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Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

Responsibilities

• Identify potential customers from amongst a bunch of leads
• Qualify leads from different marketing campaigns as viable sales opportunities
• Contact prospects via emails and cold calls
• Present the company to prospective clients
• Identify client requirements and suggest them with suitable products/services
• Come up with customised product solutions that will help boost customer satisfaction
• Establish long-term relationships with the clients
• Seek new business opportunities in the market proactively
• Keep updated about latest business trends

Requirements

• B.Tech in C.S, I.T, Marketing or related field
• Proven 2+ years of experience as a Business Development Representative, Account Executive or similar job role
• Prior working experience in SaaS startup is must.
• Excellent customer service skills
• Impressive communication skills
• Extensive experience with various sales techniques
• Proven record of achieving sales quotas
• Hands-on experience with CRM software like Zoho, Sales Navigator.
• Familiarity with MS Office - Excel in particular
• Sound knowledge of sales performance metrics
• Should be a Team Player
• Excellent negotiation skills
• Ability to deliver convincing presentations
• Good leadership skills

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM

Location-Pune,Kolkata,Mumbai,Noida

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

Fixed Pay- 2.9 to 3LPA

Performance based incentives-2 to 3LPA

Total Pay- 4.9 to 6LPA

As a Product Growth Intern with a focus on User Engagement, you will play a crucial role in connecting with our user base to gather valuable insights. Your primary responsibility will be reaching out to users, arranging meetings, and conducting discussions to deeply understand their experiences, issues, and needs. These insights will directly contribute to our product development and growth strategies.

• Proactively reach out to users through various channels to arrange meetings or interviews.
• Conduct user interviews and meetings to gather feedback on their experiences, issues, and needs regarding our product.
• Analyze user feedback to identify common trends and areas for improvement.
• Collaborate with the product management team to translate user insights into actionable product strategies.
• Assist in developing and maintaining a user feedback loop to continually engage with our user community.
• Support the creation of user personas and journey maps to better understand and address user needs.
• Work with cross-functional teams including marketing, sales, and engineering to implement user-centered growth initiatives.
• Prepare and present reports on user feedback and insights, and their implications for product growth.

What We Offer:

• Hands-on experience in user research and direct user engagement.
• More than Industry standard Stipends
• Opportunity to contribute significantly to the product development process.
• Exposure to a dynamic and fast-paced startup environment.
• Mentorship from experienced professionals in product management and user research.
• A learning-focused environment where your insights will be valued and acted upon.

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provides ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. 

What the Role involves :

 Position holder will be an individual contributor

 Build and manage productive, professional relationships with clients using telephonic and/or video conversations

 Ensure clients are using and deriving benefit from IndiaMART

 Ensure products/services in client’s e-catalog are accurately defined  Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets

 Systematic follow-up and time-bound closures

 Prompt resolution of complaints

 Daily 10-15 meaningful telephone/video calls with clients

• Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
• Create timely and engaging content optimized for platform used and intended audience.
• Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
• Be happy, smile, and bring a positive attitude to the office
  (bringing yummy treats to the office is always a bonus too).
• Analyze and report social media actions on a monthly basis for successes and new opportunities.
• Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
• Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
• Continue to refine and define our social marketing process.
• Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees

SKILLS & EXPERIENCE

• 2+ years of social media marketing experience (prefer to have account management experience).
• Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
• Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
• Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
• Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.

ADDITIONAL CONSIDERATION FOR…

• Strong understanding of user-generated content management, content marketing and reputation management.
• Strong, professional written and verbal communication skills.
• Strategic content creation and excellent writing skills.
• Ability to work independently and in a team environment.
• Exceptional time management skills including the ability to handle multiple clients with changing priorities.

What you need to have:

Experience: 2 to 5 years

Annual CTC: Rupees 10,00,000 to 12,00,000