Customer Support executive

Proofreader Job Summary

We are looking for a detail-oriented Proofreader to join our team. You must be proficient in basic and advanced grammar rules and understand how they are used within our style guides. Our ideal candidate is meticulous in reviewing copy, noting errors such as punctuation, spelling, and word usage, and knows how to check statements for accuracy or potential plagiarism. You must communicate effectively with the writers and other staff to ensure documents meet all company guidelines.

Proofreader Duties and Responsibilities

• Review documents for grammar, spelling, and style
• Fact-check dates and other statements for accuracy
• Confirm all submitted writing is original
• Ensure text meets tone and character count outlined by company policies
• Make corrections and suggest edits to the document
• Meet proofreading deadlines

Proofreader Requirements and Qualifications

• Bachelor's degree or equivalent in relevant experience
• Familiarity with AP and other style guides
• Fact-checking and research expertise
• Excellent grammar and communication skills
• Proficiency in basic computer programs, such as Microsoft Office

Job Description

• Make outbound calls to potential and existing customers to promote company’s ecommerce services.
• Identify customer needs and provide appropriate solutions or recommendations.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Maintain detailed records of calls and customer interactions.
• Answer customer questions, handle objections, and resolve any issues that may arise during the sales process.
• Follow up on leads and opportunities to ensure a successful sales process.
• Provide accurate information about our e-commerce services, pricing, and promotions.
• Build and maintain positive relationships with customers to encourage repeat business.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay informed about service updates, industry trends, and competitor activities.

Company Overview

Igeeks is The One-Stop Learning Platform. Igeeks provide internship training on latest cutting edge technologies in the industry for easy placements of students. We provide hands-on experience on our real time projects to expose the students on the real world challenges and industry standards of implementing a project. With the guidance of Industry Experts, Online/Offline Courses and blended learning, it allows students to Learn Here and Lead Anywhere.

We helped thousands of students decide their careers. We guarantee that Igeeks is ‘the’ one-stop learning platform that provides students with all the resources needed to make them industry-ready. We aim to deliver our mantra “Everything Learning” to every household that is brewing an aspiring careerist.

We are looking for ambitious, self-driven, and extraversion, persistent individuals who can take higher education to the next level. We are looking for passionate interns who can understand the current education culture and work with our family.

About The Role

This job is an individual role in an employee centred culture, an area where an employee plays a role of spreading word about product, counselling students to increase the reach of IGEEKS. As a BDI/ BDT/BDA in IGEEKS, you're expected to find potential customers through cold calling, counsel the students to choose the right path, understanding perception & need of students, make them understand why Igeeks is unique and assist them to be one of the members at Igeeks.

Job Role : Business Development [Inside Sales/Marketing]

Roles And Responsibilities

• Work closely with the Sales and Marketing team in assisting the growth of the business by acquiring new business leads.

• Pitch and promote Igeeks's services to prospective clients

• Career counseling of prospective students and understanding their learning objectives to offer relevant Igeeks products to them.

• Build sales leads through referrals and cold calling to generate sales (monthly target/revenue oriented)

• Collaborate with the Sales and Marketing team to plan and oversee new marketing initiatives

• Set up meetings to prepare and deliver pitches to prospective clients

• Follow up with potential clients.

• Work with team members to identify and manage risks

Job Skills & Qualification

• Graduation in any degree

• Strong communication skills

• Critical and out-of-the-box thinking

• Excellent organizational and leadership skills

• Ability to perform well under pressure in a fast paced environment

• Ability to work in a target driven environment.

Internship duration : 1 ,2 or 3 months.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Position: Senior Backend Developer (NodeJS)

Experience: 5+ Years

Location: Bengaluru

CodeCraft Technologies multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms.

We are looking for an enthusiastic and self-driven Backend Engineer to join our team.

Roles and Responsibilities:

● Develop high-quality software design and architecture

● Identify, prioritize and execute tasks in the software development life cycle.

● Develop tools and applications by producing clean, efficient code

● Automate tasks through appropriate tools and scripting

● Review and debug code

● Perform validation and verification testing

● Collaborate with cross-functional teams to fix and improve products

● Document development phases and monitor systems

● Ensure software is up-to-date with the latest technologies

Desired Profile:

● NodeJS [Typescript]

● MongoDB [NoSQL DB]

● MySQL, PostgreSQL

● AWS - S3, Lambda, API Gateway, Cloud Watch, ECR, ECS, Fargate, SQS / SNS

● Terraform, Kubernetes, Docker

● Good Understanding of Serverless Architecture

● Proven experience as a Senior Software Engineer

● Extensive experience in software development, scripting and project management

● Experience using system monitoring tools (e.g. New Relic) and automated testing frameworks

● Familiarity with various operating systems (Linux, Mac OS, Windows)

● Analytical mind with problem-solving aptitude

● Ability to work independently

Good to Have:

● Actively contribute to relevant open-source projects, demonstrating a commitment to community collaboration and continuous learning.

● Share knowledge and insights gained from open-source contributions with the development team

● AWS Solutions Architect Professional Certification

● AWS DevOps Professional Certification

● Multi-Cloud/ hybrid cloud experience

● Experience in building CI/CD pipelines using AWS services

Requirements

• 2+ years of experience in the Development of JAVA technology.
• Strong Java Basics
• Linux
• SpringBoot or Spring MVC
• Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Java 8
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 2+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding AI/ML algorithms is a plus.

What we are looking for?

• At least 3 years of experience of development on full-stack applications
• Experience with usage of NoSQL databases like MongoDB
• Familiarity with SQL and RDBMS Systems
• Experience in creating applications with NodeJS and MERN stack
• Experience with developing frontend interfaces using React framework
• Experience in creating responsive frontend applications
• Able to use versioning systems like Github or Gitlab
• Understanding of basic tools provided by AWS and their configuration
• Understanding of Unix bases operating systems, ability to configure them for optimum usage
• Experience in basic command-line utilities and shell scripting language
• Understanding of rest API implementation
• Ability to script quickly with Python for writing ad hoc jobs

What you will be working on?

• Leading a team of engineers
• Working on creating performant and fault-tolerant systems which are scalable
• Design, build and maintain high performance, reusable, and reliable Typescript code
• Effectively work with product to gather requirements, gain a deep understanding of use cases and business needs, and translate into design and implementation.
• Maintain code integrity and organization.
• Manage basic DevOps related to CI/CD
• Creating secure systems
• Lead other junior developers
• Define optimal and minimal architecture to achieve product requirements