11+ Voice of the customer Jobs in Ahmedabad | Voice of the customer Job openings in Ahmedabad
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Customer Care Executive – Inbound Process | Ahmedabad
Role Overview:
We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.
Responsibilities:
- Handle inquiries via calls/emails & provide timely solutions.
- Identify and assess customer needs to ensure satisfaction.
- Maintain accurate documentation & follow communication guidelines.
- Support clients with clarity, professionalism, and problem-solving skills.
Requirements:
- Graduate/Postgraduate (any field except engineering).
- 0–5 years of client servicing experience (Mutual Fund preferred).
- Fluency in English, Hindi & Gujarati with excellent communication.
- Loyal, honest, decision-maker with a long-term vision.
Executive - SAP MM
- SAP MM Functional Support
• Functional support for all Material Management, Quality Management & Procurement
• Taking initiative in new development in MM Area.
• Master data validation
• SAP Developments
• Preparing Technical Specification Document
• Implementation of development logic
• Technical / Functional testing of MM developments
• SAP Roles & Authorization
• Role assignment to user ,New role/object/field creation according to requirement
Job Summary:
We're looking for a passionate Quality Analyst (QA) Engineer across all levels, who will work closely with the developers with agile setup to create and executes product test plans to ensure software products meet design specifications and product quality standards. Assists the Development team with process improvements to continuously improve product quality.
What you will be doing:
- Thorough understanding of requirements
- Create detailed and well-structured test plans, and test cases, and perform manual testing of web or mobile applications.
- Pencil all the software defects with severity and priority using Jira as a bug-tracking system & test management platform
- Involvement in the root cause analysis of issues.
- Acquires and maintains knowledge of the existing projects, operations, or systems
- Continuously improve customers' overall testing strategy, take part in daily stand-up meetings, provide feedback
- Follow the agile process.
What you will bring:
- Must have 2-7 years of manual testing experience including API Testing and other testing.
- Must-Have Experience with end-to-end testing.
- Experience with different types of testing such as sanity, smoke, regression, integration, cross-browser, compatibility, etc.
- Must have a good understanding of QA concepts and methodologies.
- Good understanding of the SDLC, STLC, defect life cycle, test design techniques, estimation of testing, test case documentation, defect logging, and defect analysis
- Self-motivated, and detail-oriented, with strong analytical and problem-solving skills.
Added bonus if you have:
- E-commerce / ERP domain experience
- Experience with mobile application testing
- Working with Agile Methodology
- Experience with performance and load testing (JMeter etc.)
Educational Qualification:
- M.B.A/M.C.A, B.Tech/B.E (IT/Computers), B.Sc/M.Sc. (IT/Computers) or any equivalent graduation or post-graduation
Interview Process:
The entire interview process would take approximately 10 Days.
- HR Screening Call (15 minutes)
- Technical Interview Round Level 1 (30 Minutes)
- Technical Interview Round Level 2 (60 minutes)
- Final Interview Round (60 minutes)
- Offer
About TecStub:
With offices across North America and Asia-Pacific, Tecstub is a leading provider of end-to-end digital commerce solutions to some of the world’s largest enterprises. Since its inception in 2014, we are completely self-sustained and profitable. We believe in growing together and delivering excellence, not just to our customers but to all stakeholders including our partners and employees. Come reimagine digital commerce with us!
We are a hybrid workplace where TecStub has the flexibility to work at the office, from home, or a bit of both…
Employee Benefits
Our projects are a part of the DNA of our service, which means that every team will have some skin in the game. Your work will have a direct impact on our customers and our business. You will own your work, and we will support you in that ownership. We value work-life balance and have a strong culture that we hope all of our employees bring their own flavor to. As a company, we provide a competitive salary, an options package, and a generous package of benefits.
Perks:
- Laptop allowance of upto Rs. 25,000
- 30 annual paid leaves to acknowledge that employees can avail of these leaves for personal reasons, including regional holidays, sick leaves, or anything else.
