11+ BPR Jobs in Chennai | BPR Job openings in Chennai

Product Analyst (Process Excellence Team, Episource)

Key Responsibilities and Deliverables 

• Ensure timely release of features and bugs. 
• Talk to development team and ensure all roadblocks are cleared.
• Participate in user acceptance testing and undertaking the functionality testing of new system 
• Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
• Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
• Prepare requirements and act as a liaison between development team and ops  
• Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
• Prepare monthly, quarterly and six months plan for product roadmap
• Create product roadmaps after discussing with business heads. 
• Ideate and define epics for the product and then define product functions. 
• Each feature or new product development should result in cost per chart optimization or in helping new business line       
• Work on other product lines associated with Salesforce
• Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
• Training about products and its usage to the customer
• Give proper training to end users on the product usage and its functionality
• Prepare product training manuals during roll out.  

Skills & Attributes required

• Technical Skills

• • Statistical Analysis Tools and techniques 
  • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
  • Mid/Large Scale transformations and System Implementations Project 
  • Stakeholder Requirement Analysis
  • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.

• Strong Analytical Skills 
  • Data Exploration and Analysis
  • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 

• Communication Skills 
  • Has the ability to communicate effectively to all the stakeholders
  • Demonstrated ability to communicate complex technical problems in simple plain stories
  • Ability to present information professionally and concisely with supporting data
• Creative Problem Solving and Decision Making
  • Needs to be a self-initiator and should be able to work independently on solving complex business problems
  • Needs to understand customer pain points and should have the ability to innovate processes
  • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 

• Design, develop, and maintain robust, scalable, and reusable automation frameworks using Selenium with Java.
• Write automation test scripts for web-based applications.
• Collaborate with developers, product managers, and other QA engineers in an Agile environment.
• Implement BDD/TDD testing practices using Cucumber.
• Execute and maintain automated test suites across CI/CD pipelines.
• Integrate automation tests with Jenkins/GitLab or other CI tools.
• Analyze test results, debug issues, and ensure high quality and performance.
• Actively contribute to QA strategy, planning, and improvement initiatives.
• 
  

• Strong wordpress fullstack developer profile:
• Mandatory (Experience 1) - 9+ years of experience as wordpress developer (full stack)
• Mandatory (Experience 2) - Must have 5+ years of experience in Front-end Development using HTML, CSS, Javascript, React JS
• Mandatory (Skills 1) - Must have experience working with Creative/Design team for website development
• Mandatory (Skills 2) - Basic Knowledge of Adobe photoshop/Illustrator

Preferred

• Preferred (Experience 1) - Familiarity with APIs, AI tool integrations
• Preferred (Experience 2) - Experience with We

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Position:  React/Frontend Developer

Location: Chennai and Exp : 3 to 5 Yrs

We are looking for a great JavaScript developer who is proficient with React.js or VueJs. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Monitoring and improving front-end performance.
• Troubleshooting interface software and debugging application codes.
• Documenting application changes and developing updates.

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Should have recent experience with React projects (min. 2 years)
• Experience in VueJs is an added advantage
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools. 

• Knowledge on CAMPUS LAN Architecture and implementation

• Having exposure to Cisco’s latest technologies like SDA, DNAC

• Hand-on experience on designing and implementing Cisco SDA

• Strong Routing & Switching, Cisco SDA, DNAC, Cisco ISE skillset is a must.

• Hands On expertise on Cisco Prime, ISE, Cisco Meraki

• Hands on and troubleshooting SDA

• Experience on L 3

Position Overview: We are seeking a talented Data Engineer with expertise in Power BI to join our team. The ideal candidate will be responsible for designing and implementing data pipelines, as well as developing insightful visualizations and reports using Power BI. Additionally, the candidate should have strong skills in Python, data analytics, PySpark, and Databricks. This role requires a blend of technical expertise, analytical thinking, and effective communication skills.

Key Responsibilities:

1. Design, develop, and maintain data pipelines and architectures using PySpark and Databricks.
2. Implement ETL processes to extract, transform, and load data from various sources into data warehouses or data lakes.
3. Collaborate with data analysts and business stakeholders to understand data requirements and translate them into actionable insights.
4. Develop interactive dashboards, reports, and visualizations using Power BI to communicate key metrics and trends.
5. Optimize and tune data pipelines for performance, scalability, and reliability.
6. Monitor and troubleshoot data infrastructure to ensure data quality, integrity, and availability.
7. Implement security measures and best practices to protect sensitive data.
8. Stay updated with emerging technologies and best practices in data engineering and data visualization.
9. Document processes, workflows, and configurations to maintain a comprehensive knowledge base.

Requirements:

1. Bachelor’s degree in Computer Science, Engineering, or related field. (Master’s degree preferred)
2. Proven experience as a Data Engineer with expertise in Power BI, Python, PySpark, and Databricks.
3. Strong proficiency in Power BI, including data modeling, DAX calculations, and creating interactive reports and dashboards.
4. Solid understanding of data analytics concepts and techniques.
5. Experience working with Big Data technologies such as Hadoop, Spark, or Kafka.
6. Proficiency in programming languages such as Python and SQL.
7. Hands-on experience with cloud platforms like AWS, Azure, or Google Cloud.
8. Excellent analytical and problem-solving skills with attention to detail.
9. Strong communication and collaboration skills to work effectively with cross-functional teams.
10. Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.

Preferred Qualifications:

• Advanced degree in Computer Science, Engineering, or related field.
• Certifications in Power BI or related technologies.
• Experience with data visualization tools other than Power BI (e.g., Tableau, QlikView).
• Knowledge of machine learning concepts and frameworks.

1. Application Developer -UI

• 2-5 years of experience in Front end development including Vue.js (preferred) or Angular js
• Strong proficiency in JavaScript / TypeScript
• While Vue.js preferred a good understanding of Angular / React is acceptable. Should be able to adopt to Vue.js. quickly.
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JWT (JSON Web Token) and Core web fundamentals: HTML, JavaScript, and CSS.
• Good communication skills.

• Should have E-publishing and Editorial services domain knowledge
• Should understand the competitive landscape and identify the gaps in the market
• Must be able to identify the right opportunities & qualify leads for the Sales team
• Should be able to handle communication and fresh conversations with prospects
• Should have min. 2 years of experience working on the US, European Markets
• Assist Sales Team in identifying, following up, and qualifying prospects
• Generate reports & dashboards on Marketing influenced pipelines regularly
• Create clear and crisp product presentations and solution demonstrations
• Research & develop prospect lists using LinkedIn, Zoominfo, and Web research
• Participate and actively contribute in Marketing Strategy Meetings
• To work with the sales team in handing over any pre-sales efforts
• Support sales efforts with in-depth product and business knowledge
• Miscellaneous Pre-Sales and Sales related activities

Required Experience / Qualifications

• MBA from a good institute with a go-getter attitude to pursue leads and targets
• A motivated, competitive individual with a strong aptitude for Publishing technology
• 4-6 years of experience in a sales & marketing role
• Knowledge of commonly used CRM Salesforce and Marketing automation tools and dashboards
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills

Experience:

• 1 to 4 years of experience in Digital Marketing

Kinds of Projects Undertaken:

• ePublishing, Editorial Services, eLearning, eBook, Accessibility