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Product Analyst (Process Excellence Team, Episource)

Key Responsibilities and Deliverables 

• Ensure timely release of features and bugs. 
• Talk to development team and ensure all roadblocks are cleared.
• Participate in user acceptance testing and undertaking the functionality testing of new system 
• Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
• Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
• Prepare requirements and act as a liaison between development team and ops  
• Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
• Prepare monthly, quarterly and six months plan for product roadmap
• Create product roadmaps after discussing with business heads. 
• Ideate and define epics for the product and then define product functions. 
• Each feature or new product development should result in cost per chart optimization or in helping new business line       
• Work on other product lines associated with Salesforce
• Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
• Training about products and its usage to the customer
• Give proper training to end users on the product usage and its functionality
• Prepare product training manuals during roll out.  

Skills & Attributes required

• Technical Skills

• • Statistical Analysis Tools and techniques 
  • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
  • Mid/Large Scale transformations and System Implementations Project 
  • Stakeholder Requirement Analysis
  • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.

• Strong Analytical Skills 
  • Data Exploration and Analysis
  • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 

• Communication Skills 
  • Has the ability to communicate effectively to all the stakeholders
  • Demonstrated ability to communicate complex technical problems in simple plain stories
  • Ability to present information professionally and concisely with supporting data
• Creative Problem Solving and Decision Making
  • Needs to be a self-initiator and should be able to work independently on solving complex business problems
  • Needs to understand customer pain points and should have the ability to innovate processes
  • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 

We are seeking a SAP Functional Consultant with experience in SAP S/4HANA and core manufacturing and supply chain processes, including Materials Management (MM), Production Planning (PP), Quality Management (QM), and Plant Maintenance (PM).

The ideal candidate will possess strong functional knowledge of SAP processes, hands-on configuration experience, and the ability to work closely with business and technology teams to support SAP implementation, enhancement, and transformation initiatives.

Key Responsibilities

• Support SAP functional design, configuration, testing, and deployment activities across MM, PP, QM, and PM modules.

• Gather and analyze business requirements and assist in translating them into SAP solutions.

• Configure and support business processes including:

o Materials Management and Procurement

o Production Planning and Manufacturing Operations

o Quality Management

o Plant Maintenance

o Inventory Management

o Master Data Management

• Participate in SAP S/4HANA implementation, enhancement, migration, and support projects.

• Assist in fit-gap analysis, process mapping, and solution design activities.

• Collaborate with technical teams on integrations, reports, interfaces, conversions, and enhancements.

• Support testing activities including SIT, UAT, defect resolution, and deployment validation.

• Prepare functional specifications, process documentation, training materials, and user guides.

• Support go-live activities, hypercare, and post-production support.

• Work closely with business users to troubleshoot issues and identify process improvement opportunities.

Required Skills & Experience

• 3–6 years of SAP functional consulting experience.

• Hands-on experience in one or more of the following SAP modules:

o SAP Materials Management (MM)

o SAP Production Planning (PP)

o SAP Quality Management (QM)

o SAP Plant Maintenance (PM)

• Experience working with SAP S/4HANA environments.

• Understanding of manufacturing, supply chain, procurement, inventory, and maintenance business processes.

• Experience supporting requirements gathering, configuration, testing, and deployment activities.

• Strong analytical, problem-solving, and communication skills.

• Ability to work effectively in a collaborative, team-oriented environment.

Preferred Qualifications

• Exposure to SAP Integrated Business Planning (IBP).

• Exposure to SAP Ariba and procurement processes.

• Experience supporting SAP ECC to S/4HANA migration initiatives.

• SAP certification in MM, PP, QM, PM, or S/4HANA.

• Experience working in manufacturing, life sciences, medical devices, consumer products, or supply chain-intensive industries.

What You'll Bring

• Strong functional and analytical capabilities.

• Ability to understand business requirements and translate them into SAP solutions.

• A proactive learning mindset and willingness to expand expertise across SAP modules.

• Strong collaboration and stakeholder engagement skills.

• Passion for driving operational excellence through SAP-enabled business processes.

Role Overview:

The Senior Google Ads Specialist will be responsible for end-to-end management and

optimization of paid search campaigns, with a strong focus on leveraging SA360 & Google Ads

for campaign planning, execution, reporting, and automation. The ideal candidate will have

deep expertise in SEM, a proven track record of driving ROI, and hands-on experience with SA360 and Google Ads platforms, paired with the ability to turn reporting into meaningful,

actionable insights and to guide the team accordingly.

Key Responsibilities

• Create, manage, and optimize PPC campaigns across Google Ads and other search platforms using SA360.
• Conduct in-depth keyword research and competitive analysis to identify high-value audiences.
• Continuously monitor campaign performance, analyze data, and implement datadriven optimizations to maximize KPIs.
• Develop and A/B test ad copy, landing pages, and targeting strategies, leveraging AIpowered creative optimization tools.
• Generate comprehensive reports. Provide meaningful insights: translate performance data into clear narratives that explain what changed, why it matters, and recommended next steps.
• Own end-to-end campaign management, including bid strategy, creative optimization, launches, and ongoing optimization.
• Stay up-to-date on the latest trends and best practices in SEM, paid advertising, and AI.
• Guides account optimization thinking and structures approach to performance improvements.
• Helps interpret metrics and shapes insights into stakeholder-ready readouts.
• Coordinates across team members to align inputs, outputs, and timelines.
• Performs QA on builds, optimizations, and reporting to ensure accuracy and consistency.

Skills and Experience

• 10+ years of experience in Search Engine Marketing (SEM).
• Advanced proficiency in Google Ads and SA360, with a strong track record of managing
• and optimizing PPC campaigns.
• Experience with campaign planning, execution, optimization, and performance reporting.
• Exceptional stakeholder management skills, with the ability to align team members to priority, manage expectations, handle escalations, and drive consensus.
• Strong communication and presentation abilities to clearly articulate campaign strategies, insights, and recommendations to senior stakeholders and business partners.
• Analytical skills with expertise in data visualization and translating complex data into clear, actionable insights.
• A collaborative team player who thrives in a fast-paced, matrixed environment,navigating multiple priorities and stakeholder needs.

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

Designation – Technical Specialist L-2

Employment Type – Permanent

Education – Technical Graduate |Graduate / 12th+ Diploma.

Experience – 3 to 5 Years

Location – Bandra, Mumbai

Working – Monday to Friday

Joining – Immediately

Essential Duties and Responsibilities: (Additional duties may be assigned as required)

• Intermediate Troubleshooting of network-related incidents (link outages, peer outages, router/switch/firewall hardware failures, multicast and broadcast issues, network performance issues).
• Responsible for managing /configuring / Troubleshooting Proxy Overviewing Routing & Switching Responsible for managing /configuring / Troubleshooting Load Balancers/ Web Application Firewall, IPS/ IDS,
• Responsible for managing /configuring / Troubleshooting Proxy
• Ability to prepare SOP/HLD/LLD Documentation and Presentation.
• Work and resolve incidents with proper technical updates and artifacts Preparing a Plan of Action for Activities and New Implementations.
• Working closely with the customer IT team and collaborating with other IT staff Strict adherence to customer policies and processes Continuous guidance to the L1 team.

Required Skills: - Any 2 or more

• Proxy (Blue Coat/TrendMicro/Force point etc)
• IPS/ IDS, Proxy
• Network Devices (such as Web Proxy, micro-segmentation, DDos)
• Load Balancer (F5 / Netscaler / Array / Radware/Citrix etc)
• WAF (F5/ Netscaler / Radware/Citrix etc

Industry

• Human Resources

Employment Type

Full-time

Role & Responsibilities:

1. Performing Manual Functionality Testing
2. Preparing Documentation like Test Plan, User manual etc.
3. Co-ordination with Business team for requirement understanding
4. Providing operational support as needed

Skills & Qualification:

1. BE or MCA
2. 2+ years of relevant work experience
3. Experience in Manual Testing of App, Web and APIs
4. Basic Knowledge of SQL
5. Knowledge of JavaScript and Automation Tool like Selinium, Jmeter etc. is preferred

• Minimum 1 years of relevant experience, in PySpark (mandatory)
• Hands on experience in development, test, deploy, maintain and improving data integration pipeline in AWS cloud environment is added plus 
• Ability to play lead role and independently manage 3-5 member of Pyspark development team 
• EMR ,Python and PYspark mandate.
• Knowledge and awareness working with AWS Cloud technologies like Apache Spark, , Glue, Kafka, Kinesis, and Lambda in S3, Redshift, RDS

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com