Dynamics 365 Developer

Position Type: In-office

Location: Okhla, New Delhi

Pay Scale: 4 LPA plus incentives

YMGrad is your gateway to study abroad. We are building a new-age social network with over 300,000 registered students who are going for their education overseas. The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

1. Connect with students who sign up with us for education loans.

2. Create the file with the required documents for interested candidates.

3. Get the cases approved from various banking partners and subsequently disbursed.

• A sales bonus will be offered on top of the salary for each disbursement.

Qualifications

• 0-5 years' quota carrying sales experience
• Experience and working knowledge of CRM systems
• Demonstrable track record of over-achieving quota
• Strong written and verbal communication skills

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Requirements

* Minimum 1-2 years experience in Tele calling & Lead generation in real estate

* Females only need apply

* Able to initiate friendly cold calls with potential clients

* Interact with new clients efficiently and with ease through tele-calls

* Aggressive about working in sales profile with assured incentive on arranging client meetings

* Efficient in understanding the Client requirements and entering the info in CRM

* Regular follow up with customers to maintain a healthy client relationship 

* Be ready to do field visit with client to close a deal

Desired Profile:

* You should be a Female with Good communication, persuasive with excellent speaking skills - Hindi & English

* Dynamic, aggressive, result oriented and self-starter

* Not hesitant to start cold conversations with new people

Job brief

• We are looking for a qualified Front-end developer to join our team.
• You will be responsible for building the ‘client-side’ of our web applications.
• You should be able to translate our company and customer needs into functional and appealing interactive applications.
• If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you.
• We expect you to be a person, who is curious about new digital technologies and aspires to combine usability with visual design.

Responsibilities

• Use markup languages like HTML to create user-friendly web pages
• Maintain and improve website
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Create quality mockups and prototypes
• Help back-end developers with coding and troubleshooting
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

Requirements

• Understanding of key design principles.
• Experience in HTML, CSS, JavaScript, and JS Frameworks like Angular, Backbone and React.
• Understanding of server-side CSS.
• Knowledge in responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.

• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills