We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.

Key Responsibilities

Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

Successful completion of client onboarding within defined timelines.
% of clients adopting new modules/features post-launch.
Customer satisfaction and training feedback scores.
Number of actionable product insights shared with the Product team.

Preferred Experience

Prior experience in eCommerce operations or SaaS-based implementation.
Exposure to warehouse or retail tech environments.
Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

Bachelor’s degree in Business, Engineering, or a related field.
1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
Strong communication and presentation skills in English and Hindi.
Ability to explain technical concepts in simple, client-friendly language.
Comfortable with frequent travel and hands-on work at client sites.
An analytical mindset with the ability to capture and report actionable feedback.
Comfortable working independently or in a cross-functional setup.

Role Overview

Key Responsibilities

Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

Successful completion of client onboarding within defined timelines.
% of clients adopting new modules/features post-launch.
Customer satisfaction and training feedback scores.
Number of actionable product insights shared with the Product team.

Preferred Experience

Prior experience in eCommerce operations or SaaS-based implementation.
Exposure to warehouse or retail tech environments.
Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

Bachelor’s degree in Business, Engineering, or a related field.
1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
Strong communication and presentation skills in English and Hindi.
Ability to explain technical concepts in simple, client-friendly language.
Comfortable with frequent travel and hands-on work at client sites.
An analytical mindset with the ability to capture and report actionable feedback.
Comfortable working independently or in a cross-functional setup.

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About EASYECOM

Founded :

2016

Type :

Products & Services

Size :

100-1000

Stage :

Raised funding

About

Enabling small scale merchants, manufacturers, retailers to sell their products online. Expert in scaling online business and providing end to end solutions

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