Customer Support executive

About HighLevel:

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

About the Role:

We are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn’t politely warn before it arrives. We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don’t just work - but last. This is not a ticket-execution role, its a system ownership role.

Responsibilities:

Backend System Ownership:

• Design and evolve Node.js / NestJS services powering systems that operate at scale
• Take architectural decisions that balance scale, cost, and long-term maintainability

API Craftsmanship:

• Build well-typed, thoughtful REST contracts for high volume flows
• Think in versioning, backward compatibility, and clean boundaries

Data at Scale:

• Model and optimize MongoDB / Firestore schemas for high read/write workloads
• Design atomic updates and consistency strategies for distributed systems

Scalability & Resilience:

• Implement queues, caching layers, and rate limiting to handle burst traffic gracefully
• Design for failure modes before they happen

Frontend Integration:

• Ship modular Vue 3 UIs that efficiently consume APIs
• Optimize realtime updates and state management (Pinia)
• Improve Core Web Vitals and perceived performance

Observability & Production Ownership:

• Instrument logs, metrics, traces, and alerts
• Participate in on-call
• Debug real production issues
• Drive post-mortems to meaningful closure (not just documents)

Mentorship & Leverage:

• Review code thoughtfully
• Support junior engineers
• Raise engineering standards across the team

Requirements:

• 4+ years of professional engineering experience
• Strong backend-heavy fullstack background
• Deep comfort with Node.js + TypeScript
• Experience building and scaling microservices (NestJS / Express)
• Modern frontend experience (Vue 3 or similar)
• Strong understanding of: API design, Data modeling, Distributed systems tradeoffs, Concurrency & rate limiting
• Real production debugging experience
• Comfortable in cloud-native environments (GCP / AWS)
• CI/CD and containerization familiarity

Nice to Have:

• Pub/Sub or message queue experience
• Event-driven systems exposure
• Domain-driven design familiarity
• Performance optimization work
• Experience reducing infra costs

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Senior Script Writer

Experience Level: 3+ Years

Location: Bangalore, Karnataka (On-site).

Responsibilities -

● Understand brand objectives and communication goals to ideate creative and impactful scripts.

● Develop engaging scripts that retain viewer attention across ad films and corporate films.

● Create detailed blueprints and structures based on conceptual ideas or creative briefs.

● Translate creative visions into compelling stories aligned with the target audience.

● Collaborate with creative, strategy, and production teams to refine scripts for audience appeal.

● Conduct extensive brand and market research before script development.

● Prepare presentation decks and pitch materials to communicate concepts effectively.

● Present and pitch creative ideas and storylines to clients with strategic clarity.

● Stay updated on advertising trends, audience insights, and brand storytelling techniques

Requirement -

● He/She is expected to manage edits within a short time frame.

● Minimum 3+ years of experience in scriptwriting

● Understand how products affect audiences and are familiar with current scripting and production formats.

● Should be familiar with script-writing guidelines and techniques to be able to develop a full-length script within required deadlines.

● Should know Final Draft

● Should have strong communication & Presentation skills

● Should also have a basic understanding on how to translate scripts to various visual media.

●Should possess strong grammar and writing capability.

● He/She should be a film maniac.

● Should be a good story teller.

● Should have a good knowledge of editing.

Job Description for Associate Database Engineer

Job Title: Associate Database Engineer

Company: Mydbops

About us:

As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty.

Role Overview:

We are seeking an enthusiastic and skilled Associate Database Engineer to join our growing team. This role focuses on cloud-based MySQL solutions and requires hands-on experience in managing, securing, and optimising relational databases in leading cloud platforms such as AWS and Google Cloud.

The ideal candidate will have a passion for automation, cost optimisation, and cloud-native database best practices.

Key Responsibilities:

• Manage and optimise MySQL databases in cloud environments, including AWS RDS for MySQL, Amazon Aurora, and Google Cloud SQL for MySQL.
• Implement and enhance security measures for cloud database services (DBaaS), including encryption, IAM integration, and network controls.
• Execute cloud operations efficiently using AWS CLI and other automation tools.
• Design and implement cloud backup solutions, ensuring reliability, compliance, and recovery readiness.
• Lead and support database migrations and cutover activities with minimal downtime
• Apply best practices in cost optimisation across various cloud MySQL services, balancing performance and budget.
• Proactively identify opportunities for automation in routine cloud database tasks and processes.
• Demonstrate innovative thinking with a continuous improvement mindset for database operations and cloud solutions.
• Management of Cloud infrastructure using Terraform.
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Required Skills:

