As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.

Similar jobs
Responsibilities
* Welcome and assist clients with a warm, service-oriented approach
* Understand client requirements and recommend suitable furniture and décor solutions
* Build and maintain strong relationships with interior designers and architects
* Manage the entire sales process from enquiry to order placement and post-sale support
* Maintain the showroom’s visual standards in line with brand aesthetics
* Record leads, showroom visits, and client interactions in the CRM system
* Meet individual and store-level sales targets
* Coordinate with production, logistics, and CRM teams to ensure timely deliveries and
communication
Requirements
* 2–5 years of experience* in luxury furniture, home décor, lifestyle, or design-related retail
* Excellent communication and interpersonal skills
* Strong understanding of premium clientele and their expectations. Experience in handling
clients from architecture and design backgrounds
* Familiarity with CRM tools, email etiquette, and professional communication
* Available to work on weekends and holidays, as required
Job Title: Fullstack Developer (Node.js + TypeScript + Angular/React) – Contract to Hire
Client: Confidential
Location: Kothrud, Pune (Work from Office – Local candidates only)
Type: Contract to Hire (3 months, high probability of extension)
Experience: 4–6 Years
Joining: Immediate or within 7 days
About the Role:
A reputed technology firm is seeking skilled Fullstack Developers to join its Pune office immediately on a contract-to-hire basis. The role requires solid backend experience with Node.js (Express or Hapi), strong frontend expertise in Angular or React with TypeScript, and hands-on knowledge of MySQL and microservices architecture.
This is a dynamic opportunity for professionals who want to work in a fast-paced, product-centric environment involving cutting-edge work in areas like IoT, AI/ML, Fintech, and Unified Communications.
Responsibilities:
- Design and develop scalable fullstack web applications using Node.js (Express/Hapi) and Angular or React with TypeScript
- Build and maintain RESTful APIs and microservices
- Optimize application performance, security, and responsiveness
- Write reusable components, modules, and plugins
- Integrate MySQL databases and write efficient queries
- Collaborate with cross-functional teams for project delivery
- Troubleshoot issues and participate in debugging, performance tuning, and code reviews
Preferred Skill Criteria (Must-Haves):
- 4+ years of hands-on experience with Node.js (Express or Hapi) and TypeScript
- Proficient in Angular or React (TypeScript preferred)
- Good experience in MySQL and relational database design
- Proven problem-solving ability, including building custom modules or plugins
- Strong understanding of microservices architecture
Requirements:
- BE/BTech/MSc (CS/IT)/MCA or equivalent
- 4–6 years of fullstack development experience
- Solid command of JavaScript, TypeScript, and web development principles
- Strong communication and collaboration skills
- Ability to join immediately or within 7 days
- Only Pune-based candidates will be considered
Interview Process:
- Resume Screening
- Assignment / Coding Round
- Technical Interview
- Techno-Managerial Round
Additional Information:
- Duration: 3 months contract (High chance of extension)
- Work Mode: On-site – Kothrud, Pune
- Payroll: Confidential


Web Developer
Job Description
- The web developer will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
- Candidate should have experience in GitHub, knowledge of DevOps is a plus
- Experienced in designing and implementing web portals, experience with DNN is a plus
- Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON
- Experience in Agile project management methodology
- Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
- The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow
Duties & Responsibilities:
- Understand how FTP server is setup for the site
- Understand business requirements to apply logic to integrate functionalities
- Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
- Understand system/site technical requirements and suggest enhancements if applicable
- Designing, coding, unit Testing, and integration with Database
- Handle site deployment
- Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
Technical Expertise:
- ASP/ASP.NET/VB.NET/MVC/C#/SQL Server 2012+
- HTML, Javascript, Jquery, CSS, Bootstrap
- GitHub/DevOps, Azure
- Web API/ Web Services, Email Services
Skills and Abilities:
- Be able to work with diverse global teams and in an individual contributor role as needed
- Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
- Strong task management skills including time management, and ability to manage multiple projects simultaneously
- Flexibility required to attend late evening meetings with global team members
- Attention to detail and delivering quality projects and knowledge assets
● Care about things like fault tolerance, durability, backups and recovery,
performance, maintainability, code simplicity etc.
● Lead a team of software engineers and help create an environment of ownership
and learning.
● Introduce best practices of software development and ensure their adoption
across the team.
● Help set and maintain coding standards for the team.