- Additional special leaves on birthdays, maternity and paternity events
- Health insurance of 3 lakhs sum insured, covers self + children + Spouse
- Vouchers & gifts for birthdays, anniversaries and other important life events
- Dedicated learning and growth budget for courses and certifications
- Company outings to celebrate our success together
Amazon Web Services (AWS)
Docker
KubernetesJob Description
Role Overview:
We're looking for a passionate DevOps engineer with a minimum of 10 years’ experience across all levels, who will work closely with the development teams in Agile setup to continuously improve, support, secure, and operate our production and test environments. We believe in automating our infrastructure as much as possible and pursuing challenging problems in a sustainable and repeatable way.
Our Toolchain
- Ansible, Docker, Kubernetes, Terraform, Gitlab, Jenkins, Fastlane, New Relic, Datadog, SonarQube, IaC
- Apache, Nginx, Linux, Ubuntu, Microservices, Python, Shell, Bash, Helm
- Selenium, Jmeter, Slack, Jira, SAST, OSSEC, OWASP
- Node.JS, PHP, Golang, MySQL, MongoDB, Firebase, Redis, Elastic search,
- VPC, API Gateway, Cognito, DocumentDB, ECS, Lambda, Route53, ACM, S3, EC2, IAM
You'll need:
- Production experience with distributed/scalable systems consisting of multiple microservices and/or high-traffic web applications
- Experience with configuration management systems such as Ansible, Chef, Puppet
- Extensive knowledge of the Linux operating system
- Troubleshooting skills that range from diagnosis to solution for Dev team issues
- Knowledge of how the web works and HTTP fundamentals
- Knowledge of IP networking, DNS, load balancing, and firewalling
Bonus points, if you have:
- Experience in agile development and delivery process.
- Good knowledge of at least one programming language. TecStub uses e.g. Nodes, PHP
- Experience in containerizing applications and deployment to production (Docker, Kubernetes)
- Experience in building modern Terraform infrastructures in cloud environments (AWS, GCP, etc...)
- Experience in analysis of application and database performance monitoring tools (Newrelic, datalog, cluster control, etc..)
- Experience with SQL databases like MySQL, NoSQL, Realtime database stores like Redis, or anything in between.
- Experience being part of the engineering team that built the platform.
- Knowledge of good security practices, including network security, system hardening, secure software, and compliance.
- Familiarity with automated build pipeline / continuous integration using Gitlab and Jenkins and Kubernetes/Docker with this setup, we're deploying to production 2 times per day!
Interview Process:
The entire interview process would take approximately 10 Days.
- HR Screening Call (15 minutes)
- Technical Interview Round Level 1 (30 Minutes)
- Technical Interview Round Level 2 (60 minutes)
- Final Interview Round (60 minutes)
- Offer
About Tecstub:
Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.
We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.
- A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.
- 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.
- Additional special leaves for birthdays, maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.
- Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.
- Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.
- A dedicated learning and growth budget for courses and certifications, to support our employees' career aspirations and encourage professional development.
- Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.
Skills
AWS, Terraform, KUBERNETES, GITHUB, APACHE, BASH, DOCKER, ANSIBLE, GIT, Microservices, UBUNTU, GITLAB, CI/CD, APACHE SERVER, NGINX, NODEJS
Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, and user session management.
C# programming skills to write Scripts.
Familiarity with level design and planning.
Knowledge of with game physics and particle systems.
Swift
Objective C
iOS App DevelopmentExperience: 3-5 Years Experience
Skills:
Swift Language, Sqlite Database
WORK FROM OFFICE
Location : Ahmedabad
Salary : Hike on current salary ...
Android Development
Kotlin
Java
ESSENTIAL FUNCTIONS:
-
Writing well-designed, testable, and efficient code.
-
Gathering and evaluating user feedback.
-
Working as a part of a dynamic team to deliver winning products.
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Providing code documentation and other inputs to technical documents.
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Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.
-
Troubleshooting and debugging to optimize performance.
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Leading the design, creation, and implementation of a suite of software.
