Senior Tech Recruiter

Are you looking to join a fast growing cloud telephony company where you could use your experience and leverage on the growth? Then, please read on.

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.

 

Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.

 

As a Senior Manager HR Operations, you would be responsible for leading the HR operations team, formulating strategies and leading the execution to deliver a growth-driven team.

 

You would be responsible for delivering a team and culture which can drive the subsequent 10X growth.

 

• Being accountable for boosting performance management, growth mindset, and keeping happiness in culture intact.
• Creating a strategic onboarding & performance evaluation keeping human resources excited about the workplace and their growth and achievements.
• Creating a performance-driven culture by creating a robust performance awarding structure and policies.
• Observing and initiating ideas to create a happier & efficient workplace. Developing policies to keep organizational sanity.
• Ensuring grievance handling, company policies & compliance with labor laws and other binding provisions.
• Working with other department leaders and CXOs to design and improvise on structures, policies, and growth plans.
• Monitoring and presenting HR metrics and review the departmental budgets.

• Masters degree in Human resource management.
• At least seven years of experience in human resource management.
• Previous work experience as a senior manager or similar position.
• Understanding of labor regulations or similar laws applicable.
• Excellent mentoring, coaching, and people management skills.
• Ability to work, manage, and meet competing deadlines in a fast-paced, high volume environment and on the deadline; aptitude for problem-solving and decision making needed

Because you belong at Twilio.

 

The Who, What, Why and Where

 

Twilio is growing rapidly and seeking a Staff Software Engineer to lead the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day. 

 

Who?

As a Staff, Software Engineer (L4 - Tech Lead) in the Account Security team, you will lead the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day. Not only will you be responsible for tackling some of the most complex and exciting technical problems in the industry, you will also be sharing your technical expertise with other engineers and leading them through an accelerated learning process. 

 

You are intrigued by the intersection of the cloud, telecommunications and security spaces, how to harness the power of SMS and voice to enable millions of consumers to securely sign up and sign in every day using the services from the global brands they trust. You enjoy the challenge of owning a mission critical service and engineering it to work reliably in any circumstance.

 

You are also passionate about collaborating with multiple R&D and product teams, crafting together microservices and APIs that developers around the world will demonstrate to deliver new applications. You have strong communication skills, and a belief that team output is more important than individual output. 

 

Minimum Qualifications

 

• 7+ years of experience with at least two programming languages such as Java, Scala, Python, Ruby, JavaScript or Go.
• 5+ years of experience working with modern agile product development teams  of engineers, product managers and designers.
• 5+ years of Experience with SQL/NoSQL technology such as PostgreSQL, MySQL, DynamoDB understanding common use cases and performance pitfalls
• 2+ years of Experience dealing with event-driven architectures and message brokers such as RabbitMQ, KAFKA, ActiveMQ, etc and an in depth understanding of their use cases and pitfalls
• Versed in concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment.
• Experienced in implementing prototypes and in practices and concepts such as MVP, A/B testing and feature toggles for rolling-out features to production.
• Strong communication skills: able to communicate effectively with technical and non technical partners 
• Bachelor’s degree in computer science or equivalent professional experience. 
• Passion for new technologies and proven capability in analysis and problem-solving.
• Strong troubleshooting and monitoring skills with practical experience in modern tools such as Kibana, Datadog, PagerDuty or related.
  
  

Preferred Qualification

 

• Experience with https://stackshare.io/twilio/verify-telephony">our stack 
• Track record as a full-stack engineer
• Experience with AWS related technologies
• Background in telecommunications domain
• Background in security domain
  
  

What?

• BE AN OWNER: Take full end-to-end ownership of your services, from designing to operations and monitoring in production.
• EMPOWER OTHERS: Provide a safe work environment that embraces failure as a way of learning and inspires our engineers to be inventive and motivated. 
• NO SHENANIGANS: You always act in an honest, direct and transparent way and uphold our values.
• WEAR THE CUSTOMER’S SHOES: Besides technical excellence, always keep in mind what is the business problem we are trying to solve for our customers and how our decisions impact them. 
• WRITE IT DOWN: Evaluate opportunities, risk and technical strategies and provide key findings to internal partners.
• RUTHLESSLY PRIORITIZE: Work in a fast paced environment. It is key for you to understand, document and define risks that drive and enhance the organization's ability to prioritize while advising the business of these priorities.
• BE BOLD: Drive architecture and building systems for multiple orders of magnitude of growth. Every big idea starts small: open up the boundaries and keep raising the bar as  solving small problems can bring big results. Never settle and keep pushing yourself and the teams forward.
• BE INCLUSIVE: Coach, mentor and inspire engineering teams by building and ensuring a safe and inclusive environment where all voices can be heard.
• DRAW THE OWL: Influence teams to continuously be improving while supporting progressive ways to solve problems; adopt new technologies and strategies where applicable.
• DON’T SETTLE: Always look for the next opportunity for Twilio to improve our quality, reliability and security to continuously earn our customers trust.  

Why?

Our developers build the leading Twilio Verify service used by millions of customers around the world. Every day we push the boundaries of web-scale service delivery, operating with utmost reliability the API services that secure the online presence of the biggest brands. We are passionate about crafting simple APIs that developers will love.

 

By joining us you will have the opportunity to work on the next generation of Twilio multi factor authentication and identity verification services with a team of forward-thinking and supportive professionals who will care about helping you on a successful career path. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

 

Where?

 

This position will be located in our office in Bangalore, India. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

 

About Us

 

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio