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About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
• 
  

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

The candidate will be responsible for accurately picking customer orders, scanning items, and packing them efficiently to ensure timely and error-free deliveries. Key Responsibilities: ● Pick customer orders as per system-generated list. ● Scan items and update inventory in the system accurately. ● Pack items safely and efficiently. ● Ensure timely dispatch of orders. ● Maintain warehouse hygiene and safety standards. ● Follow SOPs and supervisor instructions.

Position: PHP Sr. Software Engineer

Exp: 4-8 Years

Location: Noida,Sec-62

As a PHP developer, you must possess in-depth knowledge of Core PHP concepts with

object-oriented programming, design pattern such as MVC, MVP, writing queries against

popular RDBMS(s), and strong knowledge of front-end technologies including HTML,

JavaScript, and CSS.

Responsibilities:

Analysis of requirements.

Turning requirements into functionalities using PHP, Cake PHP, JavaScript, HTML, & CSS.

Troubleshooting application and code issues.

Updating and altering application features to enhance performance.

PHP Developer Requirements:

A degree in computer science B.Sc. (IT), BCA, MCA, B.E., B.Tech.

Knowledge of PHP web frameworks including Cake PHP, Laravel, Symphony.

Strong Knowledge of front-end technologies including CSS, JavaScript, and HTML.

Understanding of object-oriented PHP programming.

Previous experience creating scalable applications.

Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.

Familiarity with SQL/NoSQL databases.

Good problem-solving skills.

Nice to have:

Knowledge of JIRA, GitHub, AWS Services, Smarty Templates

We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards

·       3+ yrs of experience in product development (Preferring SaaS based)

·       Must have experience in Java web-based application development

·       Hands on development experience on Java/J2EE, Springboot, Spring, Struts, Hibernate, REST Services

·       Experience on HTML, JavaScript, JQuery

·       Hands on experience on database-writing queries/procedures

·       Experience on SVN,GIT,

·       Knowledge of Server configuration

·       Knowledge of cloud preferably AWS

UKG's engineering teams wants to add 4 staff aug consultants (2 in US and 2 in Noida) to support their identity platform infrastructure, deployments to prod, escalations/KTLO, and debugging needs. They'll need to partner with internal dev teams who consume our Identity platform around any issues or new integrations needed. RCA/enhancing our observability.

They need to have the below qualifications:

• Linux (Ubuntu) - Understanding of Linux OS and has experience with troubleshooting complex issues that can be due to infrastructure related around disk/iops, network latency, jvm/gc related, as well as application related defects.

Python/similar scripting language to help automate manual tasks/remediation efforts.

• Ansible

• Identity platforms/technology -

SAML2/Oauth2/Directory server LDAP#python queryquerylanguage/OpenDJ/OpenAM/Auth0/Okta/SSO

• Java - understanding of Java tuning/best practices for high volume applications at scale

• Nginx

• Grafana • PagerDuty

• Postman/API • Kibana/Splunk

Dynatrace

GCP preferred. Azure is good as well.

Requirements:  

Experience with Hybris 6.x/ 1905/ 2005 with knowledge of Hybris B2C-ACCELERATOR/HYBRIS -B2B-ACCELERATOR, Hybris back- office, Hybris Frontend WCMS cockpit, product cockpit, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Solr Customization  

Experience working on core Java, JSP/Servlets, JEE, Spring, Services (SOAP, REST), Design Patterns, Apache, Tomcat, Build Tools- Ant/Maven/Jenkins, SCM Tools - CVS/SVN/ GIT Hub • Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR 

Additional skills in SOA, ESB, JMS • Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.  

Experience in eCommerce/Hybris payment integration, 3rd Party integration development.  

Preferable to have development experience in Spartacus Hybris module. 

Preferable to have exposure to Azure cloud (Hybris CCV2)  

Fundamental knowledge of design patterns.  

Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features and technical designs  

Passionate about building great solutions 

Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery  

Willing to work in Shifts to support Production environment and Samsung.com Global eCommerce client requests.  

Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios 

Hybris Platform Development experience of 3-10 yrs. 

Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn and grow a lot more?

We are looking for motivated technical leads with skills in PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

Responsibilities: 

• Technical Leads to provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements 
• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals. 
• Liaising with team members, management, and clients to ensure projects are completed to standard.. 
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. 
• Keeping up-to-date with industry trends and developments. 
• Updating work schedules and performing troubleshooting as required.
•  Writing progress reports and delivering presentations to the relevant stakeholders.
• Framework Conduct peer-reviews and lead reviews and provide feedback.
• Develop, maintain, troubleshoot, enhance and document
  
  

Requirements: 

• 6+ Years of IT industry experience 
• Sound knowledge of PHP Based frameworks (Word press, Laravel, Drupal, Codeigniter JavaScript, HTML, CSS 
• Ability to manage multiple projects and juggle priorities 
• Hands-on experience with SQL/MySQL schema design, SOLID principles, REST API design 
• Sound knowledge of estimation technique & design patterns 
• Excellent technical, diagnostic, and troubleshooting skills 
• Excellent communication, motivational, and interpersonal skills
  
  Perks & Benefits:
  
  
• Work from home/hybrid
• 5 days working 
• Leave compensations 
• Flexible working hours 
• Exposure to the international market
• Medical Insurance

Should be able to take responsibility and work independently.

- Professional experience with C#, .NET & OOPS

- Skill for writing reusable C# libraries