11+ Fulfillment Jobs in Jaipur | Fulfillment Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Job Description

We are hiring passionate Customer Support Associates for our International Voice Process. If you have strong communication skills and prior experience in a voice process, this is your opportunity to build a rewarding career with us.

Eligibility Criteria

• Minimum 6 months of experience in Voice Process (Customer Support Associate).
• Excellent verbal communication skills in English.
• Undergraduates and Graduates both are eligible to apply.

Job Details

• Salary: ₹29,000 CTC
• Work Shifts & Offs: 5.5 days working, rotational shifts & rotational offs.
• Interview Rounds: HR Round → Operations Round → Client Round
• Versant Requirement: C1 US Voice Versant

Additional Benefits

• Cab facility: Available for female employees during odd hours.
• Cab allowance: ₹180 per day for male employees.

Job Title: Full Stack Developer Trainer

Location: Poornima University, Jaipur

Duration:

Slot 1: 22nd July - 31st July 2024

Slot 2 : Sept last week or Oct first week 2024

Job Type: Part-time/Contractual

Overview: Poornima University, Jaipur, is seeking a skilled Full Stack Developer Trainer to conduct technical sessions in workshop mode for 3rd year B.Tech+FDA students starting from July 2024. The trainer will play a pivotal role in equipping students with the latest industry-relevant skills in full-stack development through hands-on workshops conducted on-campus.

Responsibilities:

• Design and deliver workshop-style technical sessions on full-stack development topics including but not limited to:
• Front-end technologies (HTML, CSS, JavaScript, React/Angular/Vue.js)
• Understanding of MERN Foundation
• Back-end technologies (Node.js, Python/Django, Ruby on Rails, Java/Spring)
• Database management (MySQL, PostgreSQL, MongoDB)
• API design and integration
• Version control systems (Git)
• Deployment and DevOps practices
• Develop practical assignments and projects that enhance students' understanding and application of full-stack development concepts.
• Provide mentoring and guidance to students on individual or group projects related to full-stack development.
• Assess and evaluate students' progress, providing constructive feedback for improvement.
• Collaborate with faculty members to align technical sessions with the curriculum and learning objectives of the B.Tech+FDA program.

Requirements:

• Proven professional experience of at least 5 years as a Full Stack Developer or a similar role with hands-on expertise in both front-end and back-end technologies.
• Strong proficiency in web development languages and frameworks.
• Familiarity with modern development tools and environments (IDEs, package managers, build tools).
• Knowledge of cloud platforms (AWS, Azure, Google Cloud), containerization (Docker), and CI/CD pipelines.
• Excellent communication skills with the ability to convey technical concepts effectively to students.
• Passion for teaching and mentoring, with a commitment to fostering a supportive and engaging learning environment.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field. Relevant certifications and/or industry experience will be an advantage.

Additional Information:

• This position is part-time/contractual, requiring on-campus presence during scheduled workshop sessions.
• The role offers an opportunity to contribute to the professional development of aspiring engineers and shape their skills in full-stack development.

Application Process: Interested candidates are invited to apply for this opportunity.

Job description :

We are hiring an Inside Sales Manager who will help drive high-quality output from our Inside Sales Team of Team Leads & Telesales Executives with 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation, and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales Team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations, etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside Sales/telesales experience in a B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance by leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has a growth mindset Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem-solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.

Good understanding of Java Programming language

- Hands-on experience in the full life cycle of Android application development

- Strong knowledge in RESTFUL web services

-Sound Knowledge of Android SDK's- Having a strong knowledge of building UI

- Having an understanding of working with third-party libraries

- Tools : Android Studio, Eclipse

-Good to Have : Knowledge and understanding of Kotlin

• A positive attitude, willing to jump in and tackle new challenges.

• 1- 3 years of experience in technical writing

• coordination and collaboration with the internal teams and concered stakeholders

• Design and document all in-house and client policies, procedures and systems.
• Deploy an HRMS / HRIS system for entire organisation.
• Assist in recruiting the new teams.
• Assist in the development of new HR products and services.

• Formulate strategic and practical plans, and provide advice to clients and employees to address daily issues, and HR matters.
• Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
• Promote HR programs to create an efficient and conflict-free workplace.
• Devise plans and techniques to drive change and culture management.
• Select and implement suitable HR technology.
• Administer compensation and benefit plans.
• Refurbish knowledge of advancements in the field and present new ideas.

• Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
• Approach, communicate and recruit talent through social networking, job search and portfolio websites.
• Maintain recruitment database, keep track of internal and external job applicants, and respond to speculative recruitment enquiries.

• Initiate and lead human resource programs and projects
• Coordinate Employee Relations and Engagement activities, including rewards and recognition.
• Organize training & development initiatives
• Handle all leave of absence requests from start to finish.
• Maintain employee files and records in electronic and paper form
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Motivating, developing, and directing people as they work. Identifying the best people for the job.
• Undertake tasks around performance management.
• Ensure compliance with labor regulations

• Years of Relevant Experience 3+ years of proven experience as an HR Generalist / Consultant
• Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
• Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.

• An analytical mind with problem-solving abilities
• Desire to work as a team with a results driven approach
• Should adhere to strict confidentiality in maintaining all company and client data.

• Excellent communication, interpersonal and consulting skills
• Ability to strategise and formulate business plans

•  
• In-depth knowledge of HR principles, functions, methods and best practices
• Good knowledge of employment/labor laws
• Understanding of research methods and analysis.

FULL STACK DEVELOPER

Skills Required:

• The ideal candidate should be hands-on, creative and passionate for new technology in Angular, NodeJS, AWS, MVC and enjoys collaboration, love software programming/coding and carries appetite for learning and sharing knowledge to make an impact on project delivery.
• Experts in multiple technologies such as Modern Java Script framework (preferably Angular 2 and above), Plain old Vanilla Java Script, MVC, jQuery, Web API, Node.JS, AWS, HTML, CSS etc. across software engineering, security, data interchange, data management (No Sql and Relational Database) etc.
• Must have good understanding of TypeScript, Materialized CSS, Sass, Less etc.
• Good to have Task Runners (Grant, Gulp, Webpack), Transpilers like Babel.
• Guide and mentor reporting team and create high performing technology teams.
• Monitor module progress and ensure regular publishing of status report and quality matrices to track the risks work to actively to resolve/mitigate the same.
• Solid understanding of the practical application of agile development methods and leading software development teams in an Agile/Lean/Continuous Delivery environment.
• Solid understanding and experienced of verson control systems like Git, GitHub, BitBucket, SVN etc.
• Should be passionate, voracious continuous learner who keeps up with the latest trends, tools, and technologies in the industry.
• Understands all times, technical depth and client expectation to maintain check on project health, monitors critical path items, risks and impact to timelines.
• Proficient communication/interactive skills

Key Skills:

Angular, MongoDB, Node.JS, MVC Architecture, HTML5, CSS, jQuery.