We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.

Key Responsibilities

Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

Successful completion of client onboarding within defined timelines.
% of clients adopting new modules/features post-launch.
Customer satisfaction and training feedback scores.
Number of actionable product insights shared with the Product team.

Preferred Experience

Prior experience in eCommerce operations or SaaS-based implementation.
Exposure to warehouse or retail tech environments.
Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

Bachelor’s degree in Business, Engineering, or a related field.
1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
Strong communication and presentation skills in English and Hindi.
Ability to explain technical concepts in simple, client-friendly language.
Comfortable with frequent travel and hands-on work at client sites.
An analytical mindset with the ability to capture and report actionable feedback.
Comfortable working independently or in a cross-functional setup.

Role Overview

Key Responsibilities

Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

Successful completion of client onboarding within defined timelines.
% of clients adopting new modules/features post-launch.
Customer satisfaction and training feedback scores.
Number of actionable product insights shared with the Product team.

Preferred Experience

Prior experience in eCommerce operations or SaaS-based implementation.
Exposure to warehouse or retail tech environments.
Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

Bachelor’s degree in Business, Engineering, or a related field.
1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
Strong communication and presentation skills in English and Hindi.
Ability to explain technical concepts in simple, client-friendly language.
Comfortable with frequent travel and hands-on work at client sites.
An analytical mindset with the ability to capture and report actionable feedback.
Comfortable working independently or in a cross-functional setup.

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About EASYECOM

Founded :

2016

Type :

Products & Services

Size :

100-1000

Stage :

Raised funding

About

Enabling small scale merchants, manufacturers, retailers to sell their products online. Expert in scaling online business and providing end to end solutions

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Best Leaves & Holiday Programs.
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Knowledge-Based Hierarchy.
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Company Profile:

Job Description:

Establish strategic tie ups with the large & medium size merchant aggregators for the enablement of Digital Lending services offered.
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Cucumber

Test driven development (TDD)

BDD

+2 more

Primary Skill (Must): • 2+ years of experience in automation or Development using core Java • Hands on in writing clean code quickly in languages like Java and code review techniques • Strong understanding of computer science fundamentals and data structures • REST APIs and SOAP web services with JSON and XML payloads • Build systems such as TeamCity, Jenkins, Maven, Ant • Must have hands on experience on Database Preferably SQL • Must have worked on at least one of the Defect Management Tools such as (QC, TFS, etc.) • Experience in creation of test frameworks using open source automation tools. • Understanding of QA methodologies, life cycle and processes and project management techniques. • Open source automation tools and framework knowledge both at backend and frontend • Excellent Written and Verbal Communication is must Secondary Skills (Preferred): • One or two years of experience as developer using Java • Exposure to Cross Browser Testing using tools’ • Exposure to Security Testing • Understanding of Load & Performance testing tools such as Neo Load, Load Runner, Silk, etc. • Exposure to Mobile Testing • Good to have Testing Certification (ISTQB, CSTE etc.) • Should have worked in agile environment

Senior Associate - Online Partnerships

at Allit Group

Posted by Mayank Bagga

Hyderabad

1 - 3 yrs

₹3L - ₹6L / yr

Google Analytics

Google Adwords

HTML/CSS

Javascript

Client Servicing

+3 more

We are looking for Senior Associate - Online Partnerships for Hyderabad location. Key Responsibilities: • Seek publishers and content owners, who have pre-created content and look at acquisition of the content, for digital distribution and monetization. • Client Management and Customer Relationship Management, Customer Support in Implementing and optimizing AdSense/Adx and DFP in various web, mobile and tablet platforms. • Analysis and development of comprehensive business and online strategies resulting in increased traffic and revenue for the Clients being managed. Skills/Qualifications: • Excellent idea of the digital ecosystem, should be savvy with Mobile platforms, like Android and iOS, Web Applications. • Proficiency with some Google Solutions like "Google Analytics" or "AdWords" • Good understanding of HTML, Javascript, CSS, JS Frameworks a how the internet works. • Quick Learner, with strong grasp of Digital, Mobile and Social Trends • Good language proficiency in Telugu for Hyderabad (Written and Spoken), English and Hindi. Educational Qualifications: Engineering / MBA with a strong technology background Experience: 1-3 years of experience in Business Development & Operations support. Interested candidate please share your CV at mayank@allitgroup.com

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