Customer Support executive

Must have very good experience in Java development.

Must have a very good understanding of data structure & algorithms.

Must be very good at coding & problem solving skills.

Must be very good in multithreading, Collections, OOPS concepts.

Good to have experience in Java 8.

About GoComet (www.gocomet.com):

GoComet is the world's leading AI Powered Transportation Visibility solution, revolutionizing the Supply Chain and Logistics industry. In just 5 years, we've partnered with over 500 Global Brands, including 7 Fortune 500 companies like John Deere, Unilever, and Koch Industries. At GoComet, we're not just changing logistics; we're shaping the future of global commerce.

Job Description:

We are seeking an experienced and dynamic Account Executive to drive sales in either the US or South East Asia region. As an integral part of our sales team, you will be responsible for expanding our customer base in the specified market, focusing on mid-market and enterprise segments. This role reports directly to the Global Head of Sales and Co-Founder.

Must-Haves:

●     Tech Sales Experience: Proven track record in tech sales within the Supply Chain & Logistics industry, preferably with experience in selling SaaS solutions.

●     International Market Experience: Demonstrated success in sales within international markets, specifically in APMEA or the Americas.

●     Territory Planning & Pipeline Building: Strong understanding and experience in territory planning and pipeline building, particularly in the mid-market and enterprise customer segments.

●     Outbound Pipeline Generation: Ability to effectively generate outbound pipeline through various channels and strategies.

Good to Have:

●     Startup Experience: Previous experience working in a startup environment, with a demonstrated ability to thrive in a fast-paced, agile setting.

●     Market Entry Experience: Experience in launching products or services into new markets, including market research, strategy development, and execution.

We Offer:

●     Flat Structure: Work closely with the Global Head of Sales and Co-Founder in a flat organizational structure, enabling direct communication and rapid decision-making.

●     Flexible Working Hours: Enjoy the flexibility to manage your work schedule according to your productivity and personal commitments.

●     Market Compensation: Competitive salary package with performance-based incentives and opportunities for career growth.

●     Dedicated Lead Gen and SDR Support: Access to dedicated lead generation and sales development resources to help you build and nurture your pipeline effectively.

●     Travel Opportunities: Travel to multiple markets for business development purposes, gaining exposure to diverse cultures and business landscapes.

How to Apply:

If you are passionate about driving sales, thrive in a dynamic environment, and meet the qualifications outlined above, we encourage you to apply by sending your resume and a cover letter highlighting your relevant experience to [HR Email Address]. Please include "Account Executive - Sales (US/South East Asia)" in the subject line of your email.

Join us in revolutionizing the supply chain and logistics industry!

The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor. 

Responsibility 

• Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies 
• Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies 
• Develop, curate and maintain training datasets for AI models 
• Label large datasets for supervised learning of AI models 
• Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives

• Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data. 
• Experience in developing training datasets for AI models and data labelling for supervised learning of AI models. 
• Excellent attention to detail 
• Customer advisory experience preferably in data security domain 
• Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus. 
• Broad knowledge of operationalizing data security, regulations and standards will be an advantage 
• Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
• Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
• Graduate/Post Graduate in Engineering discipline from premium institute 

• Be the analytical expert in Kaleidofin, managing ambiguous problems by using data to execute sophisticated quantitative modeling and deliver actionable insights.
• Develop comprehensive skills including project management, business judgment, analytical problem solving and technical depth.
• Become an expert on data and trends, both internal and external to Kaleidofin.
• Communicate key state of the business metrics and develop dashboards to enable teams to understand business metrics independently.
• Collaborate with stakeholders across teams to drive data analysis for key business questions, communicate insights and drive the planning process with company executives.
• Automate scheduling and distribution of reports and support auditing and value realization.
• Partner with enterprise architects to define and ensure proposed.
• Business Intelligence solutions adhere to an enterprise reference architecture.
• Design robust data-centric solutions and architecture that incorporates technology and strong BI solutions to scale up and eliminate repetitive tasks.

• Experience leading development efforts through all phases of SDLC.
• 2+ years "hands-on" experience designing Analytics and Business Intelligence solutions.
• Experience with Quicksight, PowerBI, Tableau and Qlik is a plus.
• Hands on experience in SQL, data management, and scripting (preferably Python).
• Strong data visualisation design skills, data modeling and inference skills.
• Hands-on and experience in managing small teams.
• Financial services experience preferred, but not mandatory.
• Strong knowledge of architectural principles, tools, frameworks, and best practices.
• Excellent communication and presentation skills to communicate and collaborate with all levels of the organisation.
• Preferred candidates with less than 30 days notice period.

• Ensure alignment with business requirements.
  
• Perform system configuration, Unit Testing, Data loading and user training.
  
• Work with Project Manager and Solution teams to achieve on time on budget projects.
  
• Ability to run HR (Employee Central Payroll/SAP HCM Payroll) business requirement workshop.

• 8+ years in a ECP/SAP HCM Payroll Functional Consulting role
• Completed at-least 6 End to End ECP/ SAP HCM Payroll imfunctional consultant (Payroll implementation is a must)
  
• Ability to maintain accurate client communication.
  
• Self-driven, motivated and results oriented.
  
• Strong listening skills and solution orientated approach.