2 Online Reputation Manangement Jobs in Bangalore (Bengaluru) | Online Reputation Manangement Job openings in Bangalore (Bengaluru)

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

 

As a ORM Specialist, you will be responsible for online content, tracking and analysis of reputation factors and successful management of brand’s reputation.

What you will do:

• Facilitating problem resolution along with other questions
• Consistently creating an exceptional consumer experience with each contact via inbound / outbound post/ tweet/ email
• Ensuring that all written communication is carried out as per the set procedures
• Working towards enhancing and building the organization’s reputation by constantly measuring the effectiveness of your strategies
• Establishing policies and procedures, systems and standards that will avoid any negative impacts on the organization

 

Desired Candidate Profile

What you need to have:

• A degree in digital marketing, social media marketing/branding is recommended
• Bachelors or Masters in Business Management or Mass Communication would be preferred
• Working knowledge/familiarity with social listening tools
• Minimum 2 years of Escalation handling experience on the Social Media Platform
• Experience in Customer Centric approach
• Excellent written communication skills
• Able to work under pressure
• Experience in FinTech industry would be an added advantage    

 

About the role: This is THE most exciting emerging vertical in our company and has massive potential for scaling across geographies. In this vertical, we are bringing about ubiquitous digital penetration of the experiential layer segment and equipping them with tech solutions for real time inventory, rate update and multi-channel distribution. In addition, we are also building out the world’s first branded network of experiential stays. The individual will be responsible for complete P&L management of select set of exclusive properties that will be assigned to him/her. The aim would be to ensure that the targets are not just achieved, rather outperformed. (S)he must be comfortable with data and numbers. 90% of the decisions are taken based on data. We are looking for a highly energetic Account manager who is capable of completely owning the relationship between the company and our host partners as well as achieving the revenue / occupancy / customer experience targets for each property (through a combination of OTA optimization, reputation management, dynamic pricing, offline liaisons and more) Key responsibilities: • Manage the P&L to deliver to the budget; monitor and manage all key metrics for the accounts • Ideate sales promotions with marketing teams, manage website pricing via benchmarking • Maintain excellent relationship with host partners for the company and manage all communication with the host. • Ensure the revenue, occupancy and customer experience target is hit for each property through OTA optimization, dynamic pricing, offer management, reputation management, offline liaisons etc. • Negotiating re-contracting of each existing property and drive host tech adoption Requirements: • Proven experience as an Account Manager in any E-Commerce / Travel & Hospitality company. • Proficiency in English; knowledge of additional languages is an advantage. • Exemplary sales and negotiation skills while having a customer-first approach. • Ability to present, persuade and communicate effectively – oral and written. • Demonstrable ability to handle crises. • Deep knowledge of OTA extranets, thorough understanding of functioning of channel managers and online travel industry will be given significant weightage