Company Profile: Flentas helps Startups, SMEs & Enterprises who want to leverage full potential of Cloud by making their journey to Cloud a successful one. As an organization, Flentas is focused on Cloud Consulting, IoT, DevOps practice and implementation, Cloud Governance Automation, Load/Performance Testing and tuning of high Traffic / High Volume Cloud applications. Flentas serves clients globally of all shapes and sizes with a strong and passionate team of experienced Solution Architects and Technology Enthusiasts. Job Brief: We are looking for Management and Leadership candidate for our Cloud Managed Services Program (Primarily AWS). Candidates that have 8-10 years of experience of managing a team of engineers, including technical aspects such as design and code reviews, and people aspects such as performance management and skill-building. The ideal candidate is responsible for the deployment and evangelization of Cloud IT Service Management and its related processes: Incident management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management. He will also follow up and report on the adherence to the ITSM processes in the department to ensure organizational coherence. Job Location: Pune. Basic Qualifications: Experience managing a team that has cloud operational responsibilities Developing cloud infrastructure, applications and CI/CD Operation of existing and new cloud-based developer tooling, including responding to monitoring alerts and on call notifications Promote sustainable incident response, including diagnosis and root cause analysis Promote responsible and cost-effective usage of cloud resources Work together with existing team to plan and execute the company cloud strategy Knowledge of Infrastructure-as-Code systems (Terraform / CloudFormation) Understanding of cloud security principles and cloud governance with focus on least privilege Expertise with public cloud API usage, particularly for administration and account management Preferred Qualifications: Experience with federated authentication, permission management and other cloud operations across one or more public clouds Experience with public cloud resource cost management tools Experience with a cloud security analysis tool Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers Demonstrated thought leadership through publications and public speaking Demonstrated ability to adapt to new technologies and learn quickly Experience migrating or transforming legacy customer solutions to the cloud Capture and share best-practice knowledge internally Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates Act as a technical liaison between customers, service engineering teams and support Any Professional Level AWS Certification
Position: Operations Manager Domain: US, Healthcare Job Description- Roles & Responsibility You will be responsible for handling multiple processes and LOBs. Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high. As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you. Work with various teams to formulate strategy, seek automation opportunities and leverage technologies. Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.Leverage data to continuously improve. Link all the programs to business metrics and build solutions keeping that in mind. Scale-up team by proper budgeting and co-owning the budget. Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar. Deliver business goals for processes handled. Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics. Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team. Co-owner in the process of budget planning. Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization. Possess strong communication and leadership skills Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysisOutstanding attention to detail; Exceptional problem solving & analytical skills Be a self-starter Attention to detail and proven ability to manage multiple, competing for priorities simultaneously Experience in business process improvement Experience & Education Qualification: Existing Experience as a Sr. Operations Manager is a plus. Experience in handling multiple processes and LOBs simultaneously is a plus. Graduation is a must. MBA is a plus. Timings Fixed shift 7:30pm - 4:30am Fixed weekend off. No transportation Looking forward to your response. Regards, Sushmita Gaikwad | HR Executive
Reports To: COO Job Overview: Senior Operations Manager holds responsibility for timely and effective delivery of client projects. Responsibilities and Duties: Strategise end to end execution of gigs from customers Overlook recruitment, training and execution of gigs Lead the team for timely and effective completion of gig Qualifications: Pursuing MBA Strong Leadership Skills Effective Communication Skills Ability to Analyse & Strategise
Onboard Technical Writers and Copywriters. Oversee editorial processes Come up with processes and build a steady flow of content creators Proper accounting to be practised. Cost needs to be optimised towards writer pay. Work towards — Higher content quality & Faster delivery times Delegating projects to Writers, while having the track of all the progress and deadline. Coordinating with Content Managers.