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Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

Position :: Business Development Executive

Experience :: 2+ Years

Location :: Thaltej, Ahmedabad

Responsibilities

• Familiarizing yourself with all services company is offering
• Research client business referrals in different industries
• Networking with clients to generate more leads
• Bidding on different platforms like Upwork, Fiverr etc.
• Overseeing sales process to attract new clients
• Maintaining relationships with clients
• Managing company business profiles
• Preparing and delivering pitches to clients
• Negotiating with clients to attract most attractive price
• Crafting business proposals and contracts to draw more revenue

APPLY HERE  = https://r.ripplehire.com/s/bp24C" target="_blank">https://r.ripplehire.com/s/bp24C   
The ideal candidate is a creative problem solver at heart who thrives in a team environment. You will help manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research. 

Responsibilities

• Own the entire proposal process: identify customeR needs, develop win themes, and produce complete proposals
• Assess the competitive landscape and track key market trends and developments
• Provide administrative support as well as excellent customer service and smooth communications
• Maintain the database using your organizational skills to streamline processes and clean up the data
• Cold calling 

Qualifications

• Bachelor's degree or equivalent experience
• Excellent written and verbal communication skills
• Highly organized with excellent attention to detail

• Identify and reach out to prominent educational businesses, clients, educators/institutions via calls & visits and virtually.
• Explain and close business proposals deals.
• Interact and onboard identified educators/institutions to our platform
• Ensure retention by relationship-building, problem-solving and nurturing of on boarded educators/institutions.
• Tap new channels of growth for sourcing prominent clients.
• Set new product strategy and vision.
• Brainstorm with the team and strive for constant improvement of processes and come up with new ideas to boost growth.
• Manage the ongoing customer relationship, ensuring that they are effectively adopting and deriving the maximum value from our platform.
• Manage payments, solving client problems by successful collaboration within internal teams.

ABOUT THE ROLE

Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

WHY SHOULD YOU JOIN TOPPR

• Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
• Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
• Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
• As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
• Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
• Toppr’s journey, mission, values, future outlook, and footprint across India.
• Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
• Carry out at least 3 counseling sessions/day with students and their parents at their homes.
• Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
• Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
• Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
• MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
• 2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
• Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
• Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
• Empathy: Ability to approach any situation with patience and natural empathy.
• Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
• Communication: Excellent communication skills in English and/or the regional language.
• Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.

HOW YOU’LL RAMP

In First Week…

By Day 30…

By Day 90…

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

ABOUT TOPPR

Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

Requirements

• Laptop
• Two wheeler
• Android device

Benefits

• Unlimited Incentived & Other Allowances

JOB DESCRIPTION

Designation - Area Sales Manager

Qualification – Any Graduate, Preferably B Pharm, M Pharm, MBA

Experience – Min 5 years

• Devising, reviewing and reporting on the strategy for business development in line with the strategic objectives of the organisation
• Planning, formulating and implementing marketing strategies and promotions to increase market penetration and to drive revenue & profitability by maximizing sales
• Formulating, developing and implementing yearly business strategies to ensure attainment of revenue goals and profitable sell-through
• Managing, training and providing overall guidance to the sales of an assigned territory
• Steering business operations for the profit center with a view to realize pre-planned sales and revenue targets; formulating profit center budget for operational / business development activities

We, Chilton Refrigeration Pvt Ltd, are an innovation focused refrigeration-based manufacturing company based at Kochi, Kerala. Chilton has 6 patents to its credit and has started the second manufacturing base in Gujarat, Ahmedabad. Recently, we have launched our newest patented product-Hot water Air Conditioner.

We are growing aggressively in the states of Gujarat, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu and Karnataka and are looking for Sales Engineer who can support us and be the driving force in our sales and customer relations. Apart from this, you get the opportunity for career growth within company.

Key responsibilities: 

• Identify market opportunities to generate new business with a willingness to travel on daily basis
• Conduct professional presentations and seminars for client
• Prepare and present winning technical and pricing proposals coordinating with technical team
• Achieve sales revenue and gross margin to meet with monthly and yearly targets
• Do customer follow-ups and close customer complaints in short period
• Provide technical advice in product design and system integration solution independently
• Provide inputs to Manager on lost customer analysis on weekly/ monthly basis.
• Provide regular reports to reporting manager though designated apps
• Payment / Relevant documents collection / recovery, commercial closing of orders independently

Who can apply?

To be successful in this role, you must have a proven ability selling industrial products to industries like Pharma , Food and Beverages , Plastic etc . A strong technical understanding of products and their application to facilities is critical.

Must be willing to travel PAN India

Must have a Bachelor’s degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering