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Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Data AnalyticsLooking for an experienced Product Manager to work in abroad countries who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.
Key Responsibilities:
Product Strategy and Vision:
- Develop and communicate a product vision and strategy aligned with the company's overall business objectives.
- Conduct market research, gather customer feedback, and analyze trends to inform the product roadmap.
- Define product goals and key performance indicators (KPIs) to track success.
Product Roadmap:
- Create and maintain a detailed product roadmap, setting priorities based on customer needs, business goals, and resource constraints.
- Balance short-term needs with long-term vision and strategic goals.
Cross-functional Collaboration:
- Work closely with engineering, design, and marketing teams to ensure successful product development and launch.
- Facilitate communication between stakeholders, ensuring everyone is aligned on product requirements, timelines, and goals.
Product Development:
- Write clear and actionable product requirements (PRDs) and user stories.
- Define features, prioritize enhancements, and manage the product backlog.
- Ensure the product development process is efficient and follows Agile or other relevant methodologies.
Customer Focus:
- Conduct user research, surveys, and interviews to understand customer pain points and gather feedback.
- Analyze data and product usage to identify opportunities for improvement or new features.
- Develop customer personas and use cases to guide product decisions.
Go-to-Market Strategy:
- Work with the marketing and sales teams to create product launch strategies, including pricing, messaging, and promotional campaigns.
- Train internal teams on product features and benefits to support successful product adoption.
Lifecycle Management:
- Oversee the product's life cycle, from ideation and design through to release, iteration, and eventual retirement.
- Monitor product performance, gather user feedback, and drive continuous improvement.
Stakeholder Management:
- Serve as the primary point of contact for product-related queries across the organization.
- Present product updates, progress, and results to senior leadership and stakeholders.
Job Responsibilities:
● Identifying new sales leads
● Researching organizations and individuals online (especially on social media) to identify
new leads and potential new markets
● Contacting potential clients via email or phone to establish rapport and set up meetings
● Pitching products and/or services
● Preparing PowerPoint presentations and sales displays
● Maintaining fruitful relationships with existing customers
● Planning and overseeing new marketing initiatives
● Developing sales goals for the team and ensuring they are met
● Training personnel and helping team members develop their skills
Requirement:
● Problem-solving skills.
● Computer and tech savvy.
● A creative perspective is preferred.
● Must have interpersonal skills.
● Good communication skills, written and spoken.
Linkedin: https://www.linkedin.com/company/digichefs/mycompany/
Website: https://digichefs.com/
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FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!
Responsibilities
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Manage the recruitment and selection process
- Develop and monitor overall HR strategies, policies, systems, tactics and procedures across the organization
- Nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
- Maintain a pay plan and benefits program
- Create learning and development programs and initiatives that provide internal development opportunities for employees
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management
- Maintain compliance with employment laws and regulations and recommended best practices; review policies and practices to maintain compliance
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
Requirements
- Strong communication, interpersonal, negotiation and conflict management skills,
- Excellent organisational skills and attention to detail,
- Etrong analytical and problem-solving skills,
- Ability to architect strategy and drive execution,
- In-depth knowledge of employment-related laws, regulations, and HR best practices,
- Demonstrable experience with Human Resources metrics,
- Proficiency with Microsoft Office Suite
As a young startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise.
Job description
Job description
Company Name- uFaber Edutech Pvt Ltd.
Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.
Website: www.ufaber.com
Who are we-
uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.
Role and Responsibilities-
Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
Scheduling free demo lectures for the students.
Doing post demo calls and closing sales.
Maintaining a pipeline of all sales administration using CRM software.
Work on targets and under pressure as this is a hardcore sales profile.
Flexible to work on additional days and hours.
What we offer you-
A salary that you can't get in your current company.
Incentives and perks that you can't imagine.
A work culture that doesn't feel like work.
Fresher or experienced
Salary-3lpa+incentives
Thanks and Regards,
Jaweriya khan
Talent Acquisition Executive
We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen that the best of the associates can even become a manager even before completing a year.
