11+ Nursing Jobs in Mumbai | Nursing Job openings in Mumbai

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Job description

We are seeking a friendly, organized, and professional Office Receptionist to join our team. As the first point of contact for visitors and callers, the receptionist plays a key role in creating a welcoming and efficient front office environment. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced setting.

Key Responsibilities:

Greet and welcome visitors, clients, and staff in a courteous and professional manner

Answer, screen, and forward incoming phone calls

Maintain a clean and organized reception area

Manage incoming and outgoing mail and packages

Schedule and coordinate appointments, meetings, and conference room bookings

Provide basic information and assistance to visitors and employees

Maintain office supplies inventory and order as needed

Support administrative tasks such as data entry, filing, and document handling

Ensure security protocols are followed for visitor check-in and access

Perform other clerical duties as assigned by management

Requirements:

High school diploma or equivalent; associate degree preferred

Proven work experience as a receptionist, front office representative, or similar role

Professional appearance and demeanor

Excellent verbal and written communication skills

Proficiency in MS Office (Word, Excel, Outlook)

Strong organizational and multitasking abilities

Customer service orientation and a friendly, helpful attitude

Working Hours :

Monday to Saturday, 9:30am - 6:30pm

Job Type: Full-time

Benefits:

Provident Fund

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Language:

English (Preferred)

Work Location: In person

Sales Associate

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website

Position Introduction:

- Generate revenue by demonstrating our product in Hamleys store and closing sales either over the phone or face-to-face.

- Work with cutting-edge technology designed to reduce kids' screen time while making learning fun at an early age.

- Successful candidates may have opportunities for training, leadership roles, and managing key business accounts.

Responsibilities:

- Explain Miko Robot benefits to customers.

- Suggest suitable apps and features to the customers.

- Handling stocks.

- Coordinate within the teams.

- Provide daily sales reports and customer service.

- Meet monthly sales targets by demonstrating and selling the product in Hamleys store.

- Convert free app users into paid customers through emails, SMS, and direct sales.

Requirements:

- Good communication skills in English and regional language.

- Ability to plan and execute tasks.

- Persuasion and negotiation skills.

- Work well under pressure.

- Team player.

- Quick learner, detail-oriented, and self-motivated.

- Interest in marketing.

- Enthusiasm for technology.

Work Timings: 6 days a week and 9 hours a day (11am to 8pm/12pm to 9pm)

Working on Saturday and Sunday's is mandatory (No exception for this)

One day in a week will be declared as week off.

Openings at: Mumbai Onsite (BKC, Jio World Drive), Bangalore Onsite (Phoenix Market City), Kochi- (Lulu Mall), Hyderabad (Sarath City and Inorbit Mall)

Inside Sales Executive - Lead Generation

Summary:

Passionate and energetic inside sales personnel who can connect and engage with leads via outbound calls, set up appointments and communicate the company's brand identity.

2 years of inside calling experience around IT hardware and software sales

Identify prospects grow and manage sales pipeline to achieve targets

Coordinate software demos and service presentations with prospects and the internal business development team.

Experience in market research, data mining and cold calling.

Generate new potential clients through cold calling, and social media platforms.

Communicating with the Organization heads and scheduling the appointments for product demos.

Self-motivated, and able to work independently and as a member of a remote team.

Proven ability to build and manage a sales pipeline and achieve targets

Market Research to identify new markets and prospects.

Excellent communication skills (presentation, verbal, and written)

Demonstrated expertise in building and maintaining client relationships

Good convincing ability and confident personality.

Data-driven approach towards the sales process.

Full understanding of the sales process from database generation to fixing the appointments.

Min 1 year of relevant experience in software/hardware sales

Strong communication and presentation skills.

Knowledge of lead generation and email hunting.

Excellent knowledge of search engines, web analytics and business research tools.

Adequate knowledge of data collection methods.

Strong analytical and critical thinking.

Good working knowledge of MS Word and Excel

Responsibilities

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Prospect call preparation including company background research and other pertinent lead information

Identify customer's buying trends and provide reports to management

Location: Mumbai & Nashik

Job Types: Full-time, Permanent, Temporary

Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes

The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned

Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills