Manager - Retail Search (Performance Marketing)

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Key Responsibilities:

• Develop detailed financial models including 3-statement, DCF, LBO, and scenario/sensitivity analysis

• Draft valuation reports aligned with SEBI, RBI, IBC, and Companies Act guidelines

• Create compelling pitch decks, teasers, and investment memorandums

• Conduct industry-specific research and apply appropriate valuation methodologies

• Ensure precision, compliance, and high-quality output in all deliverables

• Collaborate with internal teams and clients during the afternoon shift

Candidate Requirements :

Experience: 1–2 years in financial modelling and valuation

• Education: MBA (Finance),

Semi-qualified CA or CFA • Skills:

Advanced Excel & Google Sheets (Pivot Tables, Power Query, Index-Match, etc.)

o PowerPoint proficiency for investor presentations

o Strong understanding of accounting, finance, and valuation techniques

o Excellent English communication (written & verbal)

o Discipline to work independently in a remote setup with a fixed 2 PM–11 PM schedule

Working Days

6 working days

Working Timings

2-11pm

About the Role:

We are seeking a talented and passionate DevOps Engineer to join our dynamic team. You will be responsible for designing, implementing, and managing scalable and secure infrastructure across multiple cloud platforms. The ideal candidate will have a deep understanding of DevOps best practices and a proven track record in automating and optimizing complex workflows.

Key Responsibilities:

Cloud Management:

• Design, implement, and manage cloud infrastructure on AWS, Azure, and GCP.
• Ensure high availability, scalability, and security of cloud resources.

Containerization & Orchestration:

• Develop and manage containerized applications using Docker.
• Deploy, scale, and manage Kubernetes clusters.

CI/CD Pipelines:

• Build and maintain robust CI/CD pipelines to automate the software delivery process.
• Implement monitoring and alerting to ensure pipeline efficiency.

Version Control & Collaboration:

• Manage code repositories and workflows using Git.
• Collaborate with development teams to optimize branching strategies and code reviews.

Automation & Scripting:

• Automate infrastructure provisioning and configuration using tools like Terraform, Ansible, or similar.
• Write scripts to optimize and maintain workflows.

Monitoring & Logging:

• Implement and maintain monitoring solutions to ensure system health and performance.
• Analyze logs and metrics to troubleshoot and resolve issues.

Required Skills & Qualifications:

• 3-5 years of experience with AWS, Azure, and Google Cloud Platform (GCP).
• Proficiency in containerization tools like Docker and orchestration tools like Kubernetes.
• Hands-on experience building and managing CI/CD pipelines.
• Proficient in using Git for version control.
• Experience with scripting languages such as Bash, Python, or PowerShell.
• Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
• Solid understanding of networking, security, and system administration.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.

Preferred Qualifications:

• Certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer, or Google Professional DevOps Engineer.
• Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
• Familiarity with serverless architectures and microservices.

• Understand target audience persona
• Ability to convert requirements into a learning game outline, plot, game mechanics and storyline.
• Develop dynamic characters and grahics
• Create the rules of the game
• Conduct play testing to test the game concept
• Develop user interface concepts (menus and controls)
• Generate the Game Design Document (GDD)
• Develop and test early prototypes
• Define the user experience
• Work with programmers to design the back end of the game
• Produce sound effects, dialogue, musical score, sound mix and sound edit
• Manage quality assurance testing, and follow up on feedback

What will I be doing?

• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos and other project related meetings
•  Defining resource requirements and managing resource availability & allocation both internal and third party           
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Managing delivery of the project according to this plan.
• Tracking projects and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction
• Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for upper management regarding status of project
• Should be well versed with project management domains: Initiating, planning, executing, controlling and closing

What skill do I need?

• Experience in IT industry with 3+ years of proven delivery managing increasingly complex projects
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
• Document the development process, architecture, and standard components.
• Experience as a PHP/Node/Java developer or other technologies to lead a team of PHP programmers Workflow Management, design and implementation in all its stages 
• Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Leadership competencies for team building, client relations, Negotiation, decision making, problem solving and conflict management
• Proven organizational skills; ability to multi-task and work on several assignments concurrently but still be detail oriented

Required Qualification :

• Bachelor's degree in business or related field of study. 
• Three years of experience in a related IT field
• Exceptional verbal, written, and presentation skills
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Knowledge of file management, transcription, and other administrative procedures
• Ability to work on tight deadlines.
• Hands Knowledge of utilities such as MS Teams, Zoom, Slack
• Analytical and problem-solving skills • Self-motivator and should be able to work in a team.
• Ability to work in a fast-paced, self-directed environment under deadline pressures
• Ability to manage own workload independently, multi-task and prioritize effectively
• Detail oriented and proactive
• Excellent time management skills, plan, prioritize, and manage development tasks for on-time delivery with quality as primary criteria. Requirements

Responsibilities

Designing a user interface (UI)

·      Create responsive, logical, and visually appealing user interfaces for web and mobile applications.

·      Work together with cross-functional teams to guarantee uniform and unified UI designs throughout the product.

·      For the purpose of efficiently communicating design thoughts and ideas, create wireframes, mock-ups, and prototypes.

Designing for User Experience (UX)

·      To better understand user needs, preferences, and behaviours, conduct user research.

·      To guide design choices, create user personas, user journeys, and empathy maps.

·      To improve the product's overall usability and user experience, iterate and improve user flows.

