Quality Analyst

About Us

MyOperator and Heyo are India’s leading conversational platforms, enabling Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a rapidly growing SaaS company on a mission to redefine customer communication at scale. If you’re passionate about creating content that converts and builds brand love, you’ll fit right in.

About the Role

We’re looking for a Senior Copywriter who thrives on balancing creativity with conversion. In this role, you will take charge of shaping the copy for our homepage, advertising assets, and pricing page banner—core touchpoints for brand and business growth. Around 70–80% of your role will involve crafting compelling copy, while 20–30% will require applying performance marketing insights to test, optimize, and elevate messaging impact. You’ll work closely with design, marketing, and product teams to deliver copy that’s not only sharp and engaging but also aligned with business goals.

Key Responsibilities

• Own the core messaging for MyOperator’s homepage, pricing page, and performance banners.
• Develop high-converting copy for digital campaigns—across Google, Meta, WhatsApp, and other paid channels.
• Craft clear, concise, and action-driven CTAs, taglines, and value propositions that connect with our B2B audience.
• Collaborate with design, product, and marketing to ensure messaging is consistent and on-brand.
• Contribute to A/B testing strategies, analyze performance data, and iterate copy for continuous improvement.
• Maintain and evolve a cohesive brand voice across all assets.
• Stay up-to-date with copywriting trends, SaaS positioning, and competitor communication styles.

Requirements

• 4–6 years of proven experience in copywriting, preferably in a SaaS, tech, or digital-first brand.
• A strong portfolio demonstrating a blend of brand storytelling and performance-driven messaging.
• Deep understanding of digital platforms and B2B customer journeys.
• Strong attention to detail with the ability to write clear, compelling, and user-centric copy.
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• Experience with performance marketing tools, A/B testing frameworks, and data-driven content optimization.
• Familiarity with Mixpanel, Google Analytics, or similar tools is a plus.

Why Join Us?

• Own the tone and messaging across MyOperator’s most important digital assets.
• Work on live experiments with real business impact.
• Collaborate with passionate marketers, designers, and product teams.
• Be part of a high-growth, product-led organization redefining how India communicates.

Job Title: Customer Success Executive

Job Summary

We are seeking a proactive and customer-focused Customer Success Executive to build strong relationships with customers, ensure successful onboarding, and deliver exceptional customer support. The ideal candidate will act as a trusted advisor, helping customers achieve their goals while driving long-term satisfaction and retention.

Key Responsibilities

• Build and maintain strong, long-term relationships with customers
• Act as the primary point of contact for customer queries and support needs
• Understand customer requirements and provide timely, effective solutions
• Guide customers through onboarding, product adoption, and ongoing usage
• Proactively identify customer issues and work with internal teams to resolve them
• Monitor customer satisfaction and take steps to improve the overall experience
• Handle escalations professionally and ensure timely resolution
• Collect customer feedback and share insights with product and sales teams
• Support renewals, upsell, and cross-sell opportunities by understanding customer needs
• Maintain accurate customer records and activity reports

Required Skills & Competencies

Customer Relationship & Communication Skills

• Strong relationship-building and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to engage with customers empathetically and professionally

Customer Support & Problem-Solving

• Strong problem-solving and conflict-resolution skills
• Ability to manage multiple customer issues efficiently
• Customer-first mindset with attention to detail
• Personal Attributes
• Proactive, self-motivated, and results-driven
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• 1–3 years of experience in customer success, customer support, or account management (preferred)
• Experience working in a customer-facing role

What We Offer

• Opportunity to work in a customer-centric and collaborative environment
• Career growth and learning opportunities
• Competitive salary and performance-based incentives

Description

We are looking for a client-focused and experienced *Sales Executive* for our Mumbai

showroom. The ideal candidate will have prior experience in premium or luxury furniture and

home décor, and a flair for engaging with high-net-worth individuals, architects, and interior

designers. This role involves offering personalised service, understanding client needs, and

ensuring a seamless sales experience.