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Architecting, designing, developing, and deploying new features for mobile applications.
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Designing and implementing mobile applications.
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Participating in the definition and implementation standards for mobile development.
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Working on all parts of the code-base and contributing to every stage of the product development cycle.
SKILLS
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PHP, Java Kotlin for Android
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Experience in OOP with an understanding of ReactiveX programming
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Familiar with Fastlane, CI/CD tools (Jenkins), and GitHub
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Strong Hands-on coding, debugging, and troubleshooting skills
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Strong understanding of unit testing frameworks
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Ability to develop high performance and reusable code using a modular architecture.
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Experience with RESTful APIs
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Modeling skills (UML), sequence diagrams
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Conceptual thinking and Attention to quality
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Shares knowledge with others
-
Seeks to understand underlying requirements and business rationale
- Flexible working hours
- 5 days working
React.js
HTML/CSS
Javascript
- Interface Developer-Senior Associate:
Exp: 4-10 Years
Location: Mumbai/Ahmedabad/Gurgaon/Bangalore
Role:
HTML5, CSS3, JS, ES6, ReactJS, PSD to HTML
Knowledge of build tools like Webpack, Babel
and Grunt Basic understanding of Atomic Design Principles
Basic knowledge of AEM
Google AnalyticsJob description
Roles and Responsibilities
- To work with multiple internal stakeholders to develop strong digital strategies, oversee the website optimization, and play an important role in the planning and execution of integrated marketing campaigns.
- Managing digital campaigns on affiliate pages and websites -Sound Skills in SEO, SEM, PPC, Content Marketing, Analytics & Mail Automation
- Good command over the English language and also have the ability to research for information on the internet Article writing, Meta information writing, researching on the internet for data Experience in developing original content for websites.
- Should have worked on Google Analytics and Google Webmaster Tools Should have worked on Link Building and Spammy Link Analysis Good in SMO Strategy Planning and Marketing.
- We are looking to hire a bright Junior to mid-level Digital Marketing Executive who can create software-related brochures, help with writing technical content, blogs and do some social media updates.
- content writing Digital Marketing Profile.
- Assist in the formulation of strategies to build a lasting digital connection with consumers quickly in internet research and impeccable writing skills.
Desired Candidate Profile
- Should be well versed with the latest concepts and techniques of Digital and Social Media Marketing in order to brief our Digital Media Agencies.
- Web development skills: Sound knowledge of HTML/JavaScript, strong knowledge of search engine optimization, and advanced Word and Powerpoint skills.
- Should be a Graduate in Digital Media with knowledge of digital marketing.
- Must have experience in Google ad words, analytics, and penalty recovery.
SwiftiOS App DevelopmentObjective CPrimary responsibilities::
- Participate as a member of a mobile development team.
- Become a subject matter expert in the mobile channel.
- Design and deliver high quality mobile applications
- Review and approve all mid-level design documentation.
- Ensure that detail design documentation is competed, reviewed, and approved, as required.
- Conduct or participate in code review sessions to ensure quality and performance.
- Support the system integration and user acceptance testing resources. Provide timely defect analysis, remediation, and reporting.
- Review security testing reports/results and remediate potential vulnerabilities in a timely manner.
- Stay abreast of emerging technologies or trends that could impact the mobile channel.
Required Skills/Qualifications::
- Design, develop and implement cohesive, highly-usable features and improvements to our existing native iOS applications.
- Design and develop new native mobile applications, as required.
- Knowledge with performance and memory tuning tools.
- Knowledge in implementing unit tests.
- Proficient understanding of code versioning tools such as GIT.
- Strong knowledge of Objective-C, Swift, iOS SDK/Frameworks, REST APIs, JSON.
- Knowledge translating product requirements into design specifications.
- Debugging and problem solving skills.
- Understanding of MVVM and MVC development pattern.
- Ensure quality software is delivered with minimal defects and no go live critical issues. Knowledgeable of unit and automation testing tools
Website - https://praxinfo.com/">https://praxinfo.com/
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