Cutshort logo
Eastvantage private limited logo
Senior CX Analyst
Eastvantage private limited's logo

Senior CX Analyst

Sneha Sonam's profile picture
Posted by Sneha Sonam
5 - 8 yrs
₹12L - ₹20L / yr
Bengaluru (Bangalore)
Skills
Qualtrics
SQL
Big Data

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

  • Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
  • Verbalize and translate these insights into actionable tasks.
  • Develop monthly and ad-hoc reporting.
  • Maintain Qualtrics dashboards and surveys.
  • Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
  • Understand data sets within the Data Services Enterprise Data platform and other systems
  • Translate user requirements independently
  • Work with Business Insights, IT and technical teams
  • Create PowerPoint decks and present insights to stakeholders

Qualifications

  • Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
  • Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
  • 5+ years of experience in an analytical, customer insights or related business function.
  • Basic knowledge of SQL and Google Big Query.
  • 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
  • Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
  • Well-organized and high energy

Non-technical requirements:

  • You have experience working on client-facing roles.
  • You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
  • You have strong communication skills.
  • You have strong analytical skills.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Eastvantage private limited

Founded :
2010
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Home - Eastvantage

Read more

Company social profiles

linkedintwitterfacebook

Similar jobs

UAE Client
UAE Client
Agency job
via Fragma Data Systems by Harpreet kour
Bengaluru (Bangalore)
2 - 6 yrs
₹8L - ₹16L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
Experience Range 2-5 years
Immediate joiners preferred
 
Primary Responsibilities  
  • Develop new user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to the back-end
  • Collaborate with other team members and stakeholders
 
Must-Have Skills:
  • Should have hands-on experience in advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, Bootstrap, BackboneJS, ReactJS, DurandalJS, etc. (ReactJS is Mandatory) 
  • Proficient in web markup, including HTML5, CSS3
  • Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS, and experience in building/using REST APIs    
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Good understanding of asynchronous request handling and partial page updates.
Read more
Rapidly growing HR Tech organisation
Rapidly growing HR Tech organisation
Agency job
via The Hub by Sridevi Viswanathan
Remote only
4 - 7 yrs
₹15L - ₹32L / yr
skill iconAndroid Development
skill iconiOS App Development
Mobile App Development
Hybrid mobile developer
iOS
+5 more

4+ years of proven Android and iOS app development experience.
Excellent understanding of Android and iOS design principles as well as application interface guidelines.
Proficiency in Kotlin, Java, Swift and Objective-C. Excellent coding and proofreading skills.
Ability to use Android/iOS SDK with ease.
Proficiency with the best in class Software development practices.
Proficiency with push notifications, APIs
Top-notch teamwork and communication skills.
Ability to manage your workload with minimal supervision.
Read more
Swiggy
at Swiggy
3 candid answers
sunil kumar
Posted by sunil kumar
Remote only
3 - 6 yrs
₹5L - ₹20L / yr
skill iconAngular (2+)
About us:

Shiprocket is a logistics platform which connects Indian eCommerce SMBs with logistics players to enable end-to-end solutions.

Our innovative data-backed platform drives logistics efficiency, helps reduce cost, increases sales throughput by reducing RTO and improves post order customer engagement and experience.

Our vision is to power all logistics for the direct commerce market in India including first mile, linehaul, last mile, warehousing, cross border and O2O.

Requirement:

We are looking for a Software Engineer who will develop, record and maintain cutting edge applications for Shiprocket Platform (Frontend)

Skills

  • Well versed with writing Functional and Object Oriented Javascript.
  • Solid understanding of MVC structure.
  • Well versed with AngularJS and it’s best practices.
  • Experienced with CSS precompilers (SASS, SCSS, LESS).
  • Understands the importance of writing unit test cases.
  • Prior experience working with task runners/ bundlers (Gulp, Grunt, Webpack, Rollup, Browserify)
  • Strong command of Web standards, cross-browser compatibility & browser performance.
  • Experience with Git and Github.
  • Active contributions to github & stackoverflow a plus.
  • Knowledge of Laravel is a plus

Responsibilities:

  • Plans site design by clarifying goals; designing functionality.

  • Collaborate with the Product Team to develop fully responsive web application.

  • Cooperate with the backend developer in the process of building RESTful APIs.

  • Excellent understanding of JavaScript standards and ability to produce front-end code independently.

  • Work on Bug-fixes and improving web app performance

Read more
ProGrad
at ProGrad
3 recruiters
Heruba C
Posted by Heruba C
Hyderabad
4 - 4 yrs
₹10L - ₹15L / yr
skill iconPython
skill iconDjango
skill iconFlask
SQL
PL/SQL
+2 more

Job Description

  1. 5- 8 yrs IT industry experience preferably Banking domain
  2. Strong Python Skills and good understanding of Java and Microservices
  3. Should have handled banking customers and exposure to Production support processes
  4. Good in database and Pl/SQL – Ability to write SQL as and when needed  
  5. Good attitude and communication
  6. WFH not allowed – Working from Bank premises as per bank calendar in Saifabad or Hitech City – Saifabad Flexibility must



Read more
Semperfi Solution
at Semperfi Solution
1 recruiter
Ambika Jituri
Posted by Ambika Jituri
Bengaluru (Bangalore)
3 - 7 yrs
₹10L - ₹20L / yr
angular
skill iconAngularJS (1.x)
skill iconHTML/CSS
skill iconAngular (2+)
AJAX
+3 more

Description :

 

 

- Very good experience in design and development on UI front-end Technologies.
 
- Minimum 3+ Years of web application development using HTML 5, CSS3, Bootstrap, JavaScript.
 
- Experience in the development of Angular 2/4/6.
 
- Expertise in Responsive web design, HTML5, and CSS pre-processors SASS and LESS
 
- Good in UML, OOPS, design principles and patterns, architectural trends, and data modeling.
 
- Strong in JavaScript (object oriented concepts) & JavaScript optimization
 
- Experience on JavaScript frameworks such as AngularJS, ReactJS, NodeJS etc.

 

 

 
- Ability to convert Wireframes into UI design
 
- Good designing capabilities using Bootstrap framework, SEO, and using strategies for cross-platform design initiatives with a 360-degree digital design
 
- Strong experience with debugging skills and fixing Cross Browser Compatibility issues and Optimization for the web by using best practices
 
- Good Communication
 
- Good knowledge of quality standards and best practice

KINDLY REVERT WITH YOUR UPDATED RESUME

 

Read more
Axis Entertainment limited
Neha Bobhate
Posted by Neha Bobhate
Navi Mumbai
1 - 5 yrs
₹1L - ₹5L / yr
Model-View-View-Model (MVVM)
RxJava
skill iconiOS App Development
Unity 3D
skill iconC#
+3 more
Job Responsibilities-
*Should be experienced in unity game development.
*Responsible to Develop top quality 2D and 3D games for Android, iOS and Windows using Unity 3D engine
*Write well-designed, efficient code using C# / JavaScript
*Game development
*Coordinated with other Teams in Production like Artists/Game Testers/Game Designers to meet project deadlines.
Read more
TrustCheckr
at TrustCheckr
4 recruiters
Anand Gopalakrishna
Posted by Anand Gopalakrishna
Bengaluru (Bangalore)
1 - 3 yrs
₹8L - ₹10L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+8 more
Full Stack Development - AWS development and deployment experience using AWS API calls
Exposure to following AWS modules/services / GCP / Modules / Services - Both Skills are ok Amazon S3, EC2, Exposure to any AWS-supported database, Mongo DB collections, Devops, 
AWS toolkit / FlaskREST API development or NodeJS/ReactJS, Web scraping experience, API integration of the various sources for Fraud Solutions, Should be good at communication, Should be able to lead team technically in resolving any technical issues,                                 Should be able to own modules which are critical to business needs, Build and Nurture the young team members in the organization,
Aware of Microservices GOOD to HAVE Familiar with UI development 
(Directed Acyclic graph)CI/CD with AWS
UI with React JS
Read more
CaesarAi
at CaesarAi
1 recruiter
Pratik Khedikar
Posted by Pratik Khedikar
Remote only
0 - 1 yrs
₹8000 - ₹10000 / mo
Social Media Marketing (SMM)
Social media management
Instagram
Content Writing
English Proficiency
+1 more
We are looking for an Intern candidate for 3 months. If the performance is good, he/she will get a full-time job at the end of the internship.
The day to day responsibilities will be as follows:
1. Manage influencer marketing campaigns and convert brand requirements into specific deliverables for influencers, influencer reach out, negotiation, selection, resolving disagreements, follow-ups, campaign timeline management, and report making
2. Reach out to Brands for pitching our services.
3. Work on uploading campaigns and putting campaigns in the proper format on the app
4. Handle queries of influencers (users of the app) on-call or written customer support (we all do it as its the best way to know our users and their issues)
Read more
QuHu
at QuHu
2 recruiters
Vishal Saini
Posted by Vishal Saini
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹4L - ₹6L / yr
skill iconJava
Spring
skill iconSpring Boot
Spring MVC
Data Structures
+9 more