Interaction Design

·      Define and implement interactive elements and animations to enhance user engagement and delight.

·      Work closely with development teams to ensure seamless integration of design elements and interactions into the product.

Usability Testing

·      Conduct usability testing and gather feedback from users to identify areas for improvement.

·      Analyze user feedback and iterate designs based on insights obtained from testing.

·      Design Guidelines and Documentation:

·      Create and maintain design guidelines and documentation to ensure design consistency and scalability across the product.

Cross-Functional Collaboration:

·      Collaborate with product managers, developers, and other stakeholders to align design goals with product objectives and technical feasibility.

·      Participate in brainstorming sessions and provide creative input to product development discussions.

Qualifications

·      Bachelor's degree in Design, Human-Computer Interaction, or related field.

·      2-3 years of professional experience in UI/UX design for digital products.

·      Proficient in design tools such as Adobe XD, Sketch, Figma, or similar.

·      Strong understanding of design principles, user-centered design, and design thinking.

·      Knowledge of HTML, CSS, and JavaScript is a plus.

·      Excellent communication and collaboration skills.

·      Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

INNOPHASE is a rapidly growing communications semiconductor startup with headquarters located in San Diego, CA. It is an exciting time to join InnoPhase and work with a brilliant team of engineers to design innovative wireless products and solutions for IoT/5G.

InnoPhase Bangalore is looking for a Senior Design Verification (DV) Engineer to join a growing start up semiconductor development organization and to help drive excellence in our IOT/5G products.

Responsibilities:

• Follow and help define the team's design verification methodology.
• Write bus functional models that drive and monitor stimulus.
• Plans and implements block and integration level scoreboards and checkers to verify functional behavior.
• Experience constructing chip-level System Verilog and UVM test bench environments, writing System Verilog Assertions (SVAs), with embedded software design and test.
• Develop RAL test plan at SOC/IP level and its implementation.
• Write and analyze functional coverage, providing input to block-level milestones.
• Triage regression failures and identify logic bugs, while driving bug closure.
• Debug test cases and report verification results to achieve the expected code/functional coverage goal. Utilize constrained random verification, functional coverage, code coverage and assertions to achieve goals.

Knowledge and Skills Required:

• Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science or equivalent.
• 5+ years of experience in VLSI design or verification
• Excellent collaboration, teamwork and communication skills
• Significant experience in reviewing and modifying IP block verification plans, a real plus if created such plans in collaboration with design engineering.
• Track record of completing IP block verification to acceptable coverage metrics.
• Excellent debugging skills, with experience debugging RTL in the block and/or chip-level environments.
• Working knowledge of OVM or UVM methodologies.
• Good analytical and problem-solving skills.
• Proficient knowledge of programming and scripting, hardware description language, electronic design automation (EDA), and/or FPGA tools.

About Us

Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures, and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3

Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.

Location: We are location agnostic & our teams work from anywhere. Physically we are based out of Gurugram

Core Responsibilities:

• Handling all Devops activities
• Engage with development teams to document and implement best practices for our existing and new products
• Ensure reliability of services by making systems and applications stable
• Implement DevOps technologies and processes i.e. containerization, CI/CD, infrastructure as code, metrics, monitoring, etc.
• Good understanding of Terraform (or similar ‘Infrastructure as Code’ technologies)
• Good understanding of modern CI/CD methods and approaches
• Troubleshoot and resolve issues related to application development, deployment, and operations
• The expertise of AWS ecosystem (EC2, ECS, S3, VPC, ALB, SG)
• Experience in monitoring production systems and being proactive to ensure that outages are limited
• Develop and contribute to several infrastructure improvement projects around performance, security, autoscaling, and cost-optimization

What are we looking for:

• AWS cloud services – Compute, Networking, Security and Database services
• Strong with Linux fundamentals
• Experience with Docker & Kubernetes in a Production Environment
• Working knowledge of Terraform/Ansible
• Working Knowledge of Prometheus and Grafana or any other monitoring system
• Good at scripting with Bash/Python/Shell
• Experience with CI/CD pipeline preferably AWS DevOps
• Strong troubleshooting and problem-solving skills
• A top-notch DevOps Engineer will demonstrate excellent leadership skills and the capacity to mentor subordinates
• Good communication and collaboration skills
• Openness to learning new tools and technologies
• Startup Experience would be a plus

Experience: 5+ years

Location: Bangalore (Remote)

Roles and Responsibilities

• Design and code features in the front-end and back-end as per the specifications provided by the Product and Design teams.
• Ship features in fast moving agile sprints.
• Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion.
• Strong skills in architecting database models.
• Ability to document your code as this will be an open-core project.
• Ability to write unit, integration, and end to end tests.
• Conduct peer code review.

Must have:

• Strong understanding of Javascript, Typescript, NodeJS.
• Good understanding of asynchronous programming, callback, and closures.
• Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
• Experience with AWS services like S3, EC2, etc.
• Experience with Docker.
• Strong experience with ReactJS: hooks, functional programming, and optimizing render functions.
• Good knowledge of CSS.
• Experience with creating cross-browser compatible web apps.
• Should be strong in Postgres database.
• Test driven development and use of frameworks like Mocha, Cypress.
• Strong proficiency in English and writing skills.

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services (AWS, GCP)
• Have created GraphQL APIs or worked with the Apollo framework.
• Have built previous functionality for CRM, marketing, or customer support tools.
• Have worked in open source project previously.