11+ Online Reputation Manangement Jobs in Pune | Online Reputation Manangement Job openings in Pune

About the Company

We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.

Roles and Responsibilities

1. Online Catalog Management

• Ensure product catalog hygiene across all e-commerce platforms
• Update product listings, descriptions, pricing, and availability
• Conduct regular audits to identify and resolve listing issues or inconsistencies

2. E-Commerce Platform Operations

• Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
• Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
• Resolve technical and operational issues in a timely manner

3. Sales and Performance Optimization

• Drive sales growth through data-backed strategies and promotions
• Plan and execute initiatives to improve product visibility and conversion
• Identify and onboard new e-commerce platforms to expand digital reach
• Analyse sales trends and optimize listings for performance

4. Customer Coordination

• Handle customer queries, complaints, and feedback across platforms
• Work closely with customer support teams to enhance the buying experience
• Implement strategies to improve customer satisfaction and online ratings

5. Logistics and Order Fulfilment

• Coordinate with production, warehousing, and logistics teams
• Track and resolve issues related to delays, returns, and cancellations
• Monitor inventory levels to avoid stock-outs or overstocking

6. Online Reputation Management

• Monitor brand reviews and ratings across e-commerce platforms
• Respond to customer feedback professionally and promptly
• Collaborate with marketing teams to maintain a positive brand image

7. Data Analysis and Reporting

• Analyse sales and platform performance using Excel and related tools
• Prepare weekly and monthly performance reports
• Share actionable insights to optimize campaigns and product placement

8. Cross-Functional Collaboration

• Work closely with marketing, production, warehouse, and logistics teams
• Coordinate with digital media teams on platform-specific promotions
• Stay updated on e-commerce trends and best practices

Desired Candidate Profile

Experience:

• Minimum 1 years of experience in e-commerce operations
• FMCG or D2C background preferred

Platform Expertise:

• Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms

Education:

• Bachelor’s degree (BBA, BMS, or equivalent preferred)

Role & Responsibilities

The User Researcher is responsible for generating deep, psychology-backed insights into user behavior, motivations, and decision-making within fintech and digital financial products. The role focuses on applying behavioral science, cognitive psychology, and quantitative/qualitative research methods to uncover latent user needs and translate them into actionable inputs for design, product, and business strategy. The role ensures user-centric, evidence-based decision-making across the organization.

A - Minimum required Accountabilities for this role-

• Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
• Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
• Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
• Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
• Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
• Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.

B - Additional Accountabilities pertaining to the role-

• Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
• Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
• Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
• Contribute to the development of internal research standards, methodologies, and best practices.

Ideal Candidate

• Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
• Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
• Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
• Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
• Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
• Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
• Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
• Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
• Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
• Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
• Candidates from institutes with strong behavioral research exposure are preferred
• Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
• Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
• Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
• Preferred (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Job Title : Ab Initio Developer

Location : Pune

Experience : 5+ Years

Notice Period : Immediate Joiners Only

Job Summary :

We are looking for an experienced Ab Initio Developer to join our team in Pune.

The ideal candidate should have strong hands-on experience in Ab Initio development, data integration, and Unix scripting, with a solid understanding of SDLC and data warehousing concepts.

Mandatory Skills :

Ab Initio (GDE, EME, graphs, parameters), SQL/Teradata, Data Warehousing, Unix Shell Scripting, Data Integration, DB Load/Unload Utilities.

Key Responsibilities :

• Design and develop Ab Initio graphs/plans/sandboxes/projects using GDE and EME.
• Manage and configure standard environment parameters and multifile systems.
• Perform complex data integration from multiple source and target systems with business rule transformations.
• Utilize DB Load/Unload Utilities effectively for optimized performance.
• Implement generic graphs, ensure proper use of parallelism, and maintain project parameters.
• Work in a data warehouse environment involving SDLC, ETL processes, and data analysis.
• Write and maintain Unix Shell Scripts and use utilities like sed, awk, etc.
• Optimize and troubleshoot performance issues in Ab Initio jobs.

Mandatory Skills :

• Strong expertise in Ab Initio (GDE, EME, graphs, parallelism, DB utilities, multifile systems).
• Experience with SQL and databases like SQL Server or Teradata.
• Proficiency in Unix Shell Scripting and Unix utilities.
• Data integration and ETL from varied source/target systems.

Good to Have :

• Experience in Ab Initio and AWS integration.
• Knowledge of Message Queues and Continuous Graphs.
• Exposure to Metadata Hub.
• Familiarity with Big Data tools such as Hive, Impala.
• Understanding of job scheduling tools.

