11+ Voice of the customer Jobs in Ahmedabad | Voice of the customer Job openings in Ahmedabad
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Customer Care Executive – Inbound Process | Ahmedabad
Role Overview:
We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.
Responsibilities:
- Handle inquiries via calls/emails & provide timely solutions.
- Identify and assess customer needs to ensure satisfaction.
- Maintain accurate documentation & follow communication guidelines.
- Support clients with clarity, professionalism, and problem-solving skills.
Requirements:
- Graduate/Postgraduate (any field except engineering).
- 0–5 years of client servicing experience (Mutual Fund preferred).
- Fluency in English, Hindi & Gujarati with excellent communication.
- Loyal, honest, decision-maker with a long-term vision.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js- Must have relevant experience of 3/7 years in working with Shopify and Shopify Plus stores
- Strong hands to Install & Customize new Shopify
- Basic experience in writing Ruby scripts to runpromotions
- Experience in integrating external API’s
- Proficiency in 3rdparty integration like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
- Experience in Implementing Shopify Ajax API, Admin APIs and configuring third partyapps
- Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3
- Good knowledge of front-end development and liquid programming language
- Knowledge in other E-Commerce platforms like Magento, woo-commerce, Big-commercewill be
- Hands on Experience with OOP PHP (2+years)
- Familiarity with GIT
- Understanding of building custom, private and embeddedapps
- Demonstrated ability to adapt and work with team members of various experience levels
- Ability to work with minimal direction with a focus on customer satisfaction
- Communication should be excellent.
We’re looking for a Digital Marketing Expert with 1 year of experience to join our growing team. You’ll be responsible for planning, executing, and optimizing marketing campaigns across various digital platforms.
The Idea candiadte for this position will be will obatain and expand the comapn'y business relationship. A good sales person who has proper knowledge of Dyestuffs and technical sales. Need a Textile Engineer who has minimum knowledge of Dyeing and Printing in Textile process house, Who can handle sales and after sales serivces.
Objectives of this Role
- Represent our company, with a comprehensive understanding of our offerings
- Research consumer needs and identify how our solutions meet them
- Hire, train, motivate, and advise a team of sales representatives
- Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
- Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
- Generate leads, and build and nurture client relationships
Daily and Monthly Responsibilities
- Create and execute a strategic sales plan that expands customer base and extends global reach
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships
- Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled
- Identify knowledge gaps within the team and develop a plan to fulfill them
- Oversee the sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
- Manage month-end and year-end close processes
C#
.NET- Job Title:- Microsoft Tech Lead
- Location:- CG Road, Ahmedabad(Mobile and flexible), WFH is available, sometime you have to come attend business meetings
- Education:- No bar in Education
- Desired Skills:- ASP.Net, C#, Database Design, MySQL, MSSQL, Bootstrap, SQL Server
- Experience: - 05 yrs. to 06 yrs.
- Number of Vacancy:- 01
- Job Timing:- Flexible Time
- Interview Process: - 2 round, First round is Telephonic, Second round is face to face only.
Job Description
Responsibilities:-
- Plan, lead and deliver the software development cycle.
- Lead technical team and solve their day to day issues.
- The successful candidate would lead a team of 6-10 developers.
- Handle ongoing projects as well as new projects.
- Guide or mentor new team members and existing members.
Skills Requirement
- Experience in Microsoft ASP, C#, SQL server, MS SQL, Bootstrap, database design and github.
Who can Apply
- Education : No bar
- Experience : Good to have: BFSI domain and professional certification
Requirements for the Role
- 5+ years experience with manual and automation testing
- Experience with QA methodologies for large scale web and mobile applications, understanding of software development process
- Experience with mobile,(android and iOS) web and API automation testing using tools such as Selenium, Appium and Postman
- Demonstrated ability to work well with others in a team environment and with geographically distributed teams
- Experience working with SCM tools like Git
- Experience in implementing CI/CD regression pipelines
We are looking for a UX Designer to design software and platforms that meet people’s needs. You will combine interfaces and workflows to enhance user experience.
In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential.
Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.
Responsibilities
- Understand product specifications and user psychology
- Conduct concept and usability testing and gather feedback
- Create personas through user research and data
- Define the right interaction model and evaluate its success
- Develop wireframes and prototypes around customer needs
- Find creative ways to solve UX problems (e.g. usability, findability)
- Work with UI designers to implement attractive designs
- Communicate design ideas and prototypes to developers
- Keep abreast of competitor products and industry trends
Requirements
- Proven experience as a UX Designer, https://resources.workable.com/ui-designer-job-description" target="_blank">UI Designer or similar role
- Strong portfolio of design projects
- Background in project management and research
- Familiarity with interaction design and information architecture
- Proficient in design software (e.g. UXPin, Balsamiq)
- Knowledge of HTML/CSS; JavaScript is a plus
- Problem-solving aptitude
- Analytical mind with a business acumen
- Excellent communication skills
- BSc in Design, Computer Science, Engineering or a related field
Focusing on the ever-growing demand in the food industry, our client acts as a neighbourhood artisan bakery at a national scale. The main concept here is to provide freshly baked, high-on-quality, authentic European bakery products and breads. Their products include sourdough loaves, artisan breads, croissants & rolls, freshly baked cookies, cakes, premixes etc.
Headquartered in Mumbai, our client was co-founded in 2013 by a husband and wife duo, one of whom is an IIM-Ahmedabad graduate and the other is an internationally trained baker.
Starting with 4 bakers in 2013 and growing over time, today, our client prepares more than 10,000 loaves of bread a day and their creations are shared with all of India.
As a Marketplace Manager, you will be responsible for generating revenue in the Marketplace vertical across all E-commerce platforms as per the company’s business plan.
What you will do:
- Devising a strategy unique to each E-commerce portal
- Developing a team under them responsible for different accounts and activities
- Developing relationships with the customers i.e Category Managers of E-commerce companies
- Finalizing and executing JBP (Joint Business Plans) on an annual basis with each marketplace and Category Manager
- Getting timely POs and ensuring quantities are in line with targets
- Ensuring expiry and return is capped or within the company’s targeted limit
- Ensuring visibility of the brand and the product on all E-Comm/ Quick - Comm portals
- Designing and running marketing campaigns on these portals and reporting its ROI with analytics
- Ensuring timely payments
Desired Candidate Profile
What you need to have:- Ability to establish a healthy working relationship with their counterparts in customer companies
- Strong communication, leadership and interpersonal skills
- Demonstrated creative and critical thinking skills
- Ability to work on multiple projects simultaneously
- Strong in Microsoft Excel, Google Sheets and PowerPoint etc
- Positive approach to problem solving
Java
Amazon Web Services (AWS)Job Summary
Staunchsys is looking for a smart, collaborative, and hard-working Sr Java / Lead Java Engineer. As an engineer, you’ll come in and lay the groundwork for how engineering is practised at Staunchsys. You’ll lead a team of motivated and experienced engineers and enable them to provide a seamless learning experience to our customers. So, if you are an accomplished, hands-on engineering leader, then we’d like to talk to you!
Requirements
-
Bachelor’s and/or Master’s degree in Computer Science or related field
-
Minimum 5 years and maximum 12 years of total IT industry experience.
-
Must have at least 4 years of professional production development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).
-
Must have 3 years team lead experience where leading a team of at least 8-10 people.
-
Must have expertise in at least one of the (Angular, React, Vue) javascript frameworks.
-
Must have expertise in at least one of the clouds (AWS, Azure, GCP).
PHP
HTML/CSSPHP
CodeIgniter
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