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Product Adoption Specialist / Implementation & Training Executive
Product Adoption Specialist / Implementation & Training Executive

Product Adoption Specialist / Implementation & Training Executive at EASYECOM · Mumbai, Delhi · 1 - 3 years · ₹5L - ₹7L / yr · Raised funding · Posted 7 Aug 2026

EASYECOM's logo

Product Adoption Specialist / Implementation & Training Executive

Shraddha Mahajan's profile picture
Posted by Shraddha Mahajan
1 - 3 yrs
₹5L - ₹7L / yr
Mumbai, Delhi
Skills
adoption
Training and Development
Implementation

Role Overview

We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.


Key Responsibilities

  • Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
  • Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
  • Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
  • Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
  • Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
  • Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
  • Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
  • Meet or exceed adoption and engagement targets set for existing and new clients.


Key Performance Indicators (KPIs)

  • Successful completion of client onboarding within defined timelines.
  • % of clients adopting new modules/features post-launch.
  • Customer satisfaction and training feedback scores.
  • Number of actionable product insights shared with the Product team.



Preferred Experience

  • Prior experience in eCommerce operations or SaaS-based implementation.
  • Exposure to warehouse or retail tech environments.
  • Working knowledge of Excel, CRM tools, and support ticketing systems.


Required Skills & Qualifications

  • Bachelor’s degree in Business, Engineering, or a related field.
  • 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
  • Strong communication and presentation skills in English and Hindi.
  • Ability to explain technical concepts in simple, client-friendly language.
  • Comfortable with frequent travel and hands-on work at client sites.
  • An analytical mindset with the ability to capture and report actionable feedback.
  • Comfortable working independently or in a cross-functional setup.
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About EASYECOM

Founded :
2016
Type :
Products & Services
Size :
100-1000
Stage :
Raised funding

About

Enabling small scale merchants, manufacturers, retailers to sell their products online. Expert in scaling online business and providing end to end solutions
Read more

Company social profiles

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About StarApps Studio

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.


About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.


Key Responsibilities

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Why Join Us

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ABOUT REO

Who we are

Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.


Great! Now let’s talk about You and this Role! 🙌

🎉 What will you be working on?

  • You will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev. This also includes
  • Owning customer/ account onboarding and setup
  • Working with them to understand their goals and explain how the product helps them in achieving these goals
  • Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals
  • Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.
  • You will own customer renewals and up-sales. This means you will:
  • Own expansion revenue from your accounts
  • Own relationships with customers and buyers in the account.
  • Advice them on the right product packages and upgrades they might be needing in their growth journeys
  • Spearhead product adoption within the customer enterprise

👯 Skill we are looking for in this role

  • This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:
  • Past experience of working in an early SaaS startups (2-3 years) or
  • Past VC/ Management Consulting Experience (3-4 years) or
  • Past experience of being in a client facing role
  • Past experience of managing US based accounts
  • MBA from Tier 1 institutes


👯 What qualities we look for in our team members?

While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you. Reo.Dev might be a good fit if you:

  • Work hard, hands-on and want to grow really fast.
  • Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
  • Execute fast.
  • Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
  • Are someone people like to work with, low on ego, high on humility
  • Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
  • Have a longish view of your career growth and not optimising for the next 1-2 years.


Read more here:

👋 Hi There, Meet Reo.Dev

  • Origins: Reo.Dev was founded in March 2023 by Achintya, Gaurav and Piyush – All of them are 2nd time Entrepreneurs [read more on the Founding team below]
  • Value Prop: Reo.Dev provides Revenue Intelligence for Developer tool companies. We are category creators and currently no other company has the capabilities Reo.Dev has. Our closest parallel is 6sense.com which operates in the B2B SaaS industry and does not serve DevTool companies
  • Customers: Our Customer base includes some of the most respected DevTool companies [see more details below]. All of our Customers are in the US and EU. We are hugely Customer centric and satisfaction scores are very high. [read more on customer feedback below]
  • Traction: We have grown 5X in 2024 vs. Dec’2023 and are on track to grow 10X in 2024 vs. Dec’2023. We price at a Premium and have 90%+ Gross margin
  • Funding: We are funded by the most reputed VCs from India and the US [see more on Fundraise below]


Origins and Value Prop

🏗️ About the Developer Tools industry:

Developer tools is a $500 billion industry, generates $50B in revenue annually and has been growing at 22% year on year. Source

By definition, this industry is at the frontier of technology. Innovation happens extremely fast in this industry. Teams need to have a strong technological background to build for this industry

Developer tools can scale up globally, generate strong revenue and have high profit margins


🏆 Reo.Dev Value Prop

Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.

