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Job Title: Customer Support Executive
Job Details
- Job Type: Full-time (Work from Office)
- Location: Ghitorni, New Delhi
- Salary: Competitive, based on experience
- Working Days: 5.5 Days (with rotational weekly offs)
Role Overview
The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints by identifying issues and providing effective solutions.
- Maintain records of customer interactions and update internal databases.
- Escalate complex issues to the appropriate department for resolution.
- Provide accurate information about products, services, and policies.
- Ensure customer satisfaction and build long-term customer relationships.
- Meet performance targets including response time, resolution rate, and customer satisfaction scores.
Required Skills & Qualifications
- Bachelor’s degree or equivalent (preferred but not mandatory).
- Proven experience as a Customer Support Executive or in a similar role.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving attitude and customer-centric approach.
- Proficiency in MS Office and familiarity with CRM systems is a plus.
Data AnalyticsA Financial Research Analyst is responsible for gathering, analyzing, and interpreting financial data to support investment decisions, business strategies, or financial forecasting. Their primary role is to provide insights and recommendations based on their research to help guide the organization or clients in making informed financial decisions.
Key Responsibilities:
Data Collection & Analysis:
- Gather financial data from various sources (e.g., financial statements, market reports, industry trends, etc.).
- Analyze financial information, including profit and loss statements, balance sheets, and cash flow reports.
Market and Industry Research:
- Research industry trends, economic conditions, and market conditions to identify investment opportunities or risks.
- Track competitor performance and benchmarking.
Financial Modeling and Forecasting:
- Build and maintain financial models to project future performance, such as forecasting revenue and expenses.
- Use quantitative tools to evaluate investment options and potential financial outcomes.
Report Creation:
- Prepare detailed reports summarizing findings, analyses, and recommendations for internal stakeholders or clients.
- Present research findings to management, clients, or investors in a clear and concise manner.
Investment Recommendations:
- Provide recommendations for investment opportunities, such as stocks, bonds, or alternative investments.
- Assist with the evaluation of portfolios and asset management strategies.
Risk Assessment:
- Assess financial risks related to investments, projects, or business decisions.
- Recommend risk management strategies based on data analysis.
Collaboration & Communication:
- Work closely with other teams, such as investment managers, accountants, or business strategists, to align research with broader business objectives.
- Communicate findings and insights clearly to both financial and non-financial stakeholders.
We are looking for a detail-oriented and proactive Logistics Executive to manage and coordinate the movement, storage, and distribution of goods. The ideal candidate will ensure timely deliveries, optimize logistics operations, and maintain cost efficiency while upholding quality and compliance standards.
Key Responsibilities:
- Plan, coordinate, and monitor logistics operations including transportation, warehousing, and inventory management.
- Ensure timely dispatch and delivery of goods as per schedule.
- Negotiate with transporters, freight forwarders, and vendors to optimize cost and efficiency.
- Maintain accurate records of shipments, stock levels, and related documentation.
- Coordinate with internal teams (sales, procurement, production, etc.) to align supply chain processes.
- Track shipments and proactively resolve issues related to delays, damages, or discrepancies.
- Ensure compliance with company policies, legal regulations, and safety standards.
- Prepare daily/weekly/monthly logistics reports for management review.
- Suggest process improvements to enhance efficiency and reduce costs.
Qualifications & Skills:
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
- 1–3 years of experience in logistics, supply chain, or warehouse management (freshers with internships may also be considered).
- Knowledge of logistics software, ERP systems, and MS Office (Excel proficiency is a must).
- Strong communication, negotiation, and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail with good organizational skills.
LeadershipLooking an experienced and organized Project Manager to oversee end-to-end project execution, ensure timely delivery, and coordinate between teams, clients, and stakeholders. The role requires strong leadership, planning, and communication skills to successfully manage projects and achieve business objectives.
Key Responsibilities:
- Plan, execute, and deliver projects within scope, budget, and timelines.
- Define project objectives, deliverables, and resource requirements.
- Coordinate with cross-functional teams (sales, operations, documentation, counseling, etc.).
- Track project progress, prepare reports, and communicate updates to management and stakeholders.
- Identify project risks, issues, and bottlenecks; implement corrective actions.
- Ensure client requirements are clearly understood and met with quality standards.
- Manage project documentation, compliance, and reporting.
- Lead, mentor, and motivate team members to achieve performance goals.
- Optimize workflows and improve efficiency in project execution.
Requirements:
- Proven work experience as a Project Manager.
- Strong knowledge of project management tools, methodologies, and reporting.
- Excellent leadership, problem-solving, and organizational skills.
- Strong communication and stakeholder management abilities.
- Ability to handle multiple projects simultaneously and meet deadlines.
- Proficiency in MS Office, project management tools (e.g., Trello, Asana, MS Project, Jira).
We are seeking a detail-oriented and innovative Chemical Engineer. The ideal candidate will be responsible for designing, developing, and optimizing processes for manufacturing, ensuring safety, quality, sustainability, and efficiency. This role requires strong problem-solving skills and the ability to work in cross-functional teams to improve production systems.
Key Responsibilities:
- Design, develop, and implement chemical processes for production.
- Monitor and optimize plant operations to improve yield, reduce costs, and minimize waste.
- Ensure compliance with health, safety, and environmental regulations.
- Conduct research and feasibility studies to develop new products and processes.
