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Company Profile :
EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of
domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to-customer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.
About the role
We are seeking a highly motivated and proactive candidates to join our team. You will gain handson experience in various aspects such as corporate structure, knowledge of business strategies, market
research, meetings with team members. This position offers a unique opportunity to work closely with the high qualified team.
Roles & Responsibilities:
• Deals with the corporate clients via calls , texts and mails for the growth of our business.
• Collaborate with team members to contribute for ongoing projects
• Attend meetings and give necessary suggestions for upcoming projects.
• Assist in the preparation of reports, presentations and other necessary needs.
• Stay updated with the market standards and research for the growth aspects.
• Take initiative and work closely with the team for future growth.
Requirements:
• Ability to work in a dynamic team environment
• Should have knowledge of corporate strategy
• Bachelor’s degree in Business , marketing is preferred
• Excellent communication skills both verbal and written
• Must have good listening skills
• Must have knowledge of MS Office
• Comfortable in meeting with clients
Candidate should have laptop and bike and also have knowledge about B2B sales. Need a candidate who have good convincing skills so that he can make sales easily also male candidates are preferred.
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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Title: Education Counsellor
Company: Soft Crayons Tech Solutions
Locations: Noida Sector-2, Uttar Pradesh
Experience: Minimum 1 year in training
About Us:
Soft Crayons Tech Solutions is a leading technology training institute dedicated to providing high-quality education in various design and IT domains, Noida Sector-2,
Key Responsibilities:
Your primary role is to provide guidance and support to students in their academic and career endeavors. . Your responsibilities include assessing students' interests, skills, and goals, and then offering advice on course selection like, SOFTWARE TESTING,DIGITAL MARKETING,GRAPHIC DESIGNING,SECURITY,APP DESIGN, AUTOCAD , DATA SCIENCE Additionally, you will stay updated on admission requirements to provide accurate information to clients. Excellent communication skills, empathy, and a deep understanding of various educational pathways are essential for success in this role. Your guidance will empower students to make well-informed decisions that shape their future educational and career achievements.
Minimum 1 year of experience
Excellent communication and presentation skills.
Ability to adapt training methods to accommodate various learning styles.
Patience, empathy, and a passion for teaching and mentoring
We're 4 way technologies, We're hiring,
The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions.
if you think you've got what it takes, we'd love to hear from you. Apply now and be part of our dynamic team !
Responsibilities
- Cultivate strong business relationships with key decision makers
- Proactively identify new opportunities and deliver innovative solutions to customers
- Develop market strategies by researching lists of high potential prospects
Qualifications
- Bachelor's degree
- 0 to 2years' of sales
- Excellent written and verbal communication skills
A South DELHI based NGO, Wishes and Blessings urgently requires an experienced FULL TIME Social Media Manager( strategy/ content/growth ) (based in Delhi)
KRA
1)Developing and Implementing social media strategy
2) Handling all media handles ( Twitter/ Facebook/ instagram/LinkedIn/YouTube)
3)Writing content for social media (captions/ hashtags)
3) Influencer marketing
4) Collaborations and contests
We are seeking a high performing and motivated individual to join our team in Delhi. The requirements are as follows:
* Bachelor’s degree.
* 2+ years of experience in working as a Social media manager (Working in a non-profit setup preferable
* Excellent command over written and spoken English.
* Ability to make reels/ stories
* Ability to work alone and stay motivated as well as work well in a team set-up.
* Excellent management skills.
Salary 30,000-35000 per month depending upon experience and knowledge
Pls note Agencies are NOT eligible to apply.
Job Type: Full-time DELHI BASED
Job Type: Full-time
The ideal candidate will be passionate for the “art” of Sales and marketing and will have an abundance of ideas for building efficient strategies. He/she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image.
The goal is to reach out to the market (over phone) and cultivate the customer’s interest in our products and services in ways that strengthen our reputation and facilitate our continuous growth.
Responsibilities and Duties
Conceive and develop efficient and intuitive marketing strategies
Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
Initiate and control surveys to assess customer requirements and dedication
Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
Monitor progress of campaigns using various metrics and submit reports of performance
Collaborate with managers in preparing budgets and monitoring expenses
Qualifications and Skills
Proven experience as Sales marketing executive or similar role, fresher also apply
Good command on English and Hindi language
Good understanding of market research techniques, data analysis and statistics methods
Thorough knowledge of strategic planning principles and marketing best practices
Proficient in MS Office and marketing software (e.g. CRM)
Familiarity with social media and web analytics (e.g. WebTrends)
Excellent communication and people skills
Strong organizational and time-management abilities
Creativity and commercial awareness
BSc/BA/B.Tech/MBA in sales and marketing, business administration or relevant discipline
Benefits
All the benefits are as per company norms
Company will provide you all relevant facilities to make you comfortable for your job domain
TA/DA as per company norms
Job Type: Full-time
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have