Our customers include CROs, VP Sales, VP Marketing, AE, SDR teams and Marketing teams of Devtool companies


👷‍♂️ Founding Team:

Reo has been founded by experienced entrepreneurs. All three founders have a strong track record of building start-ups and leading teams

  • Achintya: Achintya was previously the co-founder at Phyllo, which is a developer tool company. Phyllo raised ~$18M in VC funding from top tier VCs. Achintya is a Chemical Engineer from IIT Delhi (2009) and MBA from Indian School of Business (2013)
  • Piyush: Piyush is a second time entrepreneur. He previously founded Scholr, which was an EdTech start-up and was acquired by BYJU’S in 2020. Piyush is a Mechanical Engineer from IIT Kharagpur (2008) and MBA from India School of Business (2013)
  • Gaurav: Gaurav is a senior Tech leader with 16 years of experience. Previously he was VP Engineering at Ninjacart (valued at $1B+) and CTO of Kuliza where he led a team of 150+ developers. He is a Computer Science Engineer from IIIT Allahabad (2006)


💡 As co- founders we take pride in the fact that people who have worked with us in the past, want to work with us again!


Customers and Traction

In 9 months since Product Launch, we have amassed a large customer base comprising of some of the most well known and highly reputed DevTool companies. 90% of our Customers are HQ’d in North America and Europe



Some of our Customers:

Customer Feedback and NPS:


Our customers love us!! Check this out!

https://www.youtube.com/watch?v=DzvixiSd7GA

Customer Feedback

Unleash Shorts.mp4

“Reo Helped us identify needle in haystack accounts. We overachieved our targets for consecutive months with Reo.Dev”

**Micheal, CMO, Unleash [Spark Capital. Series A| Open Source Feature Mgmt. Platform]**

Aporia Shorts.mp4

“The most beautiful things about Reo.Dev is that it was built for developer focused companies. We saw a 2X increase in meetings booked!”

**Shai Alani, VP Marketing, Aporia [Tiger Global. Series A | ML Ops Platform]**

Fluree Shorts (1).mp4

“Reo.Dev data is some of the best data I have ever used. It helped us increase sign-ups by 30%”

Kevin Doubleday, Director - Marketing, Flur.ee [Sinewave. Series A | Data Mgmt. Platform]

Lightbend Shorts (1).mp4

“With Reo.Dev, we identified more than 10,000 target accounts that we had never interacted before”

**Alec Cross, VP Sales, Lightbend [Greylock, Dell Capital. Series D| Low Latency Microservices]**

Chronicle Shorts .mp4

“Reo.Dev is integrated into our SDR process. It is helping us learn who is evaluating our competitors and triangulate intent on web”

Andrew Twigg, Sales Director, Chronicle [Low Latency Trading PaaS]

WhatsApp Audio 2023-10-19 at 10.52.54 AM.mpeg

“I was never able to crack technical prospecting and this cracked it.”

Micheal, AE (Outsourced), Outerbounds [Foundation Capital, Series A | AI Infra platform]

Traction

In 2024, we have grown 5X vs. 2023 and are on track to grow 10X by the end of the year!



Fundraise

Pre-Seed round: Q3’2023

Read about our Pre-Seed round here:

https://inc42.com/buzz/reo-dev-bags-funding-to-provide-sales-intelligence-to-developer-focused-enterprises/

https://business.outlookindia.com/corporate/reodev-secures-12-million-in-pre-seed-funding-round-led-by-india-quotient

https://entrackr.com/2024/02/revenue-intelligence-startup-reo-dev-raises-1-2-mn-led-by-india-quotient/


Seed round: Q2’2024

We have raised a Seed round funding in Q2’ 2024 from one of the most reputed VC funds in the US. This round has not been announced yet.


Series A: Q2’ 2026

Reo.Dev just raised $11.3M in Series A funding (Q2**’**, 2026), led by Elevation Capital, with participation from Heavybit, India Quotient, Foster Ventures, Uncorrelated Ventures, and other angel investors. This brings our total funding to $15.3M.

Media:

  • Reo.Dev Raises $11.3 Million Series A to Scale AI Signals for Companies Selling to Engineering Teams (PR Newswire)
  • Reo.Dev raises $11.3M in Series A led by Elevation Capital (YourStory)
  • Reo.Dev Bags $11.3M Series A to Scale Across the US (Yahoo Finance)
  • Reo.Dev Raises $11.3M in Series A Funding (FinSMEs)


Read more
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Milan Kumari
Posted by Milan Kumari
Bengaluru (Bangalore)
1 - 2 yrs
₹2.5L - ₹3L / yr
Sales
Marketing
Business Development
New business development

Role Overview:


We are looking for a dynamic and articulate Pre-Sales Associate to be the first point of contact for our prospective customers. You will be responsible for lead qualification, understanding customer needs, product/service demo, proposal coordination and supporting the sales closure process.


Key Responsibilities:


1. Lead Management: Handle inbound leads from website, referrals, and social media. Qualify leads through initial calls and understand requirements of customers.


2. Client Need Analysis: Conduct discovery calls to understand expectations of the customer.


3. Pitch & Demo: Give initial presentation of our services to prospective customers virtually and in-person.


4. Proposal & Documentation: Coordinate with Research, Content and Design teams to prepare customized proposals, presentations, and MoUs.


5. CRM & Follow-ups: Maintain lead pipeline in CRM/Google Sheets, do regular follow-ups, and ensure timely closure support for the Sales Head.


6. Market Research: Track potential customers and create database of prospects state-wise.


7. Coordination: Work closely with Sales, Operations and Strategy teams for smooth handover after deal closure.


Required Skills & Qualifications:


- Excellent communication skills in English, Hindi and Kannada (Marathi/Telugu/Tamil is an added advantage)

- Strong presentation and interpersonal skills

- Proficiency in MS Office - PowerPoint, Excel, Google Suite

- Should be comfortable with targets and flexible with working hours.


Renumeration: Will be decided as per their assessment and interview and their earlier work experience if any.

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Shashikanth Rathod
Posted by Shashikanth Rathod
Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹3L / yr (ESOP available)
Customer Support
Customer Service
Onboarding
Sales

🚀 We're Hiring: Customer Support Executive

Join WorkBuddyHR – Help Us Transform HR for Modern Businesses

At WorkBuddyHR, we're building the next generation of HRMS software that helps startups and growing businesses automate HR operations, simplify employee management, and make smarter decisions through powerful insights.

If you're passionate about helping people, solving problems, and creating exceptional customer experiences, we'd love to have you on our team!

📍 Location: Bengaluru (Work From Office)

💼 Role: Customer Support Executive

🕒 Employment Type: Full-Time

💰 Compensation

  • ₹20,000 Fixed Salary
  • Attractive Performance Incentives
  • Career Growth Opportunities based on your performance

🌟 What You'll Do

  • Be the first point of contact for customers through phone, email, WhatsApp, and chat.
  • Resolve customer queries with empathy and professionalism.
  • Guide customers on using WorkBuddyHR effectively.
  • Conduct product onboarding sessions for new clients.
  • Coordinate with the technical team to ensure timely issue resolution.
  • Build long-term relationships with customers and ensure high satisfaction.
  • Identify opportunities for renewals, referrals, and product adoption.
  • Capture customer feedback and help improve our product.

✅ What We're Looking For

  • Graduate in any discipline.
  • 0–2 years of experience in Customer Support, Customer Success, or a similar role.
  • Excellent communication skills in English (Hindi and Kannada are a plus).
  • Positive attitude with strong problem-solving skills.
  • Customer-first mindset and willingness to learn.
  • Basic computer knowledge and familiarity with MS Office or Google Workspace.

🎯 Why Join WorkBuddyHR?

✨ Be part of an ambitious HR Tech startup from its early growth stage.

✨ Work with a passionate and supportive team.

✨ Learn SaaS, customer success, and enterprise client management.

✨ Make a real impact by helping businesses improve their HR operations.

✨ Fast career growth for high performers.

📩 Ready to Join Us?


WorkBuddyHR

Automation that works. Insights that matter.

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Arshiya Shaikh
Posted by Arshiya Shaikh
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Mumbai
3 - 5 yrs
₹3.5L - ₹6L / yr
Communication Skills

Customer Sales Advisor (Night Shift – US Process)

Location: Goregaon East, Mumbai (Work from Office)

We are looking for a Customer Sales Advisor to connect with US-based retail and restaurant owners, promote our SaaS solutions, online ordering applications, and POS systems, and drive merchant onboarding.

Key Responsibilities:

  • Reach out to prospective merchants and generate qualified leads.
  • Understand business needs and recommend suitable software solutions.
  • Conduct product demonstrations and follow up with prospects.
  • Build relationships and assist merchants through the onboarding process.
  • Achieve sales and onboarding targets while maintaining CRM records.

