We are looking for a results-driven network support technician to enhance and secure our business's computer network. You will be analyzing our network's performance, collaborating with our IT department to increase network capacity, and providing IT support.
To ensure success as a network support technician, you should exhibit extensive knowledge of network infrastructure and experience in a similar role. A first-class network support technician will be someone whose network expertise translates into the fast, stable, and secure exchange of business information.
Network Support Technician Responsibilities:
- Collaborating with the IT department on the deployment and maintenance of network technologies.
- Enhancing intranet performance and creating internet domains.
- Testing the exchange of data between computers, servers, modems, and routers.
- Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
- Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.
- Optimizing server capacity to keep up with demand in online traffic.
- Testing network protocols and ensuring stable and secure server connectivity.
- Training junior IT personnel, providing onsite or remote or technical support, and preparing user manuals.
- Documenting network processes and layouts, as well as enhancing network security.
- Keeping abreast of developments in network infrastructure and technologies.
Network Support Technician Requirements:
- Bachelor's degree in computer science, information technology, or similar.
- Certified Microsoft, CompTIA, or Cisco network professional preferred.
- At least two years' experience as a network support technician.
- In-depth knowledge of network infrastructure, architecture, connectivity, and security.
- Superb analytical and problem-solving skills.
- Exceptional organizational and time management skills.
- Excellent interpersonal, communication, and collaboration skills.
- Willingness to travel to client locations.
- Availability to perform urgent network repairs outside of business hours
Subodh Popalwar
Software Engineer, Memorres
About Itcg Solutions
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Requirements:
• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes
•Provide technical support for hardware/software issues and resolve help desk requests
•Monitor the system daily and respond immediately to security or usability concerns.
•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.
•Constant finetuning of the OS for improving the performance of the system.
•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.
•Provisioning Operational support and troubleshooting the issues related to system administration.
•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
•Must be Red Hat certified professional.
Skills Required:
•Red Hat (Primary)
•Debian
•Ubuntu
•SUSE
Tech Mahindra Conducting Walk in Interview For Following:
Role: Customer Support Associate (CSA)
Job Location: Kolkata
Tech Mahindra is Hiring for immediate joiners
🎯 Mode of Work: *Work from Office* - Training and Job both.
Process- *Flipkart voice process*
❗️ Job Description:
- Educational Qualification: HS/Graduate from any stream
- Work Experience: Fresher/ Minimum 1 year of work experience with proper certificate
- Communication skills: Candidates Must be fluent in English and Hindi, Should have excellent Oral and Written communication skills In English
⏰ Work Timing: Rotational (9 Hrs of Work)
🎁 Salary:
• 174477/- CTC (Annual) for *Freshers* [12700/- inhand per month]
• 209447/- CTC (Annual) for *Experience* [15400/- inhand per month]
✅ Week off- Any 1-day week off (Rotational)
- Documents: CV, Aadhaar Card (Complete D.O.B. is mandatory
Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali park TCS) Candidates need to carry CV & Aadhar card (Government id card)
Need Excellent Communication skills
Location- Thane,Mumbai. (Work From Office Job)
Week off - Any 2 Rotational week off.
LeadershipExcellent communication and analytical Skills
∙ Strong leadership and management skills
∙ Must have excellent interpersonal skills
∙ Excellent written and verbal communication
∙ Active listening and Problem solving skills
∙ Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof
∙ Keep records of customer interactions, process customer accounts and file documents
∙ Proficiently communicating with customers electronically and taking follow up of the procedures.
∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article
∙ Respond to customer queries in a timely and accurate way, via phone, email or chat
∙ Patience when handling tough cases.
∙ Take a deep dive into product key features and have keen insight/knowledge about the product.
What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
Key Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Coordination with different brands and corporations for conducting events
Key Skills:
• Should be comfortable for working on Sunday.
• Excellent verbal communication skills.
• Energy, passion and a real drive to get ahead
• Capable, quick, determined
• Immaculate attention to detail
• Team player
• Working will be 6 days a week.
• Should be a Graduate
About Advantage Club:
Call Flow: 11 AM to 11 PM
Join us and see how we are changing the corporate benefits landscape in India!
Interview Rounds:
Key Competencies :
PythonCustomer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service
- Employee need to attend the calls and help the existing customer with there queries .
- There are no Targets
- No sales
- Inbound Process.
Facility :
- Pick and drop
- Rotational Shifts
- Rotational offs
- Bank Holidays offs
Follow CutshortSubodh Popalwar
Software Engineer, Memorres