- Collaborate with R&D, production, and quality teams to improve efficiency.
- Troubleshoot technical issues in manufacturing and propose solutions.
- Prepare and maintain technical documentation, reports, and SOPs.
- Implement best practices for sustainability and energy efficiency.
Qualifications & Skills:
- Bachelor’s or Master’s degree in Chemical Engineering (or related field).
- Strong knowledge of chemical processes, thermodynamics, fluid mechanics, and reaction engineering.
- Experience with process simulation tools (e.g., Aspen Plus, HYSYS, MATLAB) is an advantage.
- Good analytical, mathematical, and problem-solving skills.
- Strong communication and teamwork abilities.
- Knowledge of safety standards and environmental regulations.
- Conduct outbound calls to prospective customers to promote products and services.
- Identify customer needs and provide appropriate solutions or product recommendations.
- Maintain detailed records of calls and customer interactions in the CRM system.
- Achieve or exceed monthly sales targets and performance metrics.
- Stay updated with product knowledge and industry trends to effectively engage with customers.
Job description (READ PROPERLY BEFORE APPLYING)
ONLY FOR SALES ORIENTED CANDIDATES
Job Profile: Business Development Associate (BDA)
Working Days: 5 days work week (Monday & Tuesday Week Offs)
Academic Qualification: Any Graduation
Role Location: Gujarat, Maharashtra, Madhya Pradesh, Chhattisgarh, Kolkata, Bangalore
Post-training : INR 10 LPA (5 LPA Fixed Pay + 2 LPA Travelling Allowance + 3 LPA Variable Pay)
During training program of 2 months - INR 5 LPA (3 LPA Fixed Pay + 2 LPA Incentive Pay)
Description:
- You will start your journey at BYJU'S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU'S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey.
- Your key role will be to connect with students and parents across the country about one of the world's most loved learning apps and how it will help students learn not just for exams, but way beyond.
- This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU's unique way of learning in your city.
- Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU's personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off.
- This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU's Learning App to understand the magic of the BYJU's courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU's.
Job Type: Full-time
Salary: 23,000.00 - 53,000.00 per month
Mindhouse is a leading Global Wellness Platform, offering a variety of meditation, yoga and nutrition based services.
The Mindhouse app was rated as one of Google Play's Best Apps for 2020 for personal growth, and has seen over 200,000 downloads since April 2020. The app is also used by employees at over 600 corporates, and we work with over 100 organizations to curate live classes for their employees.
Our founding team brings rich experience of scaling and building global businesses & internet unicorns. And one of our team members holds a Limca Record for motorcycling (this isn’t really relevant to your role, we just like bragging about it).
Website: https://http://www.mindhouse.com/">www.mindhouse.com/
About the Role
As part of the sales team, you will be responsible for talking to leads interested in our services and converting them into paid members. This role involves understanding the needs of potential customers, suggesting classes/programs to them, converting them to paid members of Mindhouse and ensuring a smooth on-boarding process for them.
We are looking for self-starters with great convincing skills, and most importantly - someone who enjoys doing sales.
Come work directly with the founding team while we are putting together a core team to help build a global wellness platform out of India and gain the opportunity to grow at an extremely fast pace along with the organisation.
Apply today and change the face of the global health & wellness industry.
Skills & Competencies
- Excellent communication skills with fluency in English
- Passion for sales - it should excite you not scare you
- A highly driven self-starter, with very strong ownership of their work
- Interest in mind-body wellness/fitness
Responsibilities
- Own sales targets to facilitate membership sales and renewals
- Understanding the prospective customer's needs and goals, and suggesting relevant programs
- Setting trial classes, following-up with the prospects to collect feedback and pushing for conversions
What you’ll love about us
- Open minded collaborative culture of enthusiastic hustlers
- Fast paced work environment with a steep learning curve, and high potential for growth
- Ownership, autonomy and freedom to operate in a flat non-hierarchical structure - work directly with key stakeholders
- Free & pretty great coffee (once we’re back to office full-time)
As a Sales Manager, you will be developing key customer relationships and providing simple /low-level tech troubleshooting to customers with the goal to keep customers satisfied with the business products.
- Carrying a target for each product : Building leads, making a pitch, presenting a proposal, following up
- Generating target revenue for all solutions /courses offered by the company.
- Devising new selling strategies and improving current sales processes.
- Building an instant connect with new customers and on boarding them onto the platform
- Supporting, responding, or escalating any issues, or red flags to the appropriate team
- Ensuring team achieves productivity and quality roster adherence
- Collaborating regularly with sales team to discuss best practices, business and market trends, and review qualification approach to maximize opportunities
- Continuously managing the performance and development of the team through proper coaching and feedback, development of sales skills, competitive positioning, motivation, goal setting and general direction
- Engaging with customers on a periodic basis to understand their feedback on the platform, what is going well, and what can improved
- Working towards avoiding last-minute surprises and potentially lose a customer / renewal
- Meticulously logging all interactions with customers onto the CRM platform in order to be completely transparent about the status of the customer relationship
What you need to have:
- 3-4 years of experience in Ed tech Sales with a proven history in managing a team
- Edtech Sales Experience is highly preferred
- Highly organized and able to multi-task
- Excellent communication and interpersonal skills
- Knowledge of customer success processes
- Patient and active listener
- Passion for service
- People Management and sales/customer service experience preferred
The salary offered would be best in the industry.
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