Senior CX Analyst

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Job Title: Assistant Manager – Marketing

📍 Location: [WHF / Remote]

🕒 Experience: 4–7 years | Industry: B2B Marketing | Type: Full-Time

🚀 Ready to own marketing end-to-end?

We are looking for a strategic, creative, and hands-on Assistant Manager – Marketing to lead brand, communication, and demand generation efforts across our certification, assurance, training, and digital services.

Despite the title, this is a Manager-level role in scope and responsibility—perfect for someone who thrives in autonomy, drives impact, and elevates visibility, lead flow, and brand authority.

🔑 Key Responsibilities

Marketing Strategy & Planning

• Design and execute annual and quarterly marketing plans across service lines

• Convert technical services (e.g., ISO 27001, ESG, IRCA Courses) into compelling, value-led messaging

Brand & Content Ownership

• Define brand positioning, tone, and messaging across all collaterals

• Lead creation of blogs, case studies, videos, infographics, and social content

Digital Marketing & Demand Generation

• Run SEO/SEM, Google Ads, LinkedIn Ads, and paid campaigns

• Own website lead funnels, landing pages, and MQL performance metrics

Social Media & Visibility

• Manage LinkedIn, YouTube, Instagram strategy and content calendar

• Drive engagement and awareness with original campaigns and creatives

Events & Partnerships

• Manage webinars, conferences, expos, and partner promotions

• Collaborate with associations, media, and learning platforms

CRM, Automation & Analytics

• Use Zoho Campaigns, HubSpot, or Mailchimp for drip campaigns

• Maintain CRM hygiene and report on MQLs, CPLs, CTRs, and ROI

Collaboration & Enablement

• Align with cross-functional teams including sales, training, technical, and HR

• Support pitch decks, proposals, and internal branding

Vendor & Budget Oversight

• Coordinate with agencies, freelancers, and digital vendors

• Track marketing budgets and campaign performance

🎓 Qualifications & Skills

• Bachelor's in Marketing, Mass Comm, Business, or Design

• 4–7 years of B2B marketing experience—preferably in SaaS, consulting, certification, or training

• Digital marketing certifications (Google, Meta, HubSpot) preferred

• Proficient in Canva, Google Analytics, Zoho CRM, SEO tools

• Excellent storytelling, project management, and execution skills

• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

Requirements:

6+ year of working experience .

Strong understanding of web fundamentals

Deeply technical with a track record of successful delivery.

Manage daily/weekly scrums.

Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations

Proven record of building project from scratch.

An entrepreneurial spirit combined with strong program and project management skills.

Excellent written and verbal communication skills with the ability to present complex plans and designs.

Excellent judgment, organizational, and problem-solving skills.

Excellent design and architecture knowledge.

Data-driven decision making.

·      Conducting in-depth research on industry-related topics in order to develop original content.

·      Developing content for blogs, articles, product descriptions, social media, and the company website.

·      Assisting the marketing team in developing content for advertising campaigns.

·      Proofreading content for errors and inconsistencies.

·      Editing and polishing existing content to improve readability.

·      Conducting keyword research and using SEO best practices to increase traffic to the company website.

·      Creating compelling headlines and body copy that will capture the attention of the target audience.

·      Identifying customers’ needs and recommending new content to address gaps in the company current content.

·      Produce well-researched content, primarily research reports coming from data coming from our platforms

·      Own the brand value stories Promilo for 2023

·      Improve brand message in the website pages, cascade brand message in leadership internal and external communication (mails, social media, interviews, speeches etc)

·      Work with Digital marketing team to run campaigns using the brand thought leadership reports

·      Responsible for repackaging the content for promotion in various formats (social posts, webinar topics presentation, leadership speeches etc).

·      Ensure consistency in the form of tone and style

Role Objectives 

• Participate in complex design and software development tasks within an appropriate schedule, task, and quality guidelines set in conjunction with the Senior Platform Specialists and Platform Architect  

• Hands-on development and implementation of solutions including the configuration of e.IQ platform components and custom development 

• Tasks associated with testing and documentation of solution implemented 

Academic Qualification
B.E/B.Tech/MCA in computer science Engineering or a related field. 

Experience Profile  

4 -6 years of experience in development or platform implementations.

Required Technical Skillset for Java Development

• core JavaScript, CSS, HTML-5,

• At least one of these frameworks (Angular JS / React /Vue / jQuery / Bootstrap)

• Experience in developing front-end web applications for various devices (responsive) 
  

Good to have:

• Basic Java knowledge /Programming, RDBMS (preferably MySQL or MSSQL), Exposure to Liferay.

• Must be capable of coding and unit testing their own code
  

• Team player with good interpersonal skills

• Should have strong analytical skills                                                  
  

• Good communication skills

• Capable of juggling several priorities and delivering results on time in a high-pressure, dynamic environment.

We are looking for an ML engineer (Neuroscience) and would like them to

• Build ML algorithms on MRI/ Medical data sets
• Design and build intelligent agents using continual learning and deep reinforcement learning techniques
• Study and transform data science prototypes
• Design machine learning systems
• Research and implement appropriate ML algorithms and tools
• Develop machine learning applications according to requirements
• Select appropriate datasets and data representation methods
• Run machine learning tests and experiments
• Perform statistical analysis and fine-tune using test results
• Train and retrain systems when necessary
• Extend existing ML libraries and frameworks
• Keep abreast of developments in the field
• Collaborate on technical proposals to grow and define artificial intelligence research for intelligent systems

Must have:

• Knowledge of MRI image processing and inferencing
• Hands-on machine learning expertise with an intensive knowledge of hyperparameter optimization, statistical assumption, and implications
• Experience in deep learning models
• Excellent Python programming skills for ML coding
• Understanding of ML integration with our software
• Good understanding of neuroscience/ clinical data

Bonus if you:

• Are enthusiastic about all things brain science and/or mental well-being
• We are a company that highly values the ability to communicate well. We all take turns at the blog roster, so writing experience and/or enthusiasm is appreciated
• Our core values encourage empathy and innovation, you are gold if you share these