- Expérience to handle banking project, Complaince issue,
- Angular JS 1.6 and above 6/7 version experience 1.5-4 years
- WCF/WebAPI/C#.NET 4.0 and above experience 2-5 years
- Microsoft Sql server 2008 and above version minimum 1.5-3 years
- Device integration experience (Biometric, MATM)


Job description
Key Responsibilities
- Design, develop, and maintain serverless applications using AWS services such as Lambda, API Gateway, DynamoDB, and S3.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Build and maintain RESTful APIs to support web and mobile applications.
- Implement security best practices for AWS services and manage IAM roles and policies.
- Optimize application performance, scalability, and reliability through monitoring and testing.
- Write clean, maintainable, and efficient code following best practices and design patterns.
- Participate in code reviews, providing constructive feedback to peers.
- Troubleshoot and debug applications, identifying performance bottlenecks and areas for improvement.
- Stay updated with emerging technologies and industry trends related to serverless architectures and Python development.
Qualifications
- Bachelors degree in Computer Science, Engineering, or related field, or equivalent experience.
- Proven experience as a Python backend developer, with a strong portfolio of serverless applications.
- Proficiency in AWS services, particularly in serverless architectures (Lambda, API Gateway, DynamoDB, etc.).
- Solid understanding of RESTful API design principles and best practices.
- Familiarity with CI/CD practices and tools (e.g., AWS CodePipeline, Jenkins).
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Excellent communication skills, both verbal and written.
Preferred Skills
- Experience with frontend technologies (JavaScript, React, Angular) is a plus.
- Knowledge of data storage solutions (SQL and NoSQL databases).
- AWS certifications (e.g., AWS Certified Developer Associate) are a plus.
Job Title:
Senior Product Manager
Reports to:
Director of product manager
Job Description:
we are looking for an exceptional Sr. Product Manager to be the founding member of our Product Management team. Who can be entrepreneurial and values moving quickly to drive product initiatives across the company.
You will work with a cross-functional team of engineers, designers, data scientists, and marketers to lead a product that currently serves over 27,000 customers in 120+ countries and is scaling rapidly each day using PLG (product-led growth)
What you'll do:
- Take complete ownership of a product and establish the product vision, strategy, and goals to measure success
- Develop the product roadmap and build alignment across product, engineering, and marketing teams
- Drive customer adoption and retention, including ensuring a successful onboarding process, boosting engagement and retention
- Rapidly iterate and evolve the product using product metrics to drive goals and implement best-in-class product management practices
- Conduct competitive pricing, feature analysis, and market sizing research for the product
Skills you bring to the table:
- 4-5+ years of experience in Product Management, preferably at a high-growth B2B SaaS startup. A background in Engineering is a plus
- You're comfortable being uncomfortable and ardent about figuring things out. You thrive in ambiguity and have the capacity for creative problem-solving
- Strong business, analytical, data, and troubleshooting skills
- Exceptional written and oral communication skills. Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
- Strong time management with the ability to balance multiple deliverables while working in a high-paced environment
- Constantly look for ways to innovate and improve the product since change is inevitable in every industry
- Drive growth by identifying and improving key product metrics and balancing customer and business needs while collaborating across product, marketing, and engineering teams
- Must be able to work across time zones to liaise with our US-based customer success team
Benefits:
We offer competitive salaries, meaningful equity, and a generous vacation policy. And you get to work on a product that people love and use in over 120 countries worldwide.
· Self-driven individuals with 4 to 7 years of relevant information security experience.
· Should have adequate experience in dealing with disparate teams.
· Previous experience on medium and large platforms, with multiples technologies/vendor.
· Worked under high pressure situations (priority incidents/urgent delivery)
Essential Requirements:
· Hands on experience on NGFW such Cisco, Juniper, CheckPoint, F5/ASM
· Hands on experience on IDS/IPS management, Web Proxy, Application Firewalls; Load Balancers.
· Hands on vulnerability scanning experience.
· Hands on NAC management , Cisco ISE, RSA SecureID experience.
· Knowledge of Information security standards, policies, controls and structures prevalent in the industry.
· Strong technical understanding of network fundamentals(Routing, Switching) and common Internet protocols( HTTP, SNMP, TLS, DNS etc.)
· Experience in regular operational/health check of platforms and applications.
· Experience in writing Operational documents such as system operating guides.
Desirable Requirements:
· Previous working experiences with managing SIEM platform.
· Previous experience in security monitoring and incident response.
· Sound understanding of IT Service Management disciplines in line with IT industry standards and best practices, e.g. ITIL
· Routing, Switching knowledge
· Unix, Windows Operating system knowledge
- Provide counseling on policies and procedures
- Be actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements

- The SA must have experience in the following areas:
- GCP Infrastructure as code (knowledge of terraform, etc.) and how to deploy
- GCP Service Architecture and Tooling knowledge
- Some experience with GCP Big Query to allow for strategies when online services need to query for data (scale cost vs fixed)
- Experience with online Google tools ecosystem (Tag Manager, Optimise, GMP)
- Some knowledge of network infrastructure on GCP
- Working with security gateways
- Working with elastic infrastructure and container technologies is desirable

