As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Kubernetes
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What does a successful Senior DevOps Engineer do at Fiserv?
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Our client is a Currency Exchange in India. Built with user experience and security in mind, Our Client provides instant fiat to crypto conversions with zero fees, so that users can have access to a diverse suite of financial products and services that are backed by industry-leading security processes and insurance protection. Our Client aims to be the global gateway to cryptocurrencies. Its proprietary liquidity aggregation model provides its users with access to liquidity from leading global crypto exchanges. Our Client is recognized and awarded for its contribution to the Indian emerging tech space.
Why Our Client?
Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. You help our team do more.
As a Front End Developer - Angular, you do all of the above and more. You make a difference.
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- Delivering a complete front end application
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• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
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We are a Research and Development firm focusing on building DeFi products revolving around Decentralized Liquidity Provision and active LP management.
We are a high-output research team of 5 from a variety of backgrounds, spanning from Machine Learning and System Engineering, all the way to fintech and business.
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We are building an Ethereum-based Protocol for structured yield and synths. The protocol leverages permissionless-ness and transparency of DeFi to create predictable yield and increase capital efficiency of capital deployed over various products in the DeFi ecosystem.
Our first product focuses on liquidity management on Uniswap V3.
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Job description
Job Brief -
We are looking for a talented and competitive Global Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales representative will play a fundamental role in achieving our ambitious customer acquisition. You must be comfortable handling inbound/outbound calls, handling Marketing activities to reach out to prospects on communication & Digital platforms, working with channel partners, generating interest, qualifying prospects, closing the deals.
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Research new prospects and generate interest through e-mailers and cold calling
Follow up with prospects for feedback on the sales process
Team up with channel partners to build a pipeline of exciting deals
Update CRM software on existing prospects and customers contacts
Route qualified opportunities to the appropriate sales executives for further action
Market research for identifying prospects.
Generating account-level contact information
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Inside Sales via remote selling (online/phone)
Closely working with field sales team for closures
Managing engagement with leads remotely (online/phone)
Support marketing team during branding and lead generation events.
Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales
Experience in SaaS/HR Tech Vertical is a plus
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- Must maintain and exhibit the highest standards of ethical conduct
- Proven ability to generate a pipeline for the sales team in B2B sales
- Have worked in Software / IT companies
- Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
- High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy
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Self-Starter, resourceful, confident, well-organized, highly dependable, efficient and
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**** Max 15 to 30 Days Notice period*****
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JavaJavascriptWe are on a quest to find a Senior Software Developer - Scala with several years of experience who will help us in extending and maintaining our platform
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About Springer Nature India Pvt. Ltd:
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
Visit: http://group.springernature.com">group.springernature.com and follow @SpringerNature
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- Springer Nature is one of the world's largest publishing company. Nobel laureates publish their research at Springer.
- We are truly a digital organization and Springer Nature Pune is at the helm of this digitization.
- We not only believe but preach providing good work life balance to our employees.
- We are investing in building our products using machine learning and NLP.
- We work in latest technologies like AWS and Scala.
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Job Type: Permanent
Job Location: Magarpatta City, Pune - India (Work from home until further notice)
Years of Experience 6 to 10 years
What we are looking for
Educational Qualification:
B.Sc., BCA, BCS, B.E., B.Tech, M.Tech, MCA and M.Sc.
Skill Matrix:
Primary Language Skills: Java 8, Scala
Framework: Play Framework
Messaging: Rabbit MQ
Ideologies: TDD / ATDD, Pair Programming
Database: SQL and NoSQL
Challenges
- You will help us continuously improving our platform
- Together we will create best in class services that support the needs of our customers
- Taking part of team ceremonies like grooming, planning and retrospective
- Develop new features
- Improve code quality by doing pair programming or code reviews
- Continuously improve and monitor our product
Key Responsibilities
- Own and consistently deliver high quality end-to-end product features keeping in view technical & business expectations
- Add meaty features to the product which will deliver substantial business value
- Pioneer clean coding and continuous code refactoring
- Understands and appreciates existing design and architecture of the product
- Understands pros and cons of various technology options available
- Takes technical ownership of some of sub-systems of the product
- Makes changes in the product designs to achieve required business value / mileage
- Identify and addresses technical debts
- Understands technical vision and road-map of the product and expectations
- Understands purview of key pieces of deliverables and own few of these pieces
Day at work
- Pioneer proof of concepts of new technologies keeping in view product road-map and business priorities
- Self-study and share his / her learning within the team and across teams
- Provide required help to other team-members
- Pioneer in various team events and work towards objectives of these events
- Make meaningful suggestions to make ceremonies more effective
About You
- You have several years of experience with Software Development
- You have worked successfully with product teams in the past and ideally have some experience with mentoring junior developers
- You like working in a collaborative environment where there is collective ownership of the code
- You work in a Continuous Integration and always strive for Continuous Delivery
- You like to share and enable others to increase your whole team's performance
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon