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Telecalling Job Description
Job Title: Telecaller / Telecalling Executive
Job Summary:
A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.
🔑 Key Responsibilities
- Make outbound calls to potential or existing customers
- Handle inbound calls and respond to customer inquiries
- Explain products/services clearly and persuade customers
- Generate sales leads or close sales (depending on role)
- Maintain records of calls and customer details
- Follow up with customers for feedback or future sales
- Achieve daily/weekly/monthly targets
- Resolve customer complaints or escalate when necessary
🎯 Required Skills
- Good communication and interpersonal skills
- Fluent in required languages (e.g., English, Hindi, etc.)
- Persuasive and convincing ability
- Basic computer knowledge (CRM tools, MS Excel, etc.)
- Patience and active listening skills
- Ability to handle rejection and pressure
🎓 Qualifications
- Minimum: High school diploma or equivalent
- Preferred: Graduate in any field
- Prior experience in sales/customer service is an advantage
⏰ Working Conditions
- Office or call center environment
- May involve shift work (including night shifts for international processes)
- Performance-based targets and incentives
💼 Types of Telecalling Roles
- Sales Telecaller
- Customer Support Executive
- Lead Generation Executive
- Collection/Recovery Caller
Software Tester with overall knowledge of testing lifecyle.
Good analytical skills
Preparing test scenarios and reports
Excellent communication skills.
Worked on selenium and test automation tools.
Client co-ordination, requirement understanding and mapping.
Job Summary:
As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats professionally
- Assist customers with inquiries, service requests, and issue resolution
- Provide accurate information about products and services
- Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex issues to the appropriate teams when required
- Adhere to quality standards, company policies, and service-level agreements (SLAs)
- Collaborate with internal teams to improve customer experience
- Meet customer satisfaction and productivity targets
Qualifications:
- High school diploma or equivalent; Bachelor’s degree is a plus
- Prior experience in customer care, customer support, or call center operations preferred
- Strong verbal and written communication skills
- Ability to handle customers patiently and professionally
- Comfortable working independently and in a team environment
- Basic computer skills and familiarity with CRM tools and MS Office
- Customer-focused mindset with problem-solving ability
Job Types: Full-time, Permanent, Fresher
Pay: ₹11,828.27 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
We are seeking a dynamic and detail-oriented HR Recruiter to manage our end-to-end recruitment process. The ideal candidate will have a strong understanding of talent acquisition strategies, excellent interpersonal skills, and the ability to build relationships with both candidates and hiring managers.
Key Responsibilities
- Manage the full recruitment life cycle, from job posting to onboarding.
- Partner with hiring managers to identify staffing needs and develop job descriptions.
- Source potential candidates through online channels (e.g., LinkedIn, job boards, social media).
- Screen resumes, conduct interviews, and assess candidates’ qualifications.
- Coordinate and schedule interviews between candidates and hiring teams.
- Maintain candidate databases and recruitment reports.
- Build a talent pipeline for current and future hiring needs.
- Ensure a positive candidate experience throughout the hiring process.
- Stay updated on industry trends and best recruitment practices.
- Ensure compliance with labor laws and internal policies during recruitment.
We are hiring a Sales Manager (Food & Beverage Industry)
Location: Ahmedabad, India
We’re looking for an experienced and motivated Sales Manager for one of our clients in the Food & Beverage (F&B) industry. The ideal person will handle sales growth, build good relationships with distributors, retailers, and key customers, and make sure the company’s products reach as many markets as possible.
Key Responsibilities :
- Create and follow sales plans to meet revenue and distribution goals.
- Find new business opportunities and grow the customer base (retailers, distributors, modern trade, etc.).
- Build and maintain strong relationships with clients and partners.
- Guide and motivate the sales team to achieve targets.
- Study the market, competitors, and customer preferences.
- Plan and run promotional campaigns with the marketing team.
- Keep track of stock levels, orders, and deliveries.
- Prepare monthly and quarterly sales reports and forecasts.
- Solve customer issues quickly and ensure satisfaction.
Requirements:
- Bachelor’s degree or MBA in Sales/Marketing (preferred).
- 4–8 years of sales experience in F&B, FMCG, or a related industry.
- Good knowledge of the local market in Ahmedabad and nearby areas.
- Strong communication, negotiation, and relationship skills.
- Experience handling distributors, retailers, and key accounts.
- Comfortable using CRM tools and MS Office.
- Target-focused, well-organized, and able to work independently.
Benefits
- Travel and communication allowance.
- Growth opportunities in a fast-growing F&B brand.
- Supportive and friendly work environment.

Altruist Technologies Private Limited
nings: 30
Salary: ₹15,000 – ₹18,000 (In-hand)
Languages Required: English, Hindi
Experience: 0 – 5 Years
Qualification: 12th Pass or Graduate
Age Limit: 18 – 30 Years
Notice Period: Immediate
Skills Required: Communication, Excel, Computer Basics
About the Role
Are you a strong communicator with a customer-first mindset? Altruist Technologies is on the lookout for enthusiastic individuals to join our Customer Care – Inbound Process team. Whether you're a fresher or an experienced professional, this is your chance to become part of a growing BPO that values empathy, professionalism, and performance.
Key Responsibilities
- 📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
- 💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
- 🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
- 📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
- 🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
- 🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.
What We’re Looking For
- Excellent communication skills in English and Hindi
- A calm, polite, and professional demeanor at all times
- Ability to multitask and stay organized while managing call flow and system entries
- A willingness to work in rotational shifts with a weekly off
Shift Window
- Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
- Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)
Salary Structure
- Freshers: ₹15,000 (In-hand)
- Experienced Candidates (1+ Year): ₹16,500 (In-hand)
Why Join Us?
- ✅ Get hands-on experience in customer handling and service excellence
- 🌐 Work with a well-established company in a structured and supportive environment
- 💼 Build your skills in communication, problem-solving, and CRM
- 🚀 Career growth opportunities with performance-driven recognition
Customer Service
Good Communication Skill
System Handling
Customer Queries Handling
Data Entries
Knowledge of MS
Roles and Responsibilities
- Have to attend Walk in Customers and convert into sales.
- Have to manage ground level team
- Submit timely reports
Requirements-
For Female Candidates:
- Good Communication
- Should be presentable
- Language proficiency should be Hindi and English both
For Male Candidates:
- Must have good communication
- Must be presentable
- Must have driving license
- Must be able to drive both automatic and manual cars
1.Answering phones and explaining the product and services offered by the company.
2.Resolving queries and issues related to the products and services.
3.Suggesting solutions based on customer's needs and requirements
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Driving the sales through reseller network and driving alliances with potential partners to create multiple channels for new customer acquisition.
- Leading the strategies and team driving the business to grow 10X in next 3 years.
- Uncovering the growth path by building offline GTM channels.
- Driving team with recruitment, training program, setting process, goals & performance review.
- Driving strategies with planning experimentation and opening growth potential of driving sales through channels in India and further to global market.
- Designing processes, revenue projections and roadmap.
- Working with different team to plan & execute processes.
- Designing process for partners onboarding, training and success.
What you need to have:
- Experience in managing teams of channel sales and driving sales through alliances and reseller base.
- Experience working with management consulting firms, business process outsourcers, IT sourcing companies, marketing service providers, creative & digital agencies, analytics & business intelligence consultancies, and customer experience consultancies.
- Proven ability to communicate with partners at all levels within an organization.
- Excellent communication, presentation, negotiation & documentation skills.
- Understanding of all parts of a partner lifecycle, starting with profiling/recruitment.




