EXPERIENCE: 0 - 1 ( Freshers are highly preferrable)
Freshers with any graduation in any stream can apply for this job
Two Rotational weekoff will be provided
JOB LOCATION: Gurgaon
SKILLS REQUIRED : kannada and English language
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We are looking for a Customer Care Specialist who will be entrusted the following responsibilities
*Handle Customers Inbound And Outbound Calls.
* Solving day to day queries of parents and school admin .
* Explaining them About Products / Offers / Services as and when required
*Creating social media posts/contents and will be an integral part of the Digital Marketing team
Will be posted in a premiere school in Gurgaon who happens to be our client.
Qualifications : Graduate
Excellent English communication skills Verbal and Written
Overview:
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role:
· Answer user communication/queries via emails live chats, and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Tamil, Malayam, and English
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
We at AiSensy, are building end-to-end WhatsApp based Marketing Automation, CRM & Customer Support platform for Enterprises & growing SMBs. Helping brands like SkullCandy, NMIMS, Byjus, Rentomojo, etc.and are handling 5 million+ messages per month.
The ideal candidate will have impeccable relational skills.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities:
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they’ve purchased from the company.
- Is often the first port of call for customers and is available to answer any inbound questions.
- Give customer the onboarding, gather feedback and notifying them about the new features
- Driving higher NPS
Skills Required:
1 year of experience in Customer Success
Job Summary: - This is not a hardcore BPO job wherein you're required to take 100+ calls or chats. This is a Client Facing role and someone who has good communication skills is highly suitable for this position!
You would be alleviating our client's day-to-day responsibilities by: -
- Responding to emails and phone calls
- Scheduling meetings
- Booking travel and accommodations
- Managing a contact list
- Preparing customer spreadsheets and keeping online records
- Organizing managers’ calendars
- Performing market research
- Creating presentations, as assigned
- Addressing employees' administrative queries
- Providing customer service as the first point of contact
What we expect: - This is a 100% remote opportunity that requires working in the U.S. timezone. The VA role is one that doesn’t neatly fit within the confines of the “9 - 6 day”, so we’re looking for a go-getter who’s eager to be flexible and available, even outside traditional working hours. Our Virtual Assistant will serve as an essential partner to the client. This highly organized, endlessly resourceful person will ensure that nothing falls through the cracks.
Benefits of working with WING: -
- 100% remote opportunity which gives freedom to work at your desired location.
- Benefits of both worlds - Enthusiasm & Learning curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.
- The sky's the limit when it comes to learning, growth & ideas.
- We do not follow the “typical corporate” hierarchy ladder.
- As part of our dedication to an inclusive and diverse workforce, Wing is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience as Executive Assistant would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
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Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/
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https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?
Making things simple is the most challenging task and that’s what we love to do at Xpresslane. We are an ambitious start-up built by IITM, IIMB and BITS Pilani grads, backed by VCs and Angel investors. We are currently growing rapidly in the market with more than 100 D2C brands and more tech products in the pipeline.
Xpresslane allows online shoppers to complete their purchases within seconds. No passwords, no CAPTCHA, you won't need to fill in your details every time you buy online with Xpresslane checkout. By integrating our plugin, websites can provide one-click checkout to their users, enhancing the online shopping experience at an entirely new level.
We are looking for individuals comfortable in building things from scratch and interacting with founders/entrepreneurs. Exposure to SAAS/tech industries will be a plus.
Key Responsibilities:
- Own customer relationship end to end and maintain ongoing conversation with the clients for continuous feedback
- Establish processes for reducing integration timelines and increasing transparency
- Maintain an advisory role in helping customers get more value from Xpresslane products
- Upsell and cross-sell new product features/products from Xpresslane
- Collaborate with all departments in identifying right solution for customer concerns
- Track the customer conversion metrics
- Maintain high levels of customer satisfaction
Requirements
- 2-4 years of experience in communications, marketing, sales, account management, or customer success
- Bonus - experience working with eCommerce sector
- Excellent interpersonal and communication skills to work across functions in and outside the company
- Self-starter and multi-tasker
- The Pre-Authorization Specialist is a member of the Pre-Authorization Department who is responsible for verifying eligibility, obtaining insurance benefits, and ensuring pre-certification, authorization, and referral requirements are met prior to the delivery of inpatient, outpatient, and ancillary services.
- This individual determines which patient services have third-party payer requirements and is responsible for obtaining the necessary authorizations for care.
- The Pre-Authorization Specialist provides detailed and timely communication to both payers and clinical partners in order to facilitate compliance with payer contractual requirements and is responsible for documenting the appropriate information in the patient's record.
- Other duties as assigned.
Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately