11+ Voice of the customer Jobs in Ahmedabad | Voice of the customer Job openings in Ahmedabad

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Role: Senior QA

• Exp: 3-5 Years
• Salary: up to 80K INR Per Month
• Location: In Office, Ahmedabad (Maninagar)
• Acceptable Notice Period: Immediate To 30 Days

Key Responsibilities:

• Test Strategy & Planning: Develop and implement comprehensive test strategies and plans for the e-commerce gift card product, covering functional, regression, integration, and performance testing.
• Manual Testing: Conduct thorough manual testing when necessary, focusing on critical paths, edge cases, and user experience.
• Bug Management: Identify, document, and track bugs using JIRA or similar tools. Work with the development team to prioritize and resolve issues.
• Collaboration: Collaborate closely with cross-functional teams, including developers, product managers, and UX/UI designers, to understand requirements, provide feedback, and ensure product quality.
• Performance Testing: Lead efforts to test the scalability and performance of the gift card platform, ensuring it can handle high volumes of transactions and users.
• Documentation: Create and maintain detailed test documentation, including test cases, test scripts, and test reports.

We are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.

• IT Skill: operating system windows 10 basic of Linux
• Office-2016(Word, Excel, Power Point), Internet Surfing and Outlook 2016,
• Languages: HTML, CSS, Bootstrap4, JavaScript, J-query, Core PHP, WordPress, Magento & Drupal
• Build websites using WordPress.
• Prepare website proposals to present to clients.
• Provide technical support to clients.
• Write coding using HTML and CSS.
• Design new features for existing websites.
• Act as the company expert in creating PPC /Google AdWords campaigns to be integrated with new website builds.
• Manage a user guide to help clients understand site features and management of website to increase visitor satisfaction.
• Work on a new mobile development project to expand the company into mobile website development services.

Key Areas of Responsibility

• Lead Generation,
• Target Achievement
• Prior experience with the International market
• Prior experience in working with Service based company
• Good Communication and Negotiation

Skills Required Candidate Profile:

• Drive and support international sales to close key new business in the Software Services Domain.
• Drive processes in acquiring new customers, retaining old business, proposals, negotiation, and major deals, to win new business.
• Leads proposals and negotiations that maximize customer value.
• Develops and maintains strong customer relationships with target Accounts.
• Achievement of assigned Digital sales quota / Sales revenue as well as a contribution towards the overall team target.
• Maintain consistent, timely, and high-quality reporting meeting the requirements of the business.
• As a member of the Sales Team, contribute to team effectiveness and overall business strategies and directions.
• Understand the company’s goal and purpose to continue to enhance the company’s growth.
• Must be capable of working individually with minimal guidance.
• Must be able to work under flexible Work Timings.
• Have great interpersonal and communication skills. 

Position :: Business Development Executive

Experience :: 2+ Years

Location :: Thaltej, Ahmedabad

Responsibilities

• Familiarizing yourself with all services company is offering
• Research client business referrals in different industries
• Networking with clients to generate more leads
• Bidding on different platforms like Upwork, Fiverr etc.
• Overseeing sales process to attract new clients
• Maintaining relationships with clients
• Managing company business profiles
• Preparing and delivering pitches to clients
• Negotiating with clients to attract most attractive price
• Crafting business proposals and contracts to draw more revenue

About Client Launched in 1993, Client's brand, focused on providing high-quality herbal powders for beauty care. With a commitment to purity, their products contain only natural ingredients without fillers or preservatives. Recognizing the demand for safe and differentiated products in the growing Indian personal care market, they expanded their product range. In 2012, a strategic investor joined, leading to further expansion and enhanced product quality. Today, the brand boasts 36 products across 10 categories, marrying Ayurvedic principles with natural ingredients, offering outstanding products globally through various channels.

 Job Description:

• Develop and oversee performance marketing strategy
• Manage Ad campaigns on Facebook, Google & Marketplaces
• Create engaging content for digital platforms
• Conduct regular CRO audits and execute A/B tests
• Implement user testing for enhanced conversion rates
• Review and optimize advertising campaigns for planned ROAS/ACOS
• Identify and optimize performance marketing channels
• Manage Analytics for campaign tracking
• Troubleshoot campaign-related issues
• Stay updated on industry trends and emerging technologies

Requirements

• 3-4 years of proven Performance Marketing experience
• Bachelor's degree in Marketing, Business, or related field
• In-depth knowledge of digital marketing channels and analytics
• Strong creative skills with attention to detail
• Data-driven mindset and analytical abilities

Roles & Responsibilities:

• Build a high-quality web application from scratch.
• Responsive and adaptive web page implementation.
• Identify and communicate best practices for back-end engineering.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Implement automated testing platforms and unit tests.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/ technology with ease.
• Must be able to apply innovative thinking at work. 

Desired Skills: 

• Good working knowledge of PHP-based MVC framework Laravel.
• Good knowledge of PHP, HTML, CSS & JavaScript and understanding of Database concepts & working knowledge of MySQL.
• A clear understanding of RESTful API development standards.
• Excellent problem-solving skills.
• Software testing (PHPUnit, PHPSpec)

We are seeking a developer responsible for building games for various target platforms based on the Unity framework. Your primary responsibilities will be to implement game functionality translating design ideas, concepts, and requirements into a functional and engaging game. A commitment to collaborative problem solving, sophisticated design, and a quality product are essential.

• Implement game functionality as per communicated design
• Translate design specification into functional game
• Communicate with other team members to establish effective pipeline and integrate media assets
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and device solutions to address and mitigate these problems
• Help maintain code quality, organization, and automatization.

• Candidate must have 2D & 3D both experience
• Candidate must have ads integration, in-app, Firebase & Play services integration experience
• Candidate must have server-client communication experience
• Candidate must have 3D characters integration experience
• Candidate must be part of 3 games which are live on Google Play OR Apple Store.

Greetings From Petpooja !!

It was a pleasure talking to you, as mentioned we are hiring for a UI UX Designer.

Please refer to the mentioned details regarding the company and the job description -

About us - Petpooja (About Us | Petpooja)

Petpooja is a comprehensive restaurant management platform to manage all aspects of your business. We take care of billing, inventory management, payments and other core aspects as well as integrations with online ordering, loyalty providers, delivery services and many other third-party services so that you have a seamless experience.

Roles and Responsibilities

• Plan and implement new designs
• Optimize existing user interface designs
• Test for intuitive and experience
• Communicate with clients to understand their business goals and objectives
• Develop technical and business requirements and always strive to deliver intuitive
• and user-centred solutions
• Combine creativity with an awareness of the design elements
• Create prototypes for new product ideas
• Test new ideas before implementing
• Conduct an ongoing user research
• Contributes to team effort by accomplishing related results as needed.
• Ability to discuss and explain design options
• Detail-oriented
• Critical thinker

Key Skills

• Adobe Photoshop, Adobe XD, Sketch, Invision Studio, Axure, Figma, Balasamiq

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 2+ years of experience in design
• Proficient in visual design and wireframing tools

Our frontend (React) team is passionate about React Technology and we are working on a few world-class products which have their roots and frontend in React Technology along with Redux, web-hooks, and Reducers. Keeping performance, scalability, usability, and user acceptance in mind, we are looking for a smart frontend engineer that has experience developing a variety of Web Applications using React Technology. (Along with strong frontend expertise, needs a good understanding of how frontend applications work in different browsers and have a mobile responsive design)

Basic roles and responsibilities are mentioned for the engineer at our team:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• You will ensure that these components and the overall application are robust and easy to maintain.
• You will coordinate with the rest of the team working on different layers of the infrastructure.
• Good understanding of async functions and their concepts.
• Your primary focus will be on developing user interface components and implementing them following well-known ReactJS workflows (such as Flux or Redux).
• A Commitment to collaborative problem solving, sophisticated design, and quality product is important.

• Developing new user-facing features using ReactJS
• Familiarity with modern front-end builds pipelines and tools.
• Translating designs and wireframes into high-quality code.
• Thorough understanding of ReactJS and its core principles.
• Experience with popular React.js workflows. (such as Flux or Redux)
• Familiarity with RESTful APIs.
• Building reusable components and front-end libraries for future use.
• Knowledge of modern authorization mechanisms, such as JSON Web Token and Oauth.
• Good knowledge of CSS and other latest frameworks like a tailwind CSS / Bootstrap.

• Experience developing highly scalable Web applications.
• Knowledge of Media Queries and CSS via useful frameworks.
• Strong experience with React frameworks with components like Redux, Flux, Webhooks.
• Good knowledge of code versioning (git / Github)
• Good experience with code deployment on servers like Ubuntu, Linux systems.
• In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications
• Basic understanding of docker to work with different major versions of Node js and database release(Postgres, MySQL, etc)
• Good knowledge to write and train the team to write unit test cases for the application code.

• You would be knowing how to do a basic code review of team and junior NodeJS engineers.

• Experience with deployment and CI/CD is a plus!
• Have worked with Testing libraries
• Good Verbal and Written communication Skills.

Must-Have:

• Core Java (Must be good in Core Java concepts, Java programming practices, Clean coding.)
• Spring Framework(Must have working experience in Spring Core)
• Any SQL framework(hands-on working experience in any of these: Hibernate/JPA/MyBatis/Spring Data/Others)
• Hands-on experience in REST API
• Hands-on experienceSQL Database(any of the databases: Oracle/MySQL/PostgreSQL/SQLServer)
• Must have working experience with basic GIT
• Maven or Gradle (Must have working experience in building Java projects using maven or Gradle.)
• Should be able to work independently under someone's guidance.

Good to have:

• Advanced Java(Threading, Performance optimization)
• Spring Boot
• Other Spring frameworks(Spring Security, Spring Batch, Others)
• Microservices - Any NoSQL database(MongoDB, Cassandra, others)
• Application designing concepts.