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Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

Key responsibilities:

• Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
• Increase product adoption and customer retention rate

What we look for:

• 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
• Excellent presentation skills and writing skills
• Ability to make a quick decision in a lean team
• Strong communication skill is not expected as it is kept as a default checklist
• Experience with a SaaS product would be preferred
• Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
• Proactive in establishing deeper customer relationships
• Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
• Familiar with the CRM tools preferred

What we provide in return:

• Competitive salary
• Opportunity to work in a fast-moving, high growth SaaS company
• Company-paid Health insurance
• A great learning experience with high paced growth opportunities
• Hybrid and friendly work culture with always ready to help attitude colleagues

Malayalam and Hindi-speaking Customer support executives

Good in English communication

freshers also welcome

Outbound call center exp preferred

work location - Chennai - In-office work

Glint is a technically driven hyper local auto care service company that ensures doorstep car maintenance to the customer through monthly based subscription. At present, Glint has served around 1.5+ Lakhs orders with 1000+ monthly subscriptions.

At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.

After a successful operation in Chennai, we are launching next in Coimbatore. 

We are currently looking for a Customer Success Executive, Coimbatore.

What will you do at Glint?

Customer Success Executive are the main interface for the clients with Glint You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn. 

• Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time
• Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality of our service offering.
• Effective, timely and accurate client communications, establishing and reviewing key performance indicators, and active positive engagement
• Developing efficient and effective management plans for clients renewals and up-sells of services.
• Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients
• Support the resolution of delivery, implementation or technical issues Perform other duties as assigned
• Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn 

What we’re looking for:

• Consistent performer who handles stressful situations and deadline pressures.
• Experience of 1-2 years of experience in B2C services, Customer Success, Account Management, Business Development, or another client-facing role
• Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Empathy with a knack for understanding what a customer really needs and why they need it
• Bachelor's degree in any business-related course is an added advantage.

Website: https://goglint.in/

Responsibilities

• Educating customers about our business solutions.
• Presenting product to prospective clients.
• Negotiate agreements and keep records of sales and data.
• Closing customer contracts and generating new sales.
• Using automation tools to track progress and report goals.
• Analyzing consumer needs and developing innovative solutions.
• Remain in regular contact with your clients to understand and meet their needs.

Qualifications

• Strong interpersonal skills. Must be able to negotiate and problem-solve.
• Knowledge of current marketing and advertising trends and best practices.
• Strong leadership and decision-making skills.
• Demonstrable business acumen and a deep understanding of business sales processes.
• Proven experience as an Account Executive, or similar sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Enthusiastic and passionate
• 2+ years experience

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

• Competitive Salary
• Company-paid Health Insurance
• Friendly and supportive work culture
• Other perks such as free snacks and an informal dress code

Skills:- Customer Relationship Management (CRM), Account Management, Key account management and Sales

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

Key responsibilities:

• Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
• Increase product adoption and customer retention rate

What we look for:

• 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
• Excellent presentation skills and writing skills
• Ability to make a quick decision in a lean team
• Strong communication skill is not expected as it is kept as a default checklist
• Experience with a SaaS product would be preferred
• Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
• Proactive in establishing deeper customer relationships
• Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
• Familiar with the CRM tools preferred

What we provide in return:

• Competitive salary
• Opportunity to work in a fast-moving, high growth SaaS company
• Company-paid Health insurance
• A great learning experience with high paced growth opportunities
• Hybrid and friendly work culture with always ready to help attitude colleagues

Greetings from zealous services!!

We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Job Description:

• Designation: Customer Support Executive
• Process: International US Non-Voice Process (Semi Voice)
• Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
• Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment 
• Working Days: 5 Days working (Sat,Sun Fixed off)
• Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
• Age: Between 18 to 26 years
• Work Location: Nungambakkam, Chennai.
• Requirement: Immediate

Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.

Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.

Documents Mandatory:

1. Carry Updated resume and aadhar xerox.
2. All your original educational documents for verification purposes.

Venue Details:

Zealous Services

No.17/7, 'B' Block Ground Floor NRCS Towers,

Kodambakkam High Road, Nungambakkam.

Chennai - 600034

Landmark: Near Hotel Palm Grove, Opp to Domino's.

### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have