11+ Voice of the customer Jobs in Ahmedabad | Voice of the customer Job openings in Ahmedabad

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Job Description:We're seeking an experienced AEM Backend Developer to join our digital platforms team. The ideal candidate will have strong backend development skills in Java (primary) and/or Python, along with proven experience in designing and building scalable, maintainable Adobe Experience Manager (AEM) solutions.

Key Responsibilities:- Design, develop, and maintain AEM-based backend solutions, components, and templates

- Develop custom AEM Sling models, servlets, services, and OSGi components

- Build and integrate RESTful services and APIs to support frontend and third-party systems

- Work closely with frontend developers and AEM content authors to support dynamic content delivery

- Develop automation scripts using Java/Python for data handling, deployment, and reporting needs

- Implement AEM workflows, user permissions, and version control for content

- Troubleshoot and resolve technical issues in AEM environments

- Optimize AEM performance, scalability, and security configurations

Required Skills:- 3+ years of experience in AEM backend development

- Strong hands-on experience with Java, OSGi, Sling, and JCR

- Experience with Python for backend scripting, automation, or integration tasks

- Knowledge of AEM architecture including dispatcher, replication agents, and workflows

- Experience working with AEM APIs, servlets, event handlers, schedulers, and custom components

- Understanding of REST APIs, JSON/XML data handling

- Familiarity with Maven, Git, Jenkins, and Agile development practices

Preferred Skills:- Exposure to Adobe Experience Cloud tools like Adobe Target, Analytics, Campaign

- Working knowledge of cloud-based AEM (Adobe as a Cloud Service)

- Basic familiarity with frontend technologies (React/Angular/HTL)

What We Offer:- Competitive salary and benefits package

- Opportunity to work with a passionate and innovative team

- Hands-on experience in digital experience projects

- Professional development and growth opportunities

- Flexible working hours and generous parental leave

- Health insurance, disability insurance, and other benefits

Locations:Hyderabad, Indore, and Ahmedabad

If you're a motivated and talented AEM Backend Developer looking for a new challenge, we'd love to hear from you!

We are looking for a seasoned fullstack developer who combines hands-on technical skills with strong experience in AI/ML and a deep understanding of market & website analytics. This role will play a strategic part in building intelligent platforms and driving data-informed decisions.

Key Responsibilities

• Architect and develop scalable, modular systems using Node.js, React/Next.js, PostgreSQL/MongoDB, and GraphQL/REST APIs. Build extensible APIs and content management workflows.
• Use OpenAI, Anthropic, or Gemini APIs to build features like automated FAQ generation, AI visibility scoring, and citation-ready content enrichment. Optimize for AI Answer Engines (AEO)
• Implement and analyze data from tools like Google Analytics, Mixpanel, Amplitude, Hotjar, etc.
• Develop dashboards and data visualizations to support marketing and product teams
• Collaborate with designers, data engineers, and product managers to align tech with business strategy
• Own product performance and conversion metrics with regular audits and improvements
• Evaluate user behavior, funnels, and attribution to improve product and marketing decisions

Required Skills

• Strong fullstack capabilities (JavaScript, Node.js, React/Angular, APIs, databases)
• Solid understanding and practical experience in AI/ML frameworks (e.g., Python, TensorFlow, Hugging Face, OpenAI API, Langchain)
• Experience implementing bot tracking pipelines: identifying and measuring search engine bots, AI crawlers, and language model spiders.
• Use of tools like server logs, Cloudflare bot management, or custom bot classification systems.
• Knowledge of how to measure AEO performance: visibility in AI answers, citation signals, crawl frequency, and interaction patterns.
• Comfortable collaborating with a business co-founder — a fast-moving, product-minded builder who thrives in zero-to-one environments

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Lead Generation Specialist

Summary:

As a Lead Generation Specialist at [Company Name], you will play a crucial role in the growth and success of our business. You will be responsible for identifying and cultivating potential leads, nurturing relationships, and converting prospects into qualified sales opportunities.

Key Responsibilities:

Lead Identification:

• Research and identify potential leads through various channels, including online research, social media, industry-specific databases, and inbound inquiries.
• Utilize tools and software to gather and organize lead data effectively.
• Develop a deep understanding of our target audience and market segments.

Lead Nurturing:

• Initiate contact with leads through email, phone calls, and other communication methods.
• Engage with leads to understand their needs and challenges.
• Provide relevant information and resources to educate and nurture leads through the sales funnel.

Data Management:

• Maintain accurate and up-to-date records of lead interactions and status in CRM software.
• Segment and categorize leads for personalized outreach.
• Monitor lead data for quality and completeness.

Lead Qualification:

• Assess and qualify leads based on predefined criteria.
• Collaborate with the sales team to ensure seamless handover of qualified leads.
• Schedule appointments and product demonstrations for qualified prospects.

Reporting and Analysis:

• Generate regular reports on lead generation activities, including conversion rates, pipeline growth, and lead sources.
• Analyze data to identify trends and opportunities for optimization.

Qualifications:

·        Bachelor's degree in Marketing, Business, or a related field.

·        Proven experience in lead generation, preferably in a B2B or technology-related industry.

·        Familiarity with lead generation tools and software, such as CRM systems and marketing automation platforms.

·        Strong communication and interpersonal skills.

·        Self-motivated with the ability to work independently and as part of a team.

·        Excellent organizational and time management skills.

·        Data-driven mindset with a focus on achieving targets and KPIs.

Job Role- Scrum Master

We are seeking a highly skilled and experienced Scrum Master to join our organization. The ideal candidate will have at least 8-10 years of overall experience which should include at least 3 years of experience as a Scrum Master, an excellent practical understanding of agile practices, principles, and framework and great people manager. The successful candidate will be a self-starter with excellent communication skills and a track record of delivering successful projects.

What you’ll be doing:

 Plan and coordinate all aspects of projects/sprints from initiation through delivery

 Facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, retrospectives and refinements

 Coach and mentor team members on Agile methodologies and best practices

 Collaborate with multiple internal and external stakeholders for plan and prioritize backlog for upcoming releases and iterations

 Manage conflicts and facilitate problem-solving within the Agile teams

 Facilitate team progress by addressing and removing any blockers and proactively managing project delivery risks and issues

 Prepare project status reports and communicate progress to stakeholders

 Monitor team performance, velocity and sprint sizing and identify areas for improvement

What you’ll bring:

 Minimum 3 years of experience as a Scrum Master and experience in managing large and complex agile projects

 Extensive knowledge of Agile project management standards, processes, procedures, and guidelines

 Excellent knowledge of Scrum techniques and artifacts (such as the definition of done, user stories, and backlog refinement)

 Expertise in Scrum & Kanban model

 Ability to motivate and inspire team members

 Experience working with distributed teams and stakeholders  Strong knowledge of project management tools and techniques, specifically Clickup,Jira and Confluence

About Tecstub:

Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.

We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.

 A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.

 34 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.

 Additional special leaves for birthdays, maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.

 Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.

 A dedicated learning and growth budget for courses and certifications, to support our employees' career aspirations and encourage professional development.

 Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.

• Proficiency with React Native.
• Experience and Understanding of ES6 & JavaScript Concepts.
• Experience with React.js and Redux.
• Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ
• Hands-on experience on Android, iOS platforms in creating Hybrid / Native applications.
• Has prior experience in creating bridging modules for React Native
• Understanding of the basic concepts of Android and iOS like Services, Background App Refresh, offline compatibility etc
• Hands on experience in Application Design and Development on React Native platform.
• Require knowledge of Version Control GIT.
• Understanding of Unit Testing, Debugging Methodology used in React Native Apps

• Team Members Handling Experience
• Perform checks on correct functionality of the app
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Knowledge of React and the Javascript ecosystem
• Exposure to building ReactNative components in native iOS.
• Knowledge of Beacons and IOT will be value addition.

• 5 Days Working
• Competitive Salary.
• Knowledge-Based Hierarchy 
• Trending Technology Development
• Career Development Programs.
• Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
• Exposure to working with a team size of 50+.
• Good Project Incentives and Rewards.
• Monthly Rewards and Recognition Program- Star Performer of the Month.
• Work-Life Balance.
• Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.

• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code of for React Native Platform.
• Gather specific requirements and suggest solutions.
• Troubleshoot and debug to optimize performance.
• Design interfaces to improve user experience.
• Liaise with the development team to plan new features.
• Ensure new and legacy applications meet quality standards.
• Research and suggest new mobile products, applications and protocols.
• Stay up-to-date with mobile new technology trends.

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.

Job Description :

• Extensive exp. with K8s (EKS/GKE) and k8s eco-system tooling e,g., Prometheus, ArgoCD, Grafana, Istio etc.
• Extensive AWS/GCP Core Infrastructure skills
• Infrastructure/ IAC Automation, Integration - Terraform
• Kubernetes resources engineering and management
• Experience with DevOps tools, CICD pipelines and release management
• Good at creating documentation(runbooks, design documents, implementation plans )

Linux Experience :

1. Namespace
2. Virtualization
3. Containers

Networking Experience

1. Virtual networking
2. Overlay networks
3. Vxlans, GRE

Kubernetes Experience :

Should have experience in bringing up the Kubernetes cluster manually without using kubeadm tool.

Observability                              

Experience in observability is a plus

Cloud automation :

Familiarity with cloud platforms exclusively AWS, DevOps tools like Jenkins, terraform etc.

What you need to have:

We are looking for a copywriter that can deliver words and meaning to advertising visuals. Shall be responsible for writing compelling marketing and promotion materials for different verticals of industries. 

•  Coordinate with the account managers to discuss the brand requirements.
•  Write sellable copy for a variety of media including social, print, video, and online
•  Brainstorming visual and copy ideas with the creative team.
•  Get a detailed brief to interpret the client’s needs and develop a creative concept that suits their purpose.
•  Creating drafts of creative concepts with the briefs available and through data research.
•  Presenting final output of creative concepts to the account managers.
•  Working as a part of a team with account leads, designers and technical dept.
•  Stay current on trends and competitors within the editorial sphere