
Product Adoption Specialist / Implementation & Training Executive
at EASYECOM
Role Overview
We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.
Key Responsibilities
- Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
- Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
- Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
- Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
- Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
- Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
- Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
- Meet or exceed adoption and engagement targets set for existing and new clients.
Key Performance Indicators (KPIs)
- Successful completion of client onboarding within defined timelines.
- % of clients adopting new modules/features post-launch.
- Customer satisfaction and training feedback scores.
- Number of actionable product insights shared with the Product team.
Preferred Experience
- Prior experience in eCommerce operations or SaaS-based implementation.
- Exposure to warehouse or retail tech environments.
- Working knowledge of Excel, CRM tools, and support ticketing systems.
Required Skills & Qualifications
- Bachelor’s degree in Business, Engineering, or a related field.
- 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
- Strong communication and presentation skills in English and Hindi.
- Ability to explain technical concepts in simple, client-friendly language.
- Comfortable with frequent travel and hands-on work at client sites.
- An analytical mindset with the ability to capture and report actionable feedback.
- Comfortable working independently or in a cross-functional setup.

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Website: https://www.thealteroffice.com/about
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- 2 to 4 years of professional experience as a Backend Engineer or similar role.
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- Strong control over revenue through various means and channels and reconciliation
- Working knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations.
- Day-to-day banking operations and fund planning & reporting to management.
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- Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS.
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- Responsible for implementing Finance Policies set by the management/Corporate Office.
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Experience: 1-3 years in core accounting & finance
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Location: Lower Parel
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Premiere pro
After effects
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A strong portfolio of illustrations or other graphics
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Conceptualizing visuals based on requirements
Creating images and layouts by hand or using design software
Testing graphics across various media
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Develop illustrations, logos and other designs using software
Use the appropriate colors and layouts for each graphic
Work with copywriters and creative director to produce final design
Amend designs after feedback
Ensure final graphics and layouts are visually appealing and on-brand.
Provide feedback on social posts and use your design experience to help create amazing social media posts/graphicsDesired Candidate Profile
Graphic design experience with Adobe Photoshop, Illustrator.
Experience creating artworks for various different social channels (YouTube, Instagram, LinkedIn, Facebook, Google or YouTube ads, etc
We are accepting Visual Designer, Graphic Artist, Design Specialist etc.
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Act as the initial point of contact for all client related concerns ,which indeed makes you the main communication channel between the clients and the developers.
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Farming, Cold reachout, existing relationships, partnerships
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Pre-requisites for the Role
1.Job ID-EMJR0120PS
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- Experience in Unix/Linux shell scripting.
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