About VTT Mobility

VTT Mobility Pvt Ltd has been a leading organisation in managing large-scale mobility operations and Employee Transportation Solutions for prestigious Fortune 500 companies across major cities of India. Our unwavering commitment to excellence has established us as a trusted and reliable partner in the industry. At VTT Mobility, we take immense pride in serving End-to-End customers across major cities, catering to a large number of users everyday. Our proprietary Technology platform sets us apart as a comprehensive provider of mobility services. We have a proven track record of helping companies achieve their sustainability goals. For more information, visit https://vttmobility.com/

Role - Enterprise Business Development Manager

Positions Open for - Bangalore, Mumbai, Hyderabad, Chennai, Gurgaon & Pune

Office Timings : 9.30am to 6.30pm IST

Work Type : All locations - Work from Respective Sales Office & On-field

What’s in it for you?

As an Enterprise Business Development Manager, you will be responsible for leading business development and sales in your assigned territories.. The incumbent will be hands-on and manage end-to-end sales, including discovery, account mapping, SoW development, PoC, handling objections, pricing and contract negotiations. You are expected to have experience handling large-ticket enterprise sales, Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate. Preferred personality traits include such as attention to detail, Solution Selling, the ability to work with Integrity, Discipline, purpose, achievement by design, an understanding of value-based pricing, and strong business acumen .

Develop and Execute Enterprise Sales:

●     Create, Own, implement and Achieve a comprehensive enterprise sales and Revenue acquisition from Enterprise & B2B clients approach, mainly targeting IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Understand the hierarchy, decision making process, current challenges within the organisation and our best solutions suitable for the organisation.

●     Execute initiatives that encourage target accounts to interact with VTT and transition their engagement into meaningful conversations that lead to customer conversion.

Client Acquisition (Hunting):

●     Drive & Own the full sales cycle from prospecting to closing deals.

●     Cultivate relationships with key decision-makers, influencers, leadership and CXO’s .

●     Collaborate and Coordinate with internal/external stakeholders, legal, and Operations teams to ensure timely responses and achieve deal closures.

Market Analysis and Competitor Research:

●     Map accounts, their current contracts and requirements within your geography.

●     Stay informed about order loss, market trends, industry developments, and competitor performances.

●     Utilize market insights to refine sales strategies and positioning amongst target accounts..

●     Do Homework or Due-diligence before each client interaction to put our best foot forward.

●     Provide input on product positioning based on client feedback and market demand.

Processes:

●     Build a Solution Sales Approach

●     Prepare, Update, Submit and maintain reports as per agreed timelines and formats.

●     Provide regular reports to leadership on sales performance, opportunities, and challenges.

Contract Negotiation:

●     Negotiate pricing, terms, and conditions with clients to ensure mutually beneficial agreements.

●     Collaborate with internal & external stakeholders to finalize contracts.

Reporting :

●     Prompt sharing of Order Loss in assigned geography

●     Seeking Support to Achieve Results

●     Exhibit Diligence, Discipline, Punctuality and Integrity in Daily, Weekly & Monthly Reporting.

Qualifications:

●     Bachelor's degree; MBA is a plus.

Experience:

●     Previous experience in generating and closing large ticket-size deals preferably INR 25 Lakhs and above.

●     Minimum of 4+ years of experience in enterprise sales preferably in IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Candidates with prior 4+ years of experience in enterprise sales of Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate and related big ticket sales would be preferred.

Position: Java Automation Engineer

Location: Chennai/Bangalore/Hyderabad/Pune

Type: Hybrid (3 days office and 2 days home)

Mode of Hire: Fulltime

Notice: Immediate to 15 Days

Job Description:

Must Have:

• 7+ years of experience in Automation Testing
• 5+ years' experience in Selenium, Cucumber, TestNG
• 3+ years hands-on in Core Java
• 3+ years' API Automation Testing
• 3+ years' experience writing complex SQL queries.
• Extensive experience in testing Webservices both SOAP and REST
• Individual should be open to learn new technology as needed and should work independently.

Good to Have:

• Experience working with Unix systems.
• Good understanding of Agile process & Jira tool
• Good working understanding of Kubernetes/Docker
• Telecom/Cable Domain background and testing experience on IVR would be beneficial.
• Katalon platform experience
• Telecom domain, Telecom networks

Python Automation Engineer -

JD : 

• Engage with development teams to improve the quality of the application.
• Provide in-depth technical mentoring across the test automation team.
• Provide highly innovative solutions to automatically qualify the application.
• Routinely exercise independent judgment in test automation methods, techniques and criteria for achieving objectives.

Experience/Exposure:

• Mid-level programming skills in Python
• Experience with UI driven test automation framework such as selenium, Playwright
• Experience with CI/CD tool
• Ability to troubleshoot complex software / hardware configuration problems
• Strong analytical & problem solving, documentation, and communication skills
• Passion for product quality and eagerness to learn new technologies.
• Ability to function effectively in a fast-paced environment and manage continuously changing business needs. Excellent time management skills require

We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen that the best of the associates can even become a manager even before completing a year. 

