
Product Adoption Specialist / Implementation & Training Executive
at EASYECOM
Role Overview
We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.
Key Responsibilities
- Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
- Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
- Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
- Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
- Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
- Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
- Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
- Meet or exceed adoption and engagement targets set for existing and new clients.
Key Performance Indicators (KPIs)
- Successful completion of client onboarding within defined timelines.
- % of clients adopting new modules/features post-launch.
- Customer satisfaction and training feedback scores.
- Number of actionable product insights shared with the Product team.
Preferred Experience
- Prior experience in eCommerce operations or SaaS-based implementation.
- Exposure to warehouse or retail tech environments.
- Working knowledge of Excel, CRM tools, and support ticketing systems.
Required Skills & Qualifications
- Bachelor’s degree in Business, Engineering, or a related field.
- 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
- Strong communication and presentation skills in English and Hindi.
- Ability to explain technical concepts in simple, client-friendly language.
- Comfortable with frequent travel and hands-on work at client sites.
- An analytical mindset with the ability to capture and report actionable feedback.
- Comfortable working independently or in a cross-functional setup.

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Greetings.
We have an immediate opportunity for Sr Developer position with one of our clients based out of Hyderabad location.
Please find the below Job Description.
Position : Sr.Developer
Work Location : Hyderabad (On Hybrid model)
Experience : 8+ yrs
Job Type : Permanent
Description:
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Qualification:
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Please send us your updated resume and the below required details for further process.
Full Name:
Email ID:
Contact No:
Skype ID:
Total Experience :
Relevant Experience :
Current Location :
Preferred Location:
Current CTC :
Expected CTC :
Notice Period :
Reason for Change :
Any offers :
References of your friends/colleagues will be appreciated. Please let me know for any further queries.
Thanks & Regards,
Meghana,
USP HR Technologies (www.usptech.in)
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Generate sitemaps dynamically at root domain and country library level.
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About Navi
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1.Perseverance, Passion and Commitment
- Passionate about Navi’s mission and vision
- Demonstrates dedication, perseverance and high ownership
- Goes above and beyond by taking on additional responsibilities
2.Obsession with high quality results
- Consistently creates value for the customers and stakeholders through high quality outcomes
- Ensuring excellence in all aspects of work
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- Experiences and engineering frameworks.
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