• Solid knowledge of MySQL on AWS and GCP cloud platforms
• Understanding of cloud DBaaS security enhancements (e.g., encryption at rest/in transit, IAM, VPC peering)
• Proficiency with AWS CLI for managing database resources and services
• Experience in cloud backup strategies and disaster recovery planning
• Hands-on experience with migration and cutover techniques in cloud databases (ex: Blue green deployment, DMS)
• Familiarity with cost optimisation approaches for cloud-based MySQL deployments
• Strong inclination towards automation and scripting in cloud environments
• Creative problem-solver with a focus on innovation and operational efficiency

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Database – Speciality) is a strong plus
• Exposure to additional cloud platforms like Azure Database for MySQL is an advantage

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional growth and development opportunities.
• Collaborative and inclusive work environment.

Job Details:

• Work time: General shift
• Mode of Employment - Work From Home
• Experience - 1 to 2 years

About SumoLogic

At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. 

Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.

You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.

At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.

What You Will Do

As a Technical Support Engineer, your role will involve:

- Working with customer support tickets in our Salesforce Service Cloud ticketing system

- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.

- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.

- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.

- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.

- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.

- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.

What You Will Bring With You

- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. 

- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.

- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media. 

- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.

- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.

- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills. 

- Ability to support multiple international time zones

Desired Technical Qualifications

- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).

- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.

- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.

- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.). 

- Query Language Proficiency: SQL or similar query language skills.

- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.

- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.

- OSS skills in Otel, Prometheus, and Falco are a plus

- Sumo Logic experience is a big plus but not required 

Travel Requirements

Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.

Education

Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.

Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

LogiNext is looking for a technically savvy and passionate QA engineer to cater to the testing efforts in automation and manual testing. You will help the team in building an awesome automation platform from scratch and test the product for quality.

You have hands-on experience in testing and writing scripts to develop and execute exploratory tests as well as automated tests in order to ensure product quality. You will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You will be responsible for conducting tests before the launch of the product to ensure smooth functioning of the software and the client requirements are fulfilled, while being cost-effective. You have demonstrated strong inter-personal and communication skills.

Responsibilities:

Design, develop and execute automation scripts using open source tools Create repeatability in testing through automation that enable and validate high quality releases at a fast pace. Perform thorough regression, functional, security, integration and manual testing Create detailed, comprehensive and well-structured test plans and test cases Identify functional /non-functional issues and come up with creative resolutions Track bugs and perform thorough regression testing after bugs are solved Engage with cross functional teams to enable delivery through good planning, proactive communication and timely execution

Requirements:

Bachelor’s degree in Computer Science, Information Technology or related field 4 to 7 years of experience in automation testing and using testing tools like Selenium, JUnit, jMeter, Appium Expertise in testing distributed and scalable web and mobile applications Experience in non-functional testing skills like stress testing, performance testing and security testing Experience in testing RESTful APIs Experience of working in Agile Environment and Continuous Integration systems Basic knowledge of Java / Groovy / shell scripts Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure

Must have :

• Strong Experience in Python development
• Familiarity with Data Structures and Algorithms
• Experience in developing Enterprise scale applications
• Exposure to NLP
• Exposure / awareness of AI, ML
• Exposure to Windows Azure is an added advantage
• God understanding of project architecture and software development processes such as Agile and Scrum

Responsibilities :

• Partner with Business Stakeholders to translate business objectives into clearly defined analytical Projects
• Own the end-end process, from recognizing the problem to implementing the solution
• Understand customer’s requirements and design the optimum solution using Icertis’ AI applications
• Configure, Extend, and optimize Icertis AI app through Python scripts, NLP NER Analysis and other mechanisms
• Take full ownership of project / product features to implement, provide bug fixes and write tests and tooling for those features to ensure they work well at cloud scale.
• Plan and identify solutions and risks in assigned work
• You are expected to be hands on and write code on day to day basis and also mentor other team members

• Deep understanding of technologies and architecture for a scalable and highly available set-up
• Experienced in Java/Golang and related Technologies like Spring/Hibernate
• Strong networking and Operating Systems fundamentals
• Experienced in Streaming technologies like Kafka
• Experience working with SQL and NoSQL Databases
• Experienced in developing the long-term tech strategy for analytics and translate that into an achievable roadmap