Requirements:

  • Excellent English communication skills.
  • Experience in sales, lead generation, or customer-facing roles preferred.
  • Comfortable working night shifts (US business hours).
  • Strong sales, negotiation, and relationship-building skills.
  • Experience in SaaS, e-commerce, or POS solutions is a plus.


Read more
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Pradeep Chandkiran
Posted by Pradeep Chandkiran
Bengaluru (Bangalore)
0 - 5 yrs
₹1L - ₹5L / yr
Effective communication
Customer Relationship Management (CRM)
SOP
Negotiation

Who are we?


We are a fast-growing technology company building digital platforms and services for global industries that depend on reliable operations, strong coordination and seamless communication.

Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.

We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.

Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.



Who are we looking for?


We are looking for a new team of highly organised and commercially driven Sales Success Specialists to support our sales growth, customer onboarding and revenue operations.


This role sits at the centre of lead generation, CRM discipline, sales follow-up, customer coordination, logistics and order-to-cash execution. The ideal candidate will be comfortable making cold calls, managing data accurately, coordinating with internal teams and ensuring that every lead, order and customer interaction is followed through professionally.


This is a hands-on role for someone who enjoys sales operations, customer success and execution.


Key Responsibilities


Lead Generation and Cold Calling

  • Identify, research and qualify new sales leads.
  • Conduct cold calls and follow-up calls with prospective customers.
  • Maintain professional communication with prospects across phone, email, WhatsApp and LinkedIn.
  • Book meetings and demos for senior sales team members.
  • Track lead status and next steps clearly in the CRM.

CRM and Sales Data Management

  • Create, maintain and update CRM records for leads, customers, contacts, opportunities and orders.
  • Ensure all sales activity, follow-ups, meeting notes and customer updates are properly logged.
  • Keep customer and vessel data accurate and up to date.
  • Prepare weekly sales pipeline and activity reports.
  • Support sales forecasting and order tracking.

Lead-to-Order Coordination

  • Support the sales team in moving leads through the pipeline.
  • Follow up on proposals, pricing, commercial queries and customer confirmations.
  • Coordinate internal approvals, documentation and customer onboarding requirements.
  • Ensure handover from sales to delivery is clear and complete.
  • Track trial accounts, pilots, activations and customer commitments.

Order-to-Cash Support

  • Coordinate order confirmation, customer documentation and billing information.
  • Work with finance to support invoicing, payment follow-up and revenue tracking.
  • Monitor order status from confirmation through to activation and payment.
  • Support renewal tracking, upsell opportunities and customer account updates.
  • Maintain clear records of commercial terms, purchase orders and invoice status.

Logistics and Customer Operations

  • Coordinate dispatch, delivery and tracking of any required hardware or onboarding material.
  • Liaise with customers, vessel contacts, agents and internal delivery teams.
  • Ensure activations, licences, customer access and support processes are completed on time.
  • Help resolve operational blockers by coordinating between sales, support, finance and delivery teams.

Skills and Experience

Essential

  • 0 to 5 years of experience in sales support, inside sales, customer success, sales operations or revenue operations.
  • Strong communication skills, especially over phone and email.
  • Comfortable making cold calls and following up with prospects.
  • Good CRM discipline and attention to detail.
  • Strong Excel / Google Sheets skills.
  • Ability to manage multiple leads, customers and tasks at the same time.
  • Commercial mindset with strong follow-through.
  • Comfortable working with sales, finance, logistics and customer success teams.

Preferred

  • Experience in B2B SaaS, maritime, logistics, shipping, telecoms, technology or enterprise services.
  • Experience using HubSpot, Zoho, Salesforce, Pipedrive or similar CRM tools.
  • Experience handling order management, invoicing coordination or customer onboarding.
  • Familiarity with LinkedIn prospecting and sales outreach tools.


Ideal Candidate Profile

You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.

You should enjoy working in a fast-moving environment where sales, customer success, operations and finance need to work closely together.


Key Success Measures

  • Number of qualified leads created and followed up.
  • CRM accuracy and completeness.
  • Speed and quality of lead follow-up.
  • Conversion support from lead to order.
  • Timely order processing and activation coordination.
  • Reduction in delays between order confirmation, invoicing and payment.
  • Clear reporting on sales pipeline, customer status and revenue progress.


Reporting Line

The role will report to CCO and will work closely with sales, customer success, finance and operations teams.


Why Join Us

This is an opportunity to be part of a growing technology company where sales execution, customer success and operational discipline directly contribute to business growth. The role offers strong exposure to B2B sales, customer operations, commercial processes and revenue management.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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