11+ Voice of the customer Jobs in Ahmedabad | Voice of the customer Job openings in Ahmedabad

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

• Strong understanding of Core Python, data structures, OOPs, exception handling, and logical problem-solving.
• Experience in at least one Python framework (FastAPI preferred, Flask/Django acceptable).
• Good knowledge of REST API development and API authentication (JWT/OAuth).
• Experience with SQL databases (MySQL/PostgreSQL) & NoSQL databases (MongoDB/Firestore).
• Basic understanding of cloud platforms (GCP or AWS).
• Experience with Git, branching strategies, and code reviews.
• Solid understanding of performance optimization and writing clean, efficient code.
• Develop, test, and maintain high-quality Python applications using FastAPI (or Flask/Django).
• Design and implement RESTful APIs with strong understanding of request/response cycles, data validation, and authentication.
• Work with SQL (MySQL/PostgreSQL) and NoSQL (MongoDB/Firestore) databases, including schema design and query optimization.
• Experience with Google Cloud (BigQuery, Dataflow, Notebooks) will be a strong plus.
• Work with cloud environments (GCP/AWS) for deployments, storage, logging, etc.
• Use version control tools such as Git/BitBucket for collaborative development.
• Support and build data pipelines using Dataflow/Beam and BigQuery if required.
• Experience with GCP services like BigQuery, Dataflow (Apache Beam), Cloud Functions, Notebooks etc
• Good to have Exposure to microservices architecture.
• Familiarity with Redis, Elasticsearch, or message queues (Pub/Sub, RabbitMQ, Kafka).
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Job Location: Hyderabad, India.

Roles and Responsibilities:

• The Sr .NET Data Engineer will be responsible for designing and developing scalable backend systems using .NET Core, Web API, and Azure-based data engineering tools like Databricks, MS Fabric, or Snowflake.
• They will build and maintain data pipelines, optimize SQL/NoSQL databases, and ensure high-performance systems through design patterns and microservices architecture.
• Strong communication skills and the ability to collaborate with US counterparts in an Agile environment are essential. Experience with Azure DevOps, Angular, and MongoDB is a plus.

Technical skills:

• Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture. · At least one-year hands-on experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Database performance tuning, Applying Design Patterns, Agile.
• Net back-end development with data engineering expertise.
• Must have experience with Azure Data Engineering, Azure Databricks, MS Fabric as data platform/ Snowflake or similar tools.
• Skill for writing reusable libraries.
• Excellent Communication skills both oral & written.
• Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

What we need?

• Educational Qualification: B.Tech, B.E, MCA, M.Tech.
• Experience: Minimum 6+ Years.
• Work Mode: Must be willing to work from the office (onsite only).

Nice to Have:

• Knowledge on Angular, Mongo DB, NPM and Azure Devops Build/ Release configuration.
• Self – Starter with solid analytical and problem- solving skills.
• This is an experienced level position, and we train the qualified candidate in the required applications.
• Willingness to work extra hours to meet deliverables.

We are looking for an SEO Specialist with a minimum of 1 year experience to join our Digital Marketing Team. 

We expect the candidate to be self-driven to find new initiatives for driving SEO growth of our clients.

Key Responsibilities & Expectations:

a) Conduct Keyword Research and SEO Audits to identify opportunities for website optimization

b) Optimize On-Page SEO Elements (Meta Tags, Headings, Internal Linking, etc.)

c) Expertise in Link Building efforts to improve Domain Authority (DA)

d) Expertise in using Google Analytics + Search Console + SEMRUSH for Website SEO Data Analysis

e) Staying updated with SEO Best Practices and Algorithm updates

f) Writing SEO-friendly Blogs

Required Skills & Qualifications:

a) Min. 1 Year of experience in an SEO role

b) Strong understanding of SEO Fundamentals (on-page, off-page, and technical)

c) Must possess strong English language proficiency, both written and spoken

Requirements:

- Good Experience as a Business Analyst (non-Presales experience)

- Should be involved in the entire project/product delivery cycle

- Has good understanding of Magento Application Architecture & should be able to provide feedback on same when needed

- Project or Product Analyst experience across multiple projects or a program through the entire solution delivery process and financial reporting.

- Proactively identifies when projects and/or programs are tracking off schedule, over or under budget thresholds and out of compliance with requirements & it escalates to the Project Manager.

- Makes process improvement recommendations to management, drives consistency and improve reporting

- Excellent Oral and Writing English skill including presentation skill

- Ability to Manage Client call, communication Independently

- Experienced in Preparing Large scale FRS, BRD , Wireframe ,proposal document

- Knowledge of Scrum and Agile Methodology

- Jira Knowledge would be added advantage

- Experienced in preparing the estimation document will be added advantage

This is FTE Position

Client: Anblicks

Need Immediate joiners (1 week is fine)

Position : Backend Developer(NodeJs ,MongoDB & AWS)

Experience : 3-6 Years

Location : Ahmedabad / Hyderabad

• API Development 3 + years
• Node.JS (3 Years minimum)
• JavaScript
• AWS Lambda
• AWS API Gateway
• AWS Cognito
• MongoDB
• Front-end  React (Plus as primary need is for API Development)
• Data Modelling Knowledge
• Need to provide sample code

Strong Hands-on experience in React using API development and Mongo DB is mandatory.