
Product Adoption Specialist / Implementation & Training Executive
at EASYECOM
Role Overview
We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.
Key Responsibilities
- Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
- Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
- Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
- Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
- Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
- Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
- Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
- Meet or exceed adoption and engagement targets set for existing and new clients.
Key Performance Indicators (KPIs)
- Successful completion of client onboarding within defined timelines.
- % of clients adopting new modules/features post-launch.
- Customer satisfaction and training feedback scores.
- Number of actionable product insights shared with the Product team.
Preferred Experience
- Prior experience in eCommerce operations or SaaS-based implementation.
- Exposure to warehouse or retail tech environments.
- Working knowledge of Excel, CRM tools, and support ticketing systems.
Required Skills & Qualifications
- Bachelor’s degree in Business, Engineering, or a related field.
- 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
- Strong communication and presentation skills in English and Hindi.
- Ability to explain technical concepts in simple, client-friendly language.
- Comfortable with frequent travel and hands-on work at client sites.
- An analytical mindset with the ability to capture and report actionable feedback.
- Comfortable working independently or in a cross-functional setup.

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Job description
Company Description
Honeycomb Creative Support is an integrated marketing communication agency, with
nearly 14 years of experience marketing in diverse sectors such as lifestyles, IT,
pharmaceuticals, healthcare, education, manufacturing, and automotive. The firm
provides creative design and marketing services to local and international clients
using creative vision, information analysis, strategic thinking, and execution to sell
ideas and unique products to the target audience. Honeycomb provides services such
as Web Design & Development, Graphic Design, Corporate and Product Video
Production, Digital Marketing, Branding, Fine-Art Printing and On-site Creative
Studio at Client Location.
Role Description
If you are looking for an exciting opportunity to work with an established marketing
communications agency, you have come to the right place. We are looking for a full-
time On-Site Back End developer Laravel | Exp: 2 to 3 Years | 3 - 5 LPA, based in
Greater Bengaluru Area. As a Back End Engineer at Honeycomb Creative Support,
you will be a part of our development team, responsible for building server
applications and APIs.
Qualifications
• PHP and PHP Frameworks
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*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric
What is on our offer?
- An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values.
- We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career.
- Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge.
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- Have an open mind to turn business requirements into attractive yet practical visualisations.
- Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions.
- Contribute to the success of the team through active participation, team work and owning project deliverables.
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