Customer Support Associate - Client Group Company Description Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your next challenge. Job Description The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our partners and consultants on site. We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly Windows and Virtualisation team. Position Responsibilities include: Troubleshoot and resolve complex support problems Troubleshoot customer issues using remote desktop software Successfully interact through phone and email with customers as you solve their problems Dedication to the success and satisfaction of our customers Recreation of problems in house Root Cause Analysis and / or provision of examples of software bug Working independently and as a team to come up with the best solutions to a customer problem. Providing best-in-class phone based support for a variety of complex, time critical issues. Using and sharing your knowledge of a wide range of technologies Working remotely on enterprise level customers and dark sites Having the opportunity to build labs and simulators Ability to be involved in product BETA testing Contributing to our Solutions Engine and online forums Position Requirements include: At least 5+ years of technical/customer support experience Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance Troubleshooting of HyperV Issues – Desirable but not essential. Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies and and TCP/IP and DNS Understanding backup theory and design. Backup and data management fundamentals Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge of Microsoft operating systems and applications. Linux Skills Previous experience troubleshooting enterprise environments Strong customer relations skills. Strong multi-tasking and prioritization skills. Strong written and verbal communication skills. Excellent team player. Why Commvault? You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. Qualifications We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. Bachelors Degree MCP/MCSA/MCSE/VCP highly desirable. Additional Information Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute." Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC
What are we looking for?? You are an engineer with an eye for constant improvement. You not only look at improving the code but also tooling, the commands you use, the user-facing documentation and everything that makes great and beautiful products possible. You can talk fluently to computers: It does not matter if it is Python, Go, Java, NodeJS or any other widely used and known programming language. Till you know one and you know it well, you fit right in. You believe languages are just tools to solve problems. You really like to solve problems, complex engineering problems! You have some exposure/understanding of systems. Out of curiosity, you tried to understand the routing, load balancing in a web server or how the Linux filesystem was built and structured the way it is. You may not have worked extensively but you definitely have dabbled with it and can think as well as understand how systems interact with each other. You can express ideas and your opinions and aren’t shy to say no if you don’t know something. We are not hiring Wikipedia after all, are we? What you will be learning and doing? You will be part of a team, building a product to solve the next generation of problems in the programmable infrastructure. It’s you who will start with defining the feature and how it will make the life of the end user better and then make it into a reality. You will most likely be programming in Go or Python (not to worry if you have not used them before, some of our best engineers started fresh on these languages after they joined us.) Most likely some part of your work might be open source and worthy of talking and presenting at conferences and meetups. You will be working with cloud native technologies such as Docker, Kubernetes, Prometheus, Service Meshes, Distributed Tracing in some shape or form. You will also be working with one or more public cloud platform from AWS/Azure/Google Cloud Platform (again, you may not know any or some of these technologies and that is not a deal breaker) Your workflow will be driven by tools such as GitHub, Slack and a lot of asynchronous communication with distributed teams. “GitHub issues” will be your new re-incarnated Jira ;) We think InfraCloud is a rocketship you should join! InfraCloud has been working in cloud native technologies with early innovators before Kubernetes was 1.0 and when it seemed like Mesos will become the standard! Our focus & history on an area of programmable infrastructure coupled with working with some innovative product companies give us some solid engineering challenges to work on. From one of our hackathons was born BotKube Project (https://github.com/infracloudio/botkube) which was developed by our engineers and community over the last 1.5 years. When we started developing BotKube’s Microsoft Teams integration, another project was born - Go SDK for Teams (https://github.com/infracloudio/msbotbuilder-go). We are also the second largest contributor as a company to Fission - a Serverless framework for Kubernetes (http://github.com/fission/fission). Another time an engineer working with a telecom company added support for 128bit tracing ID in Jaeger client. These are just some examples - and there are many more - do make a point to ask the engineers you talk to about more open source work we do. Our engineers are co-organizers of Kubernetes Pune, Docker Pune, PythonPune and can be found frequently speaking at local meetups and conferences.
Requirements : 1-7+ years of hands-on experience in Designing, architecting & developing enterprise grade high quality products. • BS/MS/PhD in Computer Science or EE degree • Strong programming and scripting skills. Hands-on programming experience required as this is a development position. • Strong experience with linux networking or storage stack, bonding driver, system calls and configuration. • Hands-on experience with high scale enterprise data center networking (TCP/IP, VLANs). Virtualized networking (VMWare HyperV, VxLAN). Experience with network load balancing technologies, Networking security technologies Familiarity with networking operations (Reliability, Availability, SLAs, Monitoring). OR • Experience with storage stack (HBA driver, SCSI, SATA/SAS, NVMe storage protocol) • Open source technologies for messaging, eventing, database, distributed services etc) networking and security. • Storage experience and working knowledge of public clouds (Google, AWS, Azure) is a plus. Responsibilities: For Junior Engineers 3-8 years: • Design and develop platform and cluster management solutions and troubleshoot. • Drive the design and implementation of monitoring, alerting and hardware lifecycle management workflows for the cluster. • Implement backend changes and REST APIs for supporting UI features for cluster management and usability improvements. For Senior Engineers 8+ years: • Drive a team of world-class engineers to design and develop platform and cluster management solutions. • Drive the design and implementation of monitoring, alerting and hardware lifecycle management workflows for the cluster. • Design, mentor, implement, and, troubleshoot complex Distributed File System features. • Work with product management to drive the networking feature roadmap for Cohesity’s infinitely scalable storage appliance. • Work with enterprise customers to address performance, security and isolation requirements and build product features for manageability. • Give technical feedback and drive quality via code reviews. • Work closely with various stakeholders within Cohesity like product management, sales, QA, support and executive team to deliver high quality features and drive the product roadmap. • Mentor junior members of the team
Looking for performance engineer for Redhat cloudforms product ( Hybrid cloud). Need ruby, rails, vmware, rhev, cloud, virtualization, python, ansible.