Job Description :

We are currently building a next generation consumer tech product at the intersection of AI ML through Mobile and Commerce. The product requires building proprietary frameworks using latest technologies.

We have an urgent requirement of a Backend Developer/ Fresher/ Intern, who would become core member of our Product Team, is a great problem solver, can learn quickly, and communicate clearly.

Must Have Skill Set :

  1. Efficient software development background including design patterns, data structures, test driven development

  2. Individual contributor with strong analytical skills, with excellent problem solving abilities. Excellent verbal and written communication skills

  3. Should be able to work under tight deadlines and stretch as and when required

  4. Self starter with the ability to research solutions independently and solve problems Strong, object oriented design and coding skills, c++/Java on a Linux platform Preferably with internship experience of Product based companies Working on products with strong Knowledge of SpringBoot and REST API frameworks Strong knowledge of Data structures and Algorithms

  5. Hands on expertise in Database/Datastores - MongoDB, MYSQL, Elastic Search, Redis and Kafka will be a big plus

Key Responsibility :

  1. Tasks will include complete responsibility for application design, code development, testing, deployment and maintenance

  2. Develop code as part of an agile team to deliver new features enhancements Design and develop REST APIs

  3. Follow approved life cycle methodologies, create design documents, and perform program coding and testing Develop plans outlining steps and time tables for developing programs and communicate plans and status to management

  4. Work independently or with minimal supervision and utilize knowledge, experience and judgment to accomplish well defined goals

  5. You should be at ease with maintaining cloud instances on AWS and other cloud services

  6. You have experience in identifying, debugging and resolving complex production issues End to End ownership of various applications and microservices

  7. Architect, design, develop, deploy and operate services that serve millions of users

What You Get :

1. You work with a team of passionate folks who love design and technology 2. Immense learning and growth opportunities in small, multi functional, tightly

knit teams
3. Flexible work timings; 5 days a week
4. Accelerated learning
5. Huge Responsibility early in your career which will come handy in future
6. Ownership and independence

Qualifications :

B.Tech/ MCA in Computer Science or equivalent 

About QuHu

QuHu is an audio first content platform where users can create, share & distribute their content and the discovery happens via a feed based on interest graph. We aim to build an audio ecosystem with a global presence consisting of audio-based social networks and audio communities.

At QuHu, we want to cultivate a vibrant and growing online UGC audio community and interactive audio entertainment platform where users are encouraged to create, share, discover and enjoy audio, and experience immersive and diversified entertainment features through audio. QuHu envisions a global audio ecosystem – a place where everyone can be connected through voices and across cultures.

The two pillars around which QuHu is built are:

Users - for whom we want to solve the problem of discovery basis interest (algorithmically driven feed) and provide an impressive experience through audio- bites (short content), live audio, audio rooms & audio games.

Creators - for whom we want to make creation & editing a seamless process through a suite of 'creator tools' like sound mixing, trim, pitch shifter, voicemojis, voice filters, noise reduction, etc & help them monetise

Read more
Mobiezy
at Mobiezy
2 recruiters
Raghavendra Ganiga
Posted by Raghavendra Ganiga
Bengaluru (Bangalore)
0 - 2 yrs
₹1L - ₹4L / yr
Technology Marketing
Viral Marketing
Social Media Marketing (SMM)
Sales Operations
Telesales
+1 more
Market intelligence—be the expert on our buyers, who are they, how they buy and their key buying criteria. Understand the competitive landscape—be an expert on our competition and how they are positioned. Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas. Understand and document our buyer’s process, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn. Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos