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Product Adoption Specialist / Implementation & Training Executive
Product Adoption Specialist / Implementation & Training Executive
EASYECOM's logo

Product Adoption Specialist / Implementation & Training Executive

Shraddha Mahajan's profile picture
Posted by Shraddha Mahajan
1 - 3 yrs
₹5L - ₹7L / yr
Mumbai, Delhi
Skills
adoption
Training and Development
Implementation

Role Overview

We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.


Key Responsibilities

  • Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
  • Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
  • Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
  • Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
  • Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
  • Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
  • Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
  • Meet or exceed adoption and engagement targets set for existing and new clients.


Key Performance Indicators (KPIs)

  • Successful completion of client onboarding within defined timelines.
  • % of clients adopting new modules/features post-launch.
  • Customer satisfaction and training feedback scores.
  • Number of actionable product insights shared with the Product team.



Preferred Experience

  • Prior experience in eCommerce operations or SaaS-based implementation.
  • Exposure to warehouse or retail tech environments.
  • Working knowledge of Excel, CRM tools, and support ticketing systems.


Required Skills & Qualifications

  • Bachelor’s degree in Business, Engineering, or a related field.
  • 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
  • Strong communication and presentation skills in English and Hindi.
  • Ability to explain technical concepts in simple, client-friendly language.
  • Comfortable with frequent travel and hands-on work at client sites.
  • An analytical mindset with the ability to capture and report actionable feedback.
  • Comfortable working independently or in a cross-functional setup.
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About EASYECOM

Founded :
2016
Type :
Products & Services
Size :
100-1000
Stage :
Raised funding

About

Enabling small scale merchants, manufacturers, retailers to sell their products online. Expert in scaling online business and providing end to end solutions
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Company social profiles

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