11+ Voice of the customer Jobs in Ahmedabad | Voice of the customer Job openings in Ahmedabad

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.

Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview

As the QA Manager – WordPress, you will take ownership of our end-to-end quality assurance processes. You’ll lead a team of QA specialists and work closely with developers, designers, and project managers to ensure flawless execution and delivery. This role involves streamlining manual QA processes, scaling automation across projects, and exploring AI-driven tools to accelerate test coverage, defect analysis, and regression validation.

Key Responsibilities

• Lead the QA strategy and execution for all WordPress deliverables—websites, custom themes, plugins, and WooCommerce projects
• Establish and continuously improve QA standards, test plans, and documentation for manual and automated testing
• Drive the implementation of test automation across recurring QA workflows using tools like Selenium, Cypress, or Playwright
• Identify key test scenarios for automation, such as cross-browser compatibility, form validations, critical user flows, and regression suites
• Integrate automation scripts into CI/CD pipelines to enable faster releases with higher confidence
• Implement and manage AI-assisted QA tools for defect detection, visual regression, performance monitoring, and code quality audits
• Leverage tools like Percy, Diffy, Testim, or ChatGPT-based review workflows to reduce manual effort and increase accuracy
• Supervise and mentor a team of QA analysts and automation engineers, conduct regular code reviews and QA audits
• Collaborate closely with project managers, developers, and designers to ensure timely issue resolution and smooth UAT cycles
• Lead post-launch QA audits and contribute to incident reports and root cause analysis for major issues
• Ensure all deliverables adhere to performance, SEO, and accessibility (WCAG) standards

Required Skills and Experience

• 6+ years of experience in QA with at least 2 years in a QA leadership or managerial role
• Strong hands-on experience in testing WordPress websites, themes, plugins, and WooCommerce solutions
• Proven track record in setting up and maintaining automated test suites using Selenium, Cypress, or equivalent frameworks
• Familiarity with visual regression testing and cross-browser/device compatibility tools (e.g., BrowserStack, Percy)
• Understanding of Git, CI/CD pipelines, and test integration into deployment workflows
• Strong knowledge of performance and accessibility testing tools such as Lighthouse, GTmetrix, and WAVE
• Excellent communication, documentation, and bug reporting skills
• Experience with project management and QA tracking tools like Jira, ClickUp, or Trello
• Ability to manage and scale a high-performing QA team in a fast-paced agency environment

Preferred Skills

• Experience using AI/ML-based QA tools for anomaly detection, visual testing, or test case generation
• Understanding of ADA/WCAG compliance, Core Web Vitals, and technical SEO QA
• Familiarity with testing headless WordPress (REST API/GraphQL) or JAMstack implementations
• Exposure to ChatGPT or other LLMs for test script generation, defect explanation, and QA documentation
• Background in Agile/Scrum delivery environments

● Experience Level: Min 2+ years

● JavaScript/Typescript and React Native.

● Experience using technologies like React Native, Redux/MobX/Saga, TypeScript, modern CSS frameworks and webpack.

● Familiarity with native build tools, like XCode, Gradle {Android Studio, IntelliJ}

● RESTful API’s, basic HTTP knowledge, GET/POST.

● Good Communication Skills

We are Hiring ASP.NET MVC/Core Developers!

Ahmedabad, Gujarat | Hybrid/Remote Also Possible

Looking to take your .NET skills to the next level? Whether you’re based in Gujarat or working remotely from anywhere in India, we want to hear from you!

We’re on the hunt for passionate ASP.NET MVC/Core Developers with 2–3 years of experience who love building high-quality web applications and RESTful APIs.

Tech Stack You'll Work With

• ASP.NET MVC & .NET Core

• C#, MSSQL, Web API

• Bonus: Angular, TypeScript, or modern frontend frameworks

Why You'll Love Working With US

• Work on impactful, real-world projects

• Collaborate with a skilled, supportive team

• Stay updated with the latest tech

• Thrive in a culture of innovation and continuous learning

Location: Ahmedabad (On-site) | Hybrid/Remote is also an option!

Experience: 2–5 years

Apply now or refer someone awesome: https://lnkd.in/dqkv7mEH

We are seeking an experienced Sales Manager to lead our sales team. As a Sales Manager, you will be responsible for driving the sales strategy, managing the sales team, and achieving revenue targets. You will be crucial in expanding our customer base, fostering strong client relationships, and ensuring the organization's overall growth. The official designation will be Customer Success Manager.

