Technical Support Intern

Service Engineer

No of Opening 3

Job Location: Ahmedabad

Responsibilities for Service Engineer

·        Customer Complaint Resolution.

·        Solving the technical problems of the customers by calls, video call or remote diagnosis (team viewer).

·        Establishing programs/seminar in the areas allocated for promotion of car scanner.

·        Register the diagnosis tool and generate the ID PWs Diagnostic Tools & Equipments.

·        Responsible for Trouble shooting of various faults arising. For example trouble shooting of AUDI, BMW, MAHINDRA, MERCEDECES etc.

·        Provide technical training to our customers, engineers and co-ordinates.

·        To visit field (workshop) for new diagnosis tool update and create report of the same.

·        Preparing and submitting service and customer feedback reports (Daily report).

·        Generate revenue from aftersales.

·        Handling overall sales and aftersales equipment warranty claims.

 Qualifications for Service Engineer

·        Must be equivalent Degree or Diploma in Automobile.

·        Must be fluent in English and Hindi.

·        Additional language will be an advantage.

·        Minimum of 2 to 3 years of experience in Automobile workshop.

·        Knowledge of Excel and Power point presentation.

Salary & Perks:

·        Salary 25000 to 35000 Per month plus insurance plus incentive

·        Insurance facilities.

·        Petrol allowances.

Age for Service engineer

24 years to 30 years

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Job location-Hyderabad, Bengaluru, Mumbai, Pune and Goa

CTC – As per market standard
Notice Period-Max 15 -30 days joiners

Responsibilities:

• Work with Database Architect to understand the design considerations for the BI Next Gen Data Warehouse.
• Take accountability of the development / update of the DW Database Objects and Code as per the requirement.
• Take accountability of the development / update of the PowerBI and SSRS Reports.
• Take accountability of Unit Testing the developed solution.
• Be available for weekend job monitoring and troubleshooting, as necessary.
• Ensure that all delivery timelines are adhered to.
• Work with QA (Testing) team to test the DW / Report Solution and fix as necessary.

Job Requirements:

• 8 - 10 years of experience in SQL Server database development.
• Excellent understanding of SQL Server 2016 and above.
• Excellent understanding of T-SQL. Must have the ability to analyze, debug and write complex T-SQL code.
• Very good hand-on knowledge on query tuning and performance optimization.
• Excellent understanding of SQL Server Integration Services and SQL Server Reporting Services.
• Excellent understanding of PowerBI.
• Should be completely aware of coding standards and should be able to develop high performance & scalable database applications.
• Exceptional Problem Solving and Analytical Skills.

Excellent communication skills (oral and written).

Job Location: Pune/Bangalore/ Hyderabad/ Indore

• Very good knowledge of MuleSoft components.
• Prior work experience in setting up a COE using MuleSoft Integration Software.
• Good understanding of various integration patterns.
• Ability to deliver projects independently with little or no supervision.
• Previous experience working in a multi-geographic team.
• Previous experience with best programming practices.
• Good written and oral communication skills – English.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.