11+ Nursing Jobs in Delhi, NCR and Gurgaon | Nursing Job openings in Delhi, NCR and Gurgaon

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Company Description

First Connect Worldwide LLC, a licensed freight broker company, provides transportation and logistics services throughout the USA. With years of experience, our team delivers efficient and innovative transportation solutions to meet our customers' needs. As a top-rated logistics and transportation company, we prioritize customer satisfaction and strive for excellence in all our services.

Role Description

The core sales executive in a freight brokerage company plays a vital role in supporting the sales and logistics operations. This position bridges the gap between account executives, operations, customers, and carrier partners. The coordinator is responsible for managing customer inquiries, assisting with freight quotes, preparing sales documentation, and ensuring smooth coordination of freight movement. The goal is to provide excellent customer service, maintain organized communication, and support the sales team in achieving revenue goals.

Key Responsibilities:

• Support freight brokers and sales executives with day-to-day sales activities.
• Assist with quoting, order entry, and coordinating shipments with carriers and customers.
• Track shipments and provide status updates to customers and internal teams.
• Communicate with carriers to confirm availability, rates, and transit times.
• Prepare documents such as rate confirmations, bills of lading (BOL), and shipment schedules.
• Help generate and maintain reports on sales performance, customer activity, and KPIs.
• Provide high-level customer service and resolve issues or delays proactively.
• Coordinate with accounting for billing and invoice reconciliation related to sales.
• Maintain organized records of quotes, contracts, and shipment history.

Qualifications:

• Bachelor’s degree in business, logistics, or a related field preferred.
• 1–3 years of experience in an ed tech, telesales, logistics transportation, or freight brokerage environment preferred.
• Familiarity with freight types (LTL, FTL, and intermodal) and logistics terms is a plus.

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and accuracy in data entry and documentation.
• Team player with a customer-focused attitude.

1. Conduct outbound calls to prospective customers to promote products and services.
2. Identify customer needs and provide appropriate solutions or product recommendations.
3. Maintain detailed records of calls and customer interactions in the CRM system.
4. Achieve or exceed monthly sales targets and performance metrics.
5. Stay updated with product knowledge and industry trends to effectively engage with customers.

Job Summary:

We are seeking a dynamic and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, building and maintaining strong client relationships, and driving company revenue growth.

Key Responsibilities:

Lead Generation & Prospecting:

Research and identify new business opportunities.

Generate leads through various channels like networking, email campaigns, and cold calling.

Maintain and update the customer database.

Client Engagement:

Build strong relationships with potential and existing clients.

Conduct meetings, presentations, and discussions to understand client needs.

Address client queries and provide tailored solutions.

Sales Strategy & Execution:

Develop and execute strategies to achieve sales targets.

Create detailed business proposals and negotiate terms of the agreement.

Collaborate with the marketing team to support lead generation activities.

Market Research:

Stay updated on industry trends, competitors, and market dynamics.

Provide insights and feedback to the team to refine strategies.

Reporting & Coordination:

Track sales metrics and prepare regular reports for management.

Work closely with the operations and customer support teams to ensure client satisfaction.

Qualifications & Skills:

Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience: Prior experience in sales, marketing, or business development (preferred).

Skills:

Excellent communication and interpersonal skills.

Strong negotiation and persuasion abilities.

Proficiency in MS Office and CRM tools.

Self-motivated, goal-oriented, and capable of working independently or as part of a team.

Key Competencies:

Strategic thinking and problem-solving skills.

Time management and multitasking abilities.

Resilience and ability to handle rejection professionally.

Why Join Us?

Competitive salary and performance-based incentives.

Opportunities for growth and professional development.

Collaborative and supportive work environment.

Sales Intern Responsibilities:

• Working closely with the manager or assigned staff member, and completing all allocated tasks.
• Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
• Attending and participating in meetings, workshops, events, and exhibitions.
• Liaising with clients, vendors, and suppliers on behalf of the company's managers.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Observing and carrying out sales processes.
• Identifying potential weaknesses and offering improvement suggestions.
• Assisting managers with negotiations.
• Keeping a log of everything learned and delivering presentations to staff and other stakeholders.

Sales Intern Requirements:

• High school diploma or similar.
• Degree in marketing, business or similar may be required.
• Driver's license may be required.
• Strong self-motivation.
• Ability to work alone or as part of a team.
• Proficiency in a foreign language would be advantageous.
• Ability to cope with rejection.
• Ability to remain calm in fast-paced environments.
• Superb interpersonal skills.
• A professional appearance.

1. Only NIFT, NID, or pearl graduate
2. Develop standard UI components and style guides
3. Build wireframes and storyboards to conceptualize design
4. Define visual elements, product elements, and overall design
5. Taking design briefs to understand requirements
6. Effectively communicate your designs to developers and other key stakeholders
7. Create and implement interaction models and user interface specifications
8. Conduct industry research and stay up-to-date on best practices, competitor UI designs, and emerging technologies
9. Conduct, observe and analyze usability testing sessions
10. Conduct user testing of applications, software, and websites
11. Develop consistent, intuitive architectures
12. Support the QA team to make sure features are implemented in the coded version as intended
13. Determine timeline and deliverables
14. Evaluate and set best practices and standards
15. Work with UI managers and team to define user flows and sitemaps
16. Measure the human-computer interaction (HCI) element of a design
17. Collaborate on scenarios, end-to-end experiences, and screen designs
18. Work with frontend and backend developers as needed