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1. Bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
2. Ability to search, extract, transform and load data from various databases, cleanse and refine data until it is fit-for-purpose
3. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
4. Prioritization of issues to meet deadlines while ensuring high-quality delivery
5. Ability to pull data and to perform ad hoc reporting and analysis as needed
6. Ability to adapt quickly to new and changing technical environments as well as strong analytical and problem-solving abilities
7. Strong interpersonal and presentation skills
SKILLS:
1. Advanced skills in designing reporting interfaces and interactive dashboards in Google Sheets and Excel
2. Experience working with senior decision-makers
3. Strong advanced SQL/MySQL and Python skills with the ability to fetch data from the Data Warehouse as per the stakeholder's requirement
4. Good Knowledge and experience in Excel VBA and advanced excel
5. Good Experience in building Tableau analytical Dashboards as per the stake holder's reporting requirements
6. Strong communication/interpersonal skills
PERSONA:
1. Experience in working on adhoc requirements
2. Ability to toggle around with shifting priorities
3. Experience in working for Fintech or E-commerce industry is preferable
4. Engineering 2+ years of experience as a Business Analyst for the finance processes
Job Title: Coordinator, Customer Care Center – Service
Location: Malad,Mumbai
Status: Active
Salary Range: INR 4,80,000 – 7,50,000 per annum
Experience Required: 1 – 12 years
Job Functions and Responsibilities
- Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
- Follow up with customers when payment commitments are not met.
- Log all borrower contacts into the loan servicing system.
- Offer long-term resolutions to customers to resolve delinquency issues.
- Efficiently use an autodialing system to maximize productivity and increase contact ratios.
- Achieve the prescribed number of customer contacts during each workday.
- Understand customer relations functions and available services.
- Perform other duties as assigned by the department manager.
Education / Experience
- Strong customer service skills are essential.
- Fluency in English is required.
- Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
- Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.
Work Schedule / Requirements
- Must be willing to work in US shifts.
- Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
- Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
- Must have a stable internet connection (minimum 50 Mbps) for remote work.
- Candidates must reside in Mumbai (base location) while working from home.
- Currently following a hybrid model — employees will be scheduled to work both from office and home.
- Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
- Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
- Transportation provided for late shifts.
Must-Haves
- Excellent communication skills.
- Minimum 1 year of call center experience (voice support).
- Willingness to work in rotational shifts.
- Flexibility to adapt to business and schedule changes.
Interview Process
- Screening Call
- Two Virtual Rounds (Technical / Process-related)
Minimum 7-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)
· Good knowledge of the JVM with an understanding of performance and memory optimization.
· Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
· Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.
· Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
· Expert level understanding of Object Oriented Concepts and Data Structures
· Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
We're looking for a growth-oriented leader to own and lead the Digital Marketing function at Impact
Guru. You are the ideal candidate if you are comfortable with continuous experimenting and learning
and are obsessed with data. You're not afraid to try new methodology and can deliver useful insights
by effectively and quickly adapting to data.
Reports to: VP - Markeing
Responsibilities:
● Own end-to-end execution, measurement, reporting, and optimization of campaigns
across channels with goals to increase New users Acquisition, Scale GMV across the
campaign, and deliver platform GMV & ROAS
● Managing two verticals of Impact Guru business, one is online donation(E-commerce) &
Lead Generation(Seekers).
● Lead a team of performance marketers & Data Analyst
● Partner with internal teams to optimize campaign performance (targeting, optimization,
creative direction, etc.)
● On a day-to-day basis, you will be expected to optimize campaigns based on data
breakdowns and insights.
● Understand ways to scale campaigns across platforms in an optimal manner.
● Perform interest research in Facebook using audience insights and ads manager.
● Create a digital media plan based on requirements across multiple platforms
● Understand how content works across different social media platforms
● Create insightful reports based on data from performance marketing campaigns
● Tag with your copy and art partners to achieve a digital-first creative output on
campaigns.
● Work on Launching & Optimising other marketing channels like Taboola, Criteo,
Outbrain, Adroll etc.
● Work on retentiton marketing through Mo engage or internal communication.
● Coordination with SEO Team for Organic ranking updates & suggestions
● Assist Social media team in scaling the organic GMV from social pages, also assist them
in increasing the followers on each social media pages
● Work on launching influencer marketing campaigns & influencer network for the brand.
Skills Required:
- 3-4 years of industry experience (agency or editorial) is a plus.
- Bachelor’s degree in Engineering, Media Communications, Business Administration,
Journalism, English, or related Fields from Tier 1/Tier 2 colleges.
- In-depth knowledge of Google Adwords, Facebook Ads & Google Analytics.
- Excellent problem solving & analytical skills.
- Strong quantitative skills with a knack for translating numbers into actionable insights and
creatives.
- Ability to multitask in a fast-paced work environment.
- Punctual and dedicated to meeting goals & deadlines.
- Able to effectively work independently, and as part of a team.
Min. 3-4 year experience is required in this role.
Solid understanding of Spring and Spring Boot Framework
Experience with NoSQL DB, preferable MongoDB
Experience working with Agile Methodology and BDD Framework
Experience with Microservices Architecture
- Must have good hands-on experience on WordPress
- Should able to edit WordPress plugins
- Well versed with HTML, CSS, Java script, PHP
- experience in phpMyAdmin, MySQL, MariaDB
- SSO, oauth2 website integration will be added advantage
- Good communication skills, should able to demonstrate website features
- Good work ethics, professionalism, team player
Product Manager
Purpose of the role
A Product manager at CarWale would be responsible to deliver world-class products that solve real-world problems around car buying, by working in an agile framework of iterative development and collaboration.
They have to deliver great business value through user research , intelligent prioritization , and working with Stakeholders throughout the product lifecycle to ensure a great return on investment.
Role description
Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.
Key responsibilities:
- Lead a development team to implement product changes while working collaboratively with multiple stake holders like Design, Sales, Operations & Management.
- Analyze data to derive product & business insights and use them to strategize changes. Iteratively improve on the product by running tests
- Be responsible for prioritization of features based on assessment of business impact & effort.
- Report findings & periodic reviews with Management.
The ideal candidate would have the following qualities
.
- Understanding and experience of Digital Product Development Life Cycle
- Excellent business analysis & problem-solving skills
- Result-driven, goal-oriented work ethic
- Customer empathy, ability to think from user’s point of view
- Excellent written and verbal communication, including technical writing skills
- Understanding of technology and exposure to software coding
- Experience in Business Requirement Specification documentation/product backlog (Epics, User stories)
- Experience of working in an Agile environment is preferred
- Understanding of user experiences (UI/UX)
- Product development experience including experience in digital product building/tech delivery is preferred
About the Company
CarWale is India's largest auto media company. CarWale has always striven to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars.
Our mission is to bring joy and delight into car buying and ownership. To achieve this goal, we aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with.
Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media space.