The entire development journey will have two phases:
5 day SGDP (Sales Grooming & Development Program)
4 weeks OJT (On the Job Training)
1) SGDP (Sales Grooming & Development Program)
To begin with , you will be enrolled for a 5 days Sales Grooming & Development Program. The SGDP would be virtual (Work from Home) and will include theoretical aspects of BYJU’S sales process.
- You will get well-versed with the organization, our products, and how to interact with customers. ● You will be involved in various activities during this phase & you will be rigorously evaluated at different intervals.
- During this period, you will gain knowledge, a platform to practice your sales skill as well as feedback to enhance your capabilities from our team of experienced facilitators.
- These 5 days are purely invested in your learning and there would be no remuneration provided during this period.
The enrolled candidates who satisfactorily complete the SGDP phase will be given an opportunity to move to the next phase which is i.e On Job Training(OJT).
OJT involves a 4 weeks training program which will be in Bangalore/Delhi location and on successful completion of this training program,applicants will be given an opportunity to join us as a Business Development Associate with BYJUs.
2) OJT (On the Job Training)
- The OJT Phase will start for the candidates who have successfully cleared the SGDP.
- Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase.
- Following the completion of the OJT, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S.
Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management).
The entire role will be for 6 days a week(Monday would be an off). The assessment parameters will include performance metrics, process adherence, behavioural aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Inside Sales at 8 LPA(5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA
Allowance (ATP during OJT): INR 1250 / Week + INR 1250 Travel Allowance Once in Tenure
STIPEND (ATP during OJT): Additional Stipend of 18000 for target completion of 3 valid sales and 6 valid conduction
CTC (BDA - post qualification after training): INR 8,00,000 (5 Lakh fixed pay + 3 lakh performance pay) for Inside Sales
You might be feeling that working at Byju's has so many benefits. But, frankly, there is nothing called free lunch. You will have to be extremely committed to your effort and be target oriented in every aspect. An applicant trainee works for a 6 days work week in the first two weeks of SGDP and 6 day work week in OJT tenure. The day starts at 9:30 am and ends at 9 in the evening; apart from it few assignments need to be completed on a daily basis during the SGDP Phase and his main work throughout the day is to find potential customers by connecting with all the customers of the region who download our app. On average, you will be expected to connect to 120-140 customers and schedule one on one meetings with potential ones. We measure everything from your input effort, quality, and output. In a nutshell, you work with strict targets - call customers - book counselling sessions - visit them in person - sell the courses we have - take-home truck loads of money in the form of incentives and salary.
Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
What you will do:
- Designing and executing the learning calendar
- Working with external vendors for learning and engagement activities
- Identifying appropriate facilitators for various interventions
- Building strong connects with internal stakeholders for enhanced buy-in on programs
- Co-creating relevant content with internal teams
- Collating relevant feedback from various trainings
- Independently managing and coordinating for learning events/boot camps
Desired Candidate Profile
What you need to have:- Graduate/Postgraduate with 2-4 years of relevant L&D experience in a diverse and multicultural work environment
- Strong interpersonal, communication (written and verbal) and problem-solving skills
- Excellent stakeholder management
- Ability to work as an integral member of a diverse team
- Strong organization skills
- Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
- Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
A decade old, the firm has grown to great heights, beside partnership with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.
- Developing a long-lasting relationship with assigned client portfolio.
- Creating sales plan for generating revenue, managing the P&L for assigned customers
- Acting as point of contact for complaints and escalating issues as appropriate.
- Identifying Opportunities and being responsible for upselling and cross selling to the defined customer base.
- Collaborating with internal teams to address customers’ needs.
- Working closely with Business Development teams to identify and grow opportunities within territory/ market.
- Forecasting and maintaining a strong pipeline.
What you need to have:
- 5 - 8 years experience in business development & account management in staffing industry
- Strong interpersonal and Communication skills, both verbal and written and good negotiation skills
- Candidate with prior experience of more than 5 years in Customer Service and Sales preferred.
- Driven to succeed and motivated by a target driven environment.
- A customer-oriented attitude
- Problem-solving aptitude
- Ability to work well with a team.
- Ability to network and build relationships.
- Able to multitask and juggle competing priorities.
- Strong client facing staffing experience in both hunting and farming.
- Have been responsible for the end-to-end client relationship.
- Proven track record of meeting and exceeding targets.
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