Responsibilities

* Welcome and assist clients with a warm, service-oriented approach

* Understand client requirements and recommend suitable furniture and décor solutions

* Build and maintain strong relationships with interior designers and architects

* Manage the entire sales process from enquiry to order placement and post-sale support

* Maintain the showroom’s visual standards in line with brand aesthetics

* Record leads, showroom visits, and client interactions in the CRM system

* Meet individual and store-level sales targets

* Coordinate with production, logistics, and CRM teams to ensure timely deliveries and

communication

Requirements

* 2–5 years of experience* in luxury furniture, home décor, lifestyle, or design-related retail

* Excellent communication and interpersonal skills

* Strong understanding of premium clientele and their expectations. Experience in handling

clients from architecture and design backgrounds

* Familiarity with CRM tools, email etiquette, and professional communication

* Available to work on weekends and holidays, as required

We are looking for a technically sound and service-oriented Tech Support Executive to join our growing team. This role involves supporting the field deployment of our smart tracking solutions, assisting clients with troubleshooting, and ensuring seamless operations across devices and platforms.

Key Responsibilities:

• Provide technical support for IoT-based tracking systems and devices
• Assist with hardware installation coordination and on-site deployment
• Troubleshoot device or software issues in collaboration with the engineering team
• Maintain documentation, inventory logs, and support tickets
• Coordinate with vendors and logistics teams for efficient service delivery

Desired Skills & Attributes:

• Basic understanding of electronics, GPS, and IoT systems
• Good communication and problem-solving skills
• Comfortable working on-field and off-site support (as required)
• Familiarity with tools like MS Excel, Google Sheets, or support software
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NOTE: We welcome aspiring Electronics Diploma students and fresh graduates for a 6-month hands-on internship in the domain of smart logistics and IoT-based security systems. You’ll gain real-world experience supporting the deployment, testing, and technical servicing of cutting-edge tracking solutions.

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

Exp : 3+ years

Job Description:

We are looking for a highly skilled full stack developer who is comfortable with both front and back-end programming. The person would be responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside backend developers for application’s features/ functionalities. The person would be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Skillsets required:

•  Hands on experience in development using Angular/React, Node JS & Python or Django framework
• Should have experience in any Database and working knowledge on any major Cloud like AWS or Azure
• Must have Web Services/ API knowledge
• Exposure to Docker, Kubernetes and defining CI/CD pipeline for deployment of a project is an added advantage
• Knowledge of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, XML, jQuery) will be preferred
• Must be experienced in client interaction & mentoring the team.

Responsibilities:

•  Work with development teams and product managers to ideate software solutions
•  Design client-side and server-side architecture
•  Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Check the platform to ensure responsiveness and efficiency
• Troubleshoot, debug, and upgrade the platform
•  Create security and data protection settings
• Work with the analysts to improve the platform

Are you someone who spends most of your time on social media? Do you believe in the power of words? Is creating viral content your strong suit? If yes, then this role is meant for you. Paavan is looking for an experienced social media & copywriting manager to lead our communication & social media marketing initiatives.

Roles & Responsibilities

Social Media
1. Write, edit and publish engaging posts for various social networks, including Facebook, Twitter, Instagram & short video apps
2. Optimize social media posts (language, tone, message) based on our target audience’s behaviors
3. Identify ways to increase engagement & followers on each platform
4. Create targeted campaigns & giveaways on social media to start discussions around the brand along with user participation

Copywriting
1. Create short but powerful copies for app, notifications, website, paid ads, videos & other offline/online collaterals

Skills Required 
1. Education (Bachelors/Masters) from Tier-1 colleges
2. Atleast 2-3 years of social media & copywriting experience in a B2C startup or established brand
3. Excellent communication skills, both verbal and written
4. Strong understanding of consumer psychology and how the digital marketing at large works
5. A keen interest in concepts of spirituality, dharma & Bharat is preferred
6. Ability to cope with multiple projects & deadlines while delivering results
7. Excellent interpersonal and communication skills
8. Enthusiastic, high work ethics and an entrepreneurial mindset
9. Have an eye for detail