As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.

Similar jobs


We are currently seeking skilled and motivated Senior Java Developers to join our dynamic and innovative development team. As a Senior Java Developer, you will be responsible for designing, developing, and maintaining high-performance, scalable Java applications.
Join DataCaliper and step into the vanguard of technological advancement, where your proficiency will shape the landscape of data management and drive businesses toward unparalleled success.
Please find below our job description, if interested apply / reply sharing your profile to connect and discuss.
Company: Data caliper
Work location: Coimbatore
Experience: 3+ years
Joining time: Immediate – 4 weeks
Required skills:
-Good experience in Java/J2EE programming frameworks like Spring (Spring MVC, Spring Security, Spring JPA, Spring Boot, Spring Batch, Spring AOP).
-Deep knowledge in developing enterprise web applications using Java Spring
-Good experience in REST webservices.
-Understanding of DevOps processes like CI/CD
-Exposure to Maven, Jenkins, GIT, data formats json /xml, Quartz, log4j, logback
-Good experience in database technologies / SQL / PLSQL or any database experience
-The candidate should have excellent communication skills with an ability to interact with non-technical stakeholders as well.
Thank you


As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.
Key Responsibilities:
Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.
Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.
Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.
Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.
Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.
Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.
Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.
Qualifications and Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Proven experience in a technical leadership role, managing and leading a team of IT professionals.
Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.
In-depth knowledge of industry best practices, emerging technologies, and trends.
Proficiency in project management methodologies and tools.
Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
Strong problem-solving and troubleshooting abilities.
Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.
Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Maintain fruitful relationships with clients and address their needs effectively.
Prepare and deliver pitches to potential investors.
Foster a collaborative environment within the organization.
Transfer call to the supervisor after initial explanation.
SKILLS:
Excellent spoken English.
Both Graduate/Undergraduate may apply.
Ability to develop good relationships with current and potential clients.
Excellent communication skills.
Knowledge of productivity tools and software.
Ready to work in Nightshift.
Betsperts
Senior UX Designer
Job description:
We are looking for an experienced UX designer to join our team, a UX-UI expert with a passion for product design & brand design. Prior experience with Sports, Betting or Fantasy Sports domain would be preferable.
Roles and Responsibilities:
Create user flows, wireframes, prototypes, high fidelity mockups to illustrate concepts to communicate high-level design strategies and detailed interaction behaviors.
Leading end-to-end design of new products and supporting the continuous improvement efforts of existing products.
Define end-to-end features and solve complex problems with simple and elegant solutions.
Drive the design process by independently defining design requirements, scoping UX projects, and prioritizing tasks.
Skills Required:
Ability to create an entire design flow: user research, wireframes and prototypes, design implementation, usability testing.
A strong connection to the design community. One who is kept up to date and is constantly seeking new information, new research and creative tools
Strong and proven Portfolio
Full control on Sketch, Figma.
Good exposure to User Research, Interaction design, Visual Design
Ability to think at a high level and articulate rationale for adopted design direction and continuously advocate for the end-user
Excellent communication skills
Experience:
4 to 8 Years
Location:
Indore or Work from home (permanently)


About our Client
Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech
It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem
Job Location -Bangalore
Requirement
4+ years of experience building frontend for consumer facing products
- 2+ years experience on React Native and core principles
- Good to have experience with popular React.js
- 1+ years of Team Lead/Management experience
- Develop all user-facing products in React
-Solid SQL / relational database experience MySQL is a plus
- Thorough understanding of architecting the frontend system with Server Side Rendering –
- Familiarity with modern front-end build pipelines and tools
- Understands app development cycle
-Flexibility and deadline driven
Regards
Team Merito
-Creating Rest based Backend for both Web & Mobile Apps
-Standard Code Quality
-Can work on both SQL and NoSQL DB
-Familiar with GraphQL
Required Candidate profile
-Experience creating backend using Node.JS-Hands on experience with JavaScript Development on both client and server-side
-Experience with modern frameworks and design pattern

WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
- Love for coding: A fanatic about writing beautiful and scalable code.
- Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
- Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
- Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
- Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
KEY QUALIFICATIONS
- BE/BTech in Computer Science or related field.
- Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.
KEY SKILLS
- Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.
- Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
- Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.
- Familiar with web security, SEO, accessibility and internationalization.


ReactJS and/or React-Native and Redux.
Experience working with NextJS.
Deep understanding of RESTful technologies, microservices, and API integration
Strong understanding of HTML and CSS.
Systemic exposure to VCSl (GIT), Issue tracking (JIRA), Knowledge based
(Confluence)
Exposure to AWS and DevOps culture
Experience with Writing unit tests using JEST
Exposure to Axios, Lodash and other common front-end development tools such as
Babel, Webpack, NPM, etc.
Ability to continuously structure and organize the code base, anticipate
technical-debt, and do peer code reviews.
Good to have: Domain knowledge in the BFSI tech stack.


