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As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

Job Summary:

We are seeking a skilled Talent Acquisition Specialist to manage the end-to-end recruitment process. This role involves sourcing, attracting, and hiring top talent to meet the company’s staffing needs.

Key Responsibilities:

Develop and execute recruitment strategies to attract qualified candidates.

Create job descriptions and post job openings on various platforms.

Screen resumes, conduct interviews, and manage candidate assessments.

Coordinate with hiring managers to understand staffing requirements.

Maintain a positive candidate experience throughout the hiring process.

Utilize recruitment metrics to improve hiring practices.

Qualifications:

Bachelor’s degree in Human Resources, Business, or related field.

Proven experience in recruitment or talent acquisition.

Strong understanding of HR practices and employment laws.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple tasks.

Preferred Skills:

Experience with Applicant Tracking Systems (ATS).

Familiarity with social media recruiting.

Requirements:

Expe

rience: 6month-1Year

PLEASE APPLY ONLY IF YOU HAVE BEEN A PART OF AN EARLY STAGE STARTUP & WORKED WITH THE FOUNDER/S.

Role: TA Specialist

Location: Sultanpur, Delhi

Your Role

Talent Acquisition & Ops

• Designing and updating job descriptions.

• Sourcing potential candidates from various online channels.

• Advertise job openings on company's LinkedIn profile, Social Media, Job portals and internally - Screen incoming resumes and application forms and interview candidates.

• Coordinate with the hiring Managers for the qualified/ shortlisted candidates.

• Send job offers and answer queries about compensation and benefits.

• Collaborate with Managers to identify future hiring needs.

• Act as a consultant to new hires and help them onboard.

Must Haves

• 1-3 years of proven experience in the required field.

• Understanding of hiring, general human resources policies, procedures and compliances - Good written and spoken communication skills.

• Aptitude for problem-solving.

• Good knowledge of MS office.

• Attention to detail.

Why is this exciting to you?

-You are interested in being a part of a young and fast paced environment; to implement market best practice.

-You realize that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table.

• Drive the execution of all product lifecycle processes for the growth of Factory Acquisition product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Identify, Plan and execute side Product Hacks to speedup Factory Acquisitions
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Build product flows for seamless factory onboarding at scale
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Drive the Factory CAC Metric
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

1. Regularly produce various content types, including email, social media posts, blogs, and white papers.

 2. Actively manage and promote our blog, and pitch articles to relevant third-party platforms.

 3. Edit content produced by other members of the team.

 4. Collaborate with other departments to create innovative content ideas.

 5. Create eye-catchy and innovative headlines and body copy.

 6. Writing a wide variety of topics for multiple platforms

 Content Writer Skills:

 • Excellent verbal and written communication skills.

 • 1-6 years of experience in technical writing.

 • Creative and innovative thinker and planner.

 • Assists team members when needed to accomplish team goals.

 • Good interpersonal and communication skills

 • Familiarity with keyword placement and SEO

 • The ability to consistently meet tight deadlines

Why should you join us:

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture