Q A Engineer

Job Description for Project Manager:

• Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
• Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
• Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
• Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.
• Responsible for client receivables; planning and execution of monthly retention.
• Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
• Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
• Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
• Achieves strategic customer objectives and account plans defined by company management.
• Good relationship-building skills (internal, external, and cross-cultural).
• Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
• Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

• Excellent communication skills
• Must have enthusiasm and a sincere attitude.

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

(Candidates from Service based Companies apply-Looking for automation(shell or python scripting))

SHIFT- Shift time either US East coast or west coast (2:30 PM to 10:30 PM India time or 5 to 2 am india time)

Exp- 5 to 8 years

Salary- Upto 25 LPA

Hyderabad based candidates preferred!

Immediate joiners would be preferred!!

Role Objective:

• Ability to identify processes where efficiency could be improved via automation
• Ability to research, prototype, iterate and test automation solutions
• Good Technical understanding of Cloud service offering, with a sound appreciation of the associated business processes.
• Ability to build & maintain a strong working relationship with other Technical teams using the agile methodology (internal and external), Infrastructure Partners and Service Engagement Managers.
• Ability to shape and co-ordinate delivery of key initiatives to deliver improvements in stability
• Good understanding of the cost of the e2e service provision, and delivery of associated savings.
• Knowledge of web security principals
• Strong Linux experience – comfortable working from command line
• Some networking knowledge (routing, DNS)
• Knowledge of HA and DR concepts and experience implementing them
• Working with team to analyse and design infrastructure with 99.99% up-time.

Qualifications:

• Infrastructure automation through DevOps scripting (Eg Python, Ruby, PowerShell, Java, shell) or previous software development experience
• Experience in building and managing production cloud environments from the ground up.
• Hands-on, working experience with primary AWS services (EC2, VPC, RDS, Route53, S3)
• Knowledge on repository management (GitHub, SVN)
• Solid understanding of web application architecture and RDBMS (SQL Server preferred).
• Experience with IT compliance and risk management requirements is a bonus. (Eg Security, Privacy, HIPAA, SOX, etc)
• Strong logical, analytical and problem-solving skills with excellent communication skills.
• Should have degree in computer science, MIS, engineering or equivalent with 5+ years of experience.
• Should be willing to work in rotational shifts (including the nights)

Perks and benefits:

• Health & Wellness
• Paid time off
• Learning at work
• Fun at work
• Night shift allowance
• Comp off
• Pick and drop facility available to certain distance

Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.

Who we’re looking for Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.

Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking ‘impact and growth’. We are remote-first company with focus on employee well-being and an engaging work culture With rich experience in the world’s leading tech companies and banks, we deeply and equally understand both the ‘fin’ and ‘tech’ in fintech. Funded by leading global VCs like Sequoia, Massive, Index Ventures, Techstars, TASC ventures, Avesta and others, we’re in pursuit of a fantastic experience for both our consumers and colleagues. Beem is an equal-opportunity employer and proud of it. We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

What you'll do

● Lead and oversee experience design projects and programs that influence positive change/impact across one more adjacent product teams

● Build wireframes, prototypes, and visual designs using best-in-class UI frameworks, and design systems to tackle difficult UX problems

● Partner closely with cross-functional partners to build strategic and impactful experience roadmaps

● Facilitate design workshops, critiques, and co-creation sessions that focus stakeholders on solving the underlying root causes of user/customer pain points instead of jumping to end-solutions

● Be a key stakeholder in building the design team and be sought out by adjacent teams for your obsession with craft quality and domain expertise

● Own design problems end to end, from initial concept through shipping and beyond

● Build flows and prototypes to tackle difficult UX problems

● Obsess over the details of visual and motion design

● Work with product managers to define products (requirements, strategic functionality, bold bets), not just translate them into design execution.

