Customer Support executive

Position Title: Business Development Manager (BDM) – Microsoft Licenses Sales

Location: Remote/Chennai

Job Type: Full-Time 

Experience Required: 8+ years in IT Software Licensing & Cloud Sales

Role Overview

The Business Development Manager (BDM) at HexaCorp will be responsible for driving revenue growth through field-based sales of Microsoft licensing, Azure cloud solutions, and associated software and services. This is a high-impact, client-facing role focused on building strong relationships with large enterprise customers and partners, enabling licensing optimization, digital transformation, and cloud adoption initiatives.

The role involves engaging with key stakeholders such as CIOs, CFOs, and IT Heads, understanding customer environments through field interactions, and proposing tailored solutions. The BDM will work closely with channel distributors, OEMs, and HexaCorp’s internal presales and service delivery teams.

Key Responsibilities

1. License & Cloud Optimization

• Conduct in-person customer engagements to assess licensing requirements and identify optimization opportunities.
• Position Microsoft licensing solutions across on-premises and cloud platforms (CSP/NCE, EA).
• Guide clients on compliance, audits, and cost-optimization strategies.

2. Cloud Adoption & Go-To-Market (GTM) Strategy

• Drive field sales for Microsoft Azure, AWS, and hybrid cloud solutions.
• Collaborate with partners to build and execute public/private cloud GTM offerings.
• Work closely with Microsoft and other OEMs to accelerate cloud adoption in target accounts.

3. Strategic Account Development

• Manage and grow assigned field territory through account mapping, relationship building, and regular client visits.
• Gain deep insights into customer IT roadmaps and align HexaCorp’s solutions with their digital transformation journey.
• Increase share of wallet through cross-selling services such as SAM, backup, endpoint security, and virtualization.

4. Partner & Channel Engagement

• Build strong field-level relationships with distributors such as Ingram Micro, Redington, Tech Data, etc.
• Develop and execute co-selling and joint GTM plans with Microsoft and strategic partners.

5. Consultative Sales & Reporting

• Deliver advisory-led, consultative sales focused on solving business challenges using Microsoft cloud and software solutions.
• Maintain accurate opportunity and pipeline tracking in CRM systems.
• Support and execute local marketing campaigns and events for the assigned region or vertical.

Required Skills & Experience

• 8+ years of experience in IT sales with strong exposure to Microsoft Licensing and cloud solutions.
• Proven success in field sales roles managing mid-market or enterprise customers.
• Hands-on experience with Microsoft Azure, O365/M365, and backup/virtualization technologies.
• Strong understanding of Microsoft licensing models including CSP, NCE, EA, and SPLA.
• Established relationships with Microsoft partners, distributors, and reseller ecosystems.
• Excellent communication, negotiation, and relationship-management skills.
• Familiarity with Microsoft Partner Center, cloud marketplaces, and cost estimation tools.

CRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Application Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time.

Digital Sales Director (India)

Job Type: Full-time | Location: Bengaluru, India

Job Description:

CRMIT is seeking a strategic, data-driven, and digitally savvy Digital Sales Director to lead our high-performing Digital Insights team. This role is pivotal in driving revenue growth through digital channels, optimizing sales processes, and scaling CRMIT’s inside sales operations. You’ll be responsible for building and executing a modern sales strategy that leverages CRM, automation, analytics, and customer insights to deliver measurable results.

Key Responsibilities:

• Develop and execute a scalable inside sales and digital sales strategy aligned with CRMIT goals of transforming itself to a Decision Science Company.
• Should have successfully built the pipeline or lead a team who had built a pipeline to sell cloud based solutions and services for one or more industries in USA, Australia or Europe.
• Collaborate with marketing, customer success teams, Client Partners and solution/industry consultants to align team’s activities with that of go-to-market strategy.
• Own pipeline generation for field client partner’s net new customers.

Required Skills and Experience:

• Minimum 10 years of experience in selling Salesforce products and solutions. accustomed to carrying and achieving an annual revenue quota.
• Proven track record of success in sales, with experience selling in one or more industries such as manufacturing, healthcare, or financial services.
• Established relationships with Salesforce industry leads in mid-market / global accounts.
• Strong interpersonal and communication skills, with the ability to build rapport and influence key stakeholders.
• Experience working collaboratively with Salesforce.com sales and delivery teams. 
• Sales automation platforms and dashboards analyze KPIs metrics to identify trends, forecast revenue, and drive improvements.
• Lead omnichannel / digital channels outreach via email, LinkedIn, webinars, and virtual events to engage tech decision-makers.
• Drive adoption of AI-powered tools and data analytics to enhance customer targeting and personalization.
• Use intent data, behavioral analytics, and Account Based Marketing (ABM) strategies to personalize outreach and accelerate deal velocity for targeted accounts / territories / industries of CRMIT’s focus.
• Champion a data-first culture, using insights to refine targeting and messaging
• Stay ahead of tech trends and buyer behavior to anticipate market shifts and adjust GTM strategy. Cultivate relationships with key accounts, partners, and influencers in the tech ecosystem.
• Build strong relationships with key accounts and strategic partners to identify upsell and cross-sell opportunities through data insights and customer feedback.
• Ensure seamless handoff to delivery teams for onboarding, adoption, and expansion.

Job Overview:

We are looking for a Senior Analyst who has led teams and managed system operations.

Key Responsibilities:

1. Lead and mentor a team of analysts to drive high-quality execution.
2. Design, write, and optimize SQL queries to derive actionable insights.
3. Manage, monitor, and enhance Payment Governance Systems for accuracy and efficiency.
4. Work cross-functionally with Finance, Tech, and Operations teams to maintain data integrity.
5. Build and automate dashboards/reports to track key metrics and system performance.
6. Identify anomalies and lead root cause analysis for payment-related issues.
7. Define and document processes, SOPs, and governance protocols.
8. Ensure compliance with internal control frameworks and audit readiness.
9. 
   

Requirements:

We require candidates with the following qualifications:

1. 3–5 years of experience in analytics, data systems, or operations.
2. Proven track record of leading small to mid-size teams.
3. Strong command over SQL and data querying techniques.
4. Experience with payment systems, reconciliation, or financial data platforms.
5. Analytical mindset with problem-solving abilities.
6. Ability to work in a fast-paced, cross-functional environment.
7. Excellent communication and stakeholder management skills.

- Formulate and implement a comprehensive national sales strategy to expand CPaaS business. -

Identify and cultivate new enterprise business opportunities, fostering strong relationships with key customers and partners. -

Collaborate cross-functionally with marketing, product development, and customer success teams.

Analyze market trends, customer feedback, and competitive landscape to refine sales approaches.

Oversee sales forecasting, budgeting, and performance reporting.

- Negotiate and close complex, high-value contracts.

Represent the company at industry forums and client engagements

7-10 years of progressive enterprise sales experience, preferably within CPaaS, telecom, or related technology sectors. -

Demonstrated success managing and achieving national-level revenue targets. -

In-depth understanding of CPaaS technologies, communication APIs, and enterprise solutions. -

Strong negotiation, communication, and interpersonal skills.

- Ability to work in fast-paced, target-driven environments.

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about

Product: CallHippo.

URL: https://callhippo.com/" target="_blank">https://callhippo.com/

CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Experience- 0.6-3 years

The Job Description for Customer Support Executive:-

1)Work on chats and Tickets

2)Maintain a mean response time of less than 1 minute since it is live chat support

3)Chat Quality score should not be less than 4/5

4)Close maximum support tickets in a month

5)Resolve queries with utmost efficiency to facilitate customer retention.

Requirements

1)Experience in Tech Support

2)Experience with troubleshooting

3)Hands-on knowledge in providing support for any kind of application software

Desired Candidate Profile