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Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

We are looking for a highly motivated and results-driven Business Development Professional to join our team. The role involves identifying new business opportunities, building strong client relationships, and driving revenue growth. The ideal candidate should have excellent communication skills, a strong understanding of sales processes, and the ability to convert leads into long-term partnerships.

Key Responsibilities

• Identify and generate new business opportunities through market research, networking, and cold outreach.
• Develop and maintain strong relationships with potential and existing clients.
• Understand client needs and propose suitable services to address their requirements.
• Create and deliver sales presentations, proposals, and pitches.
• Maintain accurate records of leads, opportunities, and client interactions in CRM tools.
• Stay updated with industry trends, competitor activities, and market dynamics.

TITLE: Compliance Officer (Minimum Qualification - Company Secretary)

LOCATION: Mumbai 400052

JOB SUMMARY:

We are searching for a motivated and experienced compliance officer to guarantee that our business processes and transactions follow all relevant legal and. internal guidelines.

ROLES AND RESPONSIBILITIES:

· Responsible for company affairs.

· Represent the company in legal matters.

· Provide legal and compliance perspectives to the business.

· Managing compliance aspects.

· Information memorandum.

· SEBI / BSE / NSE guidelines.

· Company law issuance.

· Compliance management.

· Periodic submission to the broking and DP compliance and operation team.

· Handle SCORES (Sebi Complaints Redress System) for SMEST Capital Pvt. Ltd.

· Manage Financial Intelligence Unit (FIU)

· Keep a clean check and updates on the SEBI KYC Registration Agency (KRA).

REQUIREMENTS:

· Any Company Secretary with a minimum 1 year of experience as Compliance.

· Freshers also can apply

COMPANY PROFILE:

SMEST Capital, is a fintech to provide solutions in the wealth management space through the use of technology as a medium. We are engaged in business of providing financial services. We are registered as stockbrokers in the New Debt Segment of BSE Limited.

WHY SMEST Capital ??? :

· Salary at par with industry standards.

· Employee oriented salary structure

· Probable onsite opportunities.

· Opportunity to learn and grow up at the same time.

· Located in the midst of Khar-Bandra, The heart of Mumbai

Job Type: Full-time

Are you a natural sales person with a talent for closing deals over the phone? If so, we want to join you to our international voice process outbound sales team and take your career to new heights! We're seeking enthusiastic sales professionals who are ready to connect with customers around the world and drive results.

Position: International Voice Process Outbound Sales Representative

Location: #105 first floor Ashoka Bhopal chambers, SP road Begumpet Hyderabad Telangana 500003

Responsibilities:

-Conduct outbound calls to prospective customers across international markets.

-Engage with decision-makers to understand their needs and present tailored solutions.

-Build and maintain strong relationships with clients through effective communication and follow-up.

-Make outbound calls to prospective customers to generate new sales leads

-    Qualify leads and schedule appointments for the Verification Team

-     Meet and exceed weekly and monthly sales targets

-      Build and maintain strong customer relationships

Requirements:

Minimum of 1-2 years of experience in International Telemarketing or inside sales

   Excellent communication and Interpersonal skills

    Strong sales skills and a proven track record of meeting or exceeding sales targets

   Ability to work independently and as part of a team

  Strong organizational and time-management skills

Requirements:

• Should have done MBA in HR
• Should be well versed with the concepts of Recruitment, HR Operations-Payroll, Attendance, Time Management etc.
• Excellent Communication Skills
• Good if has an experience of HR Operations Internship

Details About Internship:

• 3 months of internship under our lead consultants
• Will be trained into KRONOS (KRONOS product) initially for the 3 months.
• On boarding will be based on the performance in the internship.

Location : Mumbai

Experience:6 months to 1 year

Joining: Immediate/ 30 days or less

JOB Description :

Responsibilities :

- Administer compensation and benefit plans

- Assist in talent acquisition and recruitment processes

- Conduct employee onboarding and help organize training & development initiatives

- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise

- Promote HR programs to create an efficient and conflict-free workplace

- Assist in development and implementation of human resource policies

- Undertake tasks around performance management

- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates

- Organize quarterly and annual employee performance reviews

- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

- Ensure compliance with labor regulations

- Handle Attrition Analysis and Retention Strategies

- Handle Skip level meetings

Requirements and skills :

- Proven experience as an HR Generalist

- Understanding of general human resources policies and procedures

- Good knowledge of employment/labor laws

- Outstanding knowledge of MS Office; HRIS systems (e.g. PeopleSoft) will be a plus

- Excellent communication and people skills

- Aptitude in problem-solving

- Desire to work as a team with a results driven approach

Position - User Researcher

Location - Mumbai/Bangalore

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India 
• upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
• We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program 
• Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning 

About the Role

The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.

 You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user

Roles & Responsibilities

• Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
• Help to develop and track quantitative measures of user experience (goals, metrics)
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
• Work closely with product teams to identify research questions.
• Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
• Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
• Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
• Interpret and analyze research results through the lens of UX and social science.
• Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
• Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.

Skills Required

• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
• BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
• 2+  years of experience in applied product research Knowledge of qualitative and quantitative research method

Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)

 Years of Exp –  2+ Years