● Identify future opportunities, working as a key thought partner to your counterparts in product, engineering, and operations

● Partner with engineers to ship pixel-perfect designs

● The ship, measure, and improve your designs based on quantitative and qualitative feedback

● Brainstorm and iterate with your colleagues to help raise the bar on the whole experience

Basic Qualifications

● 7+years of UI/UXdesign experience

● A portfolio showing your high-quality, thoughtful UI and UX work

● A degree in HCI, Graphic Design, or related fields (B.Des, M.Des etc) ● Strategic product thinker with the ability to understand product goals, identify opportunities and make decisions based on the impact on people and the company

● Interaction design experience with the ability to define how an experience should behave based on understanding people's needs. Ability to use prototyping skills to demonstrate how a particular flow or interaction will work

● Experience with a breadth of design disciplines- design thinking, applied service design, user experience research, and beyond

● Must know-Figma,,Adobe Creative Cloud, Lottie files, Prototyping and deep understanding of components, design systems

● Must have experience with designing 0-1 products and scaling them

● Must have an understanding of visual and motion graphics to work with visual & motion designers to incorporate the requirements in the design process

● Must have worked with small to medium-sized teams in fast-paced environment

● Visual design skills with proficiency in typography, desktop/mobile UI, color, layout, iconography, and aesthetic sense

● Good to have-Worked directly with Startup founders or executives to bring ideas to real-life. Fintech experience is a plus.

Sigmoid works with a variety of clients from start-ups to fortune 500 companies. We are looking for a detailed oriented self-starter to assist our engineering and analytics teams in various roles as a Software Development Engineer.

This position will be a part of a growing team working towards building world class large scale Big Data architectures. This individual should have a sound understanding of programming principles, experience in programming in Java, Python or similar languages and can expect to

spend a majority of their time coding.

Location - Bengaluru and Hyderabad

Responsibilities:

● Good development practices

○ Hands on coder with good experience in programming languages like Java or

Python.

○ Hands-on experience on the Big Data stack like PySpark, Hbase, Hadoop, Mapreduce and ElasticSearch.

○ Good understanding of programming principles and development practices like checkin policy, unit testing, code deployment

○ Self starter to be able to grasp new concepts and technology and translate them into large scale engineering developments

○ Excellent experience in Application development and support, integration development and data management.

● Align Sigmoid with key Client initiatives

○ Interface daily with customers across leading Fortune 500 companies to understand strategic requirements

● Stay up-to-date on the latest technology to ensure the greatest ROI for customer &Sigmoid

○ Hands on coder with good understanding on enterprise level code

○ Design and implement APIs, abstractions and integration patterns to solve challenging distributed computing problems

○ Experience in defining technical requirements, data extraction, data

transformation, automating jobs, productionizing jobs, and exploring new big data technologies within a Parallel Processing environment

● Culture

○ Must be a strategic thinker with the ability to think unconventional /

out:of:box.

○ Analytical and data driven orientation.

○ Raw intellect, talent and energy are critical.

○ Entrepreneurial and Agile : understands the demands of a private, high growth company.

○ Ability to be both a leader and hands on "doer".

Qualifications: -

- Years of track record of relevant work experience and a computer Science or related technical discipline is required

- Experience with functional and object-oriented programming, Java must.

- hand-On knowledge in Map Reduce, Hadoop, PySpark, Hbase and ElasticSearch.

- Effective communication skills (both written and verbal)

- Ability to collaborate with a diverse set of engineers, data scientists and product managers

- Comfort in a fast-paced start-up environment

Preferred Qualification:

- Technical knowledge in Map Reduce, Hadoop & GCS Stack a plus.

- Experience in agile methodology

- Experience with database modeling and development, data mining and warehousing.

- Experience in architecture and delivery of Enterprise scale applications and capable in developing framework, design patterns etc. Should be able to understand and tackle technical challenges, propose comprehensive solutions and guide junior staff

- Experience working with large, complex data sets from a variety of sources

Job Profile

A NodeJs developer will be required to deploy and maintain network applications. Manage the exchange of data between servers and users, develop back-end components, and connect applications with other web services. Will also act as a support front-end developer by integrating web-based applications in Angular. With good hand's on experience in Rational Database i.e. MySQL & PostgreSQL.

Desired Candidate Profile

• Minimum 3+ years experience on Node JS
• Mandatory experience of 2 years in Angular 2 & above
• Experience on Bootstrap or any other JS Framework
• Very good knowledge of rational databases MySQL & PostgreSQL
• Good Knowledge of MongoDB.
• Excellent on web technologies including HTML, CSS, JavaScript, AJAX jQuery
• Experience in common third-party APIs
• Strong debugging skills
• Strong analytical skills and problem-solving aptitude

Excellent English writing and speaking skills are a must

Annual CTC : INR. 5,00,000/- to INR. 10,00,000/-