The entire development journey will have two phases: 

5 day SGDP (Sales Grooming & Development Program) 

4 weeks OJT (On the Job Training) 

1) SGDP (Sales Grooming & Development Program) 

To begin with , you will be enrolled for a 5 days Sales Grooming & Development Program. The SGDP would be virtual (Work from Home) and will include theoretical aspects of BYJU’S sales process. 

• You will get well-versed with the organization, our products, and how to interact with customers. ● You will be involved in various activities during this phase & you will be rigorously evaluated at different intervals. 
• During this period, you will gain knowledge, a platform to practice your sales skill as well as feedback to enhance your capabilities from our team of experienced facilitators. 
• These 5 days are purely invested in your learning and there would be no remuneration provided during this period. 

The enrolled candidates who satisfactorily complete the SGDP phase will be given an opportunity to move to the next phase which is i.e On Job Training(OJT). 

OJT involves a 4 weeks training program which will be in Bangalore/Delhi location and on successful completion of this training program,applicants will be given an opportunity to join us as a Business Development Associate with BYJUs. 

2) OJT (On the Job Training) 

• The OJT Phase will start for the candidates who have successfully cleared the SGDP. 
• Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase. 
• Following the completion of the OJT, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S. 

Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management). 

The entire role will be for 6 days a week(Monday would be an off). The assessment parameters will include performance metrics, process adherence, behavioural aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Inside Sales at 8 LPA(5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA 

Allowance (ATP during OJT): INR 1250 / Week + INR 1250 Travel Allowance Once in Tenure 

STIPEND (ATP during OJT): Additional Stipend of 18000 for target completion of 3 valid sales and 6 valid conduction 

CTC (BDA - post qualification after training): INR 8,00,000 (5 Lakh fixed pay + 3 lakh performance pay) for Inside Sales

You might be feeling that working at Byju's has so many benefits. But, frankly, there is nothing called free lunch. You will have to be extremely committed to your effort and be target oriented in every aspect. An applicant trainee works for a 6 days work week in the first two weeks of SGDP and 6 day work week in OJT tenure. The day starts at 9:30 am and ends at 9 in the evening; apart from it few assignments need to be completed on a daily basis during the SGDP Phase and his main work throughout the day is to find potential customers by connecting with all the customers of the region who download our app. On average, you will be expected to connect to 120-140 customers and schedule one on one meetings with potential ones. We measure everything from your input effort, quality, and output. In a nutshell, you work with strict targets - call customers - book counselling sessions - visit them in person - sell the courses we have - take-home truck loads of money in the form of incentives and salary.

The  will be responsible for :

• Designing and development of Responsive Web Application
• Strong Knowledge of HTML5, CSS & Java Script
• Strong Understanding of concept of DOM (Document Object Model)
• Understanding of how browsers (Chrome, Mozilla) work behind the scene
•  Knowledge of React JS, CSS Flexbox (Preferred or Optional )

We are looking for a Senior Database Developer to provide a senior-level contribution to design, develop and implement critical business enterprise applications for marketing systems 

1. Play a lead role in developing, deploying and managing our databases (Oracle, My SQL and Mongo) on Public Clouds.
2. Design and develop PL/SQL processes to perform complex ETL processes. 
3. Develop UNIX and Perl scripts for data auditing and automation. 
4. Responsible for database builds and change requests.
5. Holistically define the overall reference architecture and manage its overall implementation in the production systems.
6. Identify architecture gaps that can improve availability, performance and security for both productions systems and database systems and works towards resolving those issues.
7. Work closely with Engineering, Architecture, Business and Operations teams to provide necessary and continuous feedback.

1. Automate all the manual steps for the database platform.
2. Deliver solutions for access management, availability, security, replication and patching.
3. Troubleshoot application database performance issues.
4. Participate in daily huddles (30 min.) to collaborate with onshore and offshore teams.

Qualifications: 

1. 5+ years of experience in database development.
2. Bachelor’s degree in Computer Science, Computer Engineering, Math, or similar.
3. Experience using ETL tools (Talend or Ab Initio a plus).
4. Experience with relational database programming, processing and tuning (Oracle, PL/SQL, My SQL, MS SQL Server, SQL, TSQL).
5. Familiarity with BI tools (Cognos, Tableau, etc.).
6. Experience with Cloud technology (AWS, etc.).
7. Agile or Waterfall methodology experience preferred.
8. Experience with API integration.
9. Advanced software development and scripting skills for use in automation and interfacing with databases.
10. Knowledge of software development lifecycles and methodologies.
11. Knowledge of developing procedures, packages and functions in a DW environment.
12. Knowledge of UNIX, Linux and Service Oriented Architecture (SOA).
13. Ability to multi-task, to work under pressure, and think analytically.
14. Ability to work with minimal supervision and meet deadlines.
15. Ability to write technical specifications and documents.
16. Ability to communicate effectively with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner.
17. Knowledge of CDP, CRM, MDM and Business Intelligence is a plus.
18. Flexible work hours.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.