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Customer Success & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success

The Opportunity

At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.

This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.

What You’ll Do

Quality Assurance (QA)

● Review and analyze product specifications and user requirements to ensure complete understanding.

● Design, execute, and maintain test cases for web and mobile applications.

● Log, track, and manage bugs; work closely with developers to ensure timely fixes.

● Conduct regression, functional, and usability testing to ensure every release is rock-solid.

● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.

Customer Support

● Provide timely, professional assistance via email, chat, or phone to global customers.

● Manage and support multiple customers simultaneously, prioritizing effectively.

● Use AI-driven knowledge bases and tools to quickly resolve common queries.

● Document and escalate complex issues to the right teams for resolution.

● Help onboard new customers by guiding them through key features and best practices.

● Collect feedback, identify recurring pain points, and share insights with the product team.

What You Bring

● Any bachelor’s degree — we value skills and attitude over specific majors.

● 0–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).

● Excellent English communication skills (verbal & written).

● Ability to handle multiple customers and tickets simultaneously while staying organized.

● Understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).

● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.

● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.

● A proactive, problem-solving mindset and the ability to manage multiple priorities.

Why WINIT

● Be part of a global leader in AI-powered Sales & Distribution solutions.

● Work in a role that blends technical expertise with customer interaction — no two days are the same.

● Learn and apply the latest AI tools to improve your efficiency and impact.

● Collaborate with talented teams in a culture that values innovation and continuous improvement.

● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.

If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

On-site at Cloudnine Hospital

📍 Location: Bangalore, Delhi, Ghaziabad, Hyderabad

🏢 Company: Cryoviva Biotech Pvt Ltd

🕒 Type: Full-time | On-site | Inside Sales

🎓 Eligibility: B.Sc / M.Sc in Biotechnology, Microbiology, Biochemistry or related life sciences (Freshers welcome!)

Key Responsibilities:

Educate pregnant women and families about stem cell preservation and its future health benefits.

Counsel clients, answer their questions, and help them understand the scientific and emotional value of the service.

Coordinate with doctors, gynecologists, and hospital staff to maintain smooth communication and support.

Build Relationships with clients and hospital teams to promote awareness and trust in our services.

Drive Enrollments by guiding and assisting parents through the decision-making and registration process

Job Description:

We are seeking a motivated and experienced Store Manager to oversee daily operations at our retail locations. The Store Manager will be responsible for ensuring the store operates efficiently, meeting sales targets, delivering exceptional customer service, and managing staff.

Key Responsibilities:

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.
• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Conduct regular store audits and ensure the store's appearance is up to company standards.
• Handle store budgets, payroll, and scheduling efficiently.
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Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Proven experience as a Store Manager or in a similar retail management role.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple tasks simultaneously and work under pressure.
• Proficiency in MS Office and retail management software.
• Flexibility to work in different shifts, including weekends.
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Preferred Qualifications:

• Experience in retail sales or customer service.

Responsibilities:

- Manage end-to-end interactions with prospective customers.

- Deliver tailored product demos to multiple stakeholders.

- Understand customer problem statements and follow a consultative sales process to offer solutions.

- Use sales acceleration tools to perform outbound and inbound sales.

- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.

- Unearth new sales opportunities through networking.

- Build strong relationships and effectively communicate with the sales, support, and marketing teams.

Requirements

- Have 2+ years of successful experience in SaaS Sales.

- Have been in a quota-carrying role.

- Obsessed with prospect happiness and can set the stage for effective sales follow-up.

- Have excellent verbal & written communication skills.

- Flexible - things change around here. FAST.

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

URGENT OPENING for role of Store Manager

Job Location - Across AP/Telangana

Experience req.- 9 yr. min.

Job responsibilities-

• Timely opening of Store and adherence to all the processes from store opening to closing
• Optimum utilization of manpower & Team Development
• Customer Satisfaction/ Service, Avoid stock outs, which could be reason for loss of sale
• Loss Prevention, Customer Satisfaction & Service
• Pilferage Control
• Asset Maintenance, customer convenience & service
• Team Building, Employee Engagement
• Space Management, Maintain the hygiene, customer service, safety of staff & Customers
• Smooth Store operation entry, exit, parking, smooth flow of customer walk in to exit
• Statutory Compliance
• Safety and security of store Assets & merchandise , people and Property.

Mandatory skills required-

• Leadership skills-Man Management(Mostly Blue Collar and first time employment)
• Analytical skills-Ability to understand the situation and provide the way forward through consultation with seniors
• Good communication skills- Vernal and Non Verbal.
• Coordination skills- 360 degree, team, seniors, cross functional teams, customers, external stakeholders like govt Officials and Police
• Quick & Right Decision Making and basic computer knowledge.

Interested candidates can directly apply.

Click the apply button as soon as possible and grab the opportunity to work with renown name in retail industry.

Best regards !!

Neetu Dhiman ( Talent Acquisition executive)

Responsibilities:

• Analyse and evaluate both existing and potential social media activities and strategies
• Conduct, gather and analyse market research to determine social media opportunity and competitiveness
• Identify, interpret, and capitalize on social media trends
• Plan, manage, coordinate and execute all social media programs and initiative
• Work closely with other organizations to ensure tight integration of all social media programs and initiatives
• Develop unique value propositions, business partnerships, and social media programs that are target towards key customer segments
• Achieve targeted results and ensure timely and effective execution of social media tactics and programs
• Develop benchmark criteria to measure the effectiveness of social media programs and implement improvements as required
• Participate and initiate online conversation across a variety of channels
• Educate and prepare key messaging and presentation material for senior management and other marketing organizations
• Collaborate with internal stakeholders to provide support to their initiative
• Measure the success of social media activities and report the result to management
• Use social listening tools to monitor online conversations
• Create maintain executive social media editorial calendars and posting schedules
• Design, create and manage promotions and social ad campaigns, and integrate with the company's overall marketing campaign plan and channels.

• Job requirements:

  • A track record of performance excellence meeting targets and objectives
  • Strong analytical, planning, forecasting, and research skills
  • Excellent communication and writing skills
  • The ability to manage multiple priorities and demanding time frames
  • Knowledge and understanding of technology search for new trends and the latest in social media innovation
  • Must Excel at online research, possess excellent writing skills, and have the ability to create editorial content at a moment’s notice
  • Experience in advertising public relations and online marketing is a plus
  • Proficient with Microsoft office product
  • Proficient with social listening tools such as tweet deck, Google alerts, etc
  • Ability to integrate social media into broader marketing campaigns
  • Experience in Facebook Ads, LinkedIn Ads, and other social media ads is a plus
  • Ability to identify threats and opportunities within the user-generated content space and make quick decisions
  • Experience in integrating content into multiple social distribution channels
  • Proven track record of listening and engaging with online community acting on their behalf

   

  Education and Experience Requirements:

  • Preferable Mass Communication in business administration or a related field
  • 1 -2 years of sales experience

   

• Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Update customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback 
• Knowledge of Test Automation and writing javascript is a plus
  
  

• Great Communicator - We are looking for a communicator par excellence.
• Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
• Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
• Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients