students or fresh graduates who want practical exposure to organizational operations, workflow management, and administrative responsibilities.
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✔ Requirements
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What We’re Looking For
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