This is an operations leadership role with responsibility of delivering a robust deployment and performance of the product for a large client. You will be leading a team of Operations Associates and be responsible for end-to-end quality deployment of our core product in large scale manufacturing industries. You will be the custodian of field trials, business process mapping, change management, training and user adaption. Overview of the Role: • Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions. • Manage all external stakeholders and ensure successful deployments of the product. • Effectively interact with senior executives of clients and • Develop and continuously update/improve the training material and its communication. • Build an operational roadmap for the client to internalise our enterprise product. • Ensure operational excellence and improvement and deliver on all operational KPIs. • Build, train and manage the team performance. Ensure cost control and optimisation. • Work closely with the product team and business development team and contribute towards setting the product KPIs, core specifications and deadlines. Requirements: • Someone who is a quick learner and enjoys challenges of a fast-moving environment • Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution. • Excellent interpersonal skills and capability to leverage that in driving decisions. • Minimum 3 years of experience in operations or process improvement roles. Experience in the core manufacturing space is preferred. Personality Adjectives: Assertive and persuasive, analytical and a problem solver, good leader, go-getter, calm under pressure and adaptable.
Join the fastest growing recycling tech startup in Pune. Be part of a team that is changing the way dry waste is managed in India. The Operations Manager and Business Development team is responsible for demand creation, order fulfillment, logistics and customer experience. The position is a middle-management role within the operations team. The role would require the candidate to take care of following broad requirements: Responsibilities Operations & Customer service: • The candidate will be required to optimize operations and effectively launch and implement various operations strategies for the company. • Open operations for the day, managing smooth functioning of operations through the day and closure of operations • Ensure every customer receives their pickup on time. Monitor real time service levels and schedule adherence & and address escalated customer concerns as necessary. • Ensuring that the individual units focus on Safety, Quality, Customers Service, and Profitability. People management: • The operations manager is expected to directly / indirectly manage a team of 5-10 outsourced manpower within 3 months of joining the company • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction. Requirements 1-3 years (preferably in operations or supply chain management roles). • Prior experience in operations implementation (preferably in logistics / Supply chain management). • Prior leadership experience (specially experience in managing workers such as delivery executives is a big plus) • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals. • Knowledge of supervisory techniques to manage, motivate and train employees. Other requirements: • Should have a 2-Wheeler • Should be available to work on weekends with flexi-timings and off on an desirable weekday. • Should know local geographical area and okay to travel within the City • Male candidates are preferred • MS Office proficiency : Very Good • Clear communication in both English, Hindi & Marathi • Person should be comfortable to work on ground to fix offline BD & operations needs.