Designation: Business Development Manager/ Sr. Business Development Manager- IT Service Sales
Coddle Technologies Pvt Ltd
Experience: 5 - 10 years
Salary: As per the Market Standards
Location: Bangalore/Bengaluru
Job Description:
Able to converse clearly and concisely over the phone.
Proactive, dedicated and self-motivated attitude.
Appears confident and assertive, but not aggressive in all internal/external dealings.
Ability to work on own initiative.
Should be target oriented and should be able to meet the targets well in time.
Clear demonstration of an interest in Digital Internet technologies.
Should be able to manage a team and deliver results.
Do telephonic with prospects and customers and work on closures.
Would be responsible for managing end to end sales and achieve targets / Quotas.
Responsible for providing technical inputs to the sales team, both printed and electronic promotional material, product training, and relevant clinical papers.
Required Candidate profile:
Must have experience of Marketing / Business development or Client generation in Web, Mobile application using PHP, React Native from international market.
Responsible for Research & Generating Quality Leads for Web, Mobile development by Outbound calls, Emails, creating required documents.
Follow-up with Generated Leads.
You will be responsible for identifying opportunities, evaluating its fit with the company vision, negotiating and closing deals.
Achieve the assigned Sales target by Acquisition, Retention & Renewal.
An input into the sales strategy - You will constantly keep upgrading your business development techniques.
Candidate with Excellent Communication, Presentable Personality.
Experience of forecasting, budgeting expenses and ensuring sales achievement.
Experience in handling a team of 4+ members.
Role: Sales/Business Development Manager
Industry Type: IT Services & Consulting
Functional Area: Sales, Retail, Business Development
Education
UG: Any Graduate - Any Specialization
Key Skills
Sales Strategy, Marketing, Business Development Management , Sales Achievement , Target Achievement , Product Training, Web Technologies , React Native, Mobile Development, Outbound Calling, Web and Mobility Service Sales
About Coddle Technologies
About
Coddle Technologies focus on building state-of-the-art custom software applications catering to international markets. We are a group focused on designing and delivering powerful, innovative web and mobile apps, mainly for startups and SMBs. We are currently servicing clients across US, UK, Europe, Singapore and Australia which include domains like E commerce, Travel, Media, Digital Marketing, Financial services, Health and Hospitality. Our services include Web Design, Web Development, API Integration services, Content Managed website development, E-commerce application development, Mobile website development and bespoke application development tailored to customer needs. We make use of the latest trends in Technologies and provide optimal solutions for our customers.
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Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
PREFERRED QUALIFICATION AND SKILLS:
• In depth knowledge of HTML5 • In depth knowledge of CSS3 (Less, Sass, Stylus is a plus), knowledge of BEM methodology is preferred
• Detailed knowledge of JavaScript (ES2015 is a plus) is a must
• Good knowledge of Node.js & npm
• Gulp or Grunt experience is a plus • Experience with Atomic design paradigm is a plus
• Experience in any JS framework(Angular, React + Redux, Vue, etc.,) is must
• Understanding of Web Accessibility WCAG guidelines.
• Must be able to mentor and guide junior technical resources.
• One who is proactive and come forward with technology related initiatives. Motivated selfstarter.
• Good Communication skills. English - Oral and Written.
- Lead the data science, ML, product analytics, and insights functions by translating sparse and decentralized datasets to develop metrics, standardize processes, and lead the path from data to insights.
- Building visualizations, models, pipelines, alerts/insights systems, and recommendations in Python/Java to support business decisions and operational experiences.
- Advising executives on calibration strategy, DEI, and workforce planning.
Primary Skills & Criteria [Mandatory]
- Technology Business Analyst
- Experience with Finance IT, EPM IT, ETL Processes
- Minimum Work Experience: 12+ years
Other Requirements [Good to have]
- Exposure to tools like Jira, Confluence, etc.
- Exposure to development and production support processes
- Exposure to EPM tools [e.g., HFM, FMDEE, etc.]
- Candidate should be able to lead and track technical developments/tasks independently and present status to management
- Candidate should be self-motivated and self-sufficient to work independently without much supervision
- Strong verbal and written communication skills
Role Duties/Activities
The Technology “Agile Business Analyst” or “Business Analyst” is responsible for ensuring the team works within an Agile delivery method and that their backlog of requirements and analysis feed into Technology Projects and Programmes successfully.
This role will carry out some or all of the following activities:
- Assures delivery through the entire life cycle of the project of user requirements through to live
- Managing the capture, analysis, and documentation of business process (including IT processes)
- Designing solutions or change interventions
- Oversee change management activities which can include diverse tasks such as timeline planning to
- stakeholder engagement
- Manage or collaborate in change interventions such as training and communication
- Tracking and documenting progress and managing status reporting
- Managing implementation of solutions
- Risk identification, risk reporting and devising interventions to mitigating risks
- Budget management and forecasting
- Management of external service providers
- Support Technology teams to manage delivery proactively, balancing scope, schedule, resourcing, dependencies, communications, etc.
- Work with the Technology team and Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g. Scrum, Kanban, Lean), and corresponding management of dependencies
- Oversee the monitoring and reporting of progress, issues, dependencies, risks to the stakeholders
- Ensure adherence to standard controls and drives teams to achieve compliance and framework,
- capability management, Security controls and technology architecture designs
Job Responsibility:
-
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
-
Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
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Contributes to team effort by accomplishing team metrics and SLA
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Provides all billing-related information to customers – helps in resolving any billing issues
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Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
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Ensures and provides quality service to both internal and external customers.
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Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
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Participates and provides expertise as a member of the Customer Care group
-
Attends regular meetings and feedback sessions
Consult managers to gather inputs on manpower requirements and job objectives
Write and post job descriptions on career websites, linkedin other job portals
Source candidates through databases, job portals, social media and networking
Conduct phone interviews
Schedule interviews and follow-ups with the candidates
Maintain a complete record of interviews and new hires
About FirstPrinciples
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You will be responsible for:
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- Improve imagery and content creation processes to increase accuracy and reduce the time taken.
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- Coach the team daily, so that business objectives are met consistently. Plan, manage and adjust staff levels to meet requirements.
- Assist with the recruitment process when / if required.
- Excellent written and verbal skills in English with atleast 6 years of experience as a Content Writer across various industries. Previous agency experience will be an added advantage.
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Job Description
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Our data and risk team is the core pillar of our business that harnesses alternative data sources to guide the decisions we make at Rely. The team designs, architects, as well as develop and maintain a scalable data platform the powers our machine learning models. Be part of a team that will help millions of consumers across Asia, to be effortlessly in control of their spending and make better decisions.
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• Optimize and automate ingestion processes for a variety of data sources such as: click stream, transactional and many other sources.
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What will you need
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• Experience dealing with large scale
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Data Pipelining
- Strong command in building & optimizing data pipelines, architectures and data sets
- Strong command on relational SQL & noSQL databases including Postgres
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Big Data: Strong experience in big data tools & applications
- Tools: Hadoop, Spark, HDFS etc
- AWS cloud services: EC2, EMR, RDS, Redshift
- Stream-processing systems: Storm, Spark-Streaming, Flink etc.
- Message queuing: RabbitMQ, Spark etc
Software Development & Debugging
- Strong experience in object-oriented programming/object function scripting languages: Python, Java, C++, Scala, etc
- Strong hold on data structures & algorithms
What would be a bonus
- Prior experience working in a fast-growth Startup
- Prior experience in the payments, fraud, lending, advertising companies dealing with large scale data