Job Responsibilities:

• Develop and implement a comprehensive sales strategy to drive business growth and achieve sales targets.
• Lead and manage a team of sales professionals, providing guidance, coaching, and support to maximise their performance and productivity.
• Set sales targets, monitor progress, and provide regular performance evaluations to the sales team.
• Identify new business opportunities, markets, and target clients to expand the customer base.
• Build and maintain strong relationships with key clients, understanding their needs and providing appropriate solutions.
• Collaborate with cross-functional teams, including marketing, product development, and operations, to align sales strategies with overall business objectives.
• Conduct market research and analysis to stay informed about industry trends, competitors, and customer preferences.
• Develop and deliver sales presentations, proposals, and negotiations to key clients.
• Monitor and analyse sales data, market trends, and customer feedback to identify areas of improvement and adjust sales strategies accordingly.
• Stay up-to-date with the latest advancements in IT products, services, and technologies to promote and sell the company's offerings effectively.

Mandatory Skills:

• Bachelor's degree in business, marketing, or a related field. An MBA is a plus.
• 10+ years of experience as a Sales Manager or in a similar leadership role within the IT industry.
• In-depth IT industry knowledge, including software, hardware, networking, cloud-based solutions, and emerging technologies.
• Demonstrated success in achieving sales targets and driving revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire the sales team.
• Excellent communication, presentation, and negotiation skills.
• Strategic thinking and problem-solving abilities.
• Ability to analyse sales data and market trends to make informed decisions.
• Proficiency in using CRM software and sales tools.
• Willingness to travel as required.

Benefits:

• Fantastic company culture. No politics. Just pure work and play!
• Very approachable and helpful seniors and peers.
• Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
• Lots of creative freedom!
• Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)

To know more - https://www.bombaysoftwares.com/careers/

𝗝𝗼𝗯 Description:-

This is a full-time on-site role for a Sales Manager . The Territory Sales Manager will be responsible for communication with clients, sales activities, customer service, training, and sales management.

1. Business Development :

• Devise effective territory sales and marketing strategies.

• Professionally handle incoming requests from customers within

defined territory.

• Generate new business leads or opportunities based on

similar/existing solutions provided to customers.

• Thoroughly and effectively gather customer information.

• Maintain a balance between company policy and customer

benefits.

• Continuously evaluate and identify opportunities to drive process

improvements.

• Present products and services to prospective customers.

• Perform product demonstration.

• Active participation in tender.

• Early engagement with PSU & private customers for requirement.

• Achieving assigned territory business target.

• Implementing effective strategies to maximize profitability.

• Effectively handling customer negotiation to ensure maximum

order value & profit with favorable T&C to the organization.

• Payment follows up

2. Customer Relationship :

• Knowledge of Support/Communication etiquettes for general day

to day client communication.

• Communicate with client for ongoing Issues / Product Trainings.

• Administer regular feedback from the customer for product

improvement.

• Working with a team or individually to enhance customer

experience and solve grievances.

3. Data Management :

• Work on Supports in-house tasks like updating timesheet, prepare

Weekly Reports etc.

• Opportunity Follow up and Update in CRM System with precise

order closing details (e.g., time & amount).

• Prepare and submit reports weekly/monthly MIS reports to the

Regional Manager.

• Ensure accurate opportunity/customer details to be entered in CRM

System.

4. Business Analysis :

• Analyze data to find the most efficient sales methods.

• Discover sales opportunities through market research.

• Participate in industry or promotional events (e.g., trade shows) to

cultivate customer relationships.

• Monitor competition within assigned region.

Qualifications :

Minimum 3-8 years + of experience in the industry.

Experience in Technical sales like AVEVA system platform, IIOT, Wonderware ,Industry 4.0 preferable.

Ability to travel when required.

Job Description:

Position: Business Development Executive

Exp: 2+ Years of experience

Skills:

• Must have strong knowledge of freelancing site Upwork.
• Must have inside-out knowledge of Upwork algorithms and have great sense and command on Upwork.
• Excellent Analytical & Communication Skills (Written and Oral).
• Email Etiquette, Proposal Writing, Follow-up, and Requirement Gathering.
• Must be aware of client details analysis.

Experience: 3-5 Years Experience

Skills:

Javascript, Node JS, HTML, CSS, Advanced JS

Location : Ahmedabad only 

NO  WORK FROM HOME 

ONLY  WORK FROM OFFICE 

Skills:

Core JAVA(Native), Core Kotlin, Sqlite, MySQL, XML
Developed Android Application
Use of Kotlin and Java
Knowledge of Core java and Core Kotlin must

• The Pre-Authorization Specialist is a member of the Pre-Authorization Department who is responsible for verifying eligibility, obtaining insurance benefits, and ensuring pre-certification, authorization, and referral requirements are met prior to the delivery of inpatient, outpatient, and ancillary services.
• This individual determines which patient services have third-party payer requirements and is responsible for obtaining the necessary authorizations for care.
• The Pre-Authorization Specialist provides detailed and timely communication to both payers and clinical partners in order to facilitate compliance with payer contractual requirements and is responsible for documenting the appropriate information in the patient's record.
• Other duties as assigned.