Customer Support executive

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks,marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Strong QA Leadership / Test Manager / QA Architect Profiles.

Mandatory (Experience 1): Must have 12+ years of overall IT experience in Quality Assurance / Testing roles.

Mandatory (Experience 2) : Must have experience owning end-to-end testing strategy for product platforms, covering Manual, Automation, Performance, and Security testing

Mandatory (Experience 3): Must have 7+ years of experience in B2B SaaS preferably working in microservices-driven environments in testing

Mandatory (Experience 4): Must have 3+ years of leadership experience managing 5-6 members in QA / Testing teams.

Mandatory (Experience 5): Must have hands-on experience designing and implementing test automation frameworks. (Robot Framework experience is highly preferred)

Mandatory (Experience 6): Must have hands-on exposure to CI/CD integration of automated tests using tools such as Azure DevOps / Jenkins / GitHub Actions

Mandatory (Experience 7): Must have experience in at least one of the following domains: ERP / POS / OMS (any one is mandatory; ERP is a strong plus)

Mandatory (Company) - B2B SaaS companies

Mandatory (Location) : Candidates must be based in Gurgaon or nearby locati

Java Tech Lead (5–6 Years Experience)

About the Role

We are seeking a highly skilled Java Tech Lead with 5–6 years of hands-on experience in backend engineering, architecture design, and leading development teams. 

The ideal candidate will combine strong technical expertise in Java frameworks with a deep understanding of system design, scalability, and performance optimization.

This role involves technical leadership, code reviews, and architectural decision-making for complex enterprise systems — with occasional exposure to analytics-driven and Python-based components.

Key Responsibilities

• Architect, design, and develop scalable backend systems using Java (Quarkus, Spring Boot, Spring, Java EE).
• Own the architecture — ensure modular, extensible, and high-performance service design.
• Lead and mentor a team of developers; conduct code reviews, enforce best practices, and ensure high code quality.
• Collaborate with cross-functional teams (frontend, DevOps, product, data) to deliver integrated, end-to-end solutions.
• Design and optimize database schemas (MySQL, PostgreSQL) and ensure efficient query performance.
• Implement and maintain microservices and distributed systems with strong fault tolerance and observability.
• Drive the adoption of modern development workflows — Git branching strategy, CI/CD, and code quality automation.
• Analyze system performance bottlenecks, implement monitoring, and ensure smooth production deployments.
• Contribute to architecture reviews, technical documentation, and design discussions.
• Occasionally contribute to Python-based analytics modules or automation scripts.
• Work with AWS cloud services (EC2, S3, RDS, Lambda) for deployment, scaling, and infrastructure automation.

Required Skills & Qualifications

• 5–6 years of professional experience in backend application development using Java.
• Strong proficiency in Java frameworks: Quarkus, Spring Boot, Spring, Java EE.
• Proven experience in architecture design, system decomposition, and microservices design principles.
• Solid understanding of object-oriented design (OOD), design patterns, and SOLID principles.
• Strong experience with relational databases (MySQL, PostgreSQL) and query optimization.
• Good understanding of event-driven systems, RESTful APIs, and asynchronous processing.
• Proficiency in Git for version control and team collaboration.
• Strong analytical and debugging skills; ability to diagnose complex production issues.

Good to Have

• Hands-on experience with Python for data processing or analytics integrations.
• Familiarity with AWS cloud architecture and cost optimization practices.
• Experience with CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI).
• Knowledge of Docker/Kubernetes for containerized deployments.
• Exposure to NoSQL databases (MongoDB, DynamoDB, Cassandra).
• Experience with message queues (Kafka, RabbitMQ, or AWS SQS).
• Understanding of system scalability, caching (Redis/Memcached), and observability stacks (Prometheus, Grafana, ELK).

Soft Skills

• Strong leadership, mentoring, and communication skills.
• Proven ability to drive technical decisions and balance short-term delivery with long-term architectural health.
• Collaborative mindset — works closely with product, design, and operations teams.
• Passion for clean architecture, high performance, and continuous improvement.
• Self-driven with a strong sense of ownership and accountability.

• Represent our company, with a comprehensive understanding of our offerings
• Research consumer needs and identify how our solutions meet them
• Hire, train, motivate, and advise a team of sales representatives
• Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
• Continuously develop personal leadership, hiring, and training skills while ensuring the team is using  effective sales tactics to meet revenue objectives.
• Generate leads, and build and nurture client relationships

• Create and execute a strategic sales plan that expands customer base and extends global reach
• Meet with potential clients and grow long-lasting relationships by understanding their needs
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships
• Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled
• Identify knowledge gaps within the team and develop a plan to fulfill them
• Oversee the sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
• Manage month-end and year-end close processes

• 5+ years hands-on experience with designing, deploying and managing core AWS services and infrastructure
• Proficiency in scripting using Bash, Python, Ruby, Groovy, or similar languages 
• Experience in source control management, specifically with Git
• Hands-on experience in Unix/Linux and bash scripting
• Experience building, managing Helm-based build and release CI-CD pipelines for Kubernetes platforms (EKS, Openshift, GKE) 
• Strong experience with orchestration and config management tools such as Terraform, Ansible or Cloudformation  
• Ability to debug, analyze issues leveraging tools like App Dynamics, New Relic and Sumologic 
• Knowledge of Agile Methodologies and principles 
• Good writing and documentation skills
• Strong collaborator with the ability to work well with core teammates and our colleagues across STS

Job Title: Odoo Developer
Job Type: Full Time
Job Location: India- Bangalore/Pune
Reporting To: Manager ERP Solutions/Director Cloud Engineering
Work Hours: 9 hours (Indian Shift)

Main Duties and Responsibilities:

The candidate will be responsible for interacting with internal and external customers, gather requirements, map it to the system design solution if required, discuss it with Functional consultant and deploy/implement it and post implementation support.

Qualifications:

BSc Computer Science, Electronics, MSc/MCA, PGDCA or any equivalent degree

Experience – 1- 3 Years

Skills:

Functional Skills:

• Good understanding of ERP Process and system
• Candidates should have hands-on experience in implementing Odoo Sh preferably, Odoo Online, Enterprise, Odoo Community Edition or experience in implementing any other ERP Software.
• Good Knowledge on the following: Purchase Process (Procure 2 Pay), Sales Process(Order 2 Cash), CRM , Accounting, Manufacturing

Technical Skills:

• Must knowledge on core Python programming concepts, Django framework, JavaScripts
• Good knowledge on SQL, PostgreSQL
• Good knowledge on ORM methods, Xml, Jquery/JS
• Good to have knowledge on Odoo Framework, Installing Odoo, Customize modules, create modules.

Personal Qualities and Behavior traits:

1- Be a good team worker demonstrating loyalty and commitment to the organization and team members.

  
2- Good organizational skills and excellent attention to details Interact with individuals to provide needed information

• Good written and verbal communication skills.
• Aptitude for learning new concepts, technologies and understanding them to utilize in a customer facing/service environment.
• Should be able to work in a team environment and independently.
  
  Performance Goals
  1- Able to handle multiple assignments simultaneously.
  2- Ensures